Group Call Pickup; Automatic Call Distribution Groups, Hunt Groups, And Calling Groups - 3Com 3102 User Manual

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HAPTER ETTING

Group Call Pickup

Automatic Call
Distribution
Groups, Hunt
Groups, and Calling
Groups
M Y T
ORE FROM OUR ELEPHONE
Using One-Touch Pickup:
1 Pick up the handset.
2 Press the Access button that your administrator has assigned to Pickup
Ext.
3 Dial the extension number of the ringing telephone.
You can answer a call that is ringing on a group member's telephone.
Using the feature code:
1 Pick up the handset.
2 Press Feature + 456 and the group number. The call is directed to your
telephone.
Using One-Touch Pickup:
1 Pick up the handset.
2 Press the Access button that your administrator has assigned to Pickup
Group.
3 Dial the group number.
Your administrator can establish formal and informal call centers so that
incoming calls can be directed to several telephones that have been
associated into automatic call distribution groups, hunt groups, or calling
groups.
A call center is a general term that refers to any system that accepts
incoming calls to a site and ensures that those calls are sent to the proper
destination within the site. The call center can be used, for example, as a
help desk, a reservations counter, an information hotline, or a customer
service center.
If you do not answer, calls that come in to your telephone:
Through your extension go to the call coverage point that you have
set up.
Through an automatic call distribution group, hunt group, or calling
group follow the call coverage path set up by the administrator for
that group.
S
YSTEM