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NEC DS1000 Correspondence Course Workbook

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Correspondence Course
Workbook
P/N 80000WB06 December 2001
(02.04.00)
This Correspondence Course consists of a Workbook and
Answerbook. You should review the information in the
Correspondence Course Workbook, then complete the
Correspondence Course Answerbook.
Return the Correspondence Course Answerbook to
NEC's Technical Training department for grading. Upon
successful completion (a minimum final grade of 80% is
required), NEC will send you a signed course diploma
verifying your certification.

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  Summary of Contents for NEC DS1000

  • Page 1 Correspondence Course Workbook, then complete the Correspondence Course Answerbook. Return the Correspondence Course Answerbook to NEC’s Technical Training department for grading. Upon successful completion (a minimum final grade of 80% is required), NEC will send you a signed course diploma verifying your certification.
  • Page 3 Included in this package is this Correspondence Course Workbook and a Corre- spondence Course Answerbook. The DS1000/2000 manuals can be used for refer- ence, but are not required for this course. The available manuals are the DS1000 and DS2000 Hardware and Software manuals, the Standard Practices manual, and telephone user guides.
  • Page 4 FCC registration information, and a parts list. DS1000/2000 Software Manual You can find detailed information on the system’s features in the DS1000/2000 Software Manual. The Feature section of the manual will provide details on: Feature Overview...
  • Page 5 DS2000 uses a PC card containing the system software to upgrade software. The compact DS1000 starts with 3 lines, 8 stations and 4 analog ports. It expands to 6 lines, 16 stations, and 8 analog ports just by plugging in a single expansion board.
  • Page 6 DS1000/2000 Correspondence Course Introduction Single and Multiple Message Format Compatibility Caller ID on the SMDR Report Caller ID Integration with Voice Mail Second Call Caller ID Third Party Caller ID Check Caller ID Logging Caller ID requires the installation of Caller ID daughter boards on your ATRU PCBs.
  • Page 7 The following information will provide you with information on the station equip- ment available for the DS1000/2000 Systems. Operational information for the tele- phones can be found in the DS1000/2000 Software Manual and in the user guides (Multibutton Feature Handbook, P/N 8000MFHxx, Multibutton Quick Reference Guide, P/N 80000MBGxx, Soft Key Glossary, P/N 8000GLOxx, and Analog Single Line Quick Reference Guide, P/N 80000SLTxx).
  • Page 8 DS1000/2000 Correspondence Course Station Equipment 34-Button Display Telephone (P/N 80663) U Slot 2 line x 20 character display 24 function keys (dual LED) BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 CLEAR 10 Personal Speed CHECK BIN 6...
  • Page 9 DS1000/2000 Correspondence Course Station Equipment 22-Button Standard Telephone (P/N 80570) U Slot 12 function keys (dual LED) 10 Personal Speed Dial bin keys that can store 20 Speed CLEAR CHECK Dial bin numbers 14 fixed keys LINE 1 LINE 2...
  • Page 10 DS1000/2000 Correspondence Course Station Equipment 24-Button DSS Console (P/N 80556) Plugs into 34-Button Display or Super Display Telephone Does not require a station port Can be used for DSS/BLF or feature access Up to 4 unique DSS configurations per system...
  • Page 11 DS1000/2000 Correspondence Course Station Equipment Door Box, Analog (P/N 92245) On the DS1000 system only, the maximum per expanded system is two. When not using the expansion card, only one is permitted. Connects to modular jacks in the cabinet. A weather-tight unit, with an...
  • Page 12 DS1000/2000 Correspondence Course Station Equipment 2-OPX Module (P/N 92177A) One 2-OPX Module can be installed per digital station port (The system load factor limits the total number of 2- OPX Modules that you can install.) Provides two 2500-type ana- log circuits for connection to on-premise 2500-type single line devices (i.e., telephones,...
  • Page 13 DS1000/2000 Correspondence Course Using Your Telephone Using Your Telephone Telephone Buttons and Their Operation 80000 -70 NEC America DS1000/2000 Workbook...
  • Page 14 Programmable Function Key programming for keys 13-24. When you initially start the system, the keysets are defined as follows: DS1000 - Keys 1-6 are line keys for trunks 1-6 DS2000 - Keys 1-12 are line keys for trunks 1-12 DS1000 - Keys 7-24 are undefined DS2000 - Keys 13-24 are undefined...
  • Page 15 DS1000/2000 Correspondence Course Using Your Telephone You can refer to the DS1000/2000 Software Manual for more information on what each program does as well as information on programming the keys. Depending on your software version (2.00.00 or higher required) and the access level assigned to the extension (Program 1801), an end user can also customize their phone with the User Programmable Features.
  • Page 16 DS1000/2000 Correspondence Course Using Your Telephone User Programmable Features Feature Mnemonic Operation Access Level The shaded rows below show the Fixed Slot software User Programmable Features. Programmable Function + Press key you want to program + Key Assignments HOLD + ICM + Press VOL Up or VOL...
  • Page 17 DS1000/2000 Correspondence Course Using Your Telephone User Programmable Features Feature Mnemonic Operation Access Level The shaded rows below show the Fixed Slot software User Programmable Features. Time and Date + Enter time in 24-hour clock using 4 and 5 hours (2 digits), minutes (2 digits) and...
  • Page 18 DS1000/2000 Correspondence Course Using Your Telephone - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 19 The combination of extensions, 2-OPX Modules, Digital Door Boxes and DSS Consoles you can connect to your system may be limited by the System Load Factor. Use the DS1000 System Load Factor Calculations chart which follows to verify your system’s configuration.
  • Page 20 DS1000/2000 Correspondence Course System Configuration To calculate the DS1000 load factor: 1. Indicate the quantity for each item installed in the Qty column. 2. For each item, multiply the Qty times and Load Factor and enter the value in the Total Load column.
  • Page 21 DS1000/2000 Correspondence Course System Configuration DS2000 System Configurations DS2000 Configuration Guidelines 4 Slot Cabinets • Do not install more than 2 16DSTU PCBs under any circumstances. • The first 16DSTU PCB you install must be in the first slot (CN1).
  • Page 22 • Use 9803 - Initialize Distinctive Ringing to initialize Distinctive Ringing. Following initialization, you must reset the system or unplug and then replug each telephone. Refer to the DS1000/2000 Software Manual or the Release Notes on your System Document CD for more.
  • Page 23 DS1000/2000 Correspondence Course System Configuration DS2000 Default Cabinet Configurations (Using U-Slot Software, 02.nn.nn or higher) 4-Slot Cabinet Default Configuration Always observe the System Load Factor when configuring your system. Note: In a 4-slot cabinet, you can install either A series PCBs or non-A series PCBs. If you install non-A series PCBs, you must install the RFI Suppressor Assemblies as shown in your Hardware Manual.
  • Page 24 DS1000/2000 Correspondence Course System Configuration it does, you won’t have to make any of the changes in the slot assignments (Changing System Configuration/Slot Assignment on page 84). 8-Slot Cabinet Default Configuration Always observe the System Load Factor when configuring your system.
  • Page 25 DS1000/2000 Correspondence Course System Configuration Calculating the DS2000 load factor 1. Indicate the quantity for each item installed in the Qty column. 2. For each item, multiply the Load Factor times the Qty and enter the value in the Total Load column.
  • Page 26 DS1000/2000 Correspondence Course System Configuration - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 27 DS1000/2000 Correspondence Course System Capacities System Capacities System Capacities Note: The 4-slot cabinet using U-slot software accepts a total of 40 stations maximum. This total includes digital stations and analog stations. Do not exceed this maximum. DS1000 DS2000 4-Slot DS2000 8-Slot...
  • Page 28 DS1000/2000 Correspondence Course System Capacities DS1000 DS2000 4-Slot DS2000 8-Slot System System Trunks • Direct Trunk Access Codes 401-406 401-424 (U-slot) 401-448 • Line Dial Up Codes #901-#906 #901-#924 (U-slot) #901-#948 • Ring Groups 8 (1-8) 0 = No assignment •...
  • Page 29 DS1000/2000 Correspondence Course System Capacities DS1000 DS2000 4-Slot DS2000 8-Slot System System • Total Number of Station Devices 40 (U-slot) (16 digital, 8 analog, 2 System Load Factor System Load Factor analog door boxes) may limit the total may limit the total...
  • Page 30 DS1000/2000 Correspondence Course System Capacities - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 31 DS1000/2000 Correspondence Course DS1000 System Hardware DS1000 System Hardware Cabinet (P/N 80000) The base system configuration is 3 lines x 8 digital extensions x 4 analog extensions. With the Expansion board, this increases to a maximum of 6 lines x...
  • Page 32 DS1000/2000 Correspondence Course DS1000 System Hardware - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 33 DS1000/2000 Correspondence Course DS2000 System Hardware DS2000 System Hardware 4-Slot Cabinet (P/N 80000) Four (4) Universal Slots A typical system configuration is 16 lines x 32 extensions (line and exten- sion maximums are limited by load fac- tor and slot availability)
  • Page 34 DS1000/2000 Correspondence Course DS2000 System Hardware 4-Slot Cabinet Default Setup with U-Slot Software and CPU P/N 80025 Default Configuration: 16 trunks x 32 extensions Power Supply P/N 80005/A P/N 80025 16DSTU (300-315) P/N 80021/A 16DSTU (316-331) P/N 80021/A 8ATRU (1-8) P/N 80011/A Ext.
  • Page 35 DS1000/2000 Correspondence Course DS2000 System Hardware 8-Slot Cabinet (P/N 80001) Eight (8) Universal Slots A typical system configuration is 40 lines x 80 extensions (line and exten- sion maximums are limited by load fac- tor and slot availability) Wall mountable...
  • Page 36 DS1000/2000 Correspondence Course DS2000 System Hardware Trunks 1-24 ring on line keys 1-24. Use User Programmable Features code #RAL or 1805 - Ring Assignments to customize ringing. Extension users can press ICM and dial 9 for an outside line. Line Dial-Up and Direct Trunk Access are disabled.
  • Page 37 DS1000/2000 Correspondence Course DS2000 System Hardware Power Supply Unit (P/N 80005/A) Card-based DC power source Digital Station Card - 16DSTU (P/N 80021/A) 16 digital stations Installer-friendly 8-pin (4 pair) modular jacks Each 8-pin modular jack supports four (4) digital stations No programming required to install the card, but stations need to be identified by circuit type...
  • Page 38 DS1000/2000 Correspondence Course DS2000 System Hardware Analog Trunk Cards - 4ATRU (P/N 80010/A) and 8ATRU (P/N 80011/A) Four (4) or eight (8) trunks per card Installer-friendly 8-pin modular jacks Each 8-pin modular jack supports four (4) analog loop start trunks...
  • Page 39 DS1000/2000 Correspondence Course DS2000 System Hardware Circuit Caller ID Cards - 4 Circuit (P/N 92012) and 8 Circuit (P/N 80013) 4 circuit Caller 4 Circuit Caller ID ID daughter PCB Shown board - installs on 4ATRU P/N 80010A only 8 circuit Caller...
  • Page 40 DS1000/2000 Correspondence Course DS2000 System Hardware - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 41 DS1000/2000 Correspondence Course System Installation System Installation System Installation Before beginning the installation, make sure you have a building plan showing the location of where the common equipment, extensions, the telco demarcation and earth ground should be placed. In addition, the installation site must meet the requirements outlined in the Standard Practices Manual.
  • Page 42 12 AWG copper wire Power Requirements A dedicated 110 VAC 60 Hz circuit is required. For the DS1000, this must be within 4 1/2 feet of the cabinet. For the DS2000, it must be located within seven feet of the cabinet. You should install a separate dedicated outlet for each cabinet.
  • Page 43 DS1000/2000 Correspondence Course System Installation Cabling Requirements 1. Do not run station cable parallel with the AC source, telex or computer, etc. If the cables are near cable runs to those devices, use shielded cable with grounded shields or install the cable in conduit.
  • Page 44 DS1000/2000 Correspondence Course System Installation - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 45 Choose a central location for the cabinet that gives you enough room to install the equipment and work comfortably. The installation layout shown below will give you a general idea how much room you’ll need. DS1000 Cabinet Installation Layout Plywood backboard 4’...
  • Page 46 DS1000/2000 Correspondence Course DS1000 System Installation Install an MDF. Before installing the common equipment, you should mount a Main Distribution Frame (MDF) plywood backboard in a centrally located spot. A 1/2 sheet of ply- wood (4’ x 4’) should be more than adequate. Mount this backboard using suitable fasteners, taking care to follow the standard installation practices and local codes.
  • Page 47 DS1000/2000 Correspondence Course DS1000 System Installation Hanging the Cabinet 1. Screw suitable fasteners 11 3/16” apart in a convenient location on the MDF. Be sure to leave the fasteners “backed out” about 3/16” from the MDF backboard. 2. Hang the cabinet as shown.
  • Page 48 DS1000/2000 Correspondence Course DS1000 System Installation Remove the Top Panel. You must remove the top panel in order to install the system battery and Expansion Board. 1. Be sure your system’s power cord is unplugged, then unscrew the 2 cap- tive screws that secure the cabinet top panel to the base.
  • Page 49 2. Gently push down on the battery and remove it. 3. Replace the battery with a Sony CR2032 3 Volt Lithium cell battery or equivalent. (This battery is not available from NEC.) 4. Verify that the system’s programmed data is intact.
  • Page 50 1. Connect to the extension block by arranging your extension and exten- sion cross-connect blocks according to the illustration below. 2. Following the DS1000 Extension Assignments on page 51, punch down a standard 25-pair cable on the extension block. The cable should have a female amphenol 50-pin connector on one end and be terminated on the other.
  • Page 51 DS1000/2000 Correspondence Course DS1000 System Installation DS1000 Extension Assignments Extension Assignments 25-PAIR CABLE BLOCK COLOR CONN FUNCTION TERM CODE WHT-BLU 300 T BLU-WHT 300 R WHT-ORN 301 T ORN-WHT 301 R WHT-GRN 302 T GRN-WHT 302 R WHT-BRN 303 T...
  • Page 52 You’ll use up to 6 mod jacks for the trunk/AUX connections. Your telco normally provides trunks in RJ-11C, RJ-14C, or RJ-25C modular jacks. 1. Arrange your mod jacks trunk according to the DS1000 Installation Layout on page 50. 2. Using standard 6-conductor line cords, connect each mod jack to the appropriate plug in the Main Equipment Cabinet.
  • Page 53 DS1000/2000 Correspondence Course DS1000 System Installation Run cabling for each extension, install mod jacks, and connect the telephones. The base system connects 8 digital extensions and 4 analog extensions. With the Expansion Board installed, the system provides a total of 16 digi- tal extensions and 8 analog extensions.
  • Page 54 DS1000/2000 Correspondence Course DS1000 System Installation Punch down the analog trunk cables. The base system connects 3 loop start CO trunks. With the Expansion Board installed, the system provides a total of 6 loop start CO trunks. 1. Using the following illustration as a guide, install additional modular jacks as required.
  • Page 55 DS1000/2000 Correspondence Course DS1000 System Installation Power-up the system. 1. Make sure the system is properly grounded. 2. Install a surge protector in the AC outlet. 3. Plug the main cabinet’s AC power cord into its surge protector. 4. Turn on the cabinet’s power switch.
  • Page 56 DS1000/2000 Correspondence Course DS1000 System Installation Resetting Your System You may need to reset your RUN/LOAD Reset Switch system for troubleshooting Switch purposes. 1. Make sure the RUN/LOAD switch is set to RUN. 2. Following the illustration at right, press the red reset switch.
  • Page 57 DS1000/2000 Correspondence Course DS1000 System Installation Installing External Paging Relay Control You can alternately use the 2 Door Box relays to control an External Pag- ing amplifier. Connecting an Analog Door Box on page 59 shows you the location of the Door Box relays. Note that if you use a relay for External Paging Control, you cannot also use it for Door Box strike control.
  • Page 58 DS1000/2000 Correspondence Course DS1000 System Installation Installing the Analog Door Box Do not connect an Analog Door Box to a digital station port. The Analog Door Box (P/N 92245) is a self-contained Intercom unit typi- cally used to monitor an entrance door. A visitor at the door can press the Analog Door Box call button (like a door bell).
  • Page 59 DS1000/2000 Correspondence Course DS1000 System Installation To install the Analog Door Box: Door Box Audio 1. Connect the GRN and RED lugs on the Door Box 1 modular jack to ter- minals 1 and 2 on Analog Door Box 1 (324).
  • Page 60 DS1000/2000 Correspondence Course DS1000 System Installation Installing the Digital Door Box The Digital Door Box (P/N 80560) is a self-contained Intercom unit typi- cally used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
  • Page 61 DS1000/2000 Correspondence Course DS1000 System Installation Digital Door Box (Extension 304) White/Blue Blue/White 80000 - 39A Station Cable Lead Designations White/Blue Blue/White Mounting screws (Customer provided) Digital Door Box (P/N 80560) Connecting a Door Box NEC America DS1000/2000 Workbook...
  • Page 62 DS1000/2000 Correspondence Course DS1000 System Installation Programming the Door Box Door Box Setup You must assign the circuit type and chime pattern to each installed Door Box. 1801: Extension Circuit Type Enter 10 to assign the extension as a Door Box.
  • Page 63 DS1000/2000 Correspondence Course DS1000 System Installation Installing a Music Source Your system provides connection for a customer provided music source. Use this music source for Background Music and Music on Hold. Be sure the connected music source is compatible with the following music input specifications:...
  • Page 64 DS1000/2000 Correspondence Course DS1000 System Installation Power Failure Cut-Through When AC power fails, the system can automatically cut through to a Power Failure Telephone connection. 1. Connect the GRN and RED lugs on the PFT/MDM modular jack to the GRN and RED lugs on the Power Failure Telephone’s mod jack.
  • Page 65 DS1000/2000 Correspondence Course DS1000 System Installation Installing a DSS Console The DSS Console gives a keyset user a Busy Lamp Field (BLF) and one- button access to extensions, trunks and system features. Keep the following in mind when installing DSS Consoles: You can only connect DSS Consoles to Super Display or 34-Button Display telephones.
  • Page 66 DS1000/2000 Correspondence Course DS1000 System Installation To 625 Modular Jack DSS Console Keyset Installing a 110-Button DSS Console To 625 Modular Jack DSS Console Keyset Installing a 24-Button DSS Console DS1000/2000 Workbook NEC America...
  • Page 67 DS1000/2000 Correspondence Course DS1000 System Installation Installing the 2-OPX Module on the DS1000 System The 2-OPX Module (P/N 92177A) provides two 2500 type analog circuits for connection to on-premise 2500 type single line devices (i.e., telephones, fax machines, modems, voice mail, etc.) and to telco OL13B/C OPX circuits.
  • Page 68 DS1000/2000 Correspondence Course DS1000 System Installation One-Pair Cross-Connect WHT-BLU BLU-WHT Station Cross Modular Block Connect Jack Block 2-OPX Modular 14 AWG to known Earth Ground Connecting the 2-OPX Module DS1000/2000 Workbook NEC America...
  • Page 69 DS1000/2000 Correspondence Course DS1000 System Installation Installing the REJ Recording Jack Use the REJ Recording Jack (P/N 80175) to connect a Super Display or 34- Button Display Telephone to an external tape recorder or amplifier. The REJ output is a mono sub-miniature jack which connects directly to an AUX level input.
  • Page 70 SMDR data collection device. When connecting SMDR, you can use one of the ready-made cables or make one of your own (see Making Your Own DS1000 Cables on page 74). You can also connect a PC to the system serial port to collect call history data.
  • Page 71 DS1000/2000 Correspondence Course DS1000 System Installation Connecting SMDR NEC America DS1000/2000 Workbook...
  • Page 72 DS1000/2000 Correspondence Course DS1000 System Installation Installing a Modem You can connect a modem to the system’s serial port to remotely collect history data and/or SMDR. To connect a modem: 1. Plug one end of a mod-8 (standard 8 conductor) patch cord into the sys- tem’s RS-232 port.
  • Page 73 DS1000/2000 Correspondence Course DS1000 System Installation To trunk P/N 85981 Modem Power Mod 8 Supply Patch Cord CPU RS-232 Port Installing a Modem NEC America DS1000/2000 Workbook...
  • Page 74 DS1000/2000 Correspondence Course DS1000 System Installation Making Your Own DS1000 Cables 80200 - 25-A Latch faces down Mod-8 DB-9 Mod-8 Mod-8 Mod-8 to 9-Pin Connector for PC/Laptop Connection Mod 8 Patch Cord Mod-8 DB-25 Mod-8 to 25-Pin Connector for Modem Connection...
  • Page 75 Each Voice Mail port requires a corresponding analog port in your tele- phone system. Refer to your Voice Mail manuals for the details on connecting Voice Mail to the DS1000 analog ports. Reinstall the cover. Now that your cabling is complete and the system is up and running, you should reinstall the cover.
  • Page 76 DS1000/2000 Correspondence Course DS1000 System Installation - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 77 DS1000/2000 Correspondence Course DS2000 System Installation DS2000 System Installation DS2000 Installation Determine a proper installation site. Choose a central location for the cabinet that gives you enough room to install the equipment and work comfortably. The installation layouts shown below will give you a general idea how much room you’ll need, depending on your system.
  • Page 78 DS1000/2000 Correspondence Course DS2000 System Installation DS2000 8-Slot Cabinet Installation Layout 8’ X 4’ Plywood backboard Trunk Blocks Station Blocks Station Blocks Dedicated AC Outlet Surge To telco To earth Protector ground ground Install an MDF. Before installing the common equipment, you should mount a Main Distribution Frame (MDF) plywood backboard in a centrally located spot.
  • Page 79 DS1000/2000 Correspondence Course DS2000 System Installation Install the cabinet, extension blocks and trunk blocks on the MDF. Removing the Cover 4-Slot Cabinet Shown Before wall-mounting, remove the cover on the Main Equipment Cabinet. 1. Unscrew the two captive screws on the front of the cabinet cover.
  • Page 80 DS1000/2000 Correspondence Course DS2000 System Installation Attach the ground wire(s). 4-Slot Cabinet Shown The system provides two ground terminations. Each ground con- To earth ground nects from the system to the ground To telco ground termination using 12 AWG stranded copper wire.
  • Page 81 DS1000/2000 Correspondence Course DS2000 System Installation Caution: Do not plug in the CPU PCB or power supply hot (i.e., with the system power applied). You can plug in ASTU and ATRU PCBs hot as required. You can plug in DSTU PCBs hot provided you first disconnect the station cabling from the PCB.
  • Page 82 DS1000/2000 Correspondence Course DS2000 System Installation Install the battery on the CPU. 1. With the system power off, slide the Mode Switch to the RUN position. Mode Switch The “+” on the battery should face up. 2. Insert the battery into the bat- tery clips.
  • Page 83 DS1000/2000 Correspondence Course DS2000 System Installation ground wire and the CPU connections (i.e., mod jack and RS-232 cables). The suppressor must be mounted inside the cabinet and as close to the appropriate PCB as possible. Install the 16DSTU PCB in slot CN1.
  • Page 84 DS1000/2000 Correspondence Course DS2000 System Installation Changing System Configuration/Slot Assignment If you need to reconfigure your PCBs, use the table below to determine in which slots you want to install your PCBs. Be sure to assign the extension numbers. Note: The 16DSTU in slot 1 is a permanent assignment and cannot be changed.
  • Page 85 DS1000/2000 Correspondence Course DS2000 System Installation Reprogram Slot Configuration 1. Program an empty slot for your required PCB using the following steps. When you’re programming (adding) an empty slot, you may see the fol- lowing error messages: 9902 Error Message...
  • Page 86 Enter the programming mode and dial to enter program 0504 + HOLD 0504: View Extension. You see: EXT NUM? Enter the number of the trunk (DS1000: 401-406, DS2000: 401-448) or extension (DS1000: 300-325, DS2000: 300-395) you want to view + HOLD DS1000: You see for your selection (NN is the assigned port).
  • Page 87 DS2000 System Installation Using the 0505: Extension Assignment Utility Use 0505: Extension Assignment to change the extension, trunk or Analog Door Box (DS1000 only) number assigned to a port (circuit). DS1000: Enter the programming mode and dial to enter program 0505 + HOLD 0505: Extension Assignment.
  • Page 88 DS1000/2000 Correspondence Course DS2000 System Installation Install any additional 16DSTU PCBs 4-Slot Cabinet Shown as required. The 16DSTU provides connection for 16 digital telephones. The first slot must be occupied by a 16DSTU PCB. No programming required to install the card, but extensions needs to be identified by circuit...
  • Page 89 DS1000/2000 Correspondence Course DS2000 System Installation Install the Caller ID daughter boards as required for your site. 8 Circuit Daughter Board Shown Remove headers Push PCB down at outside edges until standoffs snap into place For Caller ID capability, install Caller ID PCB daughter boards on the ATRU PCBs.
  • Page 90 DS1000/2000 Correspondence Course DS2000 System Installation Install the 4ATRU or 8ATRU PCBs as 4-Slot Cabinet Shown required for your site. The 4ATRU provides connection for 4 loop start analog trunks. The 8ATRU provides connection for 8 loop start ana- log trunks.
  • Page 91 Each 8-pin jack connects 4 extensions or 4 trunks. 1. Using the NEC Installation Cable (P/N 80892) for each 66M1-50 block, punch down the Installation Cable in standard color-code order.
  • Page 92 DS1000/2000 Correspondence Course DS2000 System Installation PCB Location 8ASTU PCB 16DSTU PCB Extensions 300-323 Shown 25-PAIR CABLE BLOCK COLOR RJ61X FUNCTION RJ-61X TERM CODE WHT-BLU 300 T BLU-WHT 300 R WHT-ORN 301 T ORN-WHT 301 R WHT-GRN 302 T GRN-WHT...
  • Page 93 Each 8-pin jack connects 4 extensions or 4 trunks. 1. Using the NEC Installation Cable (P/N 80892), for each 66M1-50 block, punch down the Installation Cable on the “A” block in standard color- code order (see following page).
  • Page 94 DS1000/2000 Correspondence Course DS2000 System Installation PCB Location 8ATRU PCB 8ATRU PCB Trunks 1-16 25-PAIR CABLE BLOCK COLOR RJ-61X RJ61X FUNCTION TERM CODE WHT-BLU BLU-WHT WHT-ORN ORN-WHT WHT-GRN GRN-WHT WHT-BRN BRN-WHT WHT-SLT SLT-WHT RED-BLU BLU-RED RED-ORN ORN-RED RED-GRN GRN-RED RED-BRN...
  • Page 95 Each station or trunk uses 1-pair wiring from the modular jack to the 66 block. Using the NEC Installation Cable (P/N 80892), the system follows the stan- dard color-code order. When using your own cable, make sure to follow the graphic shown below.
  • Page 96 DS1000/2000 Correspondence Course DS2000 System Installation Run cabling for each extension, install mod jacks, and connect the telephones. Each 16DSTU PCB connects 16 digital extensions. Each 8ASTU PCB con- nects 8 analog extensions. Each 4ASTU PCB connects 4 analog extensions.
  • Page 97 DS1000/2000 Correspondence Course DS2000 System Installation Install RFI Suppressor Assemblies on station and trunk cables. For Station and Trunk Cables Required only when using non-A station and trunk PCBs in 4-slot cabinets: —16DSTU PCB P/N 80021 —8ASTU PCB P/N 80041 —4ASTU PCB P/N 80040...
  • Page 98 DS1000/2000 Correspondence Course DS2000 System Installation Power up the system. Once all the PCBs you need are installed and you have cabled the system, you can power-up the system. You do not need to reattach the right side panel before pow- ering up the system.
  • Page 99 DS1000/2000 Correspondence Course DS2000 System Installation CPU Running (Green) Slow flash: CPU OK On: CPU starting Major Alarm (Red) On: Major alarm present Off: Major alarm not present Minor Alarm (Red) On: Minor alarm present Off: Minor alarm not present...
  • Page 100 DS1000/2000 Correspondence Course DS2000 System Installation Connect any optional equipment required. Installing External Paging The CPU provides an External Paging output and associated relay contacts. You connect the Paging output to audio inputs on customer-provided Pag- ing systems. To connect an External Paging amplifier: 1.
  • Page 101 DS1000/2000 Correspondence Course DS2000 System Installation Installing External Paging Relay Control You can alternately use the 2 Door Box relays to control an External Pag- ing amplifier. Connecting an Analog Door Box on page 59 shows you the location of the Door Box relays. Note that if you use a relay for External Paging Control, you cannot also use it for Door Box strike control.
  • Page 102 DS1000/2000 Correspondence Course DS2000 System Installation Installing the Digital Door Box The Digital Door Box (P/N 80560) is a self-contained Intercom unit typi- cally used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
  • Page 103 DS1000/2000 Correspondence Course DS2000 System Installation Digital Door Box (Extension 304) White/Blue Blue/White 80000 - 39A Station Cable Lead Designations White/Blue Blue/White Mounting screws (Customer provided) Digital Door Box (P/N 80560) Connecting a Door Box Door Box Setup You must assign the circuit type and chime pattern to each installed Door Box.
  • Page 104 DS1000/2000 Correspondence Course DS2000 System Installation Door Box Ringing When a visitor at the door presses the Door Box call button, the Door Box with alert (chime) all the extensions in the Ring Group to which the Door Box belongs. For example, if the Door Box and extensions 301 and 302 are in Ring Group 1, pressing the call button alerts 301 and 302.
  • Page 105 DS1000/2000 Correspondence Course DS2000 System Installation Connecting to the CPRU Relays Any keyset extension that receives Door Box chimes can control the CPRU relay, which in turn typically enables an electric strike on an entrance door next to a Door Box. After answering the Door Box chimes, the extension user can press a FLASH or a soft key to enable the associated relay.
  • Page 106 DS1000/2000 Correspondence Course DS2000 System Installation External Paging Relay Control If the relay on the CPRU controls the External Paging relays, the following programs must be set. Program 0201: Door 1 Relay Assign the Door 1 Relay for External Paging control, enter 2.
  • Page 107 DS1000/2000 Correspondence Course DS2000 System Installation Installing a Music Source The CPU provides connection for a customer provided music source. Use this music source for Background Music and Music on Hold. To connect a music source: 1. Find an available connector in a station cable and make sure it is cor- rectly punched down at the 66M1-50 block.
  • Page 108 DS1000/2000 Correspondence Course DS2000 System Installation To 66 Block WHT-BLU (1T) Page Out BLU-WHT (1R) RJ61X Port To CPU Designation Mod Jack WHT-ORN (2T) Music In ORN-WHT (2R) WHT-GRN (3T) Relay Contacts GRN-WHT (3R) Latch faces up 80000 - 18A...
  • Page 109 DS1000/2000 Correspondence Course DS2000 System Installation To test the Power Failure Telephone: 1. Connect a Power Failure Telephone. Use the following figure for guidance. 2. Power down the system. 3. At the Power Failure Telephone, lift the handset. You should hear dial tone on the trunk you connected.
  • Page 110 DS1000/2000 Correspondence Course DS2000 System Installation Installing a DSS Console The DSS Console gives a keyset user a Busy Lamp Field (BLF) and one- button access to extensions, trunks and system features. Keep the following in mind when installing DSS Consoles: You can only connect DSS Consoles to Super Display or 34-Button Display telephones.
  • Page 111 DS1000/2000 Correspondence Course DS2000 System Installation To 625 Modular Jack DSS Console Keyset Installing a 110-Button DSS Console To 625 Modular Jack DSS Console Keyset Installing a 24-Button DSS Console NEC America DS1000/2000 Workbook...
  • Page 112 DS1000/2000 Correspondence Course DS2000 System Installation Installing the 2-OPX Module on the DS2000 System The 2-OPX Module (P/N 92177A) provides two 2500 type analog circuits for connection to on-premise 2500 type single line devices (i.e., telephones, fax machines, modems, voice mail, etc.) and to telco OL13B/C OPX circuits.
  • Page 113 DS1000/2000 Correspondence Course DS2000 System Installation One-Pair Cross-Connect WHT-BLU BLU-WHT To digital station Station Cross circuit on Modular Block Connect DSTU PCB 8-Pin Jack Block Connector 25 Pair Installation Cable 2-OPX Modular 14 AWG to known Earth Ground Connecting the 2-OPX Module...
  • Page 114 DS1000/2000 Correspondence Course DS2000 System Installation Installing the REJ Recording Jack Use the REJ Recording Jack (P/N 80175) to connect a Super Display or 34- Button Display Telephone to an external tape recorder or amplifier. The REJ output is a mono sub-miniature jack which connects directly to an AUX level input.
  • Page 115 DS1000/2000 Correspondence Course DS2000 System Installation Using a PC Card Software 02.00.00 Compatibility Keep the following PC Card database compatibility guidelines in mind when backing up and restoring site data: U slot software version 02.00.00 databases and higher in systems using CPU P/N 80025A are compatible (both 4 and 8 slot versions).
  • Page 116 DS1000/2000 Correspondence Course DS2000 System Installation Backing Up Site Data with a PC Card You must use PC Card P/N 85880 to back up and restore your side data. The PC Card P/N 80051-V**.** has the system operating software and the default database.
  • Page 117 DS1000/2000 Correspondence Course DS2000 System Installation Keys for Entering Names Then one of these keys to enter the character in the white cell: Press this key: & (dash) 1 (backslash) 1 (apostrophe) 1 ‘ SPACE To enter characters in lower case (e.g., e instead of E ), press MW before pressing the key in the first shaded column.
  • Page 118 DS1000/2000 Correspondence Course DS2000 System Installation Upgrading Software and Keeping Your Database You can use the following procedure if you need to upgrade an existing sys- tem. This method gives you a way to retain your stored site-specific data. 1. With the current System Software PC Card installed (P/N 80051- V**.**.**), use 9906: Database Save to save the database to one of...
  • Page 119 DS1000/2000 Correspondence Course DS2000 System Installation Using the PC Card Erase Utility To completely erase a Database PC Card (P/N 85880): This function will completely erase all the databases in a Database PC Card (P/N 85880). 1. Insert the PC Card into the CPU.
  • Page 120 DS1000/2000 Correspondence Course DS2000 System Installation PC Card Backup Error Messages This error message . . . Means this . . . NO PCCARD The PC card is not installed. Install the PC card and try again. ERASE FAILED The system could not overwrite an existing database on the PC card.
  • Page 121 DS1000/2000 Correspondence Course DS2000 System Installation Installing SMDR Station Message Detail Recording (SMDR) provides a record of the sys- tem’s outside calls. Once set up in programming, SMDR automatically out- puts from the RS-232 (serial) port on the CPU to a customer-provided printer, terminal or SMDR data collection device.
  • Page 122 DS1000/2000 Correspondence Course DS2000 System Installation Connecting SMDR DS1000/2000 Workbook NEC America...
  • Page 123 DS1000/2000 Correspondence Course DS2000 System Installation Installing a Modem You can connect a modem to the CPU serial port to remotely collect history data and/or SMDR. To connect a modem: 1. Plug the DIN end of the 8-Pin DIN to Mod-8 Cable (P/N 80893) into the CPU serial port.
  • Page 124 DS1000/2000 Correspondence Course DS2000 System Installation To trunk P/N 80893 P/N 85981 Modem Power CPU RS-232 Port Installing a Modem Supply DS1000/2000 Workbook NEC America...
  • Page 125 DS1000/2000 Correspondence Course DS2000 System Installation Making Your Own Cables 8 x 8 JACK WIRING DB9 WIRING 8 x 8 JACK WIRING DB25 WIRING COLOR COLOR COLOR COLOR BLUE JUMPER TO PIN 6 ORANGE YELLOW BLUE YELLOW BLACK GREEN ORANGE...
  • Page 126 Setting Up Voice Mail. Each Voice Mail port requires a corresponding analog port in your tele- phone system. Depending on your installation requirements, your DS1000 system can use ASTU PCBs for analog ports, while the DS2000 can use ASTU PCBs or 2-OPX Modules for analog ports.
  • Page 127 DS1000/2000 Correspondence Course System Programming System Programming The System Numbering Plan The system’s Flexible Numbering Plan feature allows you to change the digits users dial to reach the attendant, other co-worker’s and trunks. The following chart shows the digits used for features in a default system.
  • Page 128 Keyset users can place outside calls by pressing a line key and dialing the outside number. In DS1000, all extension users can also place outside calls by dialing 9 plus the outside number. At the attendant’s extension (300), key 11 is the Night Key and the last key on the phone (12 or 24 - depending on telephone model) is the Opera- tor Call Key.
  • Page 129 Password Level Password Level System Administrator 1 0000 System Administrator 2 9999 Installer 372000 To change the passwords, use Program 9905. Refer to the DS1000/ 2000 Software Manual for complete details. USER: nnn ENTER PROGRAM? NEC America DS1000/2000 Workbook...
  • Page 130 DS1000/2000 Correspondence Course System Programming Logging On with this Password: Gives you access to these programs: System Administrator 1 (level 1) Program 0302 - System Identification Password = 0000 Program 1101 - System Speed Dial Numbers System Administrator 2 (level 1) Program 0302 - System Identification...
  • Page 131 DS1000/2000 Correspondence Course System Programming Using Keys to Move Around in the Programs Once you enter the programming mode, use the keys in the following chart to enter data, edit data and move around in the menus. Use this key:...
  • Page 132 DS1000/2000 Correspondence Course System Programming Programming Names and Text Messages Several programs require you to enter text. Use the following chart when entering and editing text. Keys for Entering Names Then one of these keys to enter the character in the white cell:...
  • Page 133 DS1000/2000 Correspondence Course System Programming Using Program 9902 in DS2000 to Add or Delete PCBs Use 9902 - Slot Assignment to enable any PCBs you have plugged into slots CN2-CN8. If you don’t enable the PCBs plugged into slots CN2-CN8 in this program, they will not function.
  • Page 134 DS1000/2000 Correspondence Course System Programming Deleting PCBs in 9902 - Slot Assignment Program another PCB Vol Up to select HOLD HOLD Y (9) N (6) HOLD slot (2-8) to delete. Start You should see the You should see: previous slot assignment...
  • Page 135 Some Commonly Used System Programs The following section takes some commonly used programs and shows you what to enter in order to program the item. The DS1000/2000 Software Manual covers all the programs and has complete details on the options the program affects.
  • Page 136 In DS2000 software versions 02.01.07 through 02.02.00, Programmable Function Keys are undefined for all extensions above 315. - In DS1000, keys 1-6 are line keys for trunks 1-6 and keys 7-24 are undefined. For attendants (extension 300 by default) - Key 11 is a Night (System Mode System) key.
  • Page 137 DS1000/2000 Correspondence Course System Programming 5. Enter key code and options as required + Press to leave the current assignment unchanged Press ICM + to scroll. To scroll through the available entries instead of entering a code in this step: 1.
  • Page 138 PT TYPE?n The previously programmed value displays. Not all circuit types may be available in the DS1000. Valid circuit types are: 00 = Uninstalled, 01 = 22-Button Standard, 02 = 22-Button Dis- play, 06 = 34-Button Display, 09 = 34-Button Super Display, 10 =...
  • Page 139 DS1000/2000 Correspondence Course System Programming The previously programmed value displays. The following are valid DCI types: 00 = Uninstalled, 01 = DCI-A, 02 = DCI-B, 04 = DCI-E, 07 = DCI-L 6. Enter the DCI circuit type (if installed) +...
  • Page 140 DS1000/2000 Correspondence Course System Programming 12. Enter extension’s Class of Service (1-15) + Press to leave the current entry unchanged 1801: STATION #nnn STA TOLL LVL DAY?n The previously programmed value displays. 13. Enter the extension’s day mode Toll Level (1-7, 0=no restriction) +...
  • Page 141 DS1000/2000 Correspondence Course System Programming 18. Enter the extension’s Access Level (0-5) + Press to leave the current entry unchanged 1801: STATION #nnn OVRFLW EXT?nnn The previously programmed value displays. 19. Enter the extension’s overflow destination (300-395) + Press to leave the current entry unchanged...
  • Page 142 DS1000/2000 Correspondence Course System Programming Program 1803 - Extension Line Access Assignments Use this program to assign the incoming and outgoing trunk access for extensions. 1. Enter the programming mode. 2. 1803 + HOLD 1803:LINE ACCESS STATION #?nnn 3. Enter the number of the extension you want to program +...
  • Page 143 DS1000/2000 Correspondence Course System Programming Program 1804 - Extension Trunk Group Access Use this program to assign the outgoing access to trunk groups. Incoming trunk group access is always allowed. 1. Enter the programming mode. 2. 1804 + HOLD 1804:LINE GRP ACCESS STATION #?nnn 3.
  • Page 144 DS1000/2000 Correspondence Course System Programming Program 1805 - Ring Assignments Use this program to set up incoming ringing for each trunk at each extension. 1. Enter the programming mode. 2. 1805 + HOLD 1805:RING ASSIGNMENT STATION #?n 3. Enter the extension number you want to program +...
  • Page 145 DS1000/2000 Correspondence Course System Programming Program 9999 - System Initialization This program will allow you to initialize the system database. Ini- tializing the system erases all your programmed entries and replaces them with the factory-installed default values, so make sure this is what you want to do!! 1.
  • Page 146 DS1000/2000 Correspondence Course System Programming - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 147 Some Commonly Used System Features The following section takes some commonly used features and shows you what is required to program the item. The DS1000/2000 Software Manual covers all the features available in the DS1000/2000 system. Central Office Calls, Answering The system allows trunk calls to ring and be answered at any combination of sys- tem extensions.
  • Page 148 DS1000/2000 Correspondence Course System Programming Trunks 1-12 ring extensions 300-315 on line keys 1-12. In DS2000 software versions 02.01.07 through 02.02.00, keys are undefined for all extensions above 315. Single line sets ring according to 1805 - Ring Assignment pro- gramming.
  • Page 149 PBX. Use the long option (2) for normal installations. Step 2: Review System Timers, Trunks in the DS1000/2000 Software Manual for compatibility with the connected telco or PBX/Centrex. Step 3: Set the trunk access options at each extension for each trunk.
  • Page 150 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Central Office Calls, Answering (Sheet 2 of 3) • In Program 1805 - Ring Assignment enter 4 for Delay Ring each trunk that should delay ring during the day and at night.
  • Page 151 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Central Office Calls, Answering (Sheet 3 of 3) Step 9: Does the system properly detect ringing trunks? • In Program 0402 - Minimum Ring Detection If yes Timer leave this option at its current setting.
  • Page 152 Using Line Dial-Up With Line Dial-Up, a user can select a specific trunk by pressing and dial- ing the Line Dial-Up code (#9) followed by the trunk number (DS1000: 1-6, DS2000: 1-48). Using Direct Trunk Access Direct Trunk Access allows a user to access a trunk by pressing and dial- ing the trunk’s extension number (e.g., 401 for trunk 1, 402 for trunk 2.
  • Page 153 All extensions have full access on all trunks. Trunks 4-6 require the Expansion Board. All versions have User Programmable Feature steps for line keys. DS1000 prior to 02.00.09 Trunk Group assignments are not defined, so there is no Trunk Group Routing (dial 9) by default.
  • Page 154 PBX. Use the long option (2) for normal installations. Step 2: Review System Timers, Trunks in the DS1000/2000 Software Manual for compatibility with the connected telco or PBX/Centrex. Step 3: Are connected trunks DTMF or Dial Pulse (DP)? •...
  • Page 155 In Program 1701 - Line Key assign programmable If yes keys as line keys (code 03). The options are 01-48 (for trunks 1-48) in DS2000, 1-6 in DS1000. • In Program 1701 - Line Key make sure no keys If no are assigned as line keys (code 03).
  • Page 156 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Central Office Calls, Placing (Sheet 3 of 4) Step 9: Should extension user have single digit (dial 9) access to outside calls? • In Program 0501 - Single Digit Access enter Y.
  • Page 157 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Central Office Calls, Placing (Sheet 4 of 4) • In Program 0402 - Loop Current Detection Time If no leave this option at its current setting. Step 14: Do users ever experience call collisions (i.e., connect to an incoming call while placing an outgoing call)? •...
  • Page 158 Key Ring: Direct Inward Line An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is terminated (refer to the Direct Inward Line feature in the DS1000/ 2000 Software Manual for more). Hold Calls left on Hold too long recall the extensions that initially placed them on Hold.
  • Page 159 DS1000/2000 Correspondence Course System Programming Programming Guide Step-by-step guide for setting up Key Ring (Sheet 1 of 2) Step 1: Should extension have Key Ring for trunk? • In Program 1805 - Ring Assignments If yes - Enter 2 for day & night Key Ring, - Enter 3 for night only Key Ring, - Enter 4 for delayed day &...
  • Page 160 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Key Ring (Sheet 2 of 2) Step 5: Should trunk overflow during the night mode? • In Program 1003 - Activate Overflow at Night If yes enter Y. • In Program 1003 - Night Overflow Destination...
  • Page 161 The system is fully compatible with NEC’s NVM-Series Voice Mail with Auto- mated Attendant Systems. These systems provide telephone users with compre- hensive Voice Mail and Automated Attendant features. Automated Attendant automatically answers the system’s incoming calls.
  • Page 162 DS1000/2000 Correspondence Course System Programming Personal Answering Machine Emulation A keyset user can have their idle extension emulate a personal answering machine. This lets Voice Mail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s subscriber mailbox.
  • Page 163 Notes on NVM-Series Voice Mail Configuration !! IMPORTANT !! Use the following steps only if your NVM-Series Voice Mail does not include DS1000/2000 on the IN - Install System menu. VANGARD Mail and NVM-1000/2000 To set up VANGARD Mail and NVM-2000 for DS1000/2000: 1.
  • Page 164 DS1000/2000 Correspondence Course System Programming 5. Dial 3 to initialize the Voice Mail database. 6. Dial 4 to install the database for DS1000/2000. 7. Press #, then follow the voice prompts to answer. Older NVM-Series Voice Systems without DS1000/2000 Integration...
  • Page 165 System Programming DS1000 Ring Assignments and Voice Mail Ports In DS1000 software version 02.01.07 and higher, the system automatically dis- ables the 1805 - Ring Assignments programming for all single line ports assigned as Voice Mail ports in 1802 - Voice Mail Port. To have Voice Mail answer an out- side call, the trunk should be a Direct Inward Line (i.e., directly terminated) to the...
  • Page 166 DS1000/2000 Correspondence Course System Programming Programming Guide Step-by-step guide for setting up Voice Mail (Sheet 1 of 4) Step 1: Make sure you have analog ports reserved for Voice Mail. • If you are using a 2-OPX Module, be sure to enter type 21 in Program 1801 Extension Circuit Type.
  • Page 167 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Voice Mail (Sheet 2 of 4) Step 5: Do you want the Voice Mail Automated Attendant to answer trunk calls? • In Program 1003 - Direct Termination (Day), If yes enter the Voice Mail master extension number (e.g., 700).
  • Page 168 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Voice Mail (Sheet 3 of 4) Step 8: When all Voice Mail ports are busy, do calls wait for the proper interval before ring- ing the overflow destination? • In Program 0401 - ACD/UCD Overflow, leave the If yes ACD/UCD Overflow interval at its currently...
  • Page 169 DS1000/2000 Correspondence Course System Programming Step-by-step guide for setting up Voice Mail (Sheet 4 of 4) Step 11: Should extension have access to a Message Center? • If you want the Message Center key on the keyset: If yes In Program 1701 - Programmable Function Key Assignment, assign a keyset programmable key as a Message Center key (code 24).
  • Page 170 DS1000/2000 Correspondence Course System Programming - For Your Notes - DS1000/2000 Workbook NEC America...
  • Page 171 This will help you become familiar with what you’ll see as you pro- gram and allow you to feel more comfortable with the system. Using the DS1000/2000 Software Manual, first program the system for the fol- lowing features, then see how the system handles the changes.
  • Page 172 DS1000/2000 Correspondence Course If You Have a System . . . Place a call in orbit From extension 302, answer the ringing call. Press ICM * 60, and hang up. The call is now in Park Orbit 60. Count how long the call remains in orbit before recalling.
  • Page 173 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .

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