Samsung CLX-8385NX Series User Manual page 125

Condition
If marks repeatedly appear on the printed side
Vertical repetitive
of the page at even intervals:
defects
• The imaging unit may be damaged. If a
repetitive mark occurs on the page, run a
cleaning sheet through several times to
clean the cartridge; contact a service
representative. After the printout, if you still
have the same problems, remove the
imaging unit and then, install a new one.
(Page 11.4)
• Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
• The fusing assembly may be damaged.
Contact a service representative.
Background scatter results from bits of toner
Background scatter
randomly distributed on the printed page.
• The paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
• If background scatter occurs on an
envelope, change the printing layout to
avoid printing over areas that have
overlapping seams on the reverse side.
Printing on seams can cause problems.
• If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in printer properties.
• If characters are improperly formed and
Misformed
producing hollow images, the paper stock
characters
may be too slick. Try different paper.
(Page 4.3)
• If characters are improperly formed and
producing a wavy effect, the scanner unit
may need service. Contact a service
representative.
Suggested solutions Condition
• Ensure that the paper is loaded properly.
Page skew
• Check the paper type and quality.
• Ensure that the paper or other material is
• Ensure that the paper is loaded properly.
Curl or wave
• Check the paper type and quality. Both high
• Turn the stack of paper over in the tray. Also
• Ensure that the paper is loaded properly.
Wrinkles or creases
• Check the paper type and quality.
• Turn the stack of paper over in the tray. Also
Check for leaking toner. Clean the inside of
Back of printouts
the machine. Contact a service
are dirty
representative.
• The imaging unit may not be installed
Solid Color or
Black pages
• The imaging unit may be defective and need
• The machine may require repair. Contact a
12.19
<Troubleshooting>
Suggested solutions
(Page 4.3)
loaded correctly and the guides are not too
tight or too loose against the paper stack.
temperature and humidity can cause paper
curl. (Page 4.3)
try rotating the paper 180° in the tray.
(Page 4.3)
try rotating the paper 180° in the tray.
properly. Remove the cartridge and reinsert
it.
replacing. Remove the imaging unit and
install a new one. (Page 11.4)
service representative.