Samsung CLX-8385NX Series User Manual page 123

Condition Possible cause
Half the The page orientation
page is setting may be
blank. incorrect.
The paper size and
the paper size
settings do not
match.
The The printer cable is
machine loose or defective.
prints, but
the text is
wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating system
is malfunctioning.
Pages print, The toner cartridge is
but they are defective or out of
blank. toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Suggested solutions
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Condition Possible cause
PDF file Incompatibility
does not between the PDF file
print and the Acrobat
correctly- products.
some parts
are missing
in the
graphics,
text or
illustrations.
Before Using damp paper
printing, the can cause vapor
machine during printing.
emits vapor
near the
output tray.
Your The oil used to
machine protect the fuser is
has an odd evaporating.
smell
during initial
use.
The print The resolution of the
quality of photo is very low.
photos is
not good.
Images are
not clear.
The Paper size and paper
machine size setting do not
does not match.
print special
sized paper
such as a
billing
paper.
12.17
<Troubleshooting>
Suggested solutions
Printing the PDF file as an
image may enable the file to
print. Turn on Print As Image
from the Acrobat printing
options.
It will take longer to
Note:
print when you print a PDF
file as an image.
This is not a problem. Just
keep printing.
After printing about 100 color
pages, there will be no more
smell. It is a temporary issue.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
Set the correct paper size in
the Custom in the Paper tab
in the printer propeties. See
Software section.