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Annex
15.3 After-sales service
Contact our after‑sales service for support
concerning service or repair work or when
malfunctions or defects arise.
E-mail address
You can reach our after‑sales service at
aftersalesservice@samsongroup.com.
Addresses of SAMSON AG and its subsid-
iaries
The addresses of SAMSON AG, its subsid‑
iaries, representatives and service facilities
worldwide can be found on our website
(www.samsongroup.com) or in all SAMSON
product catalogs.
Required specifications
Please submit the following details:
− Order number and position number in
the order
− Type, model number, nominal size and
valve version
− Pressure and temperature of the process
medium
− Flow rate in kg/h or Nm³/h
− Bench range of the actuator (e.g. 0.2 to
1 bar)
− Installation drawing
15-4
EB 8020 EN
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