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Multibutton Telephone
Feature Handbook

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   Summary of Contents for NEC DS2000

  • Page 1

    Multibutton Telephone Feature Handbook...

  • Page 2

    No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 3: Table Of Contents

    Table of Contents About Your Handsfree Options • Handsfree lets you place and answer calls by pressing instead of using the handset. • With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree. •...

  • Page 4

    Table of Contents Second Call Caller ID ......36 Third Party Caller ID Check ....36 Caller ID Logging ............38 Caller ID Logging at your 22-Button or 34-Button Display Telephone .

  • Page 5

    Table of Contents Group Listen ...............103 Group Ring ..............104 Handsfree ..............105 Handsfree ....... .105 Handsfree Answerback .

  • Page 6

    External Paging ......137 User Programmable Feature ....138 Park ................139 System Park .

  • Page 7

    Line Queuing Priority ..... . .178 Voice Mail..............180 Calling Your Mailbox ......182 Leaving a Message .

  • Page 9: Account Codes

    Account Codes Your system may use Account Codes are codes that you Account Codes to dial to categorize and/or restrict outside calls. You can dial an categorize or restrict Account Code while placing a outside calls. call or while on a call. There are three types of Account Codes: ●...

  • Page 10: Using Account Codes With Store And Forward

    Account Codes (Outgoing call only) Dial your outside number. To enter a Forced Account Code: Access a line for an outside call (any method you prefer). You hear three beeps indicating that you must enter an Account Code. 2. Enter your Account Code (up to 10 digits, using 0-9). If your system uses Verified Account Codes, you must enter a code that is stored in your system.

  • Page 11: Alphanumeric Display

    Alphanumeric Display Display messages help If you have a 22-Button or you process calls, identify 34-Button Display telephone, it provides a two-line, 20-character callers and customize per line alphanumeric display. features. The first line displays the date and time (while idle) and feature status messages.

  • Page 12: Attendant Position

    Attendant Position The attendant is the If you are an attendant (also called system’s call processing an operator), you are the system’s call processing focal point. In focal point. addition to all the features of the standard keyset, your attendant extension also has the following unique features.

  • Page 13: Attendant Call Queuing

    Attendant Position Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten- dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free.

  • Page 14: Auto Redial

    Auto Redial Redial a busy outside Auto Redial periodically redials a number automatically. busy outside number. If you place an outside call and the call recipi- ent is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through.

  • Page 15

    Auto Redial At a Super Display, you see: The display shows the interval between callout attempts (e.g., 30 seconds), as well as how many times redial has occurred (e.g., 1 of 15). Your key winks on to indicate your phone is in the Auto Redial mode.

  • Page 16: Background Music

    Background Music Have your telephone Background Music (BGM) sends broadcast music through music to the speaker in your tele- phone while it is idle. BGM the speaker for a more requires that your company have pleasing work environment. a music source (such as a CD player or radio) connected to your system.

  • Page 17: Barge In

    Barge In In an emergency, use Barge In permits you to break Barge In to get through to into another extension user’s a co-worker right away. established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call.

  • Page 18: Call Coverage Keys

    Call Coverage Keys Cover a co-worker’s calls You can have Call Coverage Keys for co-worker’s telephones, Ring from your own telephone. Groups, and Extension Hunting UCD Groups. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addi- tion, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

  • Page 19: Call Forwarding

    Call Forwarding Make sure your calls are Use Call Forwarding to redirect covered while you are your calls to another extension or Voice Mail. In addition, you can set away from your desk. up Call Forwarding to reroute all calls or just outside calls. There are four types of Call Forwarding: ●...

  • Page 20

    Call Forwarding 2. Dial or press for Call Forwarding Immediate. You see: Dial or press for Call Forwarding No Answer. You see: Dial or press for Call Forwarding Busy/No Answer. You see: MORE OFFP Dial or press for Off Premise Call Forwarding.

  • Page 21

    Call Forwarding MORE Dial or press for Personal Answering Machine Emulation. (See Voice Mail on page 180 for more.) You see: MORE Dial or press to select a Selectable Display Message. (See Selectable Display Messaging on page 157 for more.) Dial destination extension or 0 (or 01-04) for your operator.

  • Page 22

    Call Forwarding To cancel Call Forwarding 1. Press and dial , or press your Call Forwarding key. CFWD Press . You see: NONE 2. Dial , press , or press to cancel Call Forwarding.

  • Page 23: Call Forwarding At Your Super Display Telephone

    Call Forwarding Call Forwarding at your Super Display Telephone To activate Call Forwarding: 1. Press and dial , or press your Call Forwarding key. PROGRAM CALL FWRD Press . You see: IMMEDIATE 2. Dial or press for Call Forwarding Immediate. You see:...

  • Page 24

    Call Forwarding RING/NO ANS Dial or press for Call Forwarding No Answer. You see: BUSY/NO ANS Dial or press for Call Forwarding Busy/No Answer. You see:...

  • Page 25

    Call Forwarding OFF-PREMISE Dial or press for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see: ANS MACHINE Dial or press for Personal Answering Machine Emulation. (See Voice Mail on page 180 for more.) You see:...

  • Page 26

    Call Forwarding MESSAGE Dial or press to select a Selectable Display Message. (See Selectable Display Messaging on page 157 for more.) You see: 3. Dial destination extension or 0 (or 01-04) for your operator. Dial the Voice Mail master number. Press .

  • Page 27

    Call Forwarding Select the Call Forwarding type: – Dial or press to forward all calls. TRUNK ONLY – Dial or press to forward just outside calls. If you forward your calls immediately to a co- worker, only the user at the forwarding destination can call you on the Intercom.

  • Page 28

    Call Forwarding To cancel Call Forwarding 1. Press and dial , or press your Call Forwarding key. PROGRAM CALL FWRD Press . You see: 2. Dial NONE Press Press...

  • Page 29: Call Forwarding Off Premise

    Call Forwarding Off Premise Set up a multiple-party Redirect your calls to If you have a display keyset, Off telephone meeting your cell phone or your Premise Call Forwarding allows you to forward your calls to an without leaving the office. home office.

  • Page 30: Off Premise Call Forwarding At Your 22-button Or 34-button Telephone

    Call Forwarding Off Premise Off Premise Call Forwarding at your 22-Button or 34-Button Telephone To set up Call Forwarding Off Premise: 1. Press the and dial , or press your Call Forwarding key. CFWD Press . You see: Dial and skip to step 5. MORE Press .

  • Page 31

    Call Forwarding Off Premise If you press to store the number in a Speed Dial bin, you see: – Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + to exit. HOLD If you press to store a new number (automati- cally in Speed Dial bin 720), you see: –...

  • Page 32

    Call Forwarding Off Premise VIEW If you pressed to view your currently stored number, you see: – Press to exit the VIEW mode. You see: Select the Call Forwarding type: – Dial or press to forward all calls. TRNK – Dial or press to forward just outside calls.

  • Page 33: Off Premise Call Forwarding At Your Super Display Telephone

    Call Forwarding Off Premise NONE 2. Press Dial Press Off Premise Call Forwarding at your Super Display Telephone To set up Call Forwarding Off Premise: 1. Press the and dial , or press your Call Forwarding key PROGRAM CALL FWRD Press .

  • Page 34

    Call Forwarding Off Premise OFF-PREMISE 2. Dial or press . You see: SPEED DIAL BIN – Press to select a Speed Dial bin as your Off Premise Call Forwarding number. NUMBER – Press to store a new Off Premise Call Forwarding number (automatically in bin 720).

  • Page 35

    Call Forwarding Off Premise NUMBER If you press to store a new number (automatically in Speed Dial bin 720), you see: – Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or to store Intercom codes + .

  • Page 36

    Call Forwarding Off Premise VIEW If you pressed to view your currently stored number, you see: – Press to exit the VIEW mode. You see: Select the Call Forwarding type: – Dial or press to forward all calls. TRUNK ONLY –...

  • Page 37

    Call Forwarding Off Premise – indicates that Off Premise Call Forwarding FWD OFP is enabled, followed by the number. – If you selected a Speed Dial bin with a stored name, the name will display instead. To cancel Call Forwarding Off Premise: 1.

  • Page 38: If You Have A 22-button Non-display Telephone

    – You must do this before proceeding to step 2 below. – For example, the following sequence programs the number 12039265400 with the name NEC to go out over line group 0: #77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 + HOLD + SPK.

  • Page 39: Call Timer

    Call Timer Set up a multiple-party Keep track of your time If your phone has a Call Timer telephone meeting key, your display can keep track on the phone. of your time on a call. without leaving the office. There are two types of Call Timer keys: ●...

  • Page 40

    Call Timer ● Wrap-up Timer Display After hanging up a timed call, your display will show the Call Timer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call. To time your outside call if you have an Automatic Call Timer key: 1.

  • Page 41

    Call Timer To review the duration of your last timed call: While idle, press the Manual or Automatic Call Timer key. – Press or wait 6 seconds to return to idle CLEAR Time/Date display.

  • Page 42: Call Waiting / Camp-on

    Call Waiting / Camp-On Set up a multiple-party Know when you have With Call Waiting, a co-worker telephone meeting calls waiting, or wait in can call you while you’re busy and wait in line (Camp-On) for without leaving the office. line for a busy co-worker.

  • Page 43: Callback

    Callback You don’t have to When you call a busy co-worker, repeatedly call a busy you can leave a Callback request co-worker back, hoping to for a return call. There is no need to keep calling your co-worker find them idle. back, hoping to find them idle.

  • Page 44: Caller Id

    Caller ID Your display can show Caller ID allows your telephone your outside caller’s display to show the incoming caller’s telephone number and phone number and optional name. Caller ID supports optional name. your telephone company’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available.

  • Page 45

    Caller ID To cancel the Caller ID display and return your phone to its normal display: You can only do this while you’re on a call, not while your phone is ringing. 1. Press To turn the Caller ID display back on (after you press CLEAR to cancel it): 1.

  • Page 46: Caller Id Logging

    Caller ID Logging Your phone can store If your system has Caller ID your caller’s name and enabled, Caller ID logging stores in a log your caller’s number and phone number for easy optional name for each outside call review and redialing. that rings the system.

  • Page 47

    Caller ID Logging – = the total number of Caller ID records in your log. Total – = the number of new calls since you last reviewed your log. While this display is on screen, you can: – Press to review all your Caller ID records. UNAN –...

  • Page 48

    Caller ID Logging – The outside (or name – if programmed) line number the call came in on. – The the call, or if the call extension that answered was unanswered. 5. Use to scroll through the Caller ID records that are logged at your phone. Press to toggle between Page 1...

  • Page 49: Caller Id Logging At Your Super Display Telephone

    Caller ID Logging Caller ID Logging at your Super Display Telephone To review your Caller ID log: CALLS nn While idle, press (where is the number of Caller ID records currently logged at your phone). – Your (the large green LED on the Ring/Message Lamp upper right corner of your phone) winks on (green) when you have Caller ID records you have not reviewed.

  • Page 50

    Caller ID Logging 2. While this display is on screen, you can: VIEW ALL – Press to review all your Caller ID records. VIEW UNANS – Press to review the records just for calls that rang your phone but were unanswered in the system. DELETE ALL –...

  • Page 51

    Caller ID Logging to scroll through the Caller ID records that are logged at your phone. When a Caller ID record is displayed, you can: CALLBACK – Press to call the person back. DELETE – Press to delete the displayed record. STORE BIN –...

  • Page 52: Central Office Calls, Answering

    Central Office Calls, Answering Set up a multiple-party Normally, outside calls ring Outside calls can ring your exten- telephone meeting sion directly, without having to be your extension directly. transferred by your company’s without leaving the office. operator or receptionist. To answer an outside call: Outside calls normally flash red on your line/loop keys.

  • Page 53: Central Office Calls, Placing

    Central Office Calls, Placing Set up a multiple-party Your system offers many There are many different ways telephone meeting convenient ways to place you can place outside calls. Choose the one which works best without leaving the office. outside calls. for you.

  • Page 54

    Central Office Calls, Placing To place a call using a line or loop key: 1. Press the key. The key will light green and you’ll hear dial tone from your outside line. If you have Store and Forward enabled and are using a loop key, the system will dial out your call 6 seconds after you dial the last digit.

  • Page 55

    Central Office Calls, Placing To place a call over a specific line (using Line Dial-Up or Direct Line Access): 1. Press 2. For Line Dial-Up: Dial + + line number (e.g., 01 for line 1). For Direct Trunk Access: Dial + line number (e.g., 01 for line 1).

  • Page 56

    Central Office Calls, Placing To place a call over a line group (using a Line Group Access Code or Line Group Routing): 1. Press 2. Dial a Line Group Access Code (90-98). Dial 90 for group 0, 91 for group 1, etc. If you hear dial tone as soon as you dial 9, your system has Line Group Routing.

  • Page 57

    Central Office Calls, Placing – For Your Notes –...

  • Page 58: Conference

    Conference Set up a multiple-party Conference lets you add additional telephone meeting inside and outside callers to your without leaving the office. conversation. In addition to Conference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen, Meet-Me Conference, Privacy Release Groups and Tandem Trunking (Unsupervised Conference).

  • Page 59: Dial Number Preview

    Dial Number Preview Avoid dialing errors by With Dial Number Preview, you previewing your call can dial and review a number before you dial it. before the system dials it out. To dial using Dial Number Preview: Do not lift the handset, press or press 2.

  • Page 60: Dial Number Preview Editing Example

    Dial Number Preview Press a line key to have the system automatically dial the displayed number. Dial Number Preview Editing Example To replace 2049265410 with 203-926-5400: Dial + 2049265410. You see: 2049265410- 2. Press until you see: 20-9265410 3. Dial .

  • Page 61: Direct Station Selection (dss)

    Direct Station Selection (DSS) Quickly place and Transfer If the DSS feature is enabled for calls to co-workers. your phone, all your Programmable Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and Transfer to co-work- ers.

  • Page 62: Direct Station Selection Console

    Direct Station Selection Console Use your DSS Console Your optional DSS Console pro- for one-touch access to vides additional one-button access to co-workers, outside lines and co-workers, outside lines system features. If you do a lot of and system features. call processing, your console will be a welcome convenience.

  • Page 63

    Direct Station Selection Console DSS Console Key Assignments Account Code Key Code: ....26 BLF: ....Off: Account Code inactive On: Account Code active for call Fast Flash: Account Code entry mode Operation: .

  • Page 64

    Direct Station Selection Console DSS Console Key Assignments (Cont’d) Hotline BLF: ....Off: Partner is idle On: Partner is ringing or busy Fast Flash: Partner in DND Operation: .

  • Page 65

    Direct Station Selection Console DSS Console Key Assignments (Cont’d) Reverse Voice Over BLF: ....Off: Co-worker idle On: Co-worker busy or ringing Fast Flash: Co-worker in DND Operation: .

  • Page 66: Default Dss Console Key Assignments

    Direct Station Selection Console Default DSS Console Key Assignments The illustrations below show your DSS Console’s default (factory- installed) key assignments. Check with your Communications Manager to see if your console assignments differ from the defaults. 110-Button DSS Console Default Assignments These keys are PAGE PAGE 1 PAGE 2 PAGE 3...

  • Page 67

    Direct Station Selection Console 24-Button DSS Console Default Assignments...

  • Page 68

    Direct Station Selection Console – For Your Notes –...

  • Page 69: Directed Call Pickup

    Directed Call Pickup Answer a co-worker’s Directed Call Pickup permits you calls from your phone. to pick up (intercept) a call ring- ing a co-worker’s extension. You can use Directed Call Pickup to pick up the following types of calls ringing a co-worker’s phone: ●...

  • Page 70: Directory Dialing

    Directory Dialing Place Intercom or Speed Directory Dialing allows you to Dial calls from a select a co-worker or outside call displayed list of names. from a list of names, rather than dialing the phone number. (You must have a display telephone to use Directory Dialing.) There are three types of Directory Dialing: System ( ompany-wide) Speed Dial names...

  • Page 71

    Directory Dialing Dial the number that corresponds to the first letter of the desired name. For example, dial if the first letter begins with G, H or I. Press to scroll alphabetically through the selected directory. If you see the name you want to call, just press to place your call.

  • Page 72: Distinctive Ringing

    Distinctive Ringing Customize your Use Distinctive Ringing to cus- telephone’s ringing so tomize the way your telephone rings. If you are in a large work you’ll know when calls area with other co-workers, set up are just for you. Distinctive Ringing so you’ll always know when calls are for you.

  • Page 73: Distinctive Ring Configuration

    Distinctive Ringing Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring. Or, you can first set up Distinctive Ring Configuration and then use Extension Override to further customize ringing. (Note that your Extension Override selections always override your Distinctive Ring Configuration settings.) Key Ring Override...

  • Page 74

    Distinctive Ringing MORE 1. While idle, press . You see: RING Press . You see: CNFG 3. Press . You see: – Press to change the sound of your Intercom ringing. (To make your Intercom calls ring, use the User-Programmable Feature.) RGRP –...

  • Page 75

    Distinctive Ringing DFLT – Press to select one of the 3 default ringing setups (1-3) and cancel your custom settings. When you select a ringing option in the previous step, your phone “plays” the current ring setting for that option and displays your choice. –...

  • Page 76

    Distinctive Ringing To customize ringing at your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. PROGRAM While your phone is idle, press . You see: RING Press . You see: CONFIG 3.

  • Page 77

    Distinctive Ringing From the displayed choices: INTERCOM – Press to change the sound of your Intercom ringing. (To make your Intercom calls ring, use the User-Programmable Feature.) RING GROUP – Press to change your Ring Group ringing. RECALL – Press to change the sound of your Hold, Park, and Transfer Recall ringing.

  • Page 78: Extension Override

    Distinctive Ringing For the option you choose to change: RING TONE – Press to change the ringing pitch, then go to step 5. CADENCE – Press to change the ringing pattern, then go to step 5. CANCEL – Press to cancel your selection and return to the previous step.

  • Page 79

    Distinctive Ringing While your phone is idle, press . You see: RING 2. Press . You see: ASGN Press to change the ringing for your outside calls (Extension Override). You see: Select the outside call ringing mode you want to change. –...

  • Page 80

    Distinctive Ringing To customize ringing for outside calls from your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. PROGRAM While your phone is idle, press . You see: RING Press .

  • Page 81

    Distinctive Ringing ASSIGN Press to change the ringing for your out- side calls (Extension Override). You see: Select the outside call ringing mode you want to change. DAY RING – Press for day mode calls. NIGHT RING – Press for night mode calls. DELAY RING –...

  • Page 82: Key Ring Override

    Distinctive Ringing Key Ring Override ☎ Set up Unique Ringing for your Line, Call Coverage, and Group Call Pickup Keys. To set up Key Ring Override for your 22-button or 34-but- ton display telephone: – Your extension’s Class of Service may block you from doing this.

  • Page 83

    Distinctive Ringing Press one key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. –...

  • Page 84

    Distinctive Ringing RING Press . You see: 3. To set up Key Ring Override, press . You see: 4. Select the type of key you want to program. – The ring type you select in the next step will be assigned to the key you press in this step.

  • Page 85

    Distinctive Ringing Press one key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. –...

  • Page 86: Administration

    Distinctive Ringing Administration ☎ Selecting and Storing a Default Ring Tone Set To select a new default Ring Tone Set for your 22-button or 34-button display telephone: 1. While your phone is idle, press . You see: RING 2. Press .

  • Page 87

    Distinctive Ringing When you see: – Dial (for yes) or confirm your selection, or – Dial (for no) to exit without making a selection. 8. Press to exit. To select a new default Ring Tone Set for your super dis- play telephone: PROGRAM While your phone is idle, press...

  • Page 88

    Distinctive Ringing RING Press . You see: CONFIG 3. Press . You see: DEFAULT 3. Press . You see: 4. Select the Ring Tone Set you want to use (1-3). – By default, your extension initially uses Ring Set 1.

  • Page 89

    Distinctive Ringing When you see: – Dial (for yes) or confirm your selection, or – Dial (for no) to exit without making a selection. 7. Press to exit. To store your customized ringing as a default Ring Tone Set from your Super Display telephone: –...

  • Page 90

    Distinctive Ringing ADMIN 2. Press . You see: 3. Enter the System Administrator ( ), System 0000 Administrator 2 ( ), or Installer ( ) password. 9999 372000 You see: 4. Enter the number of the default Ring Set (1-3) to which you want to save your phone’s configuration.

  • Page 91

    Distinctive Ringing When you see: – Dial 9 (for yes) to confirm your selection, or – Dial 6 (for no) to exit without making a selection. 6. Press to exit.

  • Page 92: Do Not Disturb

    Do Not Disturb Work by your phone Use Do Not Disturb (DND) to undisturbed by incoming block incoming calls, Off-Hook calls and announcements. Signaling and Paging announce- ments. With DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls.

  • Page 93: Do Not Disturb At Your Super Display Telephone

    Do Not Disturb The first line of the display shows the currently selected DND type. Select the soft key for the DND type you want to select. Dial a digit ( ) for the DND type you want to select. ) = Incoming outside calls blocked ) = Incoming Intercom calls blocked ) = All calls blocked...

  • Page 94

    Do Not Disturb The first line of the display shows the currently selected DND type. Select the soft key for the DND type you want to select. Dial a digit ( ) for the DND type you want to select. ) = Cancels DND.

  • Page 95

    Do Not Disturb To check your extension’s DND type: Look at the second line of your display. When you enable Do Not Disturb, the display will show one of the following: DND ALL DND EXTERNAL DND INTERCOM...

  • Page 96: Do Not Disturb Override

    Do Not Disturb Override Get through right away to Do Not Disturb Override allows a co-worker in Do Not you to override another exten- sion’s Do Not Disturb. You can Disturb. get through to a co-worker right away while their phone is in Do Not Disturb.

  • Page 97: Door Box

    Door Box Use a Door Box to The Door Box is a self-contained remotely monitor an Intercom unit you can use to mon- entrance door. itor an entrance door. A visitor at your door can press the Door Box call button (like a door bell). The Door Box then sends chimes to all telephones programmed to receive chimes.

  • Page 98

    Door Box To remotely open or close your entrance door: OPEN 1. To open the door, press CLOSE To close the door, press again or To place a call from the Door Box: Press the Door Box call button. When someone inside the building answers your call, speak toward the Door Box.

  • Page 99: Extension Locking

    Extension Locking Secure your phone when Use Extension Locking to secure you must leave your desk. your phone when you leave your office. You may want to do this if your phone has Toll Restriction and Class of Service options enabled that could be easily abused.

  • Page 100: Entering Or Changing Your Pin Number

    Extension Locking 3. Enter your PIN number + When entering your PIN number: – erases your entire entry. CLEAR – backspaces over (erases) the last digit entered. Entering or Changing Your PIN Number To enter your PIN number (if you don’t have one assigned to your extension): 1.

  • Page 101

    Extension Locking 3. Enter your new PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. To confirm your entry, reenter the PIN number you just entered in step 3 above + HOLD At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see:...

  • Page 102

    Extension Locking EXIT 5. Press To change your PIN number (if you already have one assigned): 1. Press 2. Dial At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 3. Enter your current PIN number + HOLD. At a 22- or 34-Button Display Telephone, you see:...

  • Page 103

    Extension Locking At a Super Display Telephone, you see: Enter your new PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 5. To confirm your entry, reenter the PIN number you just entered in step 4 above + HOLD At a 22- or 34-Button Display Telephone, you see:...

  • Page 104

    Extension Locking At a Super Display Telephone, you see: EXIT 6. Press To unlock an extension (and clear their PIN number) from the attendant’s phone: 1. Press You must have a PIN number entered for your phone to be able to use this feature. 2.

  • Page 105

    Extension Locking Enter your current PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. Enter the number of the extension you want to unlock + HOLD At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see:...

  • Page 106

    Extension Locking 5. Press to unlock the extension entered in step 4 above. Press to go back to step 3 without unlocking. 6. When you have unlocked all extensions desired, press to exit. CONF...

  • Page 107: Extension Hunting

    Extension Hunting Your system can Your phone may be in a group with co-workers that share automatically route calls responsibility for answering calls. to co-workers that work Each call into the group cycles through the group until you or one closely together.

  • Page 108: Flash

    Flash Make a new call without While on a call, Flash lets you get losing your line, or access dial tone for a new call without losing your line. You may also be unique features from your able to use Flash to access unique phone company.

  • Page 109: Forced Trunk Disconnect

    Forced Trunk Disconnect Disconnect a co-worker’s Forced Trunk Disconnect allows outside call in an you to disconnect (release) anoth- emergency. er extension’s active outside call. This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available.

  • Page 110: Group Call Pickup

    Group Call Pickup Easily answer a call You and some of your co-workers ringing a Pickup Group, may be in a Pickup Group so you can easily answer each other’s even if you don’t know calls. If you hear a co-worker’s which phone is ringing.

  • Page 111: Group Listen

    Group Listen Talk to an important client Group Listen permits you to talk or customer and have on the handset and have your caller’s voice broadcast over your your co-worker’s listen in telephone speaker. This lets others on the meeting. in your work area listen to the conversation.

  • Page 112: Group Ring

    Group Ring Calls can ring a group of If you are in a Ring Group with some of your co-workers, all your co-workers simultaneously. phones will ring simultaneously for new calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset. The following types of calls can ring your Ring Group: ●...

  • Page 113: Handsfree

    Handsfree Talk over your phone Handsfree Handsfree, using the Handsfree allows you to process built-in speaker and calls using the speaker and micro- phone in your telephone (instead microphone. of the handset). Handsfree is a — convenience when you don’t have a free hand to pick up the handset With Handsfree (for example, when you’re typing...

  • Page 114: User Programmable Feature

    Handsfree To change a handset call into a Handsfree call: 1. Press 2. Hang up the handset. To change a Handsfree call into a handset call: 1. Lift handset. User Programmable Feature # V A Enable voice-announce or ringing for your incoming Intercom calls.

  • Page 115: Automatic Handsfree

    Handsfree Automatic Handsfree With Automatic Handsfree, you can place or answer a call Handsfree just by pressing a key. You don’t have to press first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature. Automatic Handsfree is available for: ●...

  • Page 116: Headset Compatibility

    Headset Compatibility Have the privacy of a You can use a customer-provided handset call without having headset on your phone in place of to hold the handset. the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer). In addition, the headset provides privacy not available with Handsfree.

  • Page 117: Headset Mode Feature Interactions

    Headset Compatibility Headset Mode Feature Interactions ● Background Music If programmed and connected, Background Music will broad- cast over your telephone speaker while your extension is in the Headset mode. ● Central Office Calls, Answering While you are in the Headset mode, you can press your vol- ume keys while idle to control the volume of any ringing call.

  • Page 118: User Programmable Feature

    Headset Compatibility ● Transfer Screened and unscreened transfers work just like non-headset extensions. For example, if you press to answer a screened transfer, the call will connect to your headset when the transferring party hangs up. Handsfree Transfers always connect to your headset, not speakerphone.

  • Page 119: Hold

    Hold Have a call wait on Hold, Hold lets you put a call in a tem- then pick it up to continue porary waiting state. The caller on the conversation. Hold hears silence or Music on Hold, not the conversation in your work area.

  • Page 120

    Hold To place an outside call on System Hold: 1. Press 2. Hang up. The line will recall with a distinctive “double-wink” flash rate if you leave it on Hold too long. To pick up an outside call on System Hold: 1.

  • Page 121: Hold Recall

    Hold Hold Recall Your telephone display can show the type of call recalling, as well as which co-worker initially placed the call on Hold. Following are the displays you see at your phone when a call placed on Hold is recalling. In the first example, the call was placed on Hold at extension 301 (which does not have a name).

  • Page 122: Hotline

    Hotline Take advantage of A Hotline key is a type of one-button calling to a Programmable Function Key that co-worker with whom you gives you one-button calling and Transfer to the co-worker assigned work closely. as your Hotline partner. You can have multiple Hotline keys on your phone, each set up for a differ- ent Hotline partner.

  • Page 123: Interactive Soft Keys

    Interactive Soft Keys Use the advanced Your display telephone has features of your phone Interactive Soft Keys that provide just by pressing a soft intuitive feature access. You’ll find it is no longer necessary to key, without remembering remember feature codes to use the feature codes.

  • Page 124: Intercom

    Intercom Call your co-workers on Intercom gives you access to all the Intercom. your co-workers and your sys- tem’s attendants. Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset.

  • Page 125: User Programmable Feature

    Intercom User Programmable Feature # V A Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more. Using Your Soft Keys MORE VANN VAON Handsfree Answerback On (Forced Intercom Ringing Off) VAOFF Handsfree Answerback Off (Forced Intercom Ringing On)

  • Page 126: Language Selection

    Language Selection Change the language of Use Language Selection to choose your telephone displays English or Spanish as your tele- and soft keys. phone’s display language. If you choose Spanish, for example, your feature status messages and soft keys will will change from English to Spanish.

  • Page 127

    Language Selection To change the display and soft key language at your Super Display Telephone: Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. PROGRAM LANGUAGE 1. Press The top line of the display shows the currently selected language.

  • Page 128: Last Number Redial

    Last Number Redial Quickly select and redial Last Number Redial allows you to the last outside number quickly redial the last outside num- you dialed. ber you dialed. Quickly recall a busy or unanswered number with- out manually dialing the digits. Last Number Redial saves in the system memory the last 20 digits you dial, and can retain any com- bination of digits 0-9, # and *.

  • Page 129: Enhanced Last Number Redial At Your 22-button Or 34-button Display Telephone

    Last Number Redial Enhanced Last Number Redial at your 22-Button or 34-Button Display Telephone To redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when you press Press...

  • Page 130

    Last Number Redial To erase (clear) all the numbers from your Enhanced Last Number Redial buffer: Press . You see (for example): Press . You see: Press to erase all the numbers in the Last Number Redial buffer and return to idle. Press to return to step 1 without erasing the buffer.

  • Page 131: Enhanced Last Number Redial At Your Super Display Telephone

    Last Number Redial Enhanced Last Number Redial at your Super Display Telephone To redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when you press Press .

  • Page 132

    Last Number Redial To erase (clear) all the numbers from your Enhanced Last Number Redial buffer: Press . You see (for example): Press . You see: Press to erase all the numbers in the Last Number Redial buffer and return to idle. Press to return to step 1 without erasing the buffer.

  • Page 133: Meet-me Conference

    Meet-Me Conference Set up a multiple-party With Meet-Me Conference, you telephone meeting with can set up a telephone meeting your co-workers. with some of your co-workers — without leaving the office. Your co-workers join the Conference by dialing a Meet-Me Conference code.

  • Page 134

    Meet-Me Conference To join a Meet-Me Conference: 1. Listen for page announcing the Meet-Me Conference. 2. Lift handset and press 3. Dial the announced Meet-Me Conference code. Meet-Me Conference codes are #11 and #12.

  • Page 135: Message Waiting

    Message Waiting Leave a Message Waiting You can leave a Message Waiting request for a return call. indication at a busy or unanswered co-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone.

  • Page 136

    Message Waiting To review your Messages Waiting and then select a mes- sage for a return call: 1. Do not lift the handset. 2. Press The first message displays. Press repeatedly to display additional Messages Waiting, if any. Press when the extension you want to call displays. 4.

  • Page 137: Microphone Mute

    Microphone Mute Talk to a co-worker in your Microphone Mute lets you turn office without your caller off your phone’s Handsfree or hearing the conversation. handset microphone at any time. Microphone Mute prevents your callers from hearing conversations in your work area. You can use Microphone Mute while you are busy on the phone, in DND, or while a call is ringing.

  • Page 138: Using The Handsfree Reply Soft Key At Your Super Display Telephone

    Microphone Mute HFRP 2. Press . You see: The first line of the display indicates whether Handsfree Reply is on or off. 3. To turn Handsfree Reply on (if it is off), press To turn Handsfree Reply off (if it is on), press When you answer a voice-announced Intercom call (if Handsfree Reply is off): You hear a single beep in your speaker and the...

  • Page 139

    Microphone Mute HF REPLY 2. Press . You see: The first line of the display indicates whether Handsfree Reply is on or off. 3. To turn Handsfree Reply on (if it is off), press To turn Handsfree Reply off (if it is on), press When you answer a voice-announced Intercom call (if Handsfree Reply is off): You hear a single beep in your speaker and the...

  • Page 140: Monitor / Silent Monitor

    Monitor / Silent Monitor Monitor a co-worker’s Monitor lets you listen to the con- conversation without versation at a busy co-worker’s them knowing you are on extension. Your busy co-worker and their caller have no indication the phone. that you are on the call. This fea- ture could help you if you are a service department supervisor, for example.

  • Page 141: Name Programming

    Name Programming Program your extension’s You can customize your exten- sion’s name. When you place an name from your telephone. Intercom call, the name you enter shows on your co-worker’s dis- play. If you are an attendant, you may also be able to program a co-worker’s name as well as the name for a ring Group or UCD Hunting Group.

  • Page 142

    Name Programming 3. Follow the instructions in the Name Programming chart shown below. 4. Press to exit. Name Programming Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times...

  • Page 143: Night Service / Night Ring

    Night Service / Night Ring Night Service reroutes Night Service redirects your sys- your system’s calls after tem’s calls to their Night Mode hours. destination. Typically, the atten- dant or supervisor activates Night Service after normal working hours, when most of your co-work- ers are unavailable to answer calls.

  • Page 144: Off-hook Signaling

    Off-Hook Signaling Off-Hook Signaling helps While you are busy on a call, important callers get Off-Hook Signaling lets you know through. when another caller is tying to get through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free.

  • Page 145: Paging

    Paging Use Paging to broadcast Paging lets you broadcast announcements or announcements to other keyset quickly locate co-workers. users and to external Paging speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging.

  • Page 146: User Programmable Feature

    Paging To make an Internal Paging Announcement: 1. Press PAGE 2. Dial or press 3. Dial the Page Zone number or press (for All Call Page). Page zone numbers are 1-7 or 0 for All Call. If you dial , your announcement broad- casts into the External Paging Zone as well.

  • Page 147: Park

    Park Park a call in orbit so a Park places an outside call in a co-worker can pick it up. waiting state (called a Park Orbit) You don’t have to locate so a co-worker can pick it up. There are two types of Park: a co-worker to handle System and Personal.

  • Page 148: Personal Park

    Park To retrieve a call from a System Park Orbit: ● Standard Operation 1. Press 2. Dial and the System Park Orbit (60-69). ● Using Your Soft Keys PKUP 1. Press and press 2. Press 3. Dial the System Park Orbit (0-9) and hang up. Personal Park To Park a call at a co-worker’s extension (using Personal Park):...

  • Page 149

    Park ● Using Your Soft Keys PARK While on an outside call, press PERS 2. Press Dial a co-worker’s extension number and hang up. To retrieve a call parked at a co-worker’s extension: ● Standard Operation 1. Press and dial Dial the number of the extension at which the call is Parked.

  • Page 150: Park Recall

    Park Park Recall Your telephone display can show the type of call recalling, as well as which co-worker initially parked the call. Following are the displays you see at your phone when a parked call is recalling. In the first example, the call was parked in system orbit 60 by extension 301 (which does not have a name).

  • Page 151: Prime Line Preference

    Prime Line Preference Get dial tone for a call Prime Line Preference allows you to get dial tone for a call just by just by lifting the handset. lifting the handset. You do not have to press a line key, loop key or the ICM key first.

  • Page 152: Privacy And Privacy Release Groups

    Privacy and Privacy Release Groups Privacy prevents Privacy interruptions at your If your extension has Privacy extension. enabled, it automatically blocks — incoming Barge In attempts and Camp-On signals from your co- Privacy Release lets you workers. If you don’t want your join co-worker’s calls.

  • Page 153: Programmable Function Keys

    Programmable Function Keys Programmable Function Your keyset has Programmable Keys simplify your Function Keys. These keys sim- phone’s operation. plify placing calls, answering calls, and using certain features. Your Programmable Function Keys are assigned for you, but can be changed as your needs change. Your Communications Manager can tell you which Programmable Function Keys are currently on your phone.

  • Page 154

    Programmable Function Keys Programmable Function Key Assignments Account Code Key Code: ....26 BLF: ....Off: Account Code inactive On: Account Code active for call Fast Flash: Account Code entry mode Operation: .

  • Page 155

    Programmable Function Keys Programmable Function Key Assignments (Cont’d) Group Pickup Key Code: ....Group Pickup Immediate Ring: 09 + Pickup Group (1-8) Group Pickup No Ring (lamp only): 10 + Pickup Group (1-8) Group Pickup Delay Ring: 11 + Pickup Group (1-8)

  • Page 156

    Programmable Function Keys Programmable Function Key Assignments (Cont’d) Loop Keys (Switched or Fixed) Key Code: ....Switched Loop Key: 01 Fixed Loop Key: 02 + Line group (90-98) BLF: .

  • Page 157: Check Key

    Programmable Function Keys Programmable Function Key Assignments (Cont’d) Reverse Voice Over Key Code: ....23+ Covered Extension (e.g., 304) BLF: ....Off: Co-worker idle On: Co-worker busy or ringing Fast Flash: Co-worker in DND Operation: .

  • Page 158: User Programmable Feature

    Programmable Function Keys 2. Press the Programmable Function Key you want to check. 3. Press another Programmable Function Key. Press to exit. To check a Personal Speed Dial key: 1. Press SPK flashes while you are in the check mode. 2.

  • Page 159: Removing Lines And Extensions

    Removing Lines and Extensions Temporarily remove You can remove problem outside problem extensions and lines and co-worker’s extensions lines from service until from service. This helps ensure they can be repaired. maximum system performance. Normally, this capability is reserved for attendants and supervisors. For example, the atten- dant can busy-out a noisy line or faulty extension until service personnel can repair the problem.

  • Page 160: Reverse Voice Over

    Reverse Voice Over Privately call a co-worker While on a handset call, Reverse while you’re busy on Voice Over lets you make a pri- your handset. vate Intercom call to an idle co-worker. You just press and hold down your Reverse Voice Over key to make the private call. Your initial caller cannot hear the Reverse Voice Over (private Intercom) conversation.

  • Page 161

    Reverse Voice Over To place a Reverse Voice Over call: While on a handset call, press and hold your Reverse Voice Over key. You hear two beeps, then conversation with your co-worker in your handset. Your Voice Over key lights red. To return to your initial caller: Release your Reverse Voice Over key.

  • Page 162: Ringing Line Preference

    Ringing Line Preference Simply lift the handset to Ringing Line Preference lets you answer a ringing call. answer a ringing call just by lift- ing the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference.

  • Page 163: User Programmable Feature

    Ringing Line Preference To use Ringing Line Preference: 1. Lift the handset or press You automatically answer the call. To bypass Ringing Line Preference: 1. Before lifting the handset or pressing , press one of the following: - Line key - Programmable Function Key User Programmable Feature # R L P...

  • Page 164: Save Number Dialed

    Save Number Dialed Save the number you just Save Number Dialed permits you to save your last outside number dialed for quick redialing. and easily redial it later on. For example, you can recall a busy or unanswered number without manually dialing the digits. Your phone system retains the saved number until you store a new one in its place.

  • Page 165: Selectable Display Messaging

    Selectable Display Messaging While you’re away from You can select a preprogrammed your phone, display Selectable Display Message for telephone callers can your extension. Your display tele- phone callers see the selected receive personalized text message when they call your messages you set up.

  • Page 166: Selectable Display Messaging At Your 22-button Or 34-button Display Telephone

    Selectable Display Messaging Selectable Display Messaging at your 22-Button or 34-Button Display Telephone To select a Selectable Display Message: 1. Press and dial , or press your Call Forwarding key. CFWD Press . You see: MORE 2. Dial or press .

  • Page 167

    Selectable Display Messaging The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial or extension name). Refer to the table below when entering digits. 7.

  • Page 168: Selectable Display Messaging At Your Super Display Telephone

    Selectable Display Messaging Selectable Display Messaging at your Super Display Telephone To select a Selectable Display Message: 1. Press and dial , or press your Call Forwarding key. PROGRAM CALL FWRD Press . You see: MESSAGE 2. Dial or press .

  • Page 169

    Selectable Display Messaging Press to select the message. Press to scroll through the text of the available messages. Press to program or append the message text. Enter any additional digits. The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial or extension name).

  • Page 170: Entering Additional Characters

    Selectable Display Messaging NONE 2. Dial , press , or press to cancel Selectable Display Messaging. goes out. Entering Additional Characters Use the following table when appending (adding digits/char- acters to) Selectable Display Messages. Name Programming Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times...

  • Page 171

    Selectable Display Messaging – For Your Notes –...

  • Page 172: Speed Dial

    Speed Dial Use Speed Dial instead Speed Dial gives you quick access of dialing long numbers. to frequently called numbers. Instead of dialing a long tele- phone number to reach a client or customer, use Speed Dial. Speed Dial also lets you store Intercom digits for quick access to commonly used features.

  • Page 173

    Speed Dial To program a System Speed Dial number: Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can. 1. Press and dial Press Dial the system bin number (normally 200-299). 3.

  • Page 174

    Speed Dial 10. Repeat from step 2 to program another bin number. Press to exit. To dial a System Speed Dial number: 1. Press and dial 2. Dial the system bin number (normally 200-299). Press a Programmable Function Key for System Speed Dial bin.

  • Page 175: Personal Speed Dial

    Speed Dial Personal Speed Dial Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.) Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers (701-710).

  • Page 176

    Speed Dial To program a Personal Speed Dial number: 1. Press and dial Press Dial the personal bin number (normally 701-720). Press a Personal Speed Dial key (for bins 1-10). Press + a Personal Speed Dial key (for bins 11-20). 3.

  • Page 177

    Speed Dial 9. Press 10. Repeat from step 2 to program another bin number. Press to exit. To dial a Personal Speed Dial number: 1. Press and dial Dial the personal bin number (normally 701-720). Press a Personal Speed Dial key (for bins 1-10). Press + a Personal Speed Dial key (for bins 11-21).

  • Page 178: Entering Speed Dial Names

    Speed Dial Entering Speed Dial Names Use the following table when entering Speed Dial names. Name Programming Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times...

  • Page 179: Split

    Split Switch between active With Split, you can split (alternate) calls without Conferencing between your current call and a the calls together. new call. Split lets you easily alter- nate between the calls without joining (Conferencing) your callers together. Split requires a uniquely programmed Split Programmable Function key.

  • Page 180

    Split To Split between your current Intercom call and an outside call: 1. Press to place your current Intercom call on Hold. 2. Place or answer outside call. 3. Press your Split key to switch between your two calls. To Split between your current outside call and a waiting outside call: 1.

  • Page 181: Tandem Trunking

    Tandem Trunking Join two callers in Tandem Trunking (Unsupervised Conference, leave the Conference) allows you to join call and let their two outside callers in a line-to-line Conference. You can conversation continue. then drop out of the call, leaving your callers in an unsupervised Conference. You are no longer part of the conversation.

  • Page 182: User Programmable Feature

    Tandem Trunking To Barge In on a tandem call: Use this procedure to rejoin a Conference already in progress. 1. Press line key for busy line. Press and dial the line’s Direct Line Access code (e.g., 101 for line 1). BARG 2.

  • Page 183: Transfer

    Transfer Send the outside call you Transfer permits you to send your are on to a co-worker. active outside call to a co-worker, Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to the desired co-worker.

  • Page 184

    Transfer 4. Announce the call to make a Screened Transfer. Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects the call). Hang up to send the call through unscreened. The call will recall to you if unanswered at the destination.

  • Page 185: Transfer Recall

    Transfer Transfer Recall Your telephone display can show the type of call recalling, as well as which co-worker initially transferred the call. Following are the displays you see at your phone when a transferred call is recalling. In the first example, the call was transferred by extension 301 (which does not have a name).

  • Page 186: Trunk (line) Queuing And Callback

    Trunk (Line) Queuing and Callback When all outside lines are Line Queuing permits you to busy, Line Queuing lets queue (wait in line) on hook for a you wait in line for a line busy line or line group to become free.

  • Page 187

    Trunk (Line) Queuing and Callback To queue for a busy line: 1. Press line key for busy line. Press and dial the line’s Direct Line Access code (e.g., 101 for line 1). Dial ; do not hang up. When the line becomes free, you automatically connect. When you hear dial tone from the line, you can place your call again.

  • Page 188: Voice Mail

    Voice Mail End the frustration of Your system may be connected to missed calls, inaccurately an NVM-Series Voice Mail with written messages and Automated Attendant system. telephone tag. NVM-Series Voice Mail provides your system with comprehensive voice messaging capability as well as a sophisticated Automated Attendant.

  • Page 189

    Voice Mail sation. (Check with your Communications Manager to see if you have Conversation Record capability.) ● Personal Answering Machine Emulation You can have your idle telephone emulate a personal answer- ing machine. This lets Voice Mail screen your calls, just like your answering machine at home.

  • Page 190: Calling Your Mailbox

    Voice Mail Calling Your Mailbox To call your mailbox: Your key and lamp flash fast Ring/Message when you have new messages in your mailbox. VM00 V-MAIL 00 1. Press Press Press , then dial the Voice Mail master number (e.g., 700) followed by your mailbox number. Your mailbox number is normally the same as your extension number.

  • Page 191: Leaving A Message

    Voice Mail Leaving a Message To leave a message in the mailbox of an unanswered extension: The extension you call can be busy, in Do Not Disturb, or unanswered. 1. Press The Voice Mail system will prompt you to leave a message.

  • Page 192: Transferring Calls To A Mailbox

    Voice Mail Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A 1. Press 2. Dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 301). This number can be your mailbox number (if you’re away from your desk) or a co-worker’s mail- box number.

  • Page 193: Conversation Record

    Voice Mail Conversation Record To record your active call in your mailbox: Only one party on a call can use Conversation Record at any one time. This includes Intercom calls and Conference calls. 1. Press or your Voice Mail Record key. Your Record key lights green while your system calls your mailbox.

  • Page 194

    Voice Mail Dial or press to forward all calls. TRNK Dial or press to forward just outside calls. Your key flashes. To cancel Personal Answering Machine Emulation at your 22-Button or 34-Button Telephone: 1. Press and dial , or press your Call Forwarding key.

  • Page 195

    Voice Mail To activate Personal Answering Machine Emulation from your Super Display Telephone: 1. Press and dial , or press your Call Forwarding key. PROGRAM CALL FWRD Press . You see: ANS MACHINE 2. Dial or press . You see: Dial or press to forward all calls.

  • Page 196

    Voice Mail To cancel Personal Answering Machine Emulation at your Super Display Telephone: 1. Press and dial , or press your Call Forwarding key. PROGRAM CALL FWRD Press . You see: NONE 2. Dial , press , or press to cancel for- warding.

  • Page 197: Checking Your Messages

    Voice Mail Checking Your Messages To check your messages: 1. Press You see: Number of MSG = n (where n is the number of new messages in your mailbox). Message Center Mailbox The Message Center key flashes fast (green) when there are new messages not listened to in the Message Center mailbox.

  • Page 198: Voice Over

    Voice Over Get through to a Voice Over lets you get through to co-worker busy on a a co-worker busy on a handset handset call — without call. With Voice Over, the person you call hears an alert tone fol- interrupting their call.

  • Page 199: Volume And Contrast Control

    Volume and Contrast Control Adjust the volume of your You can easily adjust the volume call, as well as your of your phone and the contrast of the display. The volume and dis- phone’s display contrast. play settings you make are “remembered”...

  • Page 200

    Volume and Contrast Control 3. Press . You see: Press the key for the type of volume you want to adjust: – = Ringing RING – = Off-hook ringing OFHK – = Page announcements (incoming) PAGE You see (ringing shown): Press to adjust the selected volume.

  • Page 201: Contrast Control

    Volume and Contrast Control Press the key for the type of volume you want to adjust: – = Ringing RING – = Off-hook ringing OFF-HK RING – = Page announcements (incoming) PAGE You see (ringing shown): Press to adjust the selected volume. –...

  • Page 202: User Programmable Features

    User Programmable Features Set up a multiple-party Set up your telephone to The User Programmable Features telephone meeting meet your own unique allow you to customize your tele- phone to work just the way you without leaving the office. requirements. want.

  • Page 203

    User Programmable Features User Programmable Features To program a feature, press # and the feature's code. F or example, to enable incoming Paging, press # and dial V P Y , then SPK to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to the attendant. Feature Mnemonic Numeric...

  • Page 204: Walking Class Of Service

    Walking Class of Service Use your Toll Restriction Walking Class of Service allows and Class of Service at a you to temporarily implement co-worker’s phone. your Toll Restriction and Class of Service settings at a co-worker’s phone. You would normally do this to override dialing restrictions at a telephone.

  • Page 205

    Walking Class of Service Enter your own extension number + When entering an extension or PIN number: erases your entire entry. CLEAR backspaces over (erases) the last digit entered. At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4.

  • Page 206

    – For Your Notes –...

  • Page 207

    Key 11=Night Key LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12 Key 24=Operator Call Key Keys 13-24 are undefined for non-attendants in DS2000. Keys 7-24 are undefined for non-attendants in DS1000. FLASH PQRS WXYZ DIAL OPER SPKR CONF...

  • Page 208

    NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com *80000MFH07* June 2, 2004 Printed in U.S.A. 80000MFH07...

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