Copying Problems - Samsung CLX-8385NX Series User Manual

Condition
• Clean the inside of the machine. Contact a
Loose toner
service representative.
• Check the paper type and quality.
(Page 4.3)
• Remove the imaging unit and then, install a
new one. (Page 11.4)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (Page 4.3)
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The imaging unit may be installed
improperly. Remove the cartridge and
reinsert it.
• The imaging unit may be defective. Remove
the imaging unit and install a new one.
(Page 11.6)
• If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
Curl
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
An unknown image Your machine is probably being used at an
repetitively appears altitude of 1,000 m (3,281ft) or above. The
on the next few high altitude may affect the print quality from
sheets or loose loose toner or light imaging. You can set this
toner, light print, or option through Printer Settings Utility or the
contamination Printer Tab in printer driver's properties. See
occurs. page 3.5.
Suggested solutions

Copying problems

Condition
Copies are too light Use Light and Dark arrows to darken or
or too dark. lighten the backgrounds of copies.
Smears, lines, • If the defects are on the original, press Light
marks, or spots
appears on copies.
• If there are no defects on the original, clean
Copy image is • Ensure that the original is face down on the
skewed.
• Check that the copy paper is loaded
Blank copies print Ensure that the original is face down on the
out. scanner glass or face up in the DADF.
Image rubs off the • Replace the paper in the tray with paper
copy easily.
• In high humidity areas, do not leave paper in
Frequent copy • Fan the stack of paper, then turn it over in
paper jams occur.
• Ensure that the paper is the proper paper
• Check for copy paper or pieces of copy
Toner cartridge • Your originals may contain pictures, solids,
produces fewer
copies than
expected before
running out of
• The machine may be turned on and off
toner.
• The scanner lid may be left open while
12.20
<Troubleshooting>
Suggested solutions
and Dark arrows to lighten the background
of your copies.
the scan unit. (Page 11.2)
scanner glass or face up in the DADF.
correctly.
from a new package.
the machine for extended periods of time.
the tray. Replace the paper in the tray with a
fresh supply. Check/adjust the paper guides,
if necessary.
2
weight. 75 g/m (20 lb bond) paper is
recommended.
paper remaining in the machine after a
paper jam has been cleared.
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
frequently.
copies are being made.