Managing The System - AT&T Lucent Technologies PARTNER Plus Installation And Use Manual

Managing the System

This guide explains everything you need to know about using your PARTNER™
Plus Communications System. If you are responsible for managing the
system—whether you are a receptionist, an office manager, or the "resident
expert" on using it—you will find instructions and advice on the following topics:
Installing System Hardware. If your company already has modular jacks
for all outside lines and extensions, you may be able to use this existing
wiring to install the system hardware and connect telephones to the system
yourself (see Chapter 2 for installation instructions). If you prefer to have an
AT&T service technician perform the installation and customize your system,
call 1 800 247-7000.
The system supports a wide variety of auxiliary equipment, including fax
machines, modems, answering machines, and credit card scanners. See
Chapter 5 for advice on setting up such industry-standard devices to work
effectively with the system.
Changing System Settings. You can change your system's settings easily
to accommodate new or expanding needs. Chapter 3 gives instructions for
making whatever system changes are needed—from adding modules to
changing the features on a single extension. It gives details on the features
that can help you manage your system ("System Programming Options"),
explains how to reprogram your system ("System Programming
Procedures"), and explains how to change the way a telephone is
programmed—either remotely from extension 10 (Centralized Telephone
Programming) or directly at the telephone itself (Extension Programming).
Training Co-Workers. Chapter 4 explains how to handle calls and use
system features effectively. To help with this task, give each telephone user a
Quick Reference card and filled-in copies of the "Speed Dial" and "Extension
Programming Information" forms in Appendix B.
Solving Problems. Appendix C provides information on solving problems
and ordering additional accessories and equipment. If your system or
telephones malfunction, you may be able to solve the problem by following
the steps provided in the "In Case of Difficulty'" section of the appendix. If
you still need help, call the 24-hour AT&T Helpline at 1 800 628-2888.
Daily Operation. Depending on how your system is set up, you may need to
oversee some of the system's daily operations. For example, if your system
is programmed to use the Night Service feature, you will need to turn on
Night Service at the end of each day before leaving the office. (See "Using
Night Service" in Chapter 4.)
Overview 1-1