Page 1 FlexSet 280S and 120S User Guide (FlexSet Ver 3.xx) (Coral Ver 14.66) The flexible way to communicate...
Page 2 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM BUSINESS SYSTEMS LTD.’s (herein referred to as the “Manufacturer”) rights in the aforesaid information.
Page 3: Table Of Contents
FlexSet 280S Front View ............................5 FlexSet 280S with three FlexSet 40Bs ........................6 FlexSet 280S with PEX Module - Bottom, Side and Rear View ................7 FlexSet 280S with APA Module - Bottom, Side and Rear View ................8 FlexSet Component Descriptions ..........................9 Handset Hook and Telephone Number ........................11...
Page 4 Using the Speakerphone or Headset........................20 Using the Speakerphone for Hands-Free Conversation:..................20 Using the [Spk/Hs] Soft key (when the FlexSet is programmed for SPKR On/Off key): ........21 When the FlexSet is programmed as Headset Only and for SPKR On/Off key...........22 Headset Cord Disconnect .............................23 Volume Adjustment..............................24 Ring Adjustment..............................25 Making Calls ................................26...
Page 5 Ports Without Disconnect Supervision (Attendant Station) .................46 Features..................................47 Station Features ..............................48 Account Code ...............................49 ACD and UCD Hunt Groups..........................51 Auto Set Relocate ..............................56 Auto Set Relocate: Permanent ..........................57 Auto Set Relocate: Temporary ..........................58 Boss Groups................................59 Boss Groups: Using ..............................60 Boss Groups: Privacy ............................61 Boss Groups: Exclusive Hold..........................62 Boss Groups: Call Forwarding ..........................64 Call Forwarding..............................66...
Page 6 Directory................................81 Divert Call ................................86 Do Not Disturb (DND) ............................87 Executive Privilege...............................88 FlexiCall ................................89 FlexiCall: Receiving Calls at a Remote Destination ....................92 Group Calls................................94 Group Calls: Preset Conference Activation......................97 Group Calls: Temporary Conference Activation....................98 Group Calls: Joining.............................99 Group Calls: Adding Participants........................100 Group Calls: Submitting Request to Speak ......................101 Group Calls: Controlling Permission to Speak....................102 Group Calls: Forced Release of a Participant.....................103...
Page 7 Paging: Voice Paging ............................132 Paging: Zone Page ..............................134 Park..................................135 Phone Lock .................................137 Private Library..............................138 Programming: Feature Keys ..........................141 Programming: Button Labeling ..........................146 Redial..................................149 Relay (Accessory)...............................152 Reminder ................................153 Room Status................................154 Series Call................................155 Setup ...................................156 Setup: Telephony Features ..........................157 Setup: Call Log/Zip Tone/Version ........................162 Silent Monitoring..............................164 Transfer (Xfer)..............................166 Transfer: Split Call .............................169...
Page 8 Attendant: Room Status............................189 Attendant: WakeUp ............................190 Call Charge .................................192 Station Setup Features ............................194 System Features..............................196 Trunk Setup Features............................203 Appendix A - Glossary Appendix B - Tones Appendix C - ISDN Cause Numbers Appendix D – Feature Codes and Soft Key Descriptions Index Table of Contents FlexSet 120S/280S User Guide...
Page 9: Introduction
Introduction The FlexSet 120S/280S or Terminal with soft keys meets all your telephony and office needs. The benefits you receive from working with the FlexSet will become an invaluable part of your work environment. While the technology employed in the FlexSet is state of the art, using the telephone is simple and straightforward. You will immediately appreciate the easy to reach soft keys.
Page 10: Conventions
• Two FlexSet models are described in this manual: the FlexSet 120S, with a 3-soft key display, and the FlexSet 280S, with a 5-soft key display. The displays of both models are illustrated in the manual, with the 5-soft key display on the left and the 3-soft key display on the right.
Page 11: Related Documentation
Related Documentation • Attendant Console User Guide • FlexSet 280, 280D, 280D-Z, 120, 120D and 120L User Guide • PI & Database Reference Manual Introduction FlexSet 120S/280S User Guide Related Documentation...
Page 12: Flexset Overview
FlexSet Overview FlexSet 120S Front View Volume buttons Display panel, 3 lines, 24 characters each Loudspeaker, voice announcer, Ring and electronic ringer Message waiting lamp 3 soft keys 6 user programmable keys with LED indicators for dial number or telephony features Handset 4 fixed keys Navigator keys...
Page 13: Flexset 280S Front View
FlexSet 280S Front View Display panel, Volume buttons 3 lines, 40 characters each Loudspeaker, voice announcer, electronic ringer Ring and Message waiting lamp 5 soft keys 22 user programmable keys with LED indicators for dial number or telephony features Handset...
Page 14: Flexset 280S With Three Flexset 40Bs
FlexSet 280S with three FlexSet 40Bs Volume buttons Ring and Display panel Message waiting lamp Handset 5 soft keys Loudspeaker 142 user programmable keys with LED indicators for dial number or telephony features Dial pad (key pad) 4 system defined...
Page 15: Flexset 280S With Pex Module - Bottom, Side And Rear View
FlexSet 280S with PEX Module - Bottom, Side and Rear View Connection for Connection to second handset handset or or monitor audio handsfree headset Rear view FlexSet 280S 2nd Handset LINE RJ-11 jack Power Supply telephone line to (24 to 48 VDC)
Page 16: Flexset 280S With Apa Module - Bottom, Side And Rear View
FlexSet 280S with APA Module - Bottom, Side and Rear View Connection to handset or handsfree headset Rear view FlexSet 280S RS-232 LINE RJ-45 jack RJ-11 jack to PC RS-232 telephone line to Handset Coral system FlexSet 280S Right side...
Page 17: Flexset Component Descriptions
Features keys can be programmed exactly as they are programmed in the FlexSet 280D and 120D series keysets. Six user programmable keys exist on the on FlexSet 120S, and 22 keys on FlexSet 280S, with LED Indicators. (See Programming: Feature Keys on page 141 for full programming instructions and button labeling.)
Page 18 Four system-wide programmed keys (market dependent) for basic features: System Defined SPKR LOOP Keys (see page 18). Xfer Hold Up/down, right/left arrows used to move from one option to another on the display. Used for Navigator Keys selecting without choosing or activating the option (see page 15). Keys used to directly activate the feature of each key (see page 17, see Appendix D).
Page 19: Handset Hook And Telephone Number
Handset Hook and Telephone Number Handset Off-Hook Removable Handset On-Hook Place Telephone Number here (plastic cover) FlexSet Overview FlexSet 120S/280S User Guide Handset Hook and Telephone Number...
Page 20: Desk Elevation Installation
Desk Elevation Installation Step 2 Snap the legs located on the thick edge of the bracket into the upper wide slots on the back of the phone. Step 1 Place the bracket’s legs, located on the thin edge of the bracket, into the lower narrow slots on the back of the phone.
Page 21: Wall Mounting
Wall Mounting Step 1 Step 4 Lift up the tab from the opening Place the bracket’s legs, located on the thin edge of the bracket, into the narrow slots on the back of the Step 2 phone. Rotate the tab Step 5 Step 3 Snap the legs, located on the thick...
Page 22: Using The Flexset Display
Five soft keys on the FlexSet 280S and three soft keys on the FlexSet 120S, located immediately below the display screen, act as triggers for any currently displayed FlexSet function or option. All of the information in the Display line) continually changes to reflect options related to the current state of the FlexSet.
Page 23: Using The Fixed Keys
Using the Fixed Keys A table containing all the FlexSet fixed keys and the actions they invoke is provided below. IXED CTION Activates a telephony feature after selecting it with the navigator keys (same as using the soft key). Returns to the previous menu or list. For future use.
Page 24: Operating The Flexset
Three soft keys on FlexSet 120S and five soft keys on FlexSet 280S, located immediately below the FlexSet display, allow you to enable the relevant options as they appear. The soft key options change every time the FlexSet status changes.
Page 25: Using The Flexset Telephony Features
Using the FlexSet Telephony Features You do not have to memorize any access codes to activate any of the rich array of Coral system telephony features. Each state change in the FlexSet 120S/280S (such as from idle to ringing, ringing to answer, answer to transfer, etc.) causes the associated state-related features to appear in the FlexSet display.
Page 26: Using The System Defined Fixed Keys
Using the System Defined Fixed Keys Four FlexSet buttons are programmed during installation, and are the same for each keyset system-wide. These fixed system keys cannot be programmed from the telephone, and can only be changed, system-wide, by the system manager.
Page 27: Second Party Speaker Status
Second Party Speaker Status ANSWER (2nd party) ANSWER (2nd party) (2nd party) SPKR ON (2nd party) SPKR ON Page_Q Xfer Hold Mute CallWt Page_Q Xfer Hold This feature alerts you when the loudspeaker of the party you are conversing with is activated for hands-free or group conversation.
Page 28: Using The Speakerphone Or Headset
Using the Speakerphone or Headset The FlexSet is equipped with a speaker so that it can operate as a speakerphone. This enables you to converse without lifting the handset. Pressing the speakerphone key automatically switches on the microphone and speaker. (SPKR) All dialing or conversation is automatically hands-free;...
Page 29: Using The [Spk/Hs] Soft Key (When The Flexset Is Programmed For Spkr On/Off Key)
Using the [Spk/Hs] Soft key (when the FlexSet is programmed for SPKR On/Off key): When using headset (or handset is off cradle): When your FlexSet is equipped with a headset, you can answer and disconnect calls by pressing the On/Off SPKR key.
Page 30: When The Flexset Is Programmed As Headset Only And For Spkr On/Off Key
When the FlexSet is programmed as Headset Only and for SPKR On/Off key When your FlexSet is equipped with a headset: When the Headset Only feature is activated, and the key is set to operate as On/Off (connect/release) switch, SPKR you can answer and disconnect calls by pressing the key.
Page 31: Headset Cord Disconnect
Headset Cord Disconnect • Headset Cord Disconnect enables activating a selected preprogrammed key by disconnecting the handset/headset cord. The feature enables you to automatically invoke a keyset function such as Do Not Disturb, Login/Logout, Attended/Unattended, Call Forward, or any other preprogrammed key function, upon disconnection of the headset cord.
Page 32: Volume Adjustment
Volume Adjustment Press the volume buttons to increase or decrease the volume of the FlexSet loudspeaker and handset. While the volume is being changed, the top line of the display shows the volume level. Speaker and Music volume levels range from a MIN unit value of 0 to a MAX unit value of 15 (24dB range). The Handset volume level ranges from a MIN unit value of 0 to a MAX unit value of 7 (12dB range).
Page 33: Ring Adjustment
Ring Adjustment The FlexSet ring volume, cadence and pitch can be changed by using the FlexSet soft keys from idle, or by using the volume buttons while the phone is ringing. You can use this to change the ring of two different telephones in the same room.
Page 34: Making Calls
Making Calls To place a call choose any one of the following options: • Lift the handset and dial from the dial pad. • Press and begin dialing directly from the dial pad. SPKR • Begin dialing without lifting the handset. The Speaker is automatically activated. •...
Page 35: Making Internal Calls
Making Internal Calls Internal: Upon Hearing Ringback Tone After dialing an internal destination number, the following features appear on your FlexSet display when you hear a ringback tone. Wait for answer or press the nearby soft key to activate the required feature. See Using the FlexSet Telephony Features on page 17 for more details.
Page 36: Internal: Upon Hearing Reorder Tone
Internal: Upon Hearing Reorder Tone After dialing an internal station that is idle, but has been set to Do Not Disturb or UNATTEND, the following features are available. After dialing a station and receiving a reorder tone, override can be applied by pressing [DNDOvr]. D ON T DIST called number or name DON’T DIST called number or name CampOn...
Page 37: Internal: Upon Hearing Busy Tone
Internal: Upon Hearing Busy Tone After dialing an internal destination number, the following features appear on your display when you hear a busy tone. Hang up or press one of the soft keys. BUSY called number or name BUSY called number or name Msg.
Page 38 on/off toggle switch, a bullet appears. The mute feature deactivates the microphone for your speakerphone and handset or headset. Press the toggle key again to restore the microphone. [S.Mon2] 2-way Silent Monitoring is used to monitor both sides of a 2-way conversation simultaneously. This feature can be activated from idle, or while attempting to call a busy or non-answering destination.
Page 39: Internal: During A Call
Internal: During a Call The following features are available during an internal call: ANSWER 2nd party name or number ANSWER 2nd party name or number Page_Q Xfer Hold Mute CallWt Page_Q Xfer Hold [Page_Q] Page Queue places your call on hold by sending it to one of ten Page Queue destinations. You are then free to page all the system members from your FlexSet and announce that there is a call for Mr.
Page 40: Internal: During A Break In
Internal: During a Break In After dialing a busy destination number and choosing [Brk-In] (see page 29), both conversing parties can hear your voice. You may press or hang up in order to allow the continuation of the call, or press on one of the following SPKR soft keys.
Page 41: Making External Calls
Making External Calls When Making External Calls: • In some systems an outside dial tone must be heard before dialing can begin. • In some systems using Automatic Routing Selection, internal dial tone or no tone is heard after dialing the access code. •...
Page 42 If the Bearer Capability of the trunk or dial service you are attempting to NO B.C: connect to does not match your station’s COS. If your station’s COS is set to ISDN only and call attempts are made through NON ISDN ROUTE: a trunk group not defined as ISDN only.
Page 43: External: Upon Hearing Ringback Tone
External: Upon Hearing Ringback Tone After dialing an external destination number, the following features appear on your FlexSet display when you hear the ringback tone. Wait for an answer or press one of the soft keys to activate the required feature. OUT trunk line OUT trunk line DIAL outside telephone number...
Page 44 [StopDl] Stop Dialing is not used during ringback. Press this button before you hear ringback tone, in order for the system to know when dialing out has been completed. In response the system sends your call immediately towards the destination without waiting inter-digit time out. [OCC] OCC is used for users with pulse trunks and/or for when your FlexSet is defined with Auto Transfer.
Page 45: External: Upon Hearing Busy Tone
External: Upon Hearing Busy Tone After dialing an external destination, the following features appear on your FlexSet display when you hear a busy tone. Hang up and dial later or press the nearby soft key to activate the required feature. OUT trunk line OUT trunk line USER BUSY...
Page 46: External: During A Call
External: During a Call The following features are available during an external call: EXT ANS trunk line EXT ANS trunk line DIAL outside telephone number DIAL outside telephone number Page_Q Xfer AutRdl Hold Mute Page_Q Xfer AutRdl [Page_Q] Page Queue places your call on hold by sending it to one of ten Page Queue destinations. You are then free to page all the system members from your FlexSet and announce that there is a call for Mr.
Page 47 [CallWt] Calls Waiting is used to view the number of calls waiting for you during a conversation. [FlshTk] Flash on Trunk is used to send a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. The second system is a telephone switching center, PABX or another Coral system.
Page 48: Receiving Calls
Receiving Calls There are several ways to answer calls. Answer the call directly by using the conventional methods such as pressing the flashing key, lifting the handset or pressing any flashing key (DSS, LOOP, Line, etc). Other options SPKR include using one of the state-related Coral system telephony features before you answer or diverting the unanswered call.
Page 49: During Idle
During Idle The following telephony features appear on your FlexSet display during idle. Alternatively, they can be reached by pressing and choosing [Feat]. 10:50 26 May 2002 site name 10:50 26 May 2002 site name user name station user name station CALLog Music...
Page 50 [Park] Park. When a call is parked at your station, [Park] appears with a bullet to the left. Use this function to retrieve the call. (page 135) [V-page] Voice Page is used to call another keyset station. The called keyset station will automatically answer the voice page, acting in a similar manner to an intercom.
Page 51 [Setup] Setup is used to program your station for specific feature activation. (page 156) [Trace] Malicious Call Trace is used to record the next x (a system defined variable) calls to your FlexSet. A list of these calls can be sent to a printer or terminal. (page 107) [aTrace] Attendant Call Trace is relevant for Attendant Console only.
Page 52: Return Calls
Return Calls This class of calls typically indicates Return calls from busy or no answer stations, user errors, system errors or messages that are sent back to the attendant after an operation has succeeded or failed. Calls that are returned to the attendant generally require additional operations.
Page 53: Intercepted Calls (Attendant Station)
Intercepted Calls (Attendant Station) The attendant may be called upon to assist with intercepted calls to a station. A station’s call could be intercepted for the following reasons: Dial Fail: Incomplete number dialed. COS Fail: Class of Service denies the use of a certain feature. Toll Barrier: Block on certain external numbers.
Page 54: Ports Without Disconnect Supervision (Attendant Station)
Ports Without Disconnect Supervision (Attendant Station) When two Ports Without Disconnect Supervision (PWDS) are connected, the length of conversation allowed is predetermined. The attendant is called from time to time to control the connection. PWDS CALL your # PWDS CALL your # party #1 PWDS...
Page 55: Features
Features The following pages detail the rich array of Coral system telephony features available on your FlexSet. Features are accessed by use of the context-sensitive soft keys for ease of use, providing you with a wealth of functionality within easy grasp. The features can also be operated by using their system dial codes so that they may be programmed into the programmable keys.
Page 56: Station Features
Station Features The following pages list the features that are available on your FlexSet. Not every feature in this list may have been installed in your system, or at your station/extension. Features are dependent on the assigned Class of Service (COS) levels.
Page 57: Account Code
Account Code An account code can be entered before or during an external (incoming or outgoing) call, causing the call to be marked with the account code on the SMDR (Station Message Detailed Records) printout. Depending upon your system definition, up to 16 digits are available for account numbers. Only one account number entry is allowed for a single call.
Page 58 Activating from idle: 1. Press [AcctCd]. 2. Dial the relevant account number or press the outside line key. 3. Dial the external line access code. 4. Dial the external number. 5. Continue with the call. Forced Account Code: In some cases (as defined by Class of Service) dialing must begin with a Forced Account code before the called number can be dialed.
Page 59: Acd And Ucd Hunt Groups
ACD and UCD Hunt Groups An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution. The ACD/UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers. They are used in businesses handling a large volume of incoming calls.
Page 60 Press [AcdUcd] to access the ACD and UCD options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station GpCall AcdUcd Lock Exec COS-Sw GpCall AcdUcd Lock Page 1 ACD & UCD Hunt Groups ACD &...
Page 61 [LogI/O] Log In/Out enables you to join or leave an ACD Group. You may belong to more than one group simultaneously. To join an ACD group: 1. Press [LogI/O]. 2. Dial the ACD group. The ID number is displayed on the middle line. 3.
Page 62 You will be automatically released from all groups of which you are a member if you do not answer a call within a predetermined time (defined system-wide). [RlsUCD] Release UCD is used to temporarily exit (or rejoin) the UCD group of which you are a member. 1.
Page 63 [ACDBsy] Busy ACD Group, an Attendant feature, enables the attendant to define the maximum number of calls that can be placed in a waiting queue for any ACD group. Once this number is reached, additional calls arriving at the ACD group will hear the busy tone. 1.
Page 64: Auto Set Relocate
Auto Set Relocate Auto Set Relocate enables you to transfer your station and all your station’s predefined features to a new location, thus sparing you the inconvenience of having to re-enter all the stored speed numbers and to reset previously defined features at your new permanent or temporary location.
Page 65: Auto Set Relocate: Permanent
Auto Set Relocate: Permanent When defined for permanent relocation, this feature enables you to swap phones within the same Coral system by assigning one FlexSet the profile of the other FlexSet, and vice versa. All the phones' properties, numbering, programmable keys, membership in groups, etc. are automatically exchanged. This feature facilitates the phone relocation procedure, eliminating the need for traditional phone moves that involve physical disconnection of the station wires and reconnection at another location.
Page 66: Auto Set Relocate: Temporary
Auto Set Relocate: Temporary When defined for temporary relocation, this feature allows a temporary move of your extension from one location to another, while preserving your extension's original setup. The Auto Set Relocate function enables you to access customized features of your FlexSet from another FlexSet. By activating the feature you can relocate all of your (source) phone's programmable keys, numbering, membership in groups, etc.
Page 67: Boss Groups
Boss Groups A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per Boss Group. Members of a Boss group share a key which functions very much like a common line among keysets. The LINE appropriate key flashes at all stations when a call arrives and can then be answered by any group member.
Page 68: Boss Groups: Using
Boss Groups: Using Making calls: 1. Press a free key. LINE 2. Dial the required number. The line key LED of all group members changes from off to steady on. NOTE: Receiving calls: When the line flashes (note: the telephone may also ring): 1.
Page 69: Boss Groups: Privacy
Boss Groups: Privacy As a Boss Group member you can put your telephone into privacy mode. This prevents other FlexSet stations within your Boss Group from accidentally joining your conversations. The feature can be utilized for a specific call or for all calls. Operating Privacy for all calls To operate this feature for all calls, see page 161.
Page 70: Boss Groups: Exclusive Hold
Boss Groups: Exclusive Hold As a Boss Group member, you can put your telephone into Exclusive Hold mode. This ensures that a call you place on hold can be retrieved only at the station where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on hold can be retrieved by any other member of your Boss Group, by pressing the winking key.
Page 71 Transferring call to a group member (during conversation): If your telephone is in Exclusive Hold mode for all calls, press [ExHold] before you press [Hold]. NOTE: Press [Hold]. The on hold will wink at all FlexSets. LINE 2. Listen for the confirmation tone. 3.
Page 72: Boss Groups: Call Forwarding
Boss Groups: Call Forwarding Calls arriving at your Boss Group can be forwarded, according to certain criteria, to ring at various destinations. Calls incoming from an external source only can be forwarded using the [All-E], [Busy-E], [NoAn-E], and [Time-E] soft keys. Additionally, calls from Internal and External sources can be forwarded to different destinations, as described in Internal/External Call Forwarding on page 69.
Page 73 Operating Boss Group: Call Forward: 1. Press [BG:Fwd]. 2. Choose the required forwarding option ([All], [All-E], [Busy], [Busy-E], [NoAns], [NoAn-E], [Time], [Time-E]). 3. Choose [St/Gp#] and dial your boss group number, OR Scroll between groups by using the [PortUp], [FastUp], [PortDn] and [FastDn] soft keys. 4.
Page 74: Call Forwarding
Call Forwarding Calls arriving at your station can be forwarded to ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). In addition to the forwarding options detailed above, your FlexSet can distinguish between calls arriving from an internal or external source when forwarding. Calls incoming from an external source only can be forwarded using the [All-E], [Busy-E], [NoAn-E], and [Time-E] soft keys.
Page 75 [NoAns] or [NoAn-E] Forward No Answer. Forwards your incoming calls to another destination when you do not answer within a system-defined number of rings. [BNA] or [BNA-E] Forward Busy/No Answer. Forwards your incoming calls to another destination when your terminal is busy, or when you do not answer within a predetermined number of rings. [BNA] enables you to program [Busy] and [NoAns] in one action, while [BNA-E] enables you to program [Busy-E] and [NoAn-E] in one action.
Page 76 [FllwMe] or [Fllw-E] Follow Me. Allows you to collect your calls from another station. The source station is then put into a Call Forward All state; [FwdAll] or [All-E] respectively. Operating Follow Me: 1. Choose [FllwMe] or [Fllw-E] from the location where you wish the calls to be forwarded. 2.
Page 77 Internal/External Call Forwarding In addition to the forwarding options detailed above, your FlexSet can distinguish between calls arriving from an internal or external source when forwarding. For each forwarding feature (forward all, when busy, on no answer, etc), you can program your FlexSet to forward your calls as follows: •...
Page 78: Call Log
Call Log The Call Log feature allows you to view and redial the last 40 outgoing and last 40 incoming calls to your station. Calls are displayed with the name and number (where available). If the name is unavailable, just the number will be shown. If the number is unavailable, the Call Log will display Unknown Number.
Page 79 10:00 29 May, 2004 10:00 29 May, 2004 √ √ 01: Steve Williams 7652345 (xx) 01: Steve Williams 7652345 (xx) Delete Dial Number Number Delete Dial Page 3 to scroll through the call records. The calls are listed in order of receipt/dialing, and are numbered accordingly at the left of the call display, with the most recent listed first.
Page 80: Call Pickup
Call Pickup This feature enables you to pick up any ringing station or central bell within your system or pre-programmed Pickup Group. Press [PickUp] to access the Pickup options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name...
Page 81: Caller Id Control
Caller ID Control This feature enables you to allow or restrict the presentation of your telephone number from appearing on the display of the called outside party. Your telephone is pre-set in the system to either restrict or display for all calls. Use [IdCtrl] to override this setting on a per-call basis.
Page 82: Calls Waiting: Receiving
Calls Waiting: Receiving The call waiting tone, voice paging tone or muted ring indicates that another call is waiting for you to answer. When you hear this tone, or when the second row displays a call waiting message, you have the following choices: Action Method Current Call...
Page 83: Camp On (Call Back)
Camp On (Call Back) Use this feature when a station is busy or does not answer, or when an outside line is busy, to request that the system automatically call you back when the required destination number or line is available. Answering the call causes the camped on station to immediately ring.
Page 84 Entering additional destinations to the Camp On list: 1. Press [CampOn]. 1. Choose [Dest] to enter destination. 2. Dial the destination number. 3. The CAMPING ON Name message appears to inform you that you are camped on. Canceling a number from the Camp On list: 1.
Page 85: Conference (Multi Party) Calls
Conference (Multi Party) Calls Conference calls allow several users to carry on a multiparty conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. Conference Calls: Meet Me Joining a conference: Dial the conference number (7098-7099) at the assigned time.
Page 86: Conference Calls: Conference Multi-Party Lock
Conference Calls: Conference Multi-Party Lock The authorized participant can block other users from joining an ongoing conference. Conference Lock acts as an on/off switch, locking and unlocking the conference as required. Press [CnfLck] once to lock the conference. Press again to Unlock. If you “lock”...
Page 87: Conference Calls: Conference View/Release Calls
Conference Calls: Conference View/Release Calls: This feature allows an authorized user, from idle, to release a conference participant from an ongoing conference. The feature also allows viewing the participant list. Press [CnfIns] to access this feature. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number...
Page 88: Cos Switchover
COS Switchover Each station has a Primary and Secondary Class Of Service (COS), which provides the basis for dialing and feature capabilities for a particular station. Use this feature to change your Class of Service from Primary to Secondary or vice versa.
Page 89: Directory
Directory This feature provides a searchable directory listing. Both Shared and Personal records are combined and organized alphabetically, for easy retrieval. A search result can be dialed at the touch of a key. The Directory enables: • Fast search by name •...
Page 90 To search through the Directory: Both Shared and Personal directories are accessed by the first constituent of an entry. If an entry consists NOTE: of a given name and a family name, the search will look for the attribute listed first. 1.
Page 91 To add a new entry to the Personal Directory: 1. Dial the Directory feature code (#1994) 2. Dial #1. 3. At the prompt, enter the name of your contact party using the alphanumeric keys. Up to 16 characters are allowed (see Keypad on page 84 and Editing Keys on page 85). 4.
Page 92 Keypad – Alphabetic Mode Use the keypad to make new entries or navigate through the directory to a specific entry. The cursor advances automatically when a different key is pressed. If two consecutive letters are on the same key, wait for the cursor to disappear before proceeding to the next key.
Page 93 Editing Keys The Directory service allows you to easily retrieve a telephone number by keying a name of your contact and to place a call to the search result as soon as the match is found. The available key combinations are listed in the table below. Options marked with a diamond ( ) are applicable for the Personal Directory only.
Page 94: Divert Call
Divert Call Enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without answering it. The call you are engaged in is not interrupted, nor is the incoming caller aware of the diversion. The destination can be any permissible dial number in the system.
Page 95: Do Not Disturb (Dnd)
Do Not Disturb (DND) Use the Do Not Disturb feature to block all incoming calls to your station. When blocked, you can still receive Voice Page calls and you are still able to make outgoing calls. Any call forwarding to your telephone is automatically cancelled when you activate the DND feature. Only a station that has DND Override privilege will be able to call your telephone.
Page 96: Executive Privilege
Executive Privilege Use this feature to temporarily copy all the COS features from any system station to your FlexSet, enabling you to use features or to dial numbers restricted at your current station. After one call, the current FlexSet returns to its previous COS.
Page 97: Flexicall
FlexiCall Calls ringing at your Coral station can simultaneously ring at any designated internal or external phone (e.g. home phone, mobile, second station) and can be answered at either phone. Your FlexSet can distinguish between calls arriving from an internal or external PSTN source when ringing at the remote destination Home Phone...
Page 98 Internal/External FlexiCall You can distinguish between calls arriving from an internal or exernal source when operating the FlexiCall feature. You can set calls arriving to your FlexSet to concurrently ring at your remote phone as follows: • Internal and External calls ring at your remote phone. •...
Page 99 Press [FlexiC] to access the FlexiCall options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station FlexiC Redial Page_Q Hold Remind FlexiC Redial Page_Q Page 1 FlexiCall Remote Dest FlexiCall Remote Dest Extern Intern Extern...
Page 100: Flexicall: Receiving Calls At A Remote Destination
FlexiCall: Receiving Calls at a Remote Destination If your remote destination is located outside the enterprise (connected to the PSTN or public cellular network), you can answer all your FlexSet calls from your remote destination. Once you have answered a call at your remote destination, you have the following options: Function Use to:...
Page 101 To activate voice mail/IVR from your remote phone: You can access your voice mailbox, retrieve messages and setup voice mail options for your Coral station. 1. Answer the remote call. 2. Dial *1. Listen for the dial tone. Your original party will be released. 3.
Page 102: Group Calls
Group Calls Group Calls are conference calls, allowing participation of up to 100 members at a time. Two options are offered: a) preset Group Calls comprised of predefined members, b) Add On (Temporary) Group Calls containing no predefined members, where participants are added from the Group Call initiator station. Each Group Call has its own unique dial number.
Page 103 Group Call Access Codes Use the following form to write in your group call details: Group Call Members Group Group Call Conference Operator Access Code Number (group #) (conf #) Use the following guide to navigate through this section: Preset Conference Activation......page 97 Temporary Conference Activation....
Page 104 Press [GpCall] to access the Group Call options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station GpCall AcdUcd Lock Exec COS-Sw GpCall AcdUcd Lock Page 1 Group Call Group Call PrtRel GrpRel AddOn...
Page 105: Group Calls: Preset Conference Activation
Group Calls: Preset Conference Activation Preset Group Calls are comprised of a number of specified members whose stations ring simultaneously when an assigned Group Call number is dialled. This feature allows a conference initiator to contact all the registered members with one button press. The maximum number of participants is 100, depending on the system configuration. Calling a Preset Group: 1.
Page 106: Group Calls: Temporary Conference Activation
Group Calls: Temporary Conference Activation The Temporary Conference feature allows an authorized user to establish an Add-On (Temporary) Group Call by adding participants as the conference is being set up. For this purpose, vacant Group Calls containing no preset members are defined system-wide. The Group Call initiator adds members from his/her station. A Temporary Group Call may include internal stations and/or external telephone numbers via a public speed call library.
Page 107: Group Calls: Joining
Group Calls: Joining The registered members join a conference being initiated by answering the incoming group call. Provided the conference is not locked against non-registered participants, they can join the conference by dialing the group call access code or can be transferred to the group call by an authorized user. Joining a Group Call While your phone is ringing: 1.
Page 108: Group Calls: Adding Participants
Group Calls: Adding Participants Allows an authorized user to transfer a new participant to an established conference. The feature enables a user engaged in a conversation to add his conversing party to the ongoing conference. The feature can be enabled when the Group Call is not locked against non-registered participants, and connecting to the ongoing conference is not restricted.
Page 109: Group Calls: Submitting Request To Speak
Group Calls: Submitting Request to Speak Members may be permitted to participate in a Group Call with the ability to speak and hear each other, or in the mute mode. In case of a muted conference only a Group Call initiator has the right to speak. The user defined as Group Operator can set his own station to the audible mode, while connected to the conference, and may grant the right to speak to other participants.
Page 110: Group Calls: Controlling Permission To Speak
Group Calls: Controlling Permission to Speak This function is relevant for Group Calls defined to admit participants only in mute mode. This feature allows the Group Operator to grant a participant permission to speak – either by operator's own initiative or as a response to the Request to Speak sent by a Group Call participant.
Page 111: Group Calls: Forced Release Of A Participant
Group Calls: Forced Release of a Participant This feature allows an authorized user, from idle, to release a participant from an ongoing conference. The feature does not allow the user to view the list of participants. Releasing a single participant: 1.
Page 112: Help: Requesting
Help: Requesting The Help Requesting feature allows you to alert a pre-selected station while you are in conversation with a request for help. The Help feature is operated while your current call is in progress, without disrupting the call. Once you have agreed upon a partner for the help procedure, a predetermined action can take place between you and your partner when Help is activated.
Page 113: Help: Answering
Help: Answering This feature allows you to receive a call for help from another station. Answering a Help Request 1. Answer the call, listen for the confirmation tone and check the station number displayed. 2. Press or hang up to release. SPKR 3.
Page 114: Hold
Hold A calling party can be placed on hold while another call is made. The held party can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide. Call Hold is accessible via the [Hold] soft key, or the fixed key.
Page 115: Individual Remote System Services (Freedom) - Irss
Individual Remote System Services (IRSS) - Freedom The IRSS feature, also known as Freedom, enables you to connect an off-site non-Coral phone (such as your home phone or mobile) to the Coral and make calls from within the system. Many of the Coral’s extensive features (e.g. transfer, conference call, voice mail, access to public and private libraries) are available from this off-site phone.
Page 116 Placing IRSS Calls: For IRSS calls placed from phones that send Caller ID, the IRSS feature must be enabled at your Coral station. See steps below. For IRSS calls placed from phones that do not send Caller ID information, the IRSS feature must be enabled using the Executive Privilege feature.
Page 117 To place a call from IRSS phone that does not provide Caller ID: This applies for IRSS calls from off-site phones that do not possess a Caller ID number and, therefore, cannot be identified by the Coral. Some telephones may be denied the Executive Privilege feature (defined by Class Of Service). NOTE In order to use Executive Privilege your station must be defined with a passcode.
Page 118 Options available while in an established IRSS call Function Use to: Place a new call Listen for a dial tone indicating that you can place a call to a new contact. Your original conversing party will be disconnected A dial tone prompts you to enter the required transfer number. Transfer can be Transfer call screened or unscreened.
Page 119 Broker/Consultation/3-Way Conference call While engaged in an established FlexiCall or IRSS call, you can use one of the options listed below, as defined by your Coral station Class of Service. See page 171 for more information on Broker/Consultation/3-Way Conference calls. To activate a Broker call: Dial *2 2.
Page 120 To activate Voice Mail/IVR from your IRSS phone: You can access your voice mailbox, retrieve messages and setup voice mail options for your Coral station. 1. Place a call to your desk phone. Listen for the distinctive dial tone. 2. Dial the voice mail or IVR dial number (contact your system manager for the dial number and access code). 3.
Page 121 To activate the FlexiCall All feature from your IRSS phone: 1. Place a call to your desk phone. Listen for the distinctive dial tone. 2. Dial the FlexiCall All feature code #17710. 3. At the dial tone, dial the destination number. Wait for the confirmation tone. Possible destinations are: operator, station, network number, UNA/Central Bell or external number (stationary or cellular) via Public/Private Speed Call Library.
Page 122 To enable a new IRSS phone from your present IRSS phone 1. Place a call to your desk phone. 2. At the distinctive dial tone, dial the passcode assigned to your station. 3. At the tone, dial IRSS feature code #17714. 4.
Page 123: Malicious Call Trace
Malicious Call Trace This feature records the next x (a system defined variable) calls to your FlexSet. A list of the calls can also be sent to a printer or terminal. Press [Trace] to access the Malicious Call Trace options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name...
Page 124: Messages: Options
Messages: Options You can leave a message at another station and conversely, any station can leave a message at your station. Press [Msg] to access the message options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name...
Page 125 Leaving a message at another system station from idle when message list is empty: 1. Press [Msg.]. 2. Dial a station, boss group or network number. 3. Listen for the confirmation tone. You will hear a reorder tone when trying to leave a message at stations not equipped with a flashing message lamp.
Page 126 Leaving a message indication at a busy or non-answering station: 1. Press [Msg-Wt] (or press and dial 7) when hearing the busy tone or the station does not answer. XFER 2. Listen for the confirmation tone. When your phone rings (message waiting delivery): station or room # MSG.
Page 127: Messages: Voice Mail
Messages: Voice Mail You can use the Voice Mail feature to access your personal voice messaging system. The Coral system operates a dynamic voice mail system, which guides you through retrieval and handling of your messages, as well as administration of your voice mail options, using clear and logical voice and on-screen directions. Messages are displayed in order, with the most recent listed first.
Page 128 [New] New Messages can be played, deleted, archived and redirected (see below). [Old] Old Messages can be played, deleted, archived and redirected (see below). 01/02 10:00 10/10/2004 01/02 10:00 10/10/2004 caller name caller # caller name caller # Next Play Delete Archiv Reply...
Page 129 [FFwd] Fast Forward is used to track the currently playing message forward by 4 seconds. Press again to fast forward an additional 4 seconds, and so on. [Delete] Delete is used to erase the current message from your message box. The next message in the list is played.
Page 130 Voice Mail: Setup Options Press [Setup] from the Voice Mail menu to access the Voice Mail setup options. At each stage of the setup process, follow the audible directions given. iCMC- Setup Options iCMC-Setup Options < 1 New Msg > <...
Page 131 [Trans] Transfer Options Menu. You may change the transfer or call handling options for your mailbox. There are two call transfer menus that can be displayed. One menu is displayed if call transfer to your extension is enabled, and the other is displayed if call transfer is disabled. The following menu options are available when call transfer to your extension is disabled.
Page 132 [Deliv] Delivery Options Menu. Your station has four Voice Mail notification delivery numbers. These numbers are called Work, Home, Pager, and Spare. If enabled for use, the voice mail system will attempt to deliver notification of any messages left for you to these numbers during programmed time periods.
Page 133 The following menu options are available once a delivery phone has been selected and delivery is disabled. iCMC-Delivery Options iCMC-Delivery Options < 1 New Msg > < 1 New Msg > Enable Back Exit Enable Back Exit [Enable] Enable Delivery is used to activate delivery of Voice Mail notifications to the phone selected and go to the Enabled menu for that phone.
Page 134 [Group] Groups Menu. You may own message groups in the voice mail system. The following menu options are available to edit message groups in the system. iCMC-Group Options iCMC-Group Options < 1 New Msg > < 1 New Msg > Create Edit List...
Page 135 [Pers] Personal Options Menu. Your personal options control how you are listed in the voice mail system. The following menu options are available to edit personal subscriber settings. Both DTMF input and soft key button presses are valid from this menu. NOTE: iCMC-Personal Options iCMC-Personal Options...
Page 136 Voice Mail: System Manager Options [SysMgr] System Manager Options. You may have access to System Manager options, dependent upon your administrative settings. The following menu options are available to edit system manager settings. Both DTMF input and soft key button presses are valid from this menu. NOTE: iCMC-System Manager Options iCMC-System Manager Options...
Page 137: Music Options
Music Options If your system is equipped with a music source, you may choose to listen to music through your telephone speaker, when the FlexSet is in idle mode. Music is automatically suspended during calls. Press [Music] to access the Music options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name...
Page 138: Page Queue
Page Queue Use Page Queue to send or retrieve a call to/from a Page Queue destination. After sending a call to Page Queue x, your FlexSet is then freed to page all system members to announce there is a call on line x. The party put on hold may hear one of the following: music, recorded tone, busy tone or no sound at all, as defined system-wide for each Page Queue.
Page 139: Paging: Announcing, Public Address
Paging: Announcing, Public Address When a public address system is attached to the Coral system, use this feature to announce a message over your system’s Public Address (PA) speakers. Use the form on this page to write in locations and their associated access codes. Paging a message over public address: 1.
Page 140: Paging: Voice Paging
Paging: Voice Paging This feature enables you to voice page another keyset from your FlexSet. Essentially this feature is an intercom allowing persons to converse between stations, or can be employed as a simple pager. Press [V-Page] to access the Voice Page feature. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name...
Page 141 Answering a Voice Page: 1. Listen for the voice page (warbling) tone. 2. If you are in a conversation, either place the call on hold or hang up, then continue with the following steps: When Auto Answer is Defined (see Setup on page 156): When the tone stops, the voice page automatically connects through the speaker.
Page 142: Paging: Zone Page
Paging: Zone Page Use this feature to page a pre-programmed group of FlexSets within a zone, area or dispersed within your company. The entire group can be paged by dialing the Zone Page access code (default dial numbers: 7300 to 7309). Use the form on this page to write in the various paging zones or areas in your company and their associated access codes.
Page 143: Park
Park During a call, use Park to place the second party on hold at your station so that it can be picked-up at another station. The [Park] soft key is shown with a bullet next to it, indicating that a call has been parked at your station. The parked party hears music or a tone (system-defined).
Page 144 Retrieving a Parked Call: From a different FlexSet: 1. Press [Park] at the second station. 2. Dial the station number at which the call was parked. If more than one party has been placed on Park, scroll between names by using [Next], or by pressing the button.
Page 145: Phone Lock
Phone Lock Use this feature to prevent unauthorized persons from using your phone line. Incoming calls may still be answered. Press [Lock] to lock your FlexSet. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station...
Page 146: Private Library
Private Library Use this feature to program your personal Speed Dial Directory. A Private Library can be used to speed dial long numbers. Also, you can use a Private Library to dial external or network numbers for features that allow only internal destinations such as Call Forward, Divert and Hunt features.
Page 147 Programming a new Private Library: 1. Press [Setup] [PrvLib]. 2. Choose [Lib#] and dial the Library number to be programmed, or scroll through the list of private library numbers using [Next] and [Prev] or the keys. The Library number (e.g.: PRIVAT LIB 7000) appears on the top line of the display. The Library contents appear on the second line of the display.
Page 148 [Codes] [DspOn] Display On. Enables the display of the Library contents on the FlexSet. Also used for Call Accounting System. [Codes] [WaitDT] Wait for Dial Tone. Asks the system to wait for Dial Tone before dialing the digits. [Codes] [Dsp -] Display Dash (–).
Page 149: Programming: Feature Keys
There are 6 user programmable keys for the FlexSet 120S (see page 4), 22 for the FlexSet 280S (see page 5) and up to 142 for the FlexSet 280S with three optional FlexSet 40Bs (see page 6).
Page 150 Several dial commands, in a series, may be programmed into one DSS key - useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing patterns. Features keys can be programmed exactly as they are programmed in the FlexSet 280D and 120D series keysets.
Page 151 To Delete Programmed Key Contents: 1. Press [ProgKy]. 2. Press the programmed key. 3. View contents on system lines. 4. Press the button. 5. Press the programmed key again to delete. Programming Boss Group Line Keys Each FlexSet in a Boss Group can be programmed with line keys. The use of programmed line keys assists in defining the various ways in which a Boss Group can answer incoming calls.
Page 152 Key Contents Key Description Procedure/Example Permits you to make or transfer a call to an extension To program a DSS key for extension 4577: (Direct Station or trunk by using a defined key, and provides a busy [ProgKy] Press , press the key you wish to program and then Selection) lamp indication for stations or trunks programmed the extension number 4577.
Page 153 Key Contents Key Description Procedure/Example Outside Enables you to program a key to dial an outside To program a key to dial (914)354-8132 over trunk group 9: telephone telephone number. [ProgKy] Press , press the key you wish to program and then number (Speed enter the trunk group 9 number followed by the area code Key)
Page 154: Programming: Button Labeling
Programming: Button Labeling The DESI Plus Labeling System is used to label the buttons on the FlexSet. DESI Plus is a user-friendly and powerful telephone designation strip program, which allows an office printer to quickly create labels custom- designed for various FlexSets. The FlexSet comes with a preprinted DESI label inserted beneath the faceplate.
Page 155 NOTE: columns are intended for the programmable speed dial keys. Lift up to Lift up to Lift up to remove cover remove cover remove cover FlexSet 280S FlexSet 120S FlexSet 40B Station Features FlexSet 120S/280S User Guide Programming: Button Labeling...
Page 156 Inserting the telephone number: • Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number, as shown in the picture • Lift upward to remove the plastic plate • Peel off the printed label intended for the telephone number •...
Page 157: Redial
Redial Redialing options are accessed by pressing [Redial] from idle state. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station Redial Page_Q Hold Remind PickUp Music Redial Page 1 Redial Numbers Redial Numbers Last# Saved#...
Page 158 Activating Auto Redial from idle (before making an external call): 1. Press [AutRdl]. 2. Dial the required outside line access code or press the relevant preprogrammed outside line key. Possible outside line access codes are trunk number, trunk group number, routing access, dial service, private/public library number, last number redial code, or saved number code.
Page 159 Press [Next] and [Prev] to scroll through the redial list. When the required number is found the Auto Redial features (see table below) can be directly activated for the selected number. Press to exit. SPKR Press Display Message Feature Comments Key LED [Next] Select a saved...
Page 160: Relay (Accessory)
Relay (Accessory) You can switch a relay on or off in order to activate certain external devices, such as external alarm, or electric lock. These devices are installed by your company. Use the form below to write down the types of external devices and their associated codes that are installed.
Page 161: Reminder
Reminder Use this feature to set, review, or cancel reminders, which will ring your FlexSet at a designated time. You can set reminders to ring your FlexSet at one or more designated times. If you do not answer the call, the FlexSet will ring 3 more times at 1 minute intervals.
Page 162: Room Status
Room Status Use Room Status to turn the Room Status definition of your station on or off. There are 16 different Rooms Status definitions. Use the table below to write in the various room statuses and related access codes available at your telephone.
Page 163: Series Call
Series Call Series is used to mark an external call before transferring it to a third party. This causes the call to return to you after the third party hangs up. This feature can only be used during conversation. Marking a call as a Series Call: 1.
Page 164: Setup
Setup The general features of your FlexSet can quickly and easily be configured using the soft keys. Many of these features will only need to be configured once, however they can easily be reconfigured at any future stage should your requirements change.
Page 165: Setup: Telephony Features
Setup: Telephony Features The Feature Setup menu enables you to adjust the general features of your FlexSet. Press [Setup] to access the Feature Setup options. 10:50 26 May 2002 site name 10:50 26 May 2002 site name user name station user name station COS-Sw...
Page 166 [VP-Rcv] Voice Page Receive toggles the availability of your station to receive Voice Pages. Press [VP-Rcv] once to activate, press again to deactivate. When activated, a bullet is displayed next to [VP-Rcv]. [ElapTm] Elapsed Time Display toggles the display of the time spent during an incoming or outgoing external or network call.
Page 167 [Lang.] Language. Use this feature to set the language for your FlexSet display. The languages available differ according to the country. Scroll through the languages using the [Next] and [Prev] soft keys, and then press [Set] to chose the language. [Pascod] Passcode.
Page 168 1. Press [Prefer]. 2. Select the required destinations by pressing the programmed DSS keys. You can program a maximum of six priorities in any order: • OUTSIDE Line: trunk/trunk group/dial service or routing access • LOOP (default access code #121) •...
Page 169 [DND-WP] Do Not Disturb - Whisper Page is used to enable or block your FlexSet from receiving a message whispered by another station. Press [DND-WP] from idle to block or enable your FlexSet from receiving whisper pages, and again to cancel. When this feature is activated, a bullet appears next to [DND-WP]. If you press while on a call, the feature will be active for the duration of the current call only.
Page 170: Setup: Call Log/Zip Tone/Version
Setup: Call Log/Zip Tone/Version The Tools function is used for setting various operating parameters for the FlexSet, as well as general maintenance functions. These options are set with their factory default values. However, you may wish to change the maintenance options to suit your individual needs.
Page 171 [Extern] External enables you to set the outside line access code to be dialed when calling numbers from the Call Log. The default external access code is 9. At the prompt, enter the required outside line access code and choose [Save]. To delete a digit, select the digit using the buttons and press * to delete.
Page 172: Silent Monitoring
Silent Monitoring This feature enables an authorized user to monitor and/or record (may require additional hardware) any system port, station, trunk, etc. in any state (except data and conference), without audio or visual warning to the monitored party. While monitoring a port, your telephone returns a busy signal for all incoming calls. buttons whilst monitoring, and you can whisper by pressing [WhspPg].
Page 173 [S.Mon2] 2-Way Silent Monitoring is used to monitor both sides of a 2-way conversation simultaneously. This feature can be activated from idle, or while attempting to call a busy or non-answering destination. This feature requires a CNSsl card, an 8DRSM card or a CNF card to be installed in the NOTE: system.
Page 174: Transfer (Xfer)
Transfer (Xfer) You can transfer both internal and external calls to other users within your system or outside it. Transfer routes a call you received to an idle station. It can also link a call you held to other ports. When Auto transfer is defined at a station, dialing a number will automatically transfer that number, thus initial use of the [Xfer] button or key is not necessary, although subsequent actions do require pressing [Xfer] (as defined in...
Page 175 Transferring an established call: 1. During a call, press [Xfer] or the fixed key. XFER 2. Dial the third party destination number. 3. Choose one of the following options: Wait for an answer to announce the call and disconnect (screened transfer). You can now alternate between the two parties and speak privately with one while the other is put on hold by choosing the relevant flashing Exclude Source/Destination soft keys.
Page 176 Disconnect to automatically transfer the call (unscreened transfer). If the 3rd party is busy or not answered, the call will return to you with the relevant NO ANSWER or BUSY message. NANS station unanswered # original caller # NANS unanswered # original # NO ANSWER station unanswered # NO ANSWER unanswered # Mute...
Page 177: Transfer: Split Call
Transfer: Split Call Split call allows you to alternate between two other parties, by pressing soft keys defined as Exclude Source and Exclude Destination. The feature also allows 3-way conversation by merely pressing one of the keys, [Source] or [Dest], when the bullet next to that key is steadily lit.
Page 178 Activating Split Call on conversation: 1. Press [Xfer]. 2. Dial the destination number and wait for an answer. 3. You can now alternate between the two parties and speak privately with one while the other is put on hold by pressing the relevant flashing key.
Page 179: Transfer: Broker/Consultation/3-Way Conference Call
Transfer: Broker/Consultation/3-Way Conference Call Your telephone can be set up to use only one of the following three-party transfer functions, as defined through your Class Of Service. Please consult your system administrator for details. Each action is performed by first pressing the [Xfer] (transfer) soft key or fixed key;...
Page 180 Transfer: Broker During a call, use this feature to connect to a third party while placing the original (source) party on hold. You may continue to switch between the two calls (parties). The party not in conversation is automatically put on hold. 1.
Page 181 Transfer: Consultation This feature allows you to consult with a third party while the original caller (or called party) is automatically placed on hold. After the consultation is complete, the two original parties are reconnected and the consulted party is released. 1.
Page 182 Transfer: 3 Way Conference During a call you can use this feature to add another party to the call, creating a 3-Way Conference call. 1. During the call, press [Xfer] or the fixed key. XFER 2. Dial the third party dial number. 3.
Page 183: Turret
Turret The Turret Console is a single telephone position comprised of two soft-connected FlexSets, each having up to three FlexSet 40B expansion modules attached. The combination of two FlexSets provides the ability to attach up to 240 buttons to the complex giving a total of 262 programmable buttons. See figures on pages 178 and 179. Expansion modules provide fast, single-button access to a large number of stations, trunks, groups, or speed dial libraries.
Page 184 Double Audio mode: The turret console is comprised of two fully configured FlexSets that can be operated independently one of another (see page 179). One of the phones is defined as a primary and the other as a secondary (partner). Both keysets’...
Page 185 To answer a call at the primary FlexSet • Press SPKR button on the primary FlexSet • Lift the handset of the primary FlexSet • Press a flashing DSS button on the primary FlexSet or on any of the six expansion modules To answer a call at the partner FlexSet •...
Page 186 Expansion modules attached to an APDL are programmed by a technician. Primary 1 2 3 1 2 3 Partner Single Audio Turret Station Features FlexSet 120S/280S User Guide Turret...
Page 187 Primary 1 2 3 1 2 3 Partner Double Audio Turret Station Features FlexSet 120S/280S User Guide Turret...
Page 188: Wakeup
Wakeup Use this feature to program your FlexSet to ring at designated times. If you do not answer the call, the FlexSet will ring 3 more times at 1-minute intervals. If you do not answer by the third call, the wakeup call is routed to the attendant and a wakeup report is printed.
Page 189: Whisper Paging
Whisper Paging This feature allows an authorized user to break into an ongoing call, without interfering with the call itself, by whispering to one of the conversing parties. A Whisper Tone, in and out, is heard by the side whispered to. The second party engaged in the original call hears neither tone, nor the whisper, and the whisperer cannot hear the second conversing party.
Page 190 NOTES: • This feature can be activated while you are silent monitoring the whispered party (see page 164). Then you can be heard by the whispered party, as well as hear the two conversing parties. • When you hear the reorder tone and the DND WHISPER message appears, the station is protected from receiving whisper paging calls.
Page 191: Attendant Features
Attendant Features The following pages list the Attendant features that are available on your FlexSet. Attendant features are available only when the station is defined as having Attendant station privileges. Not every Attendant feature listed may have been installed in your system, or at your station/extension. Attendant features are dependent on the assigned Class of Service (COS) levels.
Page 192 •Available Functions UNCTION NEMONIC UNCTION XPLANATION PTION [Dest] Destination Any station, trunk, ACD/UCD Hunt Group, Boss Group and Public Library port defined in the system. [St#] Station # Port dial number defined in the Coral system for a telephone line. [St/Rm#] Station/Room # [St/Gp#]...
Page 193 UNCTION NEMONIC UNCTION XPLANATION PTION Scrolling The scroll icon used in this document indicates features for which scroll lists are available, namely [Next] [Prev] [FastUp] [FastDn] soft keys, buttons. [Cancel] Cancel Used to cancel or to deassign a selected feature. [Set] Activate Used to activate or to assign a selected feature.
Page 194: Attendant: Call Forward
Attendant: Call Forward The attendant may program stations, boss groups and ACD/UCD groups so that incoming calls ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). These features can also be operated directly from a user station when defined by the COS, without attendant involvement.
Page 195 [All] or [All-E] Forward All. The attendant may program stations, boss groups and ACD/UCD groups so that incoming calls ring at another destination. The destination can call back or return calls to the source, and the user can still place outgoing calls from their telephone. The Distinctive Dial Tone sounds upon lifting the handset at the user’s station.
Page 196: Attendant: Malicious Call Trace
Attendant: Malicious Call Trace The Attendant may initiate this feature that records the next x (a system defined variable) calls to any station or room. A list of the calls can also be sent to a printer or terminal. Press [aTrace] to access the Attendant Malicious Call Trace options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name...
Page 197: Attendant: Room Status
Attendant: Room Status Used to turn the Room Status definition of a station on or off. There are 16 different Room Status definitions for each station. Contact your system administrator for their various definitions. Then use the table on the following page to write in the various room statuses. Press [aRmSts] to access the Room Status options.
Page 198: Attendant: Wakeup
Attendant: WakeUp The attendant may program the system to call any room/station at a designated time. If the user does not answer, recall will be attempted three times before the feature cancels, when defined system- wide. If the recall is not answered, or busy, or the handset is not on the cradle, then the attendant will receive a call with the NOT WOKEN message on the top line.
Page 199 [Reques] WakeUp Request is used to program a station to ring at a specified time. Entering a new Wakeup Request: 1. Press [Reques]. 2. Choose [St/Rm#] and dial the station/room number, or scroll through the list using 3. Choose [Set] to enter a new time for the station/room. The ENTER TIME message appears on the top line.
Page 200: Call Charge
Call Charge The Call Charge feature is used to determine call charges accumulated per station. Press [Charge] to access the Call Charge options. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station BG:Fwd aFwd...
Page 201 [Reset] Call Charge Print and Reset is used to reset the charge table back to zero and print the charges accumulated per station. The attendant may request print and reset for only one station/room or for all stations/rooms. This feature is useful for giving a hotel guest the telephone charges at checkout time. Printing and resetting the charge table For a single station/room: 1.
Page 202: Station Setup Features
Station Setup Features The Station Setup Features menu allows an attendant to define stations for specific feature activation. Some of these features operate permanently, or until redefined. Other features operate on a one-time basis; after the feature is activated, it is then cancelled and must be redefined or reactivated in order to operate again. Press [St.Set] to access the Station Setup Features.
Page 203 keyset voice page, zone group page, page public address, UNA/central bell, outside trunk call, public and private speed dial, pre-recorded DVMS message, group call, and network number. ♦ [OrgOnl] Originating Only is used to prohibit incoming calls from arriving at a station. In this case the user can only make outgoing calls, but is unable to receive calls.
Page 204: System Features
System Features The System Controls menu allows the attendant to program certain features for system-wide operations. Press [System] to access the System Setup Features. 10:50 26 May 2004 site name 10:50 26 May 2004 site name user name station number user name station System...
Page 205 Type of Fault Fault Serial Number A L A R M Location Table of Alarm Types Type of Description Action Fault Data Terminal Ready (DTR) not sent. SMDR printer is malfunctioning and requires service. SMDR backup buffer has reached 75% of its The printer requires immediate service or capacity.
Page 206 [ATT-To] Alternate Attendant Destination. This feature enables you to program an alternate attendant destination or extension if the console is left unattended. After a time-out period, incoming calls to an unattended console will be re-routed to the selected destination and the attendant console will go into unattended mode (See Do Not Disturb (DND) on page 87).
Page 207 [XfrD/N] Day/Night Transfer toggle feature. Press [XfrD/N] to switch from automatic to manual transfer between the various Day/Night service modes and back again. When set to Auto Transfer, a bullet is displayed next to [XfrD/N]. When set to Automatic, the system will transfer service modes without attendant supervision. When set to Manual, the attendant must decide when to change modes using the [Day/N1] and [Day/N2] soft keys (see below).
Page 208 [PubLib] Public Library is used to program or update the Public Speed Call telephone library. To update/add/cancel a Public Speed Dial number: 1. Press [PubLib]. 2. Choose [Lib#] and dial the library number, or scroll through the list of library numbers using The Library number/name (e.g.
Page 209 The following table defines the special codes that may be used as part of the outside number. ODES ESCRIPTION Delay dialing by X seconds (x = 1 to 9) Stop dial (end of outside or network number) Outpulsing wait period during which user is able to dial any number of digits All digits following will be Dial Pulse All digits following will be DTMF Inhibits display (for Call Accounting System and key set display)
Page 210 [Time] Time is used to change the system time and date. Setting the time: 1. Press [Time]. 2. Dial the time, 4 digits (12 hour clock) use leading zeros, e.g. 0805 for 5 minutes after 8. 3. Choose [AM] or [PM]. 4.
Page 211: Trunk Setup Features
Trunk Setup Features Trunk Controls allow the attendant to define the operation of system trunks for special use, such as for incoming or outgoing calls only, or for designation of a trunk as reserved for a particular group or specific station. Press [Tk.Set] to access the Trunk Setup Features.
Page 212 ♦ [LAR] Look Ahead Routing is used to view the status of trunks/Dial Services that have been automatically blocked from use for outgoing calls. The Coral system automatically blocks a trunk/Dial Service in case of a failure to establish an outgoing connection via that trunk/Dial Service. The LAR Block feature enables an attendant to manually block/unblock the failed trunk/Dial Service.
Page 213 ♦ [HotImm] Hot Trunk Immediate is used to program an outgoing trunk so that the trunk automatically and immediately connects to the system. ♦ [HotDly] Hot Trunk Delay is used to program an outgoing trunk to automatically connect to the system, after first digit time-out, when no dialing has taken place.
Page 214 CO Trunk Number Coral Incoming CO lines ring directly at the following Outgoing Power Fail (as listed in your local Trunk destinations according to Service Mode CO Lines Destination telephone directory) Number Reserved To (programmed NIGHT 1 NIGHT 2 by authorized [RsvdTo] [DIL-D] [DIL-N1]...
Page 215: Appendix A - Glossary
Automatic Call Distribution and Uniform Call Distribution. Calls enter the system and are automatically routed to the ACD or UCD members based upon system definitions of availability and overflow. Application Processor Adapter for FlexSet 280S. Enables Data line connector, and the connection of CAP, FlexCT applications, etc. Attendant/Operator...
Page 216 Class Of Service (COS) A Class-of-Service (COS) consists of a list of features that are available to the telephone line user. However, the user may be denied certain features. Each internal telephone is marked with two classes-of-service, Primary and Secondary, which can be defined differently.
Page 217 FlexSet 40B Programmable expansion module for the FlexSet 280S series telephone sets. Each module provides an additional 40 programmable buttons. Forced Account Code A feature that forces the station user to dial an account code before having access to an outside line. A display equipped keyset user attempting to access an outside line without dialing the account code will receive the message “ENTER ACCOUNT #”...
Page 218 Peripheral Expansion Module for FlexSet 280 models. The PEX unit enables the following: Additional distance between FlexSet and the main cabinet, by providing an external power supply input, connecting up to three FlexSet 40B units, additional listen only headset/handset/tape recorder connection. Recall- Automatic The call that you have transferred to another extension that is busy or that does not answer, or that you have put on ‘hold’, which has returned to you after a...
Page 219 Transfer/ Xfer While engaged on a call you can initiate a feature by pressing the XFER (Transfer) key. XFER provides you with a distinctive dial tone, which enables you to either transfer the call, or activate a feature. XFER puts the second party on Hold and provides one of the following: music, reorder tone, busy tone or no sound at all, as defined system-wide.
Page 220: Appendix B - Tones
Appendix B - Tones Tones are audible signals of various frequencies that give information about the status of calls and features. While using the Coral system, many different tones will be heard. These tones may vary for different locations, as each system is customized during installation.
Page 221 Distinctive Dial Tone This tone indicates that certain features are in use at your FlexSet, for example, when you have programmed your FlexSet not to receive calls with either Call Forward All, or Do Not Disturb, and you lift the handset. DDT is also heard between patterns of digits when dialing certain features, for example, AcctCd feature.
Page 222 VIP Ring Tone A warbling tone heard when receiving a call from a station designated as VIP. Enables you to identify an incoming call as a high priority call. Voice Paging Tone A warbling tone when using the paging facility. Whisper Tone Tone heard during a conversation indicating that a Whisper Page is about to be received from a third party.
Page 223: Appendix C - Isdn Cause Numbers
Appendix C - ISDN Cause Numbers Cause # CODE MEANING ACTION valid cause code not yet received unallocated (unassigned) number check number and call again∗ no route to specified transit network notify system manager no route to destination notify system manager send special information tone misdialed trunk prefix channel unacceptable...
Page 224 Cause # CODE MEANING ACTION no user responding call later no answer from user (user alerted) call later call rejected call later number changed check number and call again* reverse charging rejected call suspended call resumed non-selecting user clearing destination out of order call later invalid format (address incomplete) check number and call again*...
Page 225 Cause # CODE MEANING ACTION degraded service network out of order wait and call later transit delay range cannot be achieved throughput range cannot be achieved temporary failure call later* switching equipment congestion call later access information discarded no action* requested circuit/ channel not available notify system manager preempted...
Page 226 Cause # CODE MEANING ACTION incoming calls barred within GUG call waiting not subscribed bearer capability not authorized notify system manager bearer capability not presently available call later service or option not available, unspecified notify system manager bearer capability not implemented check destination is correct, try again from different compatible terminal, notify system manager if message returns...
Page 227 Cause # CODE MEANING ACTION call identity in use no action* no call suspended no action* call having the requested call identity has been no action* cleared called user not member of GUG incompatible destination check destination is correct, try again from different compatible terminal, notify system manager if message returns non existent abbreviated address...
Page 228 Cause # CODE MEANING ACTION message not compatible with call state notify system manager recovery on timer expiry no action∗ mandatory information element length error protocol error, unspecified notify system manager type of protocol not available ISUP not available interworking, unspecified notify system manager ∗...
Page 229: Appendix D - Feature Codes And Soft Key Descriptions
Appendix D – Feature Codes and Soft Key Descriptions This appendix details the rich array of options available on your FlexSet. Features are accessed by use of the context- sensitive soft keys. The features can also be operated by using their dial codes, so that they may be programmed into the programmable keys.
Page 230 Location of the feature in this manual. Feature Soft Key Source Explanation Reference Code Setup>PrvLib>Pause *1 - *9 Private Library (#193) – Delay 1-9 Sec Page 138 [1stsec] - [9thsec] SltMon, S.Mon1 #1448 Second party Page 164 [2ndPrt] Call #122 Xfer: when COS is defined for 3-Way Conference Call Page 174 [3-Way]...
Page 231 Soft Key Source Feature Explanation Reference Code #17702 Call forward all for External calls Page 66 [All-E] BG:Fwd #17707 Boss Group - Call forward all for External calls Page 64 [All-E] aFwd #17707 Attendant - Call Forward All for External calls Page 186 [All-E] Charge>Reset...
Page 232 Soft Key Source Feature Explanation Reference Code Tk.Set #157 Trunk CO Blocked Display Page 203 [Block] #147 Call Forward Busy/No Answer Page 66 [BNA] #17705 Call Forward Busy/No Answer for External calls Page 66 [BNA-E] Delete BOTH incoming and outgoing calls Page 162 [Both] >Tools>...
Page 233 Soft Key Source Feature Explanation Reference Code Feat #176 Camp-On/Call-Back Page 75 [CampOn] Call #176, CampOn/Call-Back (appears when calling a port) Page 75 [CampOn] hf-2 Redial>AutRdl #178 Auto Redial - Cancel All Page 149 [CanAll] #10, #*0 Cancel [Cancel] Redial>AutRdl Auto Redial (#178) - Cancel Priority Page 149 [CanPri]...
Page 234 Soft Key Source Feature Explanation Reference Code Call #1322 Exclude Destination (Split Call) [Dest] Destination [Dest] CALLog Used to dial the recognized number. Page 70 [Dial] Setup>PrvLib>Codes Private Library (#193) – Dial # Out Page 138 [Dial #] Setup>PrvLib>Codes Private Library (#193) – Dial * Out Page 138 [Dial *] Tk.Set...
Page 235 Soft Key Source Feature Explanation Reference Code Record the same ID number at all call appearances (Duplic=Yes) Page 162 [Duplic] >Tools or only the last call appearance (Duplic=No)? >CALLog Setup, Call #129 Call Elapsed Time Display (on/off) Page 156 [ElapTm] Redial>AutRdl #178 Auto Redial - Activate...
Page 236 Soft Key Source Feature Explanation Reference Code Call #150 Flash On Trunk (Calibrated Opening) Page 38 [FlshTk] Setup>PrvLib>Codes Private Library (#193) – Flash On Trunk (Calibrated Opening) Page 138 [FlshTk] Call #123 Forced Release Page 32 [FrcRls] CnfIns #11, Conference View/Release (#1983)- Forced Release a selected Page 77 [FrcRls] Participant...
Page 237 Soft Key Source Feature Explanation Reference Code Setup #137 Idle Display (on/off) Page 156 [IdlDsp] Redial>AutRdl #11, Auto Redial (#178) - Immediate Dial Page 149 [ImDial] CALLog Incoming received calls Page 70 [In] Tk.Set #158 Trunk Incoming Only Page 203 [IncOnl] Will phone save INTERNAL calls? (external calls are saved Page 162...
Page 238 Soft Key Source Feature Explanation Reference Code Msg>Msg. #175 Message - Leave A Message Page 116 [LveMsg] Setup, AcdUcd Move Station: Auto Set Relocate or Terminal Portability Page 56 [MoveSt] (Default feature code Not Available) Feat MENU Page 116 [Msg] [Msg.] [MsgCan] [Msg-Wt] Message Options: Feat>Msg, Call...
Page 239 Soft Key Source Feature Explanation Reference Code #142 Call Forward No Answer Page 66 [NoAns] BG:Fwd #169 Boss Group - Call Forward No Answer Page 64 [NoAns] a:Fwd #169 Attendant - Call Forward No Answer Page 186 [NoAns] CALLog Used to display the party number instead the name Page 70 [Number] Call...
Page 240 Soft Key Source Feature Explanation Reference Code Setup>PrvLib MENU Options for Delay Dialing X seconds, in Private Library (#193): Page 138 [Pause] [1 sec] [2 sec] [3 sec] [4 sec] [9 sec] …. Feat MENU Page 72 [Pickup] [Direct] [Group] [Night] Pickup Options to answer a ringing call: Remind, WakeUp, Used to set time to PM (between noon and midnight)
Page 241 Soft Key Source Feature Explanation Reference Code Call #122 Reconnect to party on (hold, park, etc.) [ReConn] Feat MENU Page 149 [Redial] [Last#] [Saved#] [AutRdl] Redial Number Options: Feat #172 Reminder Request Page 153 [Remind] aWake #1971 Attendant Wakeup Report Page 190 [Report] Charge...
Page 242 Soft Key Source Feature Explanation Reference Code SltMon, Call #1981, Silent Monitor 2-Way Page 164 [S.Mon2] hf-9 Save the user choice. Page 162 [Save] >Tools Call #196, #9 Save External Number for future redialing Page 149 [Save#] Redial #196, Saved Number Redial, from Idle State Page 149 [Saved#] COS-Sw...
Page 243 Soft Key Source Feature Explanation Reference Code BG:Fwd, Station/Group #, in Attendant features [St/Gp# aFwd, St.Set aWake>Reques, #1980, Station/Room #, in Attendant features [St/Rm#] aTrace, aRmSts, #1742, Charge, St.Set, #1743 Call #130, # Stop Dial [StopDl] Enter Station/Room/Group #, in Attendant features [StRmGp] Feat MENU...
Page 244 Soft Key Source Feature Explanation Reference Code St.Set #152 Station Terminating Only Page 194 [TrmOnl] Tk.Set Enter Trunk Dial Number in Attendant features Page 203 [Trunk#] Music #1329 Music Source# Select Page 129 [Tuner] Setup>Ring #136 Ring Adjustment - Adjust Ring Type (Pitch) Page 156 [Type] FlexSet Version.
Page 245 Soft Key Source Feature Explanation Reference Code Call #122 Transfer/Hookflash Page 166 [Xfer] System #1993 Day/Night Transfer (Auto/Manual) Page 196 [XfrD/N] One character for Yes. When the question is max 22 character Page 162 >Tools Yes in the options line. Page 162 [Yes] >Tools...
Page 246: Index
Index account code ................49 call charge ................192 during idle................42 during idle ................43 external call ............... 39 call forward ................66 ACD/UCD groups ............. 53, 54, 55 call forward all during idle................42 receiving calls ..............40 ACD/UCD groupscalls waiting ..........52 call forward all external ACD/UCD groupsload ID .............
Page 247 during idle................41 external ................33 day/night 1 ................199 internal................27 day/night 2 ................199 making ................26 day/night transfer ..............199 receiving ................40 desk elevation installation............12 calls waiting................32 dial pad ACD/UCD groups ............. 52 description................9 external call ..............35, 39 direct in line (DIL) ...............204 internal call ..............
Page 248 upon hearing ringback tone ..........35 group calls................95 adding participants ............101 features .................. 47 controlling permission to speak ........103 attendant features............. 183 during idle ................42 available functions............184 forced release ..............104 station features..............48 joining ................100 fixed keys mute ...................95 description ................
Page 249 malicious call trace (attendant) during idle ................188 idle display................158 message waiting lamp incoming only..............205 description................9 individual remote system services ........108 messages ................116 installation cancel message..............117 handset bracket ..............13 leave message............116, 121 handset hook rotation............13 during idle ..............41 intercepted calls ..............
Page 250 receiving calls ..............40 private library...............138, 160 deleting................140 programming..............139 programmable keys external call ..............36, 39 description................9 programming keys ............141, 159 operating the FlexSet ............. 16 button labeling ..............146 originating only ..............195 public library................200 outgoing call restriction ............195 outgoing only...............
Page 251 as speaker on/off key............21 description................9 security line ................. 160 hands-free conversation .............20 series headset only ...............22 external call ............... 39 using...................20 series call ................155 volume adjustment .............24 setup..................156 station blocking..............195 auto answer..............157 station features ...............48 auto set relocate ............... 161 station setup features............194 call log/zip tone/version..........
Page 252 outgoing only ..............205 reserved to................205 telephony features using .................. 17 terminating only..............195 voice page time ..................202 during idle ................42 transfer................. 166, 175 internal call.............27, 28, 29 3-way conference............. 174 voice page auto answer ............157 broker................172 voice page receive..............158 consultation..............
Page 253 Tadiran Telecom Business Systems Ltd. International Headquarters Tadiran Telecom Business Systems Ltd. 18 Hasivim St., P.O.Box 450 Petach-Tikva 49105, Israel Tel. +972-3-9262000, Fax. +972-3-9262310 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 Visit us at our website http://www.tadirantele.com...

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