Forwarding Incoming Calls; Call Coverage Points; Condition To Forward Calls; Setting Call Forward From The Telephone - 3Com 3102 User Manual

Forwarding
Incoming Calls

Call Coverage Points

Condition to Forward
Calls
Setting Call Forward
from the Telephone
You can choose when and where to forward unanswered incoming calls.
Unanswered calls that come in directly to your extension go to a call
coverage point. You can set different call coverage points for different
conditions: default, no answer, busy, and all calls.
Unanswered calls that come to your telephone through ACD groups,
hunt groups, and calling groups follow the call coverage path that your
administrator sets up for the group. See
Groups, Hunt Groups, and Calling Groups"
When you specify call forwarding, you specify the call coverage point and
the condition under which to forward calls.
Your call coverage points are the destinations you forward your calls to
when you do not answer. They can be telephone extensions or external
telephone numbers, your voice mail box, or an automated attendant.
You can choose when to forward calls:
Default —Forwards unanswered incoming calls to your default call
coverage point after a specified number of rings if you have not
specified another condition.
Call Forward No Answer — Forwards unanswered incoming calls to
a call coverage point when your phone rings for a specified number of
rings.
Call Forward Busy —Forwards incoming calls to a call coverage point
when your phone is busy.
If you have multiple lines, all lines must be in use in order for Call
Forward Busy to engage.
Call Forward All — Forwards all incoming calls without ringing to a
call coverage point regardless of the state of your phone.
Use this feature when, for example, you plan to be away from your
phone for an extended period of time.
You can set call forwarding from your telephone. You choose the
condition for call forwarding (default, no answer, busy, or all) and the
destination. When you specify an external telephone number as the
destination, start by entering a 9 or 8 or whatever is required to access an
outside line. Example: 912815551212 dials (281) 555-1212. You can

Forwarding Incoming Calls

"Automatic Call Distribution
in Chapter 7.
51