AT&T Lucent Technologies PARTNER Plus Installation And Use Manual page 99

Possible Cause
Problem
Recall Timer
6. Using the
Duration set too
Recall
short.
Feature
Has No
Effect
Recall Timer
7. Using
Recall Duration set too
long.
Feature
Discon-
nects call
This applies
when the
system is
installed behind
PBX or Centrex,
or when "Call
Waiting" is
provided by
your local
phone
company.
Hold Disconnect
8. Calls on
Hold Are Time is programmed
incorrectly—too
Discon-
short.
nected
9. Call on 1. Hold Disconnect
Time is programmed
Hold
incorrectly—too
Hangs
Iong.
up, but
Line Does
Not
Discon-
nect
2. Local phone
company does not
send hold release
signal.
10. Phone 1. Switchhook (on a
standard phone) is
Rings.
Back accidentally pressed
and released, so a call
After Call
with No on hold rings back.
One at
2. Automatic Line
Other
Selection is pro-
End
grammed incor-
rectly.
Do This
Increase the Recall
Timer Duration (#107) by
100 milliseconds. See
"System Programming"
in Chapter 3.
Decrease the Recall
Timer Duration (#107.) by
100 milliseconds. See
Chapter 3.
Change the Hold
Disconnect Time (#203)
from "short" to "long."
See Chapter 3.
Change the Hold
Disconnect Time from
"long" to "short" See
Chapter 3.
Call your phone com-
pany to find out whether
they send a hold release
signal.
Always replace handset
carefully.
If one of the phones
involved is a standard
single-line rotary or touch-
tone telephone, program
its Automatic Line
Selection to "Intercom first."
If...
The Recall feature works,
The Recall feature still doesn't
work,
The Recall feature works
properly,
The Recall feature still
disconnects calls,
Calls on hold are no longer
disconnected,
Calls on hold still get discon-
netted, or the Hold Discon-
nect Time was already set to
"long,"
Abandoned calls on hold are
disconnected,
Abandoned calls on hold still
do not get disconnected, or
the Hold Disconnect Time
was already "short"
If they do not, or if they do but
the problem still occurs,
Problem was not solved,
The problem is not solved,
Maintenance and Customer Support C-5
Then...
The problem is
solved.
Continue increasing
the Recall Timer
Duration by incre-
ments of 100 millisec-
onds until the problem
is solved.
The problem is
solved.
Continue decreasing
the Recall Timer
Duration by incre-
ments of 100 millisec-
onds until the problem
is solved.
The problem is
solved.
CaIl 1 800 628-2888.
The problem is
solved.
Go to PossibIe Cause 2
Call 1 800 628-2888.
Go to Possible Cause 2
Call 1 800 628-2888.