Table of Contents
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Contents
Manuals................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Signs and symbols for safety ........................................................................................................................ 6
Notations used in the text .............................................................................................................................. 7
Optical disk drive ........................................................................................................................................... 7
Hard disk drive .............................................................................................................................................. 7
Abbreviations of Operating Systems (Windows) ........................................................................................... 8
Abbreviations of Operating Systems (Linux) ................................................................................................. 8
Abbreviations of Operating Systems (VMware) ............................................................................................ 8
POST ........................................................................................................................................................... 8
BMC ........................................................................................................................................................... 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 13
Latest editions ............................................................................................................................................. 13
Chapter 1 Maintenance .................................................................................................................................... 14
1.
Relocation and Storage .............................................................................................................................. 15
2.
Daily Maintenance ...................................................................................................................................... 16
2.1
Checking and Applying Updates ...................................................................................................... 16
2.2
Checking Alerts ................................................................................................................................ 16
2.3
Checking STATUS LED ................................................................................................................... 17
2.4
Backup ............................................................................................................................................. 17
2.5
Cleaning ........................................................................................................................................... 17
Cleaning the server ............................................................................................................ 18
Cleaning the tape drive ...................................................................................................... 18
Cleaning the keyboard and mouse .................................................................................... 18
3.
User Support .............................................................................................................................................. 19
3.1
Maintenance Services ..................................................................................................................... 19
3.2
Before Asking for Repair .................................................................................................................. 19
4.
Collecting Failure Information ..................................................................................................................... 20
4.1
Collecting Event Logs ...................................................................................................................... 20
Windows Server 2019 ........................................................................................................ 20
Windows Server 2016 ........................................................................................................ 22
Windows Server 2012 R2 .................................................................................................. 23
4.2
Collecting Configuration Information ................................................................................................ 25
Windows Server 2019 ........................................................................................................ 25
Windows Server 2016 ........................................................................................................ 26
Windows Server 2012 R2 .................................................................................................. 27
4.3
Collecting User-Mode Process Dump .............................................................................................. 27
4.4
Collecting Memory Dump ................................................................................................................. 28
5.
Troubleshooting .......................................................................................................................................... 29
5.1
Problem of Powering On .................................................................................................................. 29
5.2
Problem of booting EXPRESSBUILDER ......................................................................................... 32
5.3
Problem of Installing OS .................................................................................................................. 33
5.4
Problem of Starting OS .................................................................................................................... 35
5.5
Problem of RAID System ................................................................................................................. 37
5.6
Problem of Internal Devices and Other Hardware ........................................................................... 40
Express5800/R120h-1M, R120h-2M (2nd-Gen) Maintenance Guide
Contents
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