Common Windows Problems - Samsung MultiXpress X422x Series Administrator's Manual

Solving other problems
condition
Some of the words on an The fax machine sending the fax had a temporary
incoming fax are document jam.
stretched.
There are lines on the Check your scan unit for marks and clean it.
originals you sent. Cleaning the scan unit.
The machine dials a The other fax machine may be turned off, out of
number, but the paper, or cannot answer incoming calls. Speak with
connection with the other the other machine operator and ask her/him to
fax machine fails. solve out the problem.
Faxes do not store in There may not be enough memory space to store
memory. the fax. If the display indicating the memory status
shows, delete any faxes you no longer need from
the memory, and then try to store the fax again.
Blank areas appear at the You may have chosen the wrong paper settings in
bottom of each page or the user option setting.
on other pages, with a
small strip of text at the
top
suggested solutions
21
Operating system problems

Common Windows problems

Condition
"File in Use" message appears during
installation.
"General Protection Fault", "Exception
OE", "Spool 32", or "Illegal Operation"
messages appear.
"Fail To Print", "A printer timeout error
occurred" message appear.
Samsung Printer Experience is not
shown when you click more settings.
Suggested solutions
Exit all software applications.
Remove all software from the
startup group, then restart
Windows. Reinstall the printer
driver.
Close all other applications, reboot
Windows and try printing again.
These messages may appear during
printing. Just keep waiting until the
machine finishes printing. If the
message appears in ready mode or
after printing has completed, check
the connection and/or whether an
error has occurred.
Samsung Printer Experience is not
installed. Download the app from
the Windows Store and install it.
9. Troubleshooting
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