Toyota Highlander 2008 Emergency Response Manual
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Toyota Highlander 2008 Emergency Response Manual

Hybrid 2008 model 2nd generation revised (includes 2011 model updates)
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Hybrid
nd
2008 Model 2
Generation
Revised (Includes 2011 Model Updates)
© 2010 Toyota Motor Corporation
All rights reserved. This document may not be
altered without the written permission of Toyota Motor Corporation.
08 Highlander ERG REV B (12/26/12)

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  • Page 1 Hybrid 2008 Model 2 Generation Revised (Includes 2011 Model Updates) © 2010 Toyota Motor Corporation All rights reserved. This document may not be altered without the written permission of Toyota Motor Corporation. 08 Highlander ERG REV B (12/26/12)
  • Page 2 Nominal 12 Volts DC This guide is intended to assist emergency responders in the safe Generation Highlander Hybrid Features: handling of a Toyota Highlander hybrid vehicle during an incident.  Complete model change with a new exterior and interior design.

  • Page 3: Table Of Contents

    Table of Contents Page About the Highlander Hybrid Highlander Hybrid Identification Hybrid Synergy Drive Component Locations & Descriptions Smart Key System (Optional Equipment) Hybrid Synergy Drive Operation Hybrid Vehicle (HV) Battery Pack Low Voltage Battery High Voltage Safety SRS Airbags & Seat Belt Pretensioners Emergency Response Extrication Fire...

  • Page 4: About The Highlander Hybrid

    About the Highlander Hybrid The Highlander hybrid continues into its 2 generation as a gasoline- electric hybrid vehicle. Hybrid Synergy Drive means that the vehicle contains a gasoline engine and electric motors for power. The two hybrid power sources are stored on board the vehicle: 1.

  • Page 5: Highlander Hybrid Identification

    Highlander Hybrid Identification In appearance, the 2011 model year Highlander hybrid is nearly identical to the conventional, non-hybrid Toyota Highlander. The Highlander hybrid is a 5-door SUV. Exterior, interior, and engine compartment illustrations are provided to assist in identification. The alphanumeric 17 character Vehicle Identification Number (VIN) is provided in the front windshield cowl and driver door pillar.
  • Page 6 Highlander Hybrid Identification (Continued) Exterior  logo on the back door.  Highlander logo on the back door panel garnish.  logo on each front fender.  Gasoline fuel filler door located on the driver side rear quarter panel.  A radiator grill that is unique to the hybrid model.
  • Page 7 Highlander Hybrid Identification (Continued) Interior   Highlander Hybrid front door sill/scuff plate. (Standard on 2008 - 2010 Models and optional on 2011 Model)  The instrument cluster (speedometer, fuel gauge, warning lights) located in the dash behind the steering wheel, is different than the one on the conventional, non-hybrid Highlander.
  • Page 8 Highlander Hybrid Identification (Continued) Engine Compartment  3.3-liter aluminum alloy gasoline engine. (2008 - 2010 Models)  3.5-liter aluminum alloy gasoline engine. (2011 Model)  High voltage inverter/converter assembly with logo on the cover. (2008 - 2010 Models) 3.5-liter aluminum alloy gasoline engine with logo on the cover. (2011 Model) ...

  • Page 9: Hybrid Synergy Drive Component Locations & Descriptions

    Hybrid Synergy Drive Component Locations & Descriptions Component Location Description 12 Volt  Engine Compartment A lead-acid battery that supplies power to Auxiliary (2008 - 2010 Models) the low voltage devices. Battery Cargo Area (2011 Model)  Hybrid  Cabin Area, Mounted 288 Volt Nickel Metal Hydride (NiMH) ...
  • Page 10 Hybrid Synergy Drive Component Locations & Descriptions (Continued) 2008 - 2010 Models Component Location Description  Engine 3-phase high voltage AC electrically driven  Compressor Compartment motor compressor.  (with    Inverter)    Fuel Tank Undercarriage The fuel tank provides gasoline via a fuel and Fuel Line and Center...
  • Page 11 Hybrid Synergy Drive Component Locations & Descriptions (Continued) Key Specifications: Gasoline Engine: 208 hp (156 kW), 3.3-liter Aluminum Alloy Engine (2008 - 2010 Models) 231 hp (172 kW), 3.5-liter Aluminum Alloy Engine (2011 Model) Electric Motors Front: 165 hp (123 kW), Permanent Magnet Motor Rear: 67 hp (50 kW), Permanent Magnet Motor Transmission: Automatic Only (electrically controlled continuously...

  • Page 12: Smart Key System (Optional Equipment)

    Smart Key System (Optional Equipment) The Highlander hybrid smart key system, which is standard on 2008 - 2010 models and optional on the 2011 model, consists of a smart key transceiver that communicates bi-directionally, enabling the vehicle to recognize the smart key in proximity to the vehicle. Once recognized, the smart key will allow the user to lock and unlock the doors without pushing smart key buttons, and start the vehicle without inserting it into an ignition switch.
  • Page 13 Smart Key System (Optional Equipment - Continued) Back Door (Lock/Unlock) Using the following methods will lock/unlock back door.  Wireless Pushing on the wireless smart key locks all doors, including the back Smart Key door.  Pushing the back door lock button (see illustration) will lock all doors, including the back door.
  • Page 14 Smart Key System (Optional Equipment - Continued) Optional Glass Hatch (Unlock/Open) The optional glass hatch can be unlocked/opened two ways: When the vehicle is unlocked, pushing the glass hatch opener button (see illustration) on the back door will open the glass hatch. When the vehicle is locked, with the smart key in proximity to the back door, pushing the glass hatch opener button once will unlock and open the glass hatch.
  • Page 15 If the internal smart key battery is dead, use the following method to start the vehicle. Touch the Toyota emblem side of the smart key to the power button. Within the 5 seconds after the buzzer sounds, push the power button with the brake pedal depressed (the READY light will illuminate).

  • Page 16: Hybrid Synergy Drive Operation

    Hybrid Synergy Drive Operation Once the READY indicator is illuminated in the instrument cluster, the vehicle may be driven. However, the gasoline engine does not idle like a typical automobile and will start and stop automatically. It is important to recognize and understand the READY indicator provided in the instrument cluster.

  • Page 17: Hybrid Vehicle (Hv) Battery Pack

    The  metal case is isolated from high voltage and concealed by carpet in the The HV battery pack is recyclable. Contact the nearest Toyota dealer or: cabin area. United States: (800) 331-4331 ...

  • Page 18: Low Voltage Battery

    Low Voltage Battery Auxiliary Battery  The Highlander hybrid contains a lead-acid 12 Volt auxiliary battery. The 12 Volt auxiliary battery powers the vehicle’s electrical system similar to a conventional vehicle. As with conventional vehicles, the negative terminal of the auxiliary battery is grounded to the metal chassis of the vehicle. ...

  • Page 19: High Voltage Safety

    High Voltage Safety The HV battery pack powers the high voltage electrical system with DC 2008 – 2010 Models 2011 Model electricity. Positive and negative orange colored high voltage power cables are routed from the battery pack, under the vehicle floor pan, to the inverter/converter.

  • Page 20: Srs Airbags & Seat Belt Pretensioners

    SRS Airbags & Seat Belt Pretensioners Standard Equipment  Electronic frontal impact sensors (2) are mounted in the engine compartment  as illustrated.  Front seat belt pretensioners are mounted near the base of the B-pillars .   A frontal dual stage driver airbag  is mounted in the steering wheel hub. ...
  • Page 21 SRS Airbags & Seat Belt Pretensioners (Continued) Standard Equipment (Continued) NOTE: The front seatback mounted side airbags and the side curtain airbags may deploy independently of each other. The knee airbag (driver side only) deploys simultaneously with the frontal airbags and seat belt pretensioners. The Highlander hybrid is equipped with a standard front passenger occupant classification system that may prohibit the deployment of the front passenger frontal airbag, seatback mounted side airbag, and seat belt...

  • Page 22: Emergency Response

    Emergency Response On arrival, emergency responders should follow their standard operating procedures for vehicle incidents. Emergencies involving the Highlander hybrid may be handled like other automobiles except as noted in these guidelines for Extrication, Fire, Overhaul, Recovery, Spills, First Aid, and Submersion. WARNING: ...
  • Page 23 Emergency Response (Continued) Extrication (Continued) Procedure #1 Smart Key System: (Standard on 2008 - 2010 Models & Optional on 2011 Model) Confirm the status of the READY indicator in the instrument cluster. If the READY indicator is illuminated, the vehicle is on and operational.
  • Page 24 Emergency Response (Continued) Extrication (Continued) Mechanical Ignition Key System: (Standard on 2011 Model) Confirm the status of the READY indicator in the instrument cluster. If the READY indicator is illuminated, the vehicle is on and Back Door operational. Shut off the vehicle by turning the ignition key off, Opener Switch removing the ignition key and placing it on the dash.
  • Page 25 Emergency Response (Continued) Fuse Box Extrication (Continued) 12 Volt Auxiliary Procedure #2 Battery (Alternate if power button or ignition key is inaccessible) Remove the fuse box cover. Remove the appropriate fuse in the engine compartment fuse box as illustrated.  30A green IGCT fuse (2008 - 2010 Models) ...
  • Page 26 Emergency Response (Continued) Extrication (Continued)  Stabilize Vehicle Crib at (4) points directly under the front and rear pillars. Do not place cribbing under the high voltage power cables, exhaust system, or fuel system. NOTE: The Highlander hybrid is equipped with a tire pressure warning system that by design prevents pulling the metal valve stem with integral transmitter from the wheel.
  • Page 27 Emergency Response (Continued) Extrication (Continued) Roof Removal SRS CURTAIN SRS CURTAIN AIRBAG The Highlander hybrid is equipped with side curtain airbags. AIRBAG When undeployed, total roof removal is not recommended. Patient access through the roof can be performed by cutting the roof center section inboard of the roof rails as illustrated.
  • Page 28 Emergency Response (Continued) Extrication (Continued) Rescue Lift Air Bags Responders should not place cribbing or rescue lift air bags under the high voltage power cables, exhaust system, or fuel system. Repositioning Steering Wheel and Front Seats Telescopic steering wheel and seat controls are shown in the illustrations.
  • Page 29 Emergency Response (Continued) Extrication (Continued) Headrest Active Headrest Removal Upper Unit The Highlander hybrid is equipped with active headrests, located in both front seatbacks. The active headrests are mechanical non-pyrotechnic head supports that are designed to reduce neck Cable injuries in the event of a rear collision. Lower Unit Active headrest removal procedure: ...

  • Page 30: Fire

    Emergency Response (Continued) Fire Offensive Fire Attack Approach and extinguish a fire using proper vehicle fire fighting practices as Normally, flooding an NiMH HV battery pack with copious amounts recommended by NFPA, IFSTA, or the National Fire Academy (USA). of water at a safe distance will effectively control the HV battery pack fire by cooling the adjacent NiMH battery modules to a point below ...

  • Page 31: Overhaul

    For information regarding 4. If the smart key is easily accessible, keep it at least 16 feet (5 recycling of the HV battery pack, contact the nearest Toyota dealer, or: meters) away from the vehicle.

  • Page 32: Spills

    The Highlander hybrid contains the same common automotive fluids used in Emergency responders may not be familiar with a NiMH electrolyte exposure other non-hybrid Toyota vehicles, with the exception of the NiMH electrolyte when rendering aid to a patient. Exposure to the electrolyte is unlikely except used in the HV battery pack.

  • Page 33: Submersion

    Emergency Response (Continued) First Aid (Continued) If vomiting occurs spontaneously, keep the patient’s head lowered and forward to reduce the risk of asphyxiation. Transport patients to the nearest emergency medical care facility. Submersion A submerged hybrid vehicle does not have high voltage potential on the metal vehicle body, and is safe to touch.

  • Page 34: Roadside Assistance

    Toyota vehicles except as noted in the following pages. Shift Lever Similar to many Toyota vehicles, the Highlander hybrid uses a gated shift lever as shown in the illustration. However, the Highlander hybrid shift lever includes a brake (B) position, allowing enhanced engine braking when driving down a steep grade.
  • Page 35 Roadside Assistance (Continued) Electric Back Door Opener The Highlander hybrid is equipped with an electric back door opener. In the event of 12 Volt power loss, the back door cannot be opened from the outside of the vehicle. Back Door Opener The electric back door can be opened manually using the release as shown in Switch the illustration.
  • Page 36 Roadside Assistance (Continued) Spare Tire The jack and tools are provided under the carpeted cargo cover and the spare tire is located under the vehicle as illustrated. The spare tire can be lowered using the 5-sided adapter socket on the tire carrier bolt. Adaptor Socket Tire Carrier Bolt Jack and Tools in the Cargo Area and Spare Tire under the Vehicle...
  • Page 37 If the smart key internal battery is dead, touch the Toyota emblem side of the smart key to the power button during the start sequence. See the instructions and illustrations on page 12 for more details.

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