Attendant: Call Forward
The attendant may program stations, boss groups and ACD/UCD groups so that incoming calls ring at various
destinations, depending on the state of the terminal (all, busy, no answer, timed).
These features can also be operated directly from a user station when defined by the COS, without attendant
involvement.
Calls incoming from an external source only can be forwarded using the [All-E], [Busy-E], [NoAn-E], and [Time-E] soft keys.
Additionally, calls from Internal and External sources can be forwarded to different destinations, as described in
Internal/External Call Forwarding on page 69.
Possible destinations are operator, station/group, external number via public and private speed call library, DVMS
pre-recorded message, UNA/central bell, group call, or network number (and the station itself for external calls).
Attendant Call Forwarding options are accessed by pressing [aFwd] from idle state.
10:50 26 May 2004 site name
user name
BG:Fwd
aFwd
Attendant: Call Forward
E=External
All
All-E
Attendant Features
Attendant: Call Forward
station number
Charge
St.Set
Tk.Set
Busy
Busy-E
10:50 26 May 2004 site name
aFwd
Attendant: Call Forward
E=External
NoAns
186
user name
station
Charge
St.Set
All
All-E
FlexSet 120S/280S User Guide
Page 1
Busy
Page 2
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