AT&T Spirit Communications System User Training Workbook
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AT&T Spirit Communications System User Training Workbook

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S P I R I T™
C o m m u n i c a t i o n s S y s t e m
U s e r T r a i n i n g W o r k b o o k
AT&T

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Summary of Contents for AT&T Spirit Communications System

  • Page 1 S P I R I T™ C o m m u n i c a t i o n s S y s t e m U s e r T r a i n i n g W o r k b o o k AT&T...

  • Page 2: Table Of Contents

    CONTENTS TABLE OF CONTENTS WELCOME Using Other Training Materials TELEPHONE OVERVIEW Recognizing a Call by Ringing Patterns Flashing Light Patterns Adjusting the Ringer, Receiver, & Speakerphone Volume STANDARD FEATURES INTRODUCTION Placing an Outside Call Using the Receiver Placing an Outside Call Using the Speakerphone Placing an Internal Call Answering an Outside Call Answering an Internal Call...

  • Page 3: Welcome

    Getting Started WELCOME Using This Self-Guided Workbook Welcome to the SPIRIT Communications System! You are about to become acquainted with an easy-to-use communications system. In about one hour you will know how to use the many features of AT&T’s SPIRIT Communications System.

  • Page 4: Using Other Training Materials

    Getting Started Using Other Training Materials In addition to this Self-Guided Workbook, you have access to other materials to help you use your telephone system. They are: The User Manual – A twenty-page booklet that summarizes how to use all of the features of the system.

  • Page 5: Telephone Overview

    TELEPHONE OVERVIEW SPIRIT System Telephones Your SPIRIT system telephone looks like one of the drawings below: Identify which one you have. 24-Button Telephone 6-Button Telephone...

  • Page 6: Recognizing A Call By Ringing Patterns

    Recognizing Calls Recognizing A Call By Ringing Patterns You will be able to tell what type of call is coming in by listening to the ring. It will sound differently for different calls. When a call comes in from the OUTSIDE, you will hear TWO SHORT RINGS repeated until you answer.

  • Page 7: Flashing Light Patterns

    Light Patterns Flashing Light Patterns The flashing light patterns will vary as follows: If you are using a particular line, the corresponding light will repeat a VERY LONG ON and VERY SHORT OFF pattern. If someone else is using a line, the corresponding light you see on your phone will be steadily ON.

  • Page 8: Adjusting The Ringer, Receiver, & Speakerphone Volume

    Volume Control Adjusting The Ringer, Receiver, And Speakerphone Volume Maybe you don’t want to turn your ringer off, but you would like to make it quieter. When lifting the handset, you might like to increase the volume of the voice on the other end.

  • Page 9: Standard Features Introduction

    STANDARD FEATURES Standard Feature Introduction As we said earlier, the telephone sitting in front of you probably has all the features you will ever need built right into it. The standard telephone features in the SPIRIT system include: Placing a call to an outside party. Placing an intercom call to someone in your organization.

  • Page 10: Placing An Outside Call Using The Receiver

    Outside Call Placing An Outside Call Using The Receiver Your system may be set up so all you have to do to get an outside line is: OUTCOME ACTION You’ll hear a dial tone; an indicator Pick up the receiver. light will go on next to the line you have accessed.
  • Page 11 Outside Call ACTION OUTCOME 1. Press the SPEAKER button. You will hear a dial tone, an indicator light will go on next to the speaker button and next to the line you have accessed. 2. Dial the outside number you want. You will be connected with the outside party.

  • Page 12: Placing An Internal Call

    Internal Call Placing An Internal Call Calling someone on the intercom is a simple matter of pressing the intercom button before contacting the other party. Find out what your extension number is and those of your co-workers. The procedure on a 6-button phone is slightly different than on a 24-button phone.

  • Page 13: Answering An Outside Call

    Answering Calls Answering An Outside Call You can recognize an outside call by TWO SHORT RINGS at your phone. You merely: OUTCOME ACTION You will be connected with the person 1. Lift the receiver who is calling you. As you are talking, notice the indicator light flashing a VERY LONG ON, SHORT OFF PATTERN.

  • Page 14: Hands Free Answering On Intercom

    Answering Calls Hands Free Answering On Intercom There may be an occasion where you will want to respond to an Intercom call without necessarily being near your phone. You might be sitting at a conference table in your office and waiting for another person in your organization to phone in the name of a client.

  • Page 15: Muting Office Sounds

    Mute/Re-Call Muting Office Sounds To A Caller If you are talking to an outside party and want others in your office to take part in the call, you can use the speakerphone. Those in the room and the outside party can speak to and hear each other.

  • Page 16: Reserving A Line

    Reserving Line Reserving A Line Many organizations now have special long-distance lines; for example, a WATS line that allows you to make long-distance calls at a reduced rate. Let’s say you want to make a lengthy long-distance call and plan to use the WATS line but someone else is using it. Rather than constantly checking your phone to see if the indicator light is off (signifying the line is not in use), you would like to be notified when it’s available.

  • Page 17: Picking Up Another's Call

    Picking Up Call Picking Up Another’s Call Suppose your co-worker in the office next to you has stepped out for coffee. You hear his phone ring with the two short rings of an outside call. You want to answer it for him. Rather than running to his desk and risk missing the call, you answer it from your own desk.

  • Page 18: Placing A Call On Hold

    Hold Placing A Call On Hold You will need to place calls on hold for a variety of reasons - to check your calender, to ask a colleague’s opinion, to get a file from your cabinet. It’s simple, and the same for both intercom and outside calls. ACTION OUTCOME 1.

  • Page 19: Transferring A Call

    Transferring Calls Transferring A Call Sometimes calls come in to your phone that should have gone to someone else’s. Or you may finish talking with someone and want to reroute the call to another internal person. Transferring with the SPIRIT system is easy. OUTCOME ACTION On a 6-Button Phone:...

  • Page 20: Getting Back A Transferred Call

    Transferred Calls Getting Back A Transferred Call When calling someone it’s aggravating to be transferred and then only hear endless ringing – the person isn’t there. Usually you have to hang up and call back to leave a message with someone. With the SPIRIT system, callers are automatically “sent back” to the original person whom they were talking.

  • Page 21: Conducting A Conference Call

    Conference Conducting A Conference Call There probably isn’t any telephone feature more intimidating than setting up a conference call. People fear not getting all the parties connected, or worse yet, cutting someone off once s/he’s in on the call. Fortunately, with the SPIRIT system, setting up conference calls is a very simple process.
  • Page 22 Conference ACTION OUTCOME On a 24-Button Phone: 1. Press the HOLD/PAUSE button. The outside party will be placed on hold; the caller cannot hear you or be heard. 2. Press the INTERCOM button. 3. Press the auto-dial button of the inside party you want to connect.

  • Page 23: Adding An Outside Line To A Call

    Conference Adding An Outside Line To A Call The procedure for bringing on more than one outside caller is the same for 6- and 24-button phones. Again, let’s start with the assumption that you are already on the phone with one outside party. OUTCOME ACTION The outside party will be placed on...
  • Page 24 Conference Additional Conference Call Functions You can place an entire conference call on hold by pressing the HOLD/PAUSE button. You can go back to it by pressing any line button if it involves outside callers or INTERCOM if there’s an inside person involved in the call. You, as originator of a conference call, can drop a line by first pressing the RECALL/ DROP button and then the line button (or INTERCOM) you want to drop.

  • Page 25: Making An Announcement To All System Users

    Station Paging Making An Announcement To All System Users You desperately need to talk to Amelia, one of your co-workers. You’ve tried dialing her intercom extension but there’s no answer. She must be somewhere in the building. You can try paging her. To make a station page: OUTCOME ACTION...

  • Page 26: Leaving Messages For Another

    Leaving Messages Leaving Messages For Another When you leave your hotel room and the front desk takes a call for you, the operator notifies you by turning on a “message light” in your room. The SPIRIT system has the capability to leave messages, too – much as in a hotel. You merely have to arrange it with another person (the receptionist, a co-worker).

  • Page 27: Responding To The Message Indicator

    Message Indicator Responding To The Message Indicator Let’s assume this time that your Message Indicator is on. You call your colleague Mark for the update. After he relays the message, you hang up. You message light is still on. To turn it off: ACTION OUTCOME Press the INTERCOM button.

  • Page 28: Do Not Disturb

    Do Not Disturb Do Not Disturb The Do Not Disturb feature is handy for those times when you do not want to be disturbed for any reason. A deadline is only an hour away, a very important client is meeting with you in your office, or you want to finally get through that stack of mail without getting sidetracked.

  • Page 29: Additional Standard Spirit System Features

    Additional Features Additional Standard SPIRIT System Features There are a few other things about the SPIRIT system that you should know. Some are relevant to particular services that a telephone company provides. We suggest you review them in case you have one of these services. Changing To Touch Tone To send access codes for special services, sometimes you need a “tone”...

  • Page 30: Programmable Features Introduction

    PROGRAMMABLE FEATURES Programmable Feature Introduction In addition to the SPIRIT system features built into the system, there are some that you can progam yourself. First, you can store numbers into the memory of your phone. “Personal SpeedCall” numbers would include those people you call frequently and maybe those whose numbers you would rather not look up in a directory.

  • Page 31: The Speedcall Feature

    SpeedCall The SpeedCall Feature The SPIRIT Communications System can store seventy numbers in its memory. These are “system SpeedCall” numbers. Fifty of them (codes 30-79) are available for use by people throughout the system even those whose phones are outward or toll restricted. Twenty (codes 80-99) can be dialed only by those with unrestricted telephones.

  • Page 32: Storing Personal Speedcall Numbers

    SpeedCall Storing Personal SpeedCall Numbers When you are ready to store your personal numbers, first make up a list of the people/organizations you want and their actual numbers. Then you will be able to store them all at once. ACTION OUTCOME For a 6-Button Phone: 1.
  • Page 33 SpeedCall ACTION OUTCOME For a 24-Button Phone: Press the INTERCOM button. You will hear a dial tone and the Lift the receiver or press the intercom light will go on. SPEAKER button. Dial “ ” and “0.” Dial the number you want to store. (If you make an error while entering the number, just press the INTERCOM button with the light on...

  • Page 34: Using Speedcall

    SpeedCall Using SpeedCall Now that you have stored a few numbers, let’s try calling them. For a 6-Button Phone: OUTCOME ACTION The speakerphone automatically 1. Press the MEMORY button. comes on. If you want to use the receiver, lift it. You will be connected with that party 2.

  • Page 35: Programmable Features Only For 24-Button Phones

    Programmable Features Programmable Features ONLY For 24-Button Phones The 24-button phone is generally used by someone who is responsible for answering and transferring many calls (usually a boss, secretary, or front desk receptionist). If you have the 24-button SPIRIT system set, you may notice that two of your line buttons have not yet been discussed.
  • Page 36 Programmable Features To program one-touch paging feature on a 24-button set: ACTION OUTCOME 1. Press the INTERCOM button. 2. Lift the receiver or press the You will hear a dial tone and the SPEAKER button. intercom light will go on. 3.
  • Page 37 Programmable Features To erase the 24-button programmable features: OUTCOME ACTION Press the INTERCOM button. You will hear a dial tone and the Lift the receiver or press the intercom light will go on. SPEAKER button. You will get a confirmation tone. Dial “...

  • Page 38: Customized Features

    CUSTOMIZED FEATURES Customized Features Besides the SPIRIT system features already described, there are a few more available. These customized features may or may not be useful in your organization. The System Administrator will probably decide which programmable features are applicable. The System Administrator programs these features using the Controller and set #10.
  • Page 39 Customized Features Line Ringing Options are available to allow people a choice in how they are notified of an incoming call. The system is installed with Normal Ringing. Also available is Abbreviated Ringing (rings for twelve seconds only), Delayed Ringing (line doesn’t start ringing until twelve seconds after call comes in), and No Ringing.
  • Page 42 999-350-590 © Copyright 1987 AT&T Issue 1, February 1987 All Rights Reserved, Printed in USA...

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