Ricoh Pro C550EX Operating Instructions And Troubleshooting page 22

1. When the Machine Does Not Operate As Wanted
Problem
"Authentication has failed."
appears.
1
"Authentication has failed."
appears.
"You do not have the
privileges to use this function."
continues to be displayed
even though you have
entered a valid user name.
An error message remains,
even if misfed paper is
removed.
Original images are printed
on the reverse side of the
paper.
Misfeeds occur frequently.
Misfeeds occur frequently.
20
Cause
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
The logged in user name does
not have permission for the
selected function.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
You may have loaded the
paper incorrectly.
The tray's side or end fences
may not be set properly.
Paper of undetectable size
has been loaded.
Solution
Inquire the user administrator for the
correct login user name and login
password.
Contact the administrator.
Contact the administrator about the
permission for the required function.
Remove misfed paper, and then open
and close the cover. See p.71
"Removing Jammed Paper".
Load paper correctly. Place paper in the
paper tray with the print side down. Load
paper into the LCT, Wide LCT, or bypass
tray with the print side up.
• Remove the misfed paper. See
p.71 "Removing Jammed
Paper".
• Check the side or end fences are
set properly. Also, check the side
fences are locked. See p.53
"Changing the Paper Size".
• Remove the misfed paper. See
p.71 "Removing Jammed
Paper".
• If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. See p.53
"Changing the Paper Size".