Documents for This Product .................................................................................................................................. 2

Contents ................................................................................................................................................................ 3

Notations Used in This Document ......................................................................................................................... 6

Notations used in the text .............................................................................................................................. 6

Optical disk drive ........................................................................................................................................... 6

Hard disk drive .............................................................................................................................................. 6

Removable media ......................................................................................................................................... 6

Abbreviations of Operating Systems (Windows) ........................................................................................... 7

Trademarks ........................................................................................................................................................... 8

Warnings and Additions to This Product and Document ........................................................................................ 9

Latest editions ............................................................................................................................................... 9

Chapter 1 Maintenance ..................................................................................................................................... 10

1. Relocation and Storage .................................................................................................................................. 11

2. Daily Maintenance .......................................................................................................................................... 13

2.1 Checking and Applying Updates .......................................................................................................... 13

2.2 Checking Alerts .................................................................................................................................... 13

2.3 Status Indicator LEDs .......................................................................................................................... 14

2.4 Backup ................................................................................................................................................. 14

2.5 Cleaning ............................................................................................................................................... 14

2.5.1 Cleaning the server ................................................................................................................. 15

2.5.2 Cleaning the tape drive ........................................................................................................... 15

2.5.3 Cleaning the keyboard and mouse .......................................................................................... 15

3. User Support ................................................................................................................................................... 16

3.1 Maintenance Services .......................................................................................................................... 16

3.2 Before Asking for Repair ...................................................................................................................... 16

4. Collecting Failure Information ......................................................................................................................... 17

4.1 Collecting Event Logs .......................................................................................................................... 17

4.1.1 Windows Server 2012 R2 / Server 2012 ................................................................................. 17

4.1.2 Windows Server 2008 R2 / Windows Server 2008 .................................................................. 19

4.2 Collecting Configuration Information .................................................................................................... 20

4.2.1 Windows Server 2012 R2 / Windows Server 2012 .................................................................. 20

4.2.2 Windows Server 2008 R2/ Windows Server 2008 ................................................................... 20

4.3 Collecting User-Mode Process Dump .................................................................................................. 21

4.4 Collecting Memory Dump ..................................................................................................................... 21

5. Troubleshooting .............................................................................................................................................. 22

5.1 Problem of Powering on ....................................................................................................................... 22

5.2 Problem of Starting EXPRESSBUILDER ............................................................................................. 24

5.3 Problem of Installing Windows ............................................................................................................. 26

5.4 Problem of Starting Windows ............................................................................................................... 29

5.5 Problem of Windows STOP Error......................................................................................................... 30

5.6 Problem of RAID System ..................................................................................................................... 30

5.7 Problem of Internal Devices and Other Hardware ................................................................................ 31

5.8 Problem of OS Operation ..................................................................................................................... 33

5.9 Problem of Starting EXPRESSBUILDER on Windows ........................................................................ 35

5.10 Problem of Bundled Software ............................................................................................................ 36

5.11 Problem of Optical Disk Drive ............................................................................................................ 36

5.12 Problem of Powering Off ................................................................................................................... 37

6. Windows System Recovery ............................................................................................................................ 38

Express5800/B120f-h Maintenance Guide

Contents