RAM 2500 2020 Owner's Manual page 351

WARNING! (Continued)
The SOS Call system is embedded into the

vehicle's electrical system. Do not add
aftermarket electrical equipment to the
vehicle's electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter-
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle's electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call

system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between

the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following

message: "Vehicle device requires service.
Please contact an authorized dealer."
An In-Vehicle Audio message will state

"Vehicle device requires service. Please
contact an authorized dealer."
WARNING!
Ignoring the overhead console light could

mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
IN CASE OF EMERGENCY
WARNING! (Continued)
The Occupant Restraint Control module

turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC's control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
Delayed accessories mode is active.

The ignition is in the OFF position.

The vehicle's electrical systems are not

intact.
The SOS Call system software and/or hard-

ware are damaged during a crash.
The vehicle battery loses power or becomes

disconnected during a vehicle crash.
(Continued)
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