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Error Messages
Thermo Scientific
Table 7. Troubleshooting detector-related problems (Sheet 5 of 5)
Symptom
9. LED2 - Comm
10. LED3 - Run
11. LED4 - Temp
Error messages appear in pop-ups or in the RI Status page. These possible error messages
include, but are not limited to, those listed in
your Thermo Fisher Scientific service representative for assistance.
Cause
a. Green - communications
normal.
b. Amber - no
communications with PC
system.
a. Flashing Green - run in
progress.
b. Solid Green - ready.
c. Blinking Amber - an error
has occurred while
performing a run.
a. Green - temperature is
stable.
b. Amber - temperature is not
stable.
Table 8
Remedy
a. No action is required.
b. Check the Ethernet
connections, and restart the
software. Check the
module configuration in
the software.
a. No action is required.
b. No action is required.
c. Refer to the software to
determine the nature of the
error, or begin the run
again.
a. No action is required.
b. Wait for the temperature to
stabilize. If the detector
does not stabilize in
30 minutes, call your
Thermo Fisher Scientific
service representative for
assistance.
and
Table
9. If the symptom persist, call
Surveyor RI Plus Detector Hardware Manual
5
Troubleshooting
Error Messages
41
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