Messages - Thermo Scientific Vanquish VC-D40 Operating Manual

8 • Troubleshooting
8.2

Messages

Message and Code
Unexpected module behavior. Code xx
Module malfunction detected. Code xx
Code 33 Leak detected – eliminate within
approx. xx seconds.
Code 34 Leak detected.
Code 36 Download failed.
Code 37 Download firmware mismatch.
Code 52 Module software incomplete.
Download firmware (again).
Code 89 Liquid leak sensor missing.
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The table lists the most frequently observed messages for the device
and provides troubleshooting assistance.
Each message consists of a code number and a text. The code number is
the unique identifier for the problem while the wording may change.
Note the following:
• To facilitate finding a message, the table lists the messages sorted by
code.
• If you cannot find the code you are looking for, check the message
text. The two messages "Unexpected module behavior" and
"Module malfunction detected" can be assigned to different codes.
See the beginning of the table for more information.
TIP If you are unable to resolve the problem following the instructions in
this manual, or if you encounter a message not listed in the table, write
down the code and wording of the message and contact us. For details,
see the Contacting Us section at the beginning of this manual.
Description and Remedial Action
xx = Two-digit to four-digit code number.
When the message appears, write down the message code and
turn off the module. Wait for 5 seconds and turn on the module
again.
xx = Two-digit to four-digit code number.
When the message appears, write down the message code. Turn
off the module and contact Technical Support.
xx = the number of seconds within the leak must be resolved
Find and eliminate the source for the leakage (see
Liquid Leaks
Find and eliminate the source for the leakage (see
Liquid Leaks
The firmware download has not been successful. Verify that the
correct firmware file was selected. Repeat the download.
The firmware download has not been successful. Verify that the
correct firmware file was selected. Repeat the download.
The firmware is incomplete, for example, because the
communication between the Chromeleon software and the device
was interrupted during the firmware download. Repeat the
download.
Contact Thermo Fisher Scientific Technical Support for assistance.
Note that the device can be operated nevertheless, even if the
leak sensor is defective or not present, if leak detection is
disabled.
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Variable Wavelength Detectors (VC-D40, VF-D40)
Resolving
Resolving
Operating Manual