Locating The Serial Number On A Mx10003 Router Or Component - Juniper MX10003 Hardware Manual

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.

Locating the Serial Number on a MX10003 Router or Component

IN THIS SECTION
Listing the Chassis and Component Details Using the CLI | 166
Locating the Chassis Serial Number ID Label on a MX10003 | 166
Locating the Serial Number ID Labels on MX10003 Power Supplies | 167
Locating the Serial Number ID Label on MX10003 Fan Module | 168
Locating the Serial Number ID Labels on MX10003 Line Cards | 168
Locating the Serial Number ID Labels on MX10003 Routing and Control Board (RCB) | 169
Locating the Serial Number ID Label on a MX10003 SATA SSD | 170
If you are returning a router or component to Juniper Networks for repair or replacement, you must locate
the serial number of the router or component. You must provide the serial number to the Juniper Networks
Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization
(RMA). See "Contact Customer Support to Obtain Return Material Authorization" on page
If the router is operational and you can access the command-line interface (CLI), you can list serial numbers
for the router and for some components with a CLI command. If you do not have access to the CLI or if
the serial number for the component does not appear in the command output, you can locate the serial
number ID label on the router or component.
NOTE: If you want to find the serial number ID label on a component, you need to remove the
component from the router chassis, for which you must have the required parts and tools available.
165
164.