Troubleshooting; Check List - Fujitsu ETERNUS AF250 S2 Basic Operation Manual

7.

Troubleshooting

This chapter explains how to troubleshoot when errors occur.
If something unusual occurs during operation, refer to
and contact your maintenance engineer according to
When the ETERNUS AF is turned off
•
When the ETERNUS AF refuses to turn on
•
• When the READY LED is not on
When the FAULT LED is on
•
When the FAULT LED blinks
•
When the DRIVE FAULT LED is on
•
When the ETERNUS AF cannot be connected via a network service
•
When I/O access is slow
•
When the server does not recognize the volumes
•
When a server HBA fails and needs to be replaced
•

Check List

■
When the ETERNUS AF Is Turned Off
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS AF alone and
contact your maintenance engineer.
• Is the ETERNUS AF's power cord disconnected?
• Is PSU switch of the power supply unit turned to OFF (¡)?
Has the server been turned off?
•
If the ETERNUS AF power is in conjunction with the power synchronized unit, the power of the ETERNUS AF will
turn off when the server is turned off.
Is the main line switch of the power distribution unit turned OFF (¡)?
•
Is there a power failure?
•
Has there been a recent main power failure?
•
If the Power Resume function is enabled, the ETERNUS AF turns on automatically after the power is restored.
■
When the ETERNUS AF Refuses to Turn On
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS AF alone and
contact your maintenance engineer.
Is the ETERNUS AF's power cord disconnected?
•
• Is PSU switch of the power supply unit turned to OFF (¡)?
Is the main line switch of the power distribution unit turned OFF (¡)?
•
Is there a power failure?
•
• Is the mini SAS HD cable between enclosures disconnected?
FUJITSU Storage ETERNUS AF250 S2, ETERNUS AF250 All-Flash Arrays Operation Guide (Basic)
Copyright 2019 FUJITSU LIMITED
"Check List" (page 75)
"Required Information for Inquiries" (page
75
to check the ETERNUS AF status,
83).
P3AG-1842-06ENZ0