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12 Repairs
If the valve does not function properly ac‑
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
NOTICE
NOTICE
!
!
Risk of valve damage due to incorrect re-
pair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After-sales Service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some
special device models
u www.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e‑mail u retouren@
samsongroup.com to register the return
shipment including the following
information:
–
Type
–
Article no.
–
Configuration ID
–
Original order
EB 8020 EN
–
Completed Declaration on
Contamination, which can be
downloaded from our website at
u www.samsongroup.com > Service
& Support > After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the
Declaration on Decontamination) to the
outside of your shipment so that the
documents are clearly visible.
4. Send the shipment to the address given
on the RMA.
Note
Further information on returned devices and
how they are handled can be found at
u www.samsongroup.com > Service &
Support > After-sales Service.
Repairs
12-1
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