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3Com 3103 User Manual

Nbx manager’s telephone
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See also: Reference Manual
NBX
Manager's Telephone
®
Guide
NBX Networked Telephony Solutions
System Release 6.0
Part Number 900-0335-01
Published July 2006
http://www.3com.com/

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Summary of Contents for 3Com 3103

  • Page 1 Manager’s Telephone ® Guide NBX Networked Telephony Solutions System Release 6.0 Part Number 900-0335-01 Published July 2006 http://www.3com.com/...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Setting Up Your Password and Voice Mail for the First Time NBX NetSet Utility Starting the NBX NetSet Utility Navigating the NBX NetSet Utility Setting Your Accessibility Options Quick Reference Guide 3103 M ANAGER Telephone Buttons and Controls Programmable Access Buttons Status Lights for Access Buttons Display Panel...
  • Page 4 Marking a Message as Private or Urgent Other Ways to Manage Your Voice Mail Messages Other Kinds of Mailboxes Answering a Call Using the 3Com Telephone Display Panel Dialing a Call Forwarding Incoming Calls Putting a Call on Hold Listening from Your Computer...
  • Page 5 More Than One Call Transferring a Call Announced (Screened) Transfer Blind Transfer Direct Mail Transfer Establishing a Conference Call Disconnecting the Last Person That You Called More About Conference Calls Using Camp On Initiating Camp On With Call Transfer Initiating Direct Camp On More About Camp On...
  • Page 6 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Supervisory Monitoring WhisperPage Call Park Paging Configurable Operators With the 3Com Manager’s Telephone and 3Com 3102 or 3102B Business Telephone Returning to the Headset After a Long Delay ETTING ORE FROM Internal and External Caller ID...
  • Page 7 Using Site Codes Bridged Extensions Delayed Ringing Using Pulse Dialing Additional Applications EATURE ODES NBX Tones Feature Codes with 3Com Telephones 3Com Manager’s Telephone Using Feature Codes 3105 1105 A 3Com Attendant Console Access Buttons Feature Buttons Attendant Console Labels...
  • Page 8 NDEX...

  • Page 9: About This Guide

    ™ NBX NetSet administration utility for personal telephone settings. Devices documented in this guide include: Telephones 3Com 3103 Manager’s Telephone Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console NBX Complement Attendant Software If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes.

  • Page 10: How To Use This Guide

    In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.

  • Page 11: Documentation

    Table 3 Table 3 Icons Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.
  • Page 12 BOUT UIDE Page number As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

  • Page 13: Getting Started

    As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™...
  • Page 14 If your system uses a voice messaging application other than NBX Messaging , use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

  • Page 15: Nbx Netset Utility

    If your system uses a voice messaging application other than NBX Messaging , use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

  • Page 16: Starting The Nbx Netset Utility

    1: G HAPTER ETTING TARTED standard and enhanced features that you can monitor and change in the NBX NetSet utility. See If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application.

  • Page 17: Navigating The Nbx Netset Utility

    Navigating the NBX Once you log in to the NBX NetSet utility, you can easily locate the NetSet Utility information you need to use your NBX telephone features. Start by clicking the category you want in the left-hand column. Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window.
  • Page 18 1: G HAPTER ETTING TARTED...

  • Page 19: Om 3103 Manager S Telephone

    This chapter describes the buttons, controls, and features on the 3Com® 3103 Manager’s Telephone. It covers these topics: For how these features work on an analog telephone that is connected to the NBX® system, see the NBX Feature Codes Guide for Analog Telephones, which you can access by going to Resources >...
  • Page 20 ’ ANAGER ELEPHONE Figure 1 3Com 3103 Manager’s Telephone indicates that you have one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings. information (if enabled), and the number of messages that you have in your voice mail mailbox.
  • Page 21 7 Scroll buttons (Up, Down, Left, Right) — The up and down buttons allow you to scroll through the items in the telephone display panel. See “Using the 3Com Telephone Display Panel” right buttons move the cursor when you enter data.

  • Page 22: Programmable Access Buttons

    Directory > One-Touch Speed Dial in the NBX NetSet utility. See “Special Case: One-Touch Speed Dials” Figure 2 3103 Access Buttons ’ ANAGER ELEPHONE Messages Directory Call Logs Features shows the 8 programmable Access buttons on the 3Com 3103 Chapter “Using the Chapter 4. The tabs include: Chapter “User...

  • Page 23: Status Lights For Access Buttons

    Display Panel Use the 3Com Manager’s Telephone display panel to dial numbers and manage calls. Navigate and choose telephone features displayed on the panel with the soft buttons for tabs across the bottom of the display, the left buttons for call control or list selection, the right buttons for actions on corresponding calls or list selection, and the scroll and select buttons.

  • Page 24: Display Panel Contrast

    2: 3C 3103 M HAPTER The display panel shows: Display Panel You can adjust the display panel contrast as one of the User Contrast Configuration Features. ’ ANAGER ELEPHONE Left buttons — control calls that display beside them. Up to three calls display at one time and correspond to the three left buttons.

  • Page 25: Features

    To adjust the contrast: 1 Press the Features soft button. 2 Scroll to User Configuration and press Select. 3 Scroll to Modify Display and press Select. 4 Press Select to choose Set Contrast. 5 Change contrast using the left and right scroll buttons. 6 Press Exit when you have finished.
  • Page 26 2: 3C 3103 M ’ HAPTER ANAGER ELEPHONE...

  • Page 27: Nbx Messaging

    NBX M This chapter describes the NBX messaging features. It covers these topics: NBX Messaging A key component of the NBX Networked Telephony Solutions is the Components NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone.

  • Page 28: Changing Your Password

    Use the feature code method described in and change the NBX NetSet utility password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. “Setting Up Your Chapter 1 for details.

  • Page 29: Security Tips

    Security Tips Changing Your You set name announcement and personal greeting when you first set Name your voice mail. See Announcement and for the First Time” Personal Greetings ensure that callers hear up-to-date information. You can record up to five personal greetings and choose which to use from the telephone.

  • Page 30: Listening To Nbx Messages

    Also see this chapter. Listening to NBX You can listen to your NBX voice mail messages from your 3Com® Messages telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue.

  • Page 31: Listening From Your Computer

    2 At the prompt, dial your password and press #. 3 See your messages. Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Pick up the handset and press the Message button.

  • Page 32: Managing Your Messages

    3: NBX M HAPTER ESSAGING Managing Your Use these buttons to manage your messages: Messages Press Press 2 to save the message. Press 3 to delete the message from your mailbox. You cannot retrieve a message after you delete it. Press 4 to reply to the message.

  • Page 33: Replying To A Message

    Replying to a You can send a reply to a voice mail message, provided that the NBX Message system has received the necessary caller ID information. If you receive a message that is marked Private, you can reply to the originator, but you cannot forward the message to others.

  • Page 34: Creating And Sending A Message

    3: NBX M HAPTER ESSAGING Press * to cancel your message. 5 When you are ready to forward the message, press 1. 6 Dial one of these destination numbers plus #: For valid site codes in your organization, see your administrator. 7 To forward the message to several recipients, dial each destination number followed by #.

  • Page 35: Using Voice Mail Group Lists

    For valid site codes in your organization, see your administrator. 7 To send the message to several recipients, dial each destination number followed by #. 8 After the last destination number and its #, press # again to send your message.
  • Page 36 3: NBX M HAPTER ESSAGING To create a personal voice mail list through the telephone: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 for Group Lists, and then 2 for Create Group. 4 Dial a 2-digit number, 01–99, which becomes the Group Number.

  • Page 37: Modifying Or Deleting Personal Groups

    4 Enter a Name for the new group. 5 Enter any VPIM extensions in the VPIMs box. 6 Select members from the Non-Members list and move them to the Members list by clicking the left arrow. 7 Click Apply and OK to complete the list. Modifying or You can review your Personal Voice Mail Groups, add members, or delete Deleting Personal...

  • Page 38: Marking A Message As Private Or Urgent

    3: NBX M HAPTER ESSAGING 6 When you have added or deleted all of the destination numbers, press: OR hang up. To review or modify a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in the NBX NetSet utility and go to NBX Voice Mail Settings > Personal Group List.

  • Page 39: Other Ways To Manage Your Voice Mail Messages

    1 Follow the steps in 2 In step 4 of those instructions, press 9. 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices.

  • Page 40: Phantom Mailbox

    3: NBX M HAPTER ESSAGING When you create the personal greeting, remember to tell callers that they cannot leave messages in this voice mailbox. For instructions on changing the personal greeting, see Personal Greetings” In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting-only mailbox to a personal voice mail group list.
  • Page 41 Other Kinds of Mailboxes assigns to the appropriate sales people the ability to listen to, forward, or otherwise handle all messages that are directed to the group mailbox.
  • Page 42 3: NBX M HAPTER ESSAGING...

  • Page 43: Standard Features

    Answering a Call To answer an incoming call, pick up the handset If you are using a 3Com® Manager’s Telephone, you can press the Speaker button. If you have enabled Handsfree Active on Intercom, you can simply speak to answer internal calls.

  • Page 44: Caller Id

    Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number. Answering a On 3Com Manager’s Telephones, when a new call arrives while you are Second Call on a call: 1 Press Hold. OR press the Right soft button corresponding to the current call, scroll to Hold and press Select.

  • Page 45: Dialing A Call

    An Internal Call To dial an internal call: 1 Pick up the handset. Or, on 3Com Manager’s Telephones, you can press the Speaker button. Or you can press the New Call button. Or, if no call is associated with one of the Left buttons, you can press it for a new line.

  • Page 46: Redialing A Call

    If one of the Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to a missed, answered, or dialed number, or a personal or system-wide speed dial number.

  • Page 47: Setting Call Forward From The Telephone

    (See Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number.
  • Page 48 My Calling Privileges > Feature Settings and see the status for Forward All Calls to VM. Call Forward No Answer To set Call Forward No Answer on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Call Forward No Answer.
  • Page 49 Call Forward Override page. You specify the number of rings under the Call Forward No Answer selection. Call Forward Busy To set Call Forward Busy on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Call Forward Busy.

  • Page 50: Setting Call Forward From The Nbx Netset Utility

    4: S HAPTER TANDARD EATURES 3 Press Select. You can also use the Feature Code 465 to turn Call Forward All on and off. Setting Call Forward From the NBX NetSet utility, you can set default call forwarding or choose from the NBX NetSet to override the default with a condition for call forwarding (No Answer, Utility...
  • Page 51 Default Menu — The default automated attendant, usually extension 500 VoiceMail AA— The default system voicemail, usually extension If you leave the box unchecked, calls that are unanswered at the number you forward them to are passed on to the destination specified for that number.

  • Page 52: Call Forward Precedence

    4: S HAPTER TANDARD EATURES 3 Click Apply to enter your changes. Call Forward Five features can interact to affect call forwarding: Forward to Mail, Call Precedence Forward No Answer, Call Forward Busy, Call Forward All, and Do Not Disturb. If they are enabled at the same time, the NBX system determines precedence, which call forwarding path is in effect, according to the following rules: If you select No action, call forwarding follows the specifications of...

  • Page 53: Putting A Call On Hold

    The number of simultaneous calls you can have on your 3Com Manager’s Telephone can be set by your administrator. To place more than one call on hold on a 3Com Manager’s Telephone: 1 Press the Hold button. Or press the Right button corresponding to the call for the Actions menu, scroll to Hold, and press Select.

  • Page 54: Transferring A Call

    4: S HAPTER TANDARD EATURES Transferring a Call When you answer an incoming telephone call, the Transfer feature allows you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. To view your permissions, log in to the NBX NetSet utility and go to My Calling Privileges >...

  • Page 55: Direct Mail Transfer

    On a 3Com Manager’s Telephone, you can also press the Right button corresponding to the call and choose Transfer from the Actions menu to transfer a call. OR press the Features soft button and enter the Feature Code. Direct Mail Transfer You can transfer a call directly into another user’s voice mailbox.
  • Page 56 3 Dial a call to an internal or external third party. OR choose a number from the Directory or Speed Dial list. On a 3Com Manager’s Telephone, you can also press the Right button corresponding to the call and choose Conference from the Actions menu to transfer a call.

  • Page 57: Disconnecting The Last Person That You Called

    Hold. Only the person who added the last caller to the conference call can drop that caller. Your administrator can configure any Access button on a 3Com telephone or the Attendant Console to be a Conference Drop button. To place your part of a conference call on hold, press the Hold or button.
  • Page 58 4: S HAPTER TANDARD EATURES You initiate a Camp On call through Feature code 468 or a programmed system access button depending on the type of NBX telephone you have and how it is configured. Examples 1 and 2 show two different ways for a user to initiate Camp Example 1: Camp On With Call Transfer The user at extension 1001 calls the user at extension 1002, who then transfers the call to extension 1003.

  • Page 59: Initiating Camp On With Call Transfer

    Initiating Camp On If you have a 3Com Basic, Business, or Manager Telephone, or Attendant With Call Transfer Console, you can initiate Camp On with Call Transfer to queue a call to an in use destination extension. 1 While on a call, initiate a (screened) call transfer as described in “Announced (Screened) Transfer”...

  • Page 60: More About Camp On

    4: S HAPTER TANDARD EATURES More About These usage tips and limitations apply to Camp On: Camp On destination party remains unavailable and the Camp On Return Interval expires, the call is returned to you. See On” in this chapter. If the Camp On attempt is not permitted, the message “Not Allowed”...

  • Page 61: Using Automatic Callback

    For additional tips and considerations on using Camp On, see your NBX system administrator. Using Automatic Automatic Callback allows you to request a call back ring from a Callback destination extension that is in use or unanswered. The NBX system attempts to connect you when the called party at that extension becomes available.

  • Page 62: Initiating Automatic Callback

    You can initiate Automatic Callback while making a direct call to an Callback extension that is in use or unanswered. On a 3Com Manager’s Telephone: 1 While on a call, press the Features soft button. 2 Scroll to Automatic Callback.

  • Page 63: Setting The Volume

    For additional tips and considerations on using Automatic Callback, see your NBX system administrator. Setting the Volume On any 3Com Telephone, use the Volume Control buttons to raise or lower one of these volumes: Entering a feature code followed by an on-hook event...
  • Page 64 4: S HAPTER TANDARD EATURES Speaker Volume — To raise or lower the volume of the sound that you hear when you are using the speaker phone for a conversation or just listening to the dial tone, press the Speaker button and then press the up or down Volume Control button repeatedly until the volume is at the level that you prefer.

  • Page 65: Personalizing Your Telephone

    Your Networked Telephony System has many features that can make your telephone easier to use. This chapter describes: For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide for Analog Telephones in the NBX NetSet utility.

  • Page 66: Ringer Tones

    ERSONALIZING Ringer Tones To help you to distinguish the ring tone of your 3Com telephone from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. You can also choose Silent Ring to disable audible ringing.
  • Page 67 To set the button mappings for an individual telephone: 1 Go to Telephone Programming > Button Mapping 2 Click on the pull-down list next to the appropriate button in order to select a feature from the list to associate with this particular button. Table 5 available buttons on an NBX Telephone.
  • Page 68 The Headset button mapping type is available only on telephones that have a dedicated headphone jack, such as the 3Com 3102 Business Telephone. grp login/out 0–99 Press this button and enter the appropriate password to log in to or out of an associated Automatic Call Distribution, (0–29 on NBX 100)
  • Page 69 Table 5 User Button Mappings (continued) Function Button Description Line/Extension Use this button to map to the extension of another telephone (to create a Busy Lamp/Speed Dial) or Analog Terminal Adapter (ATA). (Only your administrator can map this button to an external or call park extension.) Number —...
  • Page 70 Directory > Personal Speed Dial in the NBX NetSet utility. Redial On a 3Com Basic or Entry Telephone, press this button to place a new call to the same number as the most recent call made from this telephone. Release Press this button to disconnect the current call and leave the telephone idle (on hook).

  • Page 71: Button Mapping Notes

    Table 5 User Button Mappings (continued) Function Button Description WhisperPage Press this button and when prompted, enter the extension to initiate a WhisperPage session. Wrap-Up Time Press this button to activate the ACD Wrap-Up Time session if this feature has been enabled by the ACD administrator.

  • Page 72: Speed Dials

    You create, view, and print your personal speed dial list using the NBX NetSet utility. You can view and dial a personal speed dial number using the telephone display panel of a 3Com Telephone. If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to Telephone Programming >...

  • Page 73: System-Wide Speed Dials

    To assign or change a personal speed dial number: 1 Log in to the NBX NetSet utility and go to Directory > Personal Speed Dial. 2 In the Personal Speed Dial page, select an unassigned speed dial ID number, or select the speed dial ID number for which you want to change the speed dial number.

  • Page 74: Special Case: One-Touch Speed Dials

    5: P HAPTER ERSONALIZING current system-wide speed dial assignments for your telephone’s buttons. You can also map a system-wide speed dial ID number to one of the available Access buttons on your telephone from the Directory > One-Touch Speed Dial page. See Speed Dials”...

  • Page 75: Printing Speed Dial Lists

    3 In the Description text box, type a brief description, usually a name that corresponds to the number. 4 After you have made all of your changes to the One-Touch speed dials, click Apply to complete your changes. If you make a change in this page, the change also appears in the Personal Speed Dial page.

  • Page 76: Off-Site Notification

    5: P HAPTER ERSONALIZING 8 Cut out the labels and put them in the label holders of your 3Com Telephone or your Attendant Console. 9 To save the edited LabelMaker, click the Save button at the top of the LabelMaker screen. Or you can click File > Save As to save the LabelMaker to a new location.
  • Page 77 5 In the Number/Address field: If you selected Pager for Method in step 4: Enter a pager number. Do not use parentheses, hyphens, or spaces. Ask your administrator if you need to include the area code and any other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0.
  • Page 78 5: P HAPTER ERSONALIZING 6 From the Interval drop-down list box, select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt. The “best” time interval depends on the Attempt method that you choose.
  • Page 79 If you specify EMail for the first attempt: Attempt Method E-mail and then you configure attempt: 2 through 5 as E-mail 2 through 5 as Pager 2 through 5 as VoiceMail If you specify Pager or VoiceMail for the first attempt: Attempt Method Pager or...

  • Page 80: Managing Off-Site Notification Using The Telephone

    Call Forward Override page. You may be able to map the Do Not Disturb feature to an available Access button on your 3Com Telephone (see the Mapping”section, or you can use the Feature Code to enable and disable the feature.
  • Page 81 To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to the NBX NetSet utility and go to My Calling Privileges > Feature Settings.

  • Page 82: Preventing Unauthorized Use Of Your Telephone

    Telephone Locking feature. Telephone Locking To enable the Locking feature on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Lock Unlock.

  • Page 83: Call Permissions

    If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To enable the one-call-only Class of Service Override from a 3Com Manager’s Telephone: 1 Press the Features soft button.

  • Page 84: Using A Headset

    2 To end a call when you are using the headset, press the Release button on the telephone. ELEPHONE For information on how to connect and use a headset with the 3Com Manager’s Telephone and 3102 or 3102B Business Telephone, read the next section.

  • Page 85: Returning To The Headset After A Long Delay

    An external call (a call from outside your NBX system) rings to your telephone as usual. To enable Hands Free Active on Intercom on a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Handsfree.
  • Page 86 5: P HAPTER ERSONALIZING To cancel Hands Free Active on Intercom: 1 Press the Features soft button. 2 Scroll to Handsfree. 3 Press Select. You can also use the Feature Code 100 to turn Hands Free Active on Intercom on and off. ELEPHONE...

  • Page 87: Getting More From Your Telephone System

    Additional Applications Security Note: Several of the features described in this chapter include configuring a telephone line to appear on more than one 3Com® Business Telephone or 3Com Manager’s Telephone. For any of these features, if one person is using a telephone line, no one else can listen in on that same line from a different telephone.

  • Page 88: Listening To Your Messages In Your E-Mail

    Directory > Account Codes. To enter a forced account code for an outgoing external call: 1 Dial the phone number. For a 3Com Entry Telephone or analog telephone, you hear the feature tone as the system waits for the required account code. ELEPHONE YSTEM “Off-Site Notification”...

  • Page 89: Caller Id

    The account name, if known, displays. If the account code is incorrect, you are prompted to enter it again. On a 3Com Entry Telephone or analog telephone, if the account code is incorrect you may have to dial the phone number, dial the correct account code, and press again.

  • Page 90: Calling Line Identity Restriction (Clir)

    The NBX system does not send caller ID information on this call or any future calls until you disable this feature. To disable CLIR-All for all calls from your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to CLIR-All.

  • Page 91: Call Pickup

    CLIR for Next External Call Only To enable CLIR for only the next call from your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to CLIR. 3 Press Select. 4 Dial your number that you want to call.

  • Page 92: Directed Call Pickup On A Specific Telephone

    Directed Call Pickup You can answer a call that is ringing on a specific user’s telephone. on a Specific To pick up a call from your 3Com Manager’s Telephone: Telephone 1 Pick up the handset. 1 Press the Features soft button.

  • Page 93: Automatic Call Distribution

    An agent becomes available to receive ACD calls by logging in to the ACD group. To log in to an ACD group using your 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to ACD Login Enabled.
  • Page 94 6: G HAPTER ETTING ORE FROM You or your administrator can configure an ACD group to an Access button. To log in to or to log out of the ACD group, press the specified Access button. The indicator next to the button lights to show that you are logged in.
  • Page 95 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups You can also perform the following actions: Select All — Select for an action all ACD groups of which you are a member. Deselect All — Remove from an action all ACD groups of which you are a member.

  • Page 96: Hunt Groups

    6: G HAPTER ETTING ORE FROM ELEPHONE YSTEM Group calls. If you need more time than what is allotted by default, you can use the Extend Wrap-Up Time feature. Extend Wrap-Up Time If the Wrap-Up Time feature is enabled by the ACD administrator, the Extend Wrap-Up Time feature is enabled by default and allows an agent to extend the Wrap-Up Time period for the same time duration as the Wrap-Up Time.
  • Page 97 If you are in a dynamic hunt group, you must log in to the group to be part of it. To log in to a dynamic hunt group using your 3Com Manager’s Telephone: 1 Press the Features soft button.

  • Page 98: Calling Groups

    6: G HAPTER ETTING ORE FROM If you log in to a dynamic hunt group and do not answer a call when it rings on your telephone, the system may log you out of the group depending on how the administrator has configured the group. To log out of a dynamic hunt group using the NBX NetSet utility: 1 Go to Group Memberships >...

  • Page 99: Group Membership

    Your organization may be legally required to add an announcement to tell callers that their call may be monitored. Agent Role for 3Com 3Com telephones that do not have a display panel and appropriate soft Entry and Analog buttons such as, the 3Com Entry Telephone or an analog telephone, can Telephones operate only as endpoint devices for Supervisory Monitoring.

  • Page 100: Supervisory Monitoring Terminology

    The supervisor must provide the password of the supervisory monitoring domain that has the agent (user) listed. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons; not a 3Com Entry Telephone, 3Com Cordless Telephone, or an analog telephone.

  • Page 101: Monitor

    Your display panel now shows options to Whisper, Change Agent, or Barge-In. The display panel on a 3Com 3103 Manager telephone also shows a Whisper icon. Only the supervisor’s display panel indicates that supervisory monitoring is in use.

  • Page 102: Barge-In

    Your display panel now provides options to Monitor, Change Agent, or Barge-In. The display panel on a 3Com 3103 Manager telephone also shows a Whisper icon. Barge-In is enabled for you, either silently or with a tone announcing the change, depending on system configuration.
  • Page 103 In the case of an incoming call, Call Privacy cannot be activated while the session is alerting. In this case, you must answer the incoming call before activating Call Privacy. To deactivate (toggle off) Call Privacy using a 3Com Manager’s Telephone: 1 Press the Features soft button. 2 Scroll to Call Privacy.

  • Page 104: More About Supervisory Monitoring

    6: G HAPTER ETTING ORE FROM More About These usage tips and limitations apply to Supervisory Monitoring: Supervisory Monitoring You can log in to the NBX NetSet utility and go to System Group Settings > Supervisory Monitoring to view the status on whether or not you can be monitored.

  • Page 105: Starting A Whisperpage Session

    Decline Time, which ranges from 0 to 9.9 seconds. For additional tips and considerations on using WhisperPage, see About WhisperPage” Starting a To start a WhisperPage session using a 3Com Manager’s Telephone: WhisperPage Session 1 Pick up the handset. 2 Press the Features soft button.

  • Page 106: More About Whisperpage

    Use the internal paging feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com telephone or analog telephone by dialing the Call Park extension that you give during your announcement.

  • Page 107: Paging

    4-digit dial plan 6000 – 6099 3-digit dial plan 601 – 609 From 3Com Manager’s Telephones, place a new telephone call to the user’s extension, or use the paging feature. See for details. Page all extensions with speakers on the system...

  • Page 108: Paging The System

    Paging codes, as described in for each destination. Table 7 Paging Codes To page, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate paging code on your system. 3 Speak the broadcast message into your handset and hang up.

  • Page 109: Configurable Operators

    2 Dial the appropriate extension to page the zone. 3 Speak the broadcast message into your handset. 4 Hang up. 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate but cannot receive a zone page. Configurable The Configurable Operators feature gives a caller who is directed to voice Operators mail the option of going to another destination.

  • Page 110: Configuring The Operators

    6: G HAPTER ETTING ORE FROM When you employ a configurable operator, you must re-record your personal voice mail greeting to tell callers that an operator is available to them if they press the appropriate access digit during the voice mail greeting.

  • Page 111: Using Message Waiting Indicator To Telephone

    You can also press the Access Button if one is configured for MWI to Ph Send or use Feature + 412. Retrieving an MWI To receive and retrieve an MWI message, you must have a 3Com Message Telephone with a display panel and a programmable access button with status light configured for MWI Retrieve.

  • Page 112: Deleting Mwi Messages

    6: G HAPTER ETTING ORE FROM An analog telephone cannot receive an MWI message. When the light is lit on your telephone, you can press the MWI Retrieve button, scroll through your display panel to see the caller ID, and return the call.

  • Page 113: Cancelling An Mwi Message

    (3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site. To cancel an MWI message using a 3Com Manager’s Telephone: Dialing a Call to a Remote Office Figure...

  • Page 114: Using Site Codes

    6: G HAPTER ETTING ORE FROM Figure 5 Using Unique Extensions to Dial Remote Offices 1 NBX System in Chicago 2 Wide Area Network (WAN) 3 NBX System in Atlanta 4 NBX System in Dallas Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices.

  • Page 115: Bridged Extensions

    Site Code: 62 Extensions: 1000–3999 Site Code: 63 Any 3Com Manager’s Telephone Any 3Com Business Telephone A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it. The administrator creates the bridged extension on the Attendant Console. Bridged Extensions...

  • Page 116: Delayed Ringing

    Your administrator can map a primary telephone’s extension to one or more secondary telephones. Delayed Ringing (3Com Business Telephone, 3Com Manager’s Telephone, and Attendant Console only) The Delayed Ringing feature prevents a call on a shared line from ringing on a specific telephone until the incoming call rings on another telephone for a specified number of times.
  • Page 117 Examples: Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing. Your organization’s telephone service provider offers low-cost, pulse-dialing-only service. In some situations, you must switch to DTMF dialing during a call.

  • Page 118: Additional Applications

    6: G HAPTER ETTING ORE FROM Additional These software applications are available on the NBX Resource Pack CD: Applications * Applications with a * have been tested with Windows XP Home Edition and Windows XP Professional Edition. ELEPHONE YSTEM NBX Call Reports * NBX TAPI Service Provider (NBXTSP) NBX Desktop Call Assistant * Complement Attendant Software *...

  • Page 119: Feature Codes

    SIP-based IP telephone, see the applicable NBX Feature Codes Guide in the NBX NetSet™ utility. NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: EATURE...

  • Page 120: Feature Codes With 3Com Telephones

    A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com telephone and entering a three-digit feature code. These feature codes are listed in Error Tone — You hear the “fast busy” tone, also called the “congestion”...

  • Page 121: 3Com Manager's Telephone

    F + 455 + the extension of the ringing telephone F + 456 + call pickup group number F + 428 Using Feature Codes Table 8 are available on your 3Com “Features” Chapter “Account (Billing) Codes” “Automatic Call Distribution Groups, Hunt Groups, and Calling Groups”...
  • Page 122 7: F HAPTER EATURE ODES Table 8 NBX Feature Codes (continued) Feature Call Toggle Caller ID Restriction (CLIR — All) — On/Off Caller ID Restriction — for Next External Call Only Camp On — Direct Camp On — With Call Transfer Class of Service Override Conference Call —...
  • Page 123 Chapter 1 “Setting Up Your Password and Voice Mail for the First Time” Chapter 1 “Bridged Extensions” Chapter 6 “Using the 3Com Telephone Display Panel” Chapter 4 “Using a Headset” Chapter 5 Displays lists for you to scroll through and select.
  • Page 124 7: F HAPTER EATURE ODES...
  • Page 125 TTENDANT 3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

  • Page 126: 3105 And 1105 Attendant

    Figure 8 Access Buttons The 50 Access buttons on a 3Com Attendant Console can each have two sets of assignments: 1 through 50, and 51 through 100. To toggle between the two sets of assignments, you press the Shift button.
  • Page 127 Attendant Console Figure 7 3Com 3105 1 Hold button — Places a caller on hold. 2 Transfer button — Enables you to send a call to another telephone. 3 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
  • Page 128 Shift button LED is lighted when you have buttons 51 through 100 selected. 1105 A TTENDANT ONSOLES and the text that follows it describe the features on the 3Com 1105 Attendant Console If the light is The line is Available for use...

  • Page 129: Attendant Console Labels

    3 Labels — You can print labels for your Attendant Console using the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD. See 4 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call”...

  • Page 130: Complement Attendant Software

    8: 3C 3105 HAPTER Complement The Complement Attendant Software is an optional component, which Attendant requires a license. On your personal computer, the Complement Software Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension.
  • Page 131 Table 9 describes the main elements of the Complement Attendant Software screens. Table 9 Elements of the Complement Attendant Screens Element Purpose Command Buttons The buttons on the main screen provide a quick and easy way to perform the various system functions. There are several function buttons that are displayed above the Call List on the main screen.

  • Page 132: Managing Calls

    8: 3C 3105 HAPTER Table 10 Table 10 Attendant Software Command Buttons Managing Calls To manage incoming calls using the Complement Attendant Software: 1 From the Call List, select the incoming call. If there is only one call in the Call List, then this call is automatically selected, and you can skip Step 1.

  • Page 133: Telephone Nstallation And Maintenance

    3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number Switch port for connecting a computer or other network device, such as a 3Com Attendant Console, to the network.
  • Page 134 ELEPHONE NSTALLATION AND Figure 10 Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device. Figure 10 Underside of the 3Com 3102 Business Telephone CAUTION: The NBX system operates over the LAN, not through traditional telephone wiring.

  • Page 135: Attaching And Adjusting The Articulating Support Bracket

    Attaching and Adjusting the Articulating Support Bracket The following device support brackets have built-in strain relief clamps: 3101, 3102, 3102B, 3103, 3105, and 3100. 3Com 3105 Attendant Console 3Com 3103 Manager’s Telephone Figure...
  • Page 136 A: T PPENDIX ELEPHONE NSTALLATION AND Figure 12 Adjusting the Support Bracket 1 Lock tab To adjust the support bracket, press to release the lock tab, rotate the bracket to the position that you want, and then release the lock tab. Figure 13 Wall Mounting 1 Bottom supports When you mount a device on a wall, attach the support bracket and...

  • Page 137: Moving Your Telephone

    Moving Your All 3Com telephones have the Automatic Telephone Relocation feature. Telephone Each telephone has a unique “address.” You can move your telephone to another location, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number.
  • Page 138 “All Ports Busy.” After I call another user in my organization, I hear a tone but no ringing. On my 3Com Business Telephone or 3Com Manager’s Telephone, all incoming internal calls come over my speaker phone.
  • Page 139 Table 11 Possible Problems (continued) Possible Problem Suggested Solutions My telephone is not Log in to the NBX NetSet utility and go to Call forwarding my incoming Forward > Call Forward and verify that you have calls to my voice mailbox. selected Forward to Voice Mail as your call coverage point.
  • Page 140 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 141 NDEX Access buttons 1105 Attendant Console 128 3103 Manager’s Telephone 21 3105 Attendant Console 127 accessibility options 17 account codes (feature code) 121 account codes and billing codes 88 ACD 92 and the Do Not Disturb feature 81 ACD, hunt, calling groups (feature code) 121...
  • Page 142 Complement Attendant Software (CAS) computer screens and tabs 131 features 130 introduction 125 keyboard shortcuts 132 Conference button 3103 Manager’s Telephone 21 conference calls add (feature code) 122 adding parties 56 drop (feature code) 122 dropping last party 57 introduction 55...
  • Page 143 40 hands free 85 handset volume 63 headset using 84, 85 volume 64 Headset/Handset Select button 3103 Manager’s Telephone 23 hold 3Com Manager’s Telephone 53 Business Telephones 53 feature code 122 introduction 53 more than one call 53...
  • Page 144 75 locking your telephone blocking unauthorized calls 82 button mapping 69 feature code 123 off-site notification restriction 78 logs on 3Com telephone display panel answered calls 44 dialed calls 44 missed calls 44 long-distance calls, preventing 82 mail group lists...
  • Page 145 (supervisory monitoring) 100 private messages 38 problems, solving 133 programmable Access buttons 1105 Attendant Console 128 3103 Manager’s Telephone 21, 22 3105 Attendant Console 127 public address system 107, 108 pulse dialing 116 pulse to tone (feature code) 123...
  • Page 146 66 volume 63 ringing delayed 116 Do Not Disturb 80 RJ-11 jack caution, avoiding use with 3Com Telephones 134 RJ-45 jack caution, using instead of RJ11 134 scroll buttons 3103 Manager’s Telephone 21 security passwords 28, 29...
  • Page 147 33 retrieving from a remote location 31 sending 34 setting up 13 urgent messages 39 volume control buttons 3103 Manager’s Telephone 21 volume settings 63 feature codes 123 speaker 64 Wait for NCP message 139 whisper 101 whisperpage 104...
  • Page 148 NDEX...

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