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Table Of Contents; Contents - NEC Express5800 Series Maintenance Manual

Express server
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Contents

Documents Provided with This Product ................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Notations Used in This Document ......................................................................................................................... 6
Notations used in the text.............................................................................................................................. 6
Optical disk drives ......................................................................................................................................... 6
Hard disk drives ............................................................................................................................................ 6
Removable media ......................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ........................................................................................... 7
Trademarks ........................................................................................................................................................... 8
Regulatory Notices ................................................................................................................................................ 9
Warnings and Additions to This Document .......................................................................................................... 11
Latest editions ............................................................................................................................................. 11
Chapter 1 Maintenance ............................................................................................................................................ 12
1.
Transfer, Movement, and Disposal.............................................................................................................. 13
1.1
Transfer to a Third Party .................................................................................................................. 13
1.2
Disposal of the Server and Consumables........................................................................................ 14
1.3
Regarding the Transportation of This Server ................................................................................... 14
1.4
Moving and Storing .......................................................................................................................... 14
2.
Daily Maintenance....................................................................................................................................... 16
2.1
Checking and Applying Updates ...................................................................................................... 16
2.2
Checking Alerts ................................................................................................................................ 16
2.3
Checking STATUS LED ................................................................................................................... 16
2.4
Backup............................................................................................................................................. 17
2.5
Cleaning........................................................................................................................................... 17
2.5.1
Cleaning the server............................................................................................................ 18
2.5.2
Cleaning the tape drive ...................................................................................................... 18
2.5.3
Cleaning the keyboard and mouse .................................................................................... 18
3.
User Support ............................................................................................................................................... 19
3.1
Maintenance Services...................................................................................................................... 19
3.2
Before Asking for Repair .................................................................................................................. 19
4.
Collecting Failure Information ..................................................................................................................... 20
4.1
Collecting Event Logs ...................................................................................................................... 20
4.1.1
Windows Server 2008 R2 / Windows Server 2008 ............................................................ 20
4.2
Collecting Configuration Information ................................................................................................ 20
4.3
Collecting User-Mode Process Dump .............................................................................................. 21
4.4
Collecting Memory Dump................................................................................................................. 21
5.
Troubleshooting .......................................................................................................................................... 22
5.1
Problems When Powering On Server .............................................................................................. 22
5.2
Problems When Starting EXPRESSBUILDER................................................................................. 23
5.3
Problems When Installing OS .......................................................................................................... 24
5.4
Problems When Starting OS ............................................................................................................ 27
5.5
Problems When Aborting With STOP Error ..................................................................................... 28
5.6
Problems When Using RAID System............................................................................................... 29
5.7
Problems When Using Internal Devices and Other Hardware ......................................................... 32
5.8
Problems When Using OS ............................................................................................................... 33
5.9
Problems When Starting EXPRESSBUILDER on Windows ............................................................ 34
Express5800/E120d-1 Maintenance Guide
Contents
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Express5800/e120d-1