What To Do If - Toyota Highlander Hybrid 2020 Owner's Manual

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What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
 If you lose your mechanical
keys, new genuine mechani-
cal keys can be made by your
Toyota dealer. (P.488)
 If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. (P.488)
The doors cannot be
locked or unlocked
 Is the electronic key battery
weak or depleted? (P.438)
 Is the power switch in ON?
When locking the doors, turn the
power switch off. (P.215)
 Is the electronic key left inside
the vehicle?
When locking the doors, make sure
that you have the electronic key on
your person.
 The function may not operate
HIGHLANDER HV_U
properly due to the condition
of the radio wave. (P.147)
The rear door cannot be
opened
 Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door from
outside and then unlock the
child-protector lock. (P.134)
If you think something is
wrong
The hybrid system does
not start
 Did you press the power
switch while firmly depress-
ing the brake pedal?
(P.213)
 Is the shift lever in P?
(P.213)
 Is the electronic key any-
where detectable inside the
vehicle? (P.146)
 Is the steering wheel
unlocked? (P.214)
 Is the electronic key battery
weak or depleted?
In this case, the hybrid system can
be started in a temporary way.
(P.490)
 Is the 12-volt battery dis-
charged? (P.491)