NEC DS1000 Correspondence Course Workbook page 161

Call Forwarding to Voice Mail
Leaving a Message
Transferring to Voice Mail
Conversation Record
NEC America
DS1000/2000 Correspondence Course
Voice Mail ends the frustration of and cost of missed calls, inaccurate written
messages and telephone tag, freeing up the company's receptionists and secretar-
ies for more production work.
The system is fully compatible with NEC's NVM-Series Voice Mail with Auto-
mated Attendant Systems. These systems provide telephone users with compre-
hensive Voice Mail and Automated Attendant features. Automated Attendant
automatically answers the system's incoming calls. After listening to a custom-
ized message, an outside caller can dial a system extension or use Voice Mail.
Integrated Voice Mail enhances the telephone system with the following features:
An extension user can forward their calls to Voice Mail. Once forwarded, calls to
the extension connect to that extension's mailbox. The caller can leave a message
in the mailbox instead of calling back later. Forwarding can occur for all calls
immediately, for unanswered calls or when the extension is busy, or just for unan-
swered calls.
Voice Mail lets a keyset extension user easily leave a message at an extension that
is unanswered, busy in Do Not Disturb. The caller just presses their Voice Mail
key to leave a message in the called extension's mailbox. There is no need to call
back later.
By using Transfer to Voice Mail, an extension user can Transfer a call to the user's
own or a coworker's mailbox. After the Transfer goes through, the caller can leave
a message in the mailbox.
While on a call, an extension user can have Voice Mail record the conversation.
The keyset user just presses their Voice Mail Record Key. Once recorded, the
Voice Mail stores the conversation as a new message in the user's mailbox. After
calling their mailbox, a user can save, edit or delete the recorded conversation.
The ability to use Conversation Record is controlled by an extension's Class of
Service.
System Programming
Voice Mail
DS1000/2000 Workbook 161