Common Windows Problems; Common Postscript Problems - Samsung SCX-6345N/XAA Service Manual

6.2.8 Common Windows problems

Condition
"File in Use" message appears
during installation.
"Error Writing to LPTx"
message appears.
"General Protection Fault",
"Exception OE", "Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A printer timeout
error occurred." messages
appear.

6.2.9 Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.
Problem
PostScript file cannot
be printed.
"Limit Check Error"
message appears.
A PostScript error page
prints.
The optional tray 2 is not
selected in the driver.
When print a document in The resolution setting in the
Macintosh with Acrobat
Reader 6.0 or higher,
colors print incorrectly.
Samsung Electronics
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Suggested solutions
Exit all software applications. Remove all software from the StartUp Group,
then restart Windows. Reinstall the printer driver.
• Ensure that the cables are connected correctly, the machine is on.
• If bi-directional communication is not turned on in the driver, it will also cause
this message.
Close all other applications, reboot Windows and try printing again.
These messages may appear during printing. Just keep waiting until the machine
finishes printing. If the message appears in standby mode or after printing has
been completed, check the connection and/or whether an error has occurred.
Possible Cause
The PostScript driver may not be • Install the PostScript driver, referring to the
installed correctly.
The print job was too complex.
The print job may not be
PostScript.
The printer driver has not been
configured to recognize the
optional tray 2.
printer driver may not be
matched with that in
Acrobat Reader.
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Solution
Software Section.
• Print a configuration page and verify that the PS ver-
sion is available for printing.
• If the problem persists, contact a service
representative.
You might need to reduce the complexity of the page
or install more memory.
Make sure that the print job is a PostScript job.
Check to see whether the software application
expected a setup or PostScript header file to be sent
to the machine.
Open the PostScript driver properties, select the
Device Settings tab, and set the Tray2 option of the
Installable Options section to Installed.
Make sure that the resolution setting in your printer
driver matches that in Acrobat Reader.
Troubleshooting
Service Manual
6-13