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NEC DS1000 Release Notes

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!! Important Notes When Upgrading or Transferring a Database !!
If upgrading or transferring a database from a software version prior to 02.02.14:
•
Use the option 9803 - Initialize Distinctive Ringing to initialize Distinctive Ringing sys-
tem-wide with a single command. Following initialization, you must reset the system or
unplug and then replug each telephone.
•
Use the option 9804 - Initialize Caller ID Log Utility to initialize (clear) your Caller ID logs.
•
You should always use Call Forwarding Cancel to initialize Call Forwarding after upgrad-
ing your system from a prior software level.
When installing telephones:
•
Digital station ports (300-315) automatically detect the type of connected device when the
keyset, 2-OPX Module or Digital Door Box is plugged in. With this software, it is no longer
necessary to individually set circuit types in 1801 - Extension Circuit Type .
DS1000
02.11.00
Release Notes

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  • Page 1 Digital station ports (300-315) automatically detect the type of connected device when the keyset, 2-OPX Module or Digital Door Box is plugged in. With this software, it is no longer necessary to individually set circuit types in 1801 - Extension Circuit Type . DS1000 02.11.00 Release Notes...
  • Page 2 No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no event shall NEC America, Inc.

  • Page 3: Table Of Contents

    DS1000 Release Notes Table of Contents DS1000 Release Notes DS1000 Release Notes Table of Contents DS1000 02.10.09 Release Notes New Features in 02.10.09 ........1 Auto Redial .
  • Page 4 DS1000 Release Notes Table of Contents Super Display Telephone Operation... 22 Call Timer ......... . . 25 Enhanced Call Timer .
  • Page 5 DS1000 Release Notes Table of Contents Modem Cut-Through ........36 Limitations On PFT/MDM Port To Prevent Relay Misoperation .
  • Page 6 DS1000 Release Notes Table of Contents Answering Machine Ports and Caller ID ... . . 48 Disconnecting Conversation Record Simplified..48 Personal Answering Machine Emulation Soft Key Enhancements .
  • Page 7 DS1000 Release Notes Table of Contents Using Trunk-To-Trunk Transfer To Set Up A Tandem Call ........55 Time and Date.
  • Page 8 DS1000 Release Notes Table of Contents Update Utility Version 02.01.02......60 Default Only Installation Path ..... 60 DS1000 02.10.13/02.11.00 Release Notes...

  • Page 9: New Features In 02.10.09

    DS1000 02.10.09 Release Notes DS1000 02.10.09 Release Notes DS1000 02.10.09 Release Notes New Features in 02.10.09 New Features in 02.10.09 Auto Redial Feature Available Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial.

  • Page 10: Programming

    DS1000 02.10.09 Release Notes New Features in 02.10.09 Call Progress Tones Description Frequencies Rate Busy tone 480 Hz + 620 Hz 500 mS on, 500 mS off (+ 50 mS) Audible ring tone (ring- 440 Hz + 880 Hz 800mS to 1.2 sec on, 2.7 back) sec to 3.3 sec off...

  • Page 11: Call Forwarding Off Premise

    DS1000 02.10.09 Release Notes New Features in 02.10.09 Press SPK to cancel Auto Redial. Lift and replace the handset. Press the CANCEL soft key (Super Display only). If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional name of the incoming caller.

  • Page 12: Off Premise Call Fowarding Example

    DS1000 02.10.09 Release Notes New Features in 02.10.09 If a trunk rings an off-premise forwarded extension and the specified outbound route is busy, the system reroutes the call to the programmed overflow destination (normally Key Ring). Intercom callers will hear busy tone if the outbound route is busy, and have the option of dial- ing 2 for Trunk Queuing or Trunk Callback.

  • Page 13: Operation

    DS1000 02.10.09 Release Notes New Features in 02.10.09 When 1003-Tandem Trunking is disabled, the system will immediately route a trunk ringing an OPX Call Forwarded extension to Key Ring. It will not attempt to reroute the call. 1702-Personal Speed Dial You can optionally enter Personal Speed Dial numbers from the system program.
  • Page 14 DS1000 02.10.09 Release Notes New Features in 02.10.09 If you press NUM to store a new number (automatically in Speed Dial bin 720), you see: - Enter the trunk number (e.g., 1 for trunk 1), trunk group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD .

  • Page 15: 22-Button Non-Display Telephone Operation

    For example, the following sequence programs the number 12039265400 with the name NEC to go out over trunk group 0: #77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 + HOLD + SPK.
  • Page 16 DS1000 02.10.09 Release Notes New Features in 02.10.09 - Press NUMBER to store a new Off Premise Call Forwarding number (automatically in bin 720). - Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any). If you press SPEED DIAL BIN to store the number in a Speed Dial bin, you see: - Select the Speed Dial bin (701-720) you want to use + HOLD to exit.
  • Page 17 DS1000 02.10.09 Release Notes New Features in 02.10.09 If you pressed VIEW to view your currently stored number, you see: - Press SPK to exit the VIEW mode. You see: Select the Call Forwarding type: - Dial 2 or press ALL to forward all calls.

  • Page 18: Dial Tone Detection

    DS1000 02.10.09 Release Notes New Features in 02.10.09 Press NONE . Dial 0 . Press CLEAR . Off Premise Call Forwarding is cancelled. Dial Tone Detection Feature Available The system can optionally detect precise CO dial tone for automatically dialed trunk calls (such as Speed Dial and Auto Redial calls).

  • Page 19: Programming

    DS1000 02.10.09 Release Notes New Features in 02.10.09 Level 7 prevents long distance calls. These features are no longer available at extension 306. The extension 301 user goes to extension 306 and implements Walking Class of Service. The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was locked to prevent those features).
  • Page 20 DS1000 02.10.09 Release Notes New Features in 02.10.09 At a 22- or 34- Button Display telephone, you see: At a Super Display Telephone, you see: Enter your PIN number + HOLD . 12 N 02.10.09 DS1000 Release Notes...

  • Page 21: Entering Or Changing Your Pin Number

    DS1000 02.10.09 Release Notes New Features in 02.10.09 Entering or Changing Your PIN Number To enter your PIN number (if you don’t have one assigned to your extension): Press ICM . Dial ##6 . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: Enter your new PIN number + HOLD .
  • Page 22 DS1000 02.10.09 Release Notes New Features in 02.10.09 At a Super Display Telephone, you see: Press PREV . To change your PIN number (if you already have one assigned): Press ICM . Dial ##6 . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: Enter your current PIN number + HOLD .
  • Page 23 DS1000 02.10.09 Release Notes New Features in 02.10.09 Enter your new PIN number + HOLD . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: To confirm your entry, reenter the PIN number you just entered in step 4 above + HOLD .
  • Page 24 DS1000 02.10.09 Release Notes New Features in 02.10.09 To unlock an extension (and clear their PIN number) from the attendant’s phone: Press ICM . You must have a PIN number entered for your phone to be able to use this feature.

  • Page 25: Walking Class Of Service

    DS1000 02.10.09 Release Notes New Features in 02.10.09 Press YES to unlock the extension entered in step 4 above. Press NO to go back to step 3 without unlocking. When you have unlocked all extensions desired, press CONF to exit.

  • Page 26: Operation

    DS1000 02.10.09 Release Notes New Features in 02.10.09 *. The PIN code is used for both Extension Locking and Walking Class of Service. By default, there are no PIN codes entered. In addition: An extension user can dial ICM + ##6 to enter or change their PIN number.
  • Page 27 DS1000 02.10.09 Release Notes New Features in 02.10.09 At a Super Display Telephone, you see: Enter your PIN number + HOLD . If your extension does not have Walking Class of Service capability, you will hear error tone. Place any call or use any feature allowed by your Toll Restriction and Class of Service settings.

  • Page 28: Enhanced Features In 02.10.09

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Enhanced Features in 02.10.09 Enhanced Features in 02.10.09 Call Forwarding Call Forwarding Key A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

  • Page 29: Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 22-Button and 34-Button Display Telephone Operation To activate Call Forwarding: Press ICM and dial *3 . Press PGM + CFWD . Dial 4 or press IMM for Call Forwarding Immediate. You see: Dial 6 or press RNA for Call Forwarding No Answer.

  • Page 30: Super Display Telephone Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Press MW . Select the Call Forwarding type: - Dial 2 or press ALL to forward all calls. - Dial 8 or press TRNK to forward just trunk calls. It is no longer necessary to press SPK to hang up.
  • Page 31 DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Dial 6 or press RING/NO ANS for Call Forwarding No Answer. You see: Dial 2 or press BUSY/NO ANS for Call Forwarding Busy/No Answer. You see: Dial 3 or press OFF-PREMISE for Off Premise Call Forwarding. (See Call Forwarding Off Premise in the New Features section for more.) You see:...
  • Page 32 DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Messaging in this section for more.) Dial destination extension (or 0 for your operator). Dial the Voice Mail master number. Press MW . Select the Call Forwarding type: - Dial 2 or press ALL to forward all calls.

  • Page 33: Call Timer

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Call Timer Enhanced Call Timer In addition to the capabilities of the Call Timer feature, Enhanced Call Timer provides: Review of Previously Timed Call Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call.

  • Page 34: Caller Id

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 To reset the Call Timer to 00:00:00 while it is running (i.e., timing your call): Press CLEAR. To review the duration of your last timed call: While idle, press the Manual or Automatic Call Timer key.

  • Page 35: Programming

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 extensions that have DND Override set in their Class of Service. It is also available to any extension that has a Hotline key for a co-worker, even without the Class of Service option enabled. In soft- ware versions prior to 02.10.09, DND Override was only available to Hotline partners.

  • Page 36: Do Not Disturb Types Introduced

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Do Not Disturb Types Introduced Do Not Disturb is enhanced to provide the following 4 DND options: (1) Incoming trunk calls blocked (2) Incoming Intercom calls blocked (3) All incoming calls blocked...

  • Page 37: Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Note: When transferring a trunk call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for trunk calls (type 1). The Transfer will be allowed if the extension has enabled DND for Intercom calls (type 2).

  • Page 38: Flash

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 enables DND for all calls (type 3). If DND is enabled, pressing DND automatically dis- ables DND. When DND types 2 or 3 are enabled, Intercom callers hear DND tone and see “DO NOT DISTURB”...

  • Page 39: Headset Key

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Handsfree and Handsfree Answerback An extension in the Headset mode can receive normal voice-announced Intercom calls (depending on the setting of 1807-Headset Voice-Announced Intercom calls). The exten- sion user can respond to the voice-announced call by speaking toward the phone (just like non-headset extensions).

  • Page 40: Hotline

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Hotline User Programmable Hotline Assignments For DSS Console A keyset user with a DSS Console can use the #HL user-programmable procedure to change the Hotline assignments on their console. Prior to software version 02.10.09, the keyset user could only use #HL to change the assignments on their telephone.

  • Page 41: Voice Announce Options Simplified

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Voice Announce Options Simplified The Voice Announce options have been simplified in software version 02.10.09. Voice Announce Options Prior to Version 02.10.09 Voice Announce Options in Version 02.10.09 Last Number Redial Enhanced Last Number Redial In enabled, Enhanced Last Number Redial allows the extension user to select from the last 5 out- side numbers dialed.

  • Page 42: Programming

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Programming 0101-Enhanced LND Use this option to enable (Y) or disable (N) Enhanced Last Number Redial. If enabled, the extension has Enhanced Last Number Redial with the 5 number redial buffer and the enhanced operation. If dis- abled, the extension has traditional Last Number Redial with a single number redial buffer and the standard operation.

  • Page 43: Super Display Telephone Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Super Display Telephone Operation To redial your last call (when Enhanced Last Number Redial is enabled): If you select a line key before going to step 1, the system automatically outdials your most recent call when you press LND.

  • Page 44: Modem Cut-Through

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Modem Cut-Through Limitations On PFT/MDM Port To Prevent Relay Misoperation To ensure proper operation of the system’s PFT/MDM port, software version 02.10.09 disables hook- flash, Barge In and Privacy Release for the telephone connected to the PFT/MDM port. Also, the extension 316 user will hear reorder tone if they lift the handset while the telephone connected to the PFT/MDM port is already on a call.

  • Page 45: Mic Key Controls Both Handset And Handsfree

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Press PROGRAM . You see: Press HF REPLY . You see: The first line of the display indicates whether Handsfree Reply is on or off. To turn Handsfree Reply on (if it is off), press ON .

  • Page 46: Off-Hook Signaling

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 In prior software versions, pressing CLEAR in step 4 would exit the procedure without properly setting up the key. Off-Hook Signaling Off-Hook Signaling Enhancements The following Off-Hook Signaling programming for Intercom calls is available in software version 02.10.09.

  • Page 47: Trunk Ring Over Page

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Trunk Ring Over Page Trunk ringing can optionally broadcast over External Paging speakers. For each trunk, the Paging speakers can broadcast ringing for all calls ringing the trunk, for calls ringing only at night, or for delay ring calls.

  • Page 48: Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Dial the trunk you want to program + HOLD . Press Vol Up or Vol Dn to select the trunk you want to program + HOLD . Press HOLD to select trunk 1.

  • Page 49: Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 To enter data: Enter the programming mode. Dial 0202 + HOLD . Press Vol Up until you see: PG RING SRC [NONE] . To see the available entries for this option, press HOLD before going to the next step.

  • Page 50: Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Press N (6) to disable Door Chimes over External Paging + HOLD . Press CONF to exit program 0202. When entering data, pressing: Vol Up advances to next prompt. Vol Down backs up to the previous prompt.
  • Page 51 DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Vol Down backs up to the previous prompt. CHECK restores the previous entry. HOLD registers the entry and advances to the next prompt. CONF exists the program. 43 N 02.10.09 DS1000 Release Notes...

  • Page 52: Prime Line Preference

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Prime Line Preference Prime Line Enhancements With this software release, Idle Prime Line Preference is enhanced as follows: An extension’s Idle Prime Line can be any trunk or trunk group, regardless of whether the extension has a line or loop key for the trunk or group.

  • Page 53: Selectable Display Messaging

    Also use this option to set up Prime Line for single line telephones. The options are: 1-48 Line 1-48 (1-6 in DS1000). 90-98 Trunk group 0-8 (corresponding to entries 90-98). The default setting for this option is 90 (trunk group 0).

  • Page 54: Super Display Telephone Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 To cancel Selectable Display Messaging: Press ICM and dial *3. Press CLEAR + PGM + CFWD . You see: Dial 0 , press CLEAR , or press NONE to cancel forwarding. Selectable Display Messaging in cancelled.

  • Page 55: System Programming Password Protection

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 To cancel Selectable Display Messaging: Press ICM and dial *3 . Press PROGRAM + CALL FWRD . You see: Dial 0 . Press NONE . Press CLEAR . It is no longer necessary to press SPK to hang up.

  • Page 56: Voice Mail

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Voice Mail Accessing Voice Mail Simplified Software version 02.10.09 provides the following Voice Mail enhancements: To call your mailbox: Press MW . There is no need to press SPK , ICM , or lift the handset first. The Number of Messages display previously accessed by press MW while idle is removed.

  • Page 57: Super Display Telephone Operation

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 To cancel Personal Answering Machine Emulation: Press ICM and dial *3 . Press CLEAR + PGM + CFWD . You see: Dial 0 , press CLEAR , or press NONE to cancel forwarding.

  • Page 58: Emulation Calls

    DS1000 02.10.09 Release Notes Enhanced Features in 02.10.09 Press PROGRAM + CALL FWRD . You see: Dial 0 . Press NONE . Press CLEAR . It is no longer necessary to press SPK to hang up. Personal Answering Machine Emulation is cancelled.

  • Page 59: Ds1000 02.10.12 Release Notes

    DS1000 02.10.12 Release Notes DS1000 02.10.12 Release Notes DS1000 02.10.12 Release Notes New Features in 02.10.12 New Features in 02.10.12 There are no new features in this release. 51 N 02.10.12 DS1000 Release Notes...

  • Page 60: Enhanced Features In 02.10.12

    DS1000 02.10.12 Release Notes Enhanced Features in 02.10.12 Enhanced Features in 02.10.12 Enhanced Features in 02.10.12 Call Coverage Keys Guard Timer Implemented A 4 second guard timer has been added to Call Coverage key operation. This helps extensions that have the same Call Coverage key assignments. As soon as an extension user presses their Call Cov- erage key to answer a call, the key becomes unavailable for 4 seconds to all other extensions with that same key.

  • Page 61: Status Restored After Reset Or Power Down

    New Default - All Keysets In Caller ID Logging Group 1 To simplify Caller ID operation in DS1000, all keyset extensions by default are now in Caller ID Logging Group 1. Since all keysets share a common group log, deleting a record at one keyset will automatically update the log for all others.

  • Page 62: Super Display Telephone Operation

    DS1000 02.10.12 Release Notes Enhanced Features in 02.10.12 Super Display Telephone Operation Interactive Soft Keys PREVIOUS and PREV Soft Keys Renamed To more closely match the key’s function, all occurrences of the PREVIOUS (Super Display) and PREV (2-line display) soft keys have been renamed EXIT.

  • Page 63: Privacy Release

    DS1000 02.10.12 Release Notes Enhanced Features in 02.10.12 Privacy Release Guard Timer Available Software version 02.10.12 provides a guard timer that prevents an extension user from inadvert- antly placing a Privacy Release Conference on Hold. When an extension user with privacy released presses a line key to join a Conference, the system starts a 3 second guard timer.

  • Page 64: Time And Date

    DS1000 02.10.12 Release Notes Enhanced Features in 02.10.12 Time and Date Automatic Daylight Savings Time Adjustment Available Use 0302-Automatic Daylight Savings Time Adjustment to automatically have the system adjust the time for Daylight Savings Time. If enabled (Y), the system will automatically set the time back 1 hour at 2:00 AM on the last Sunday in October and set the time forward 1 hour at 2:00 AM on the first Sun-...

  • Page 65: Software Corrections In 02.10.12

    DS1000 02.10.12 Release Notes Software Corrections in 02.10.12 Software Corrections in 02.10.12 Software Corrections in 02.10.12 Attendant Position Out Of Range Entries While Scrolling Software version 02.10.12 corrects an out of range programming error when assigning multiple operators. Call Forwarding Off Premise...

  • Page 66: Picked Up From Hold

    DS1000 02.10.12 Release Notes Software Corrections in 02.10.12 Super Display Does Not Display Caller ID For Call Picked Up From Hold Software version 02.10.12 corrects a Caller ID problem in prior software versions in which a Super Display Telephone would not properly display the Caller ID data for a call picked up from Hold. In prior versions when a Super Display Telephone user retrieved the call from Hold, the Caller ID information would display quickly and then go away.

  • Page 67: Ucd Overflow To Voice Mail Causes System Reset

    DS1000 02.10.12 Release Notes Software Corrections in 02.10.12 UCD Overflow To Voice Mail Causes System Reset Software version 02.10.12 corrects a potential reset problem that could occur if a UCD Extension Hunting group used Voice Mail as the overflow destination. The reset could occur if a call overflowed to the Automated Attendant, the caller dialed an extension, and the extension was unanswered.

  • Page 68: Off-Premise Extensions / On-Premise Slt Extensions

    Update Utility Version 02.01.02 Default Only Installation Path The Update Utility will automatically install in the directory C:\NEC\DS-Series\Update Utility. This assignment cannot be changed. 60 N 02.10.12 DS1000 Release Notes...
  • Page 69 DS1000 02.10.13/02.11.00 Release Notes DS1000 02.10.13/02.11.00 Release Notes DS1000 02.10.13/02.11.00 Release Notes New Features in 02.10.13/02.11.00 New Features in 02.10.13/02.11.00 Maintenance release only. There are no new features in this release. 61 N 02.10.13/02.11.00 DS1000 Release Notes...
  • Page 70 DS1000 02.10.13/02.11.00 Release Notes Enhanced Features in 02.10.13/02.11.00 Enhanced Features in 02.10.13/02.11.00 Enhanced Features in 02.10.13/02.11.00 Maintenance release only. There are no enhanced features in this release. 62 N 02.10.13/02.11.00 DS1000 Release Notes...
  • Page 71 DS1000 02.10.13/02.11.00 Release Notes Software Corrections in 02.10.13/02.11.00 Software Corrections in 02.10.13/02.11.00 Software Corrections in 02.10.13/02.11.00 Call Forwarding Off Premise Off Premise Call Forwarding Can Corrupt System Database Software version 02.10.13/02.11.00 corrects a problem in versions 02.10.09 and 02.10.12 in which forwarding a trunk off premise could corrupt the system database.
  • Page 72 DS1000 02.10.13/02.11.00 Release Notes Software Corrections in 02.10.13/02.11.00 64 N 02.10.13/02.11.00 DS1000 Release Notes...
  • Page 73 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .
  • Page 74 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 *80200RNT22* TEL: 203-926-5400 FAX: 203-929-0535 October 2002 cng.nec.com Printed in U.S.A. 80200RNT22...

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