Technical Support: Service And Support; End Customer Support And Consulting; Repair; Customer Service - Bender COMTRAXX CP9 Series Manual

1.2 Technical support: service and support

For commissioning and troubleshooting Bender offers:

1.2.1 End customer support and consulting

Technical support by phone or e-mail for all Bender products
Questions about specific customer applications

Commissioning

Troubleshooting

Telephone:
Fax:
In Germany only:
E-mail:

1.2.2 Repair

Repair, calibration, update and replacement service for Bender products
Repair, calibration, testing and analysis of Bender products

Hardware and software update for Bender devices

Delivery of replacement devices for faulty or incorrectly delivered Bender devices

Extended warranty for Bender devices with in-house repair service or replacement devices at no extra

cost
Telephone:
Fax:
E-mail:
Please send the devices for repair to the following address:

1.2.3 Customer service

On-site service for all Bender products
Commissioning, parameter setting, maintenance, troubleshooting for Bender products

Analysis of the electrical installation in the building (power quality test, EMC test, thermography)

Practical training courses for customers

Telephone:
Fax:
E-mail:
Internet:
*Available from 7.00 a.m. to 8.00 p.m. on 365 days of the year (CET/UTC +1)
**Mo-Thu 7.00 a.m. - 4.00 p.m., Fr 7.00 a.m. - 1.00 p.m

1.3 Training courses

Bender is happy to provide training regarding the use of test equipment. The dates of training courses and
workshops can be found on the Internet at www.bender.de -> Know-how -> Seminars.
6
+49 6401 807-760*
+49 6401 807-259
0700BenderHelp (telephone and fax)
support@bender-service.de
+49 6401 807-780** (technical issues)/
+49 6401 807-784**, -785** (commercial issues)
+49 6401 807-789
repair@bender-service.de
Bender GmbH, Repair-Service,
Londorfer Straße 65,
35305 Grünberg
+49 6401 807-752**, -762 ** (technical issues)/
+49 6401 807-753** (commercial issues)
+49 6401 807-759
fieldservice@bender-service.de
www.bender.de
Important information
CP9xx_D00349_07_M_XXEN/01.2020