Troubleshooting - Fujitsu PRIMERGY LTO3 User Manual

7

Troubleshooting

This chapter explains the troubleshooting methods when this product is not
running properly during use.
If the problem is not resolved after performing the following troubleshooting, contact an office listed
in "Appendix B Contact Information" ( pg.88).
For details about LED status, refer "6 LEDs" ( pg.79)
Problem
This product does not
operate. (It does not load
after a cartridge is
inserted, Ready LED
does not turn on when a
cartridge is inserted, etc.)
This product is not
recognized on the OS or
the backup software.
The cartridge is ejected
right after insertion.
82
Check that the power cable and SCSI cable are connected correctly.
• Check that the power cable and SCSI cable are connected correctly,
and the SCSI terminator is connected to the SCSI cable correctly.
Also, check that the SCSI-ID of this product is set correctly.
• Check that the SCSI card, SCSI cable, and SCSI terminator are com-
patible with this product and SCSI bus type.
• Check that this product is recognized on the SCSI BIOS and the
operating system (check on the Windows Device Manager. This
product will be recognized as "HP Ultrium 3-SCSI").
• Check that the backup software supports the SCSI card and this
product. Also, if a device driver is required, check that the correct
device driver is installed.
• Check that the cartridge can be used.
"3.1 Data Cartridges that can be Used"(pg.71)
"4.2 Cleaning Cartridge that can be Used"(pg.75)
• Check that the direction of the cartridge is correct.
• Check that the cartridge is not damaged and the leader pin is
attached correctly.
"3.2.4 Checking the Condition of the Leader Pin on the Data
Cartridge"(pg.73)
• Use a new cartridge. If there is no problem, do not use the old car-
tridge.
• The memory of the inserted cartridge may be damaged. If the car-
tridge is prohibited from performing write operations data can be
read by inserting the cartridge. After the data has been restored do
not use this cartridge again.
Solution