Common Windows Problems - Samsung CLX-8385NX Series User Manual

Condition
The original does • Make sure that the paper is not wrinkled and
not feed into the
you are inserting it in correctly. Check that
machine.
the original is the right size, not too thick or
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not • The receiving mode should be set to Fax.
received
• Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send.
DADF or on the scanner glass.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax • The fax machine sending you the fax may be
has blank spaces faulty.
or is of poor quality.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may have reached its
estimated cartridge life. Replace the toner
cartridge, referring to page 11.4.
Stretched words The fax machine sending the fax had a
appear on an temporary document jam.
incoming fax.
There are lines on Check your scan unit for marks and clean it.
the originals you (Page 11.2)
sent.
The machine dials The other fax machine may be turned off, out
a number, but the of paper, or cannot answer incoming calls.
connection with the Speak with the other machine operator and ask
other fax machine her/him to solve out the problem.
fails.
Faxes do not store There may not be enough memory space to
in memory. store the fax. If the display shows the low
memory message, delete any faxes you no
longer need from the memory and then try to
store the fax again. Please call for service.
Blank areas You may have chosen the wrong paper
appear at the settings in the user option setting. For details
bottom of each about paper settings. (Page 4.9)
page or on other
pages, with a small
strip of text at the
top.
Suggested solutions

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"General Close all other applications, reboot Windows
Protection Fault", and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout Just keep waiting until the machine finishes
error occurred." printing. If the message appears in standby
messages appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows User's Guide that came with your
computer for further information on Windows error messages.
12.22
<Troubleshooting>
Suggested solutions