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NEC DS1000 Feature Handbook

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Caller ID
See also: Operating Manual, User Manual
Multibutton Telephone
Feature Handbook

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Summary of Contents for NEC DS1000

  • Page 1 Multibutton Telephone Feature Handbook...
  • Page 2 No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 3: Table Of Contents

    Call Forwarding at your 22-Button or 34-Button Telephone .......11 Call Forwarding at your Super Display Telephone . . .15 Call Forwarding Off Premise...21...
  • Page 4 Do Not Disturb at your 22-Button or 34-Button Telephone .......88 Do Not Disturb at your Super Display Telephone .
  • Page 5 Enhanced Last Number Redial at your Super Display Telephone ......129 Meet-Me Conference ...131 Message Waiting ...133...
  • Page 6 Selectable Display Messaging at your Super Display Telephone ......166 Entering Additional Characters ....168 Speed Dial...170...
  • Page 7 Split...177 Tandem Trunking...179 Time and Date...180 User Programmable Feature ....180 Transfer ...181 Transfer Recall ......183 Trunk (Line) Queuing and Callback ...184 Line Queuing Priority .

  • Page 9: Account Codes

    Your system may use Account Codes to categorize or restrict outside calls. ● Optional (Unforced) Account Codes Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call. These are optional codes – you don’t have to enter them. ●...

  • Page 10: Using Account Codes With Store And Forward

    Account Codes (Outgoing call only) Dial your outside number. To enter a Forced Account Code: Access a line for an outside call (any method you prefer). enter an Account Code. 2. Enter your Account Code (up to 10 digits, using 0-9). must enter a code that is stored in your system.

  • Page 11: Alphanumeric Display

    The second line displays the Interactive Soft Key definitions. If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status mes- sages, just like the 22-Button and 34-Button Display models.

  • Page 12: Attendant Position

    In an emergency, you can release (disconnect) another user’s active outside call. ● Night Service / Night Ring If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode. ● Removing Trunks (Lines) and Extensions from Service Remove problem outside lines from service —...

  • Page 13: Attendant Call Queuing

    These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through.

  • Page 14: Auto Redial

    Auto Redial Redial a busy outside number automatically. ent is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through. Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when you: ●...

  • Page 16: Background Music

    Background Music Have your telephone broadcast music through the speaker for a more pleasing work environment. your system. Background Music automatically turns off when your phone rings or you receive a paging announcement. To turn Background Music on and off: Do not lift the handset or press 2.

  • Page 17: Barge In

    In an emergency, use Barge In to get through to a co-worker right away. you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call. Unauthorized intrusion on calls using this feature may be inter- preted as an invasion of privacy.

  • Page 18: Call Coverage Keys

    Call Coverage Keys Cover a co-worker’s calls from your own telephone. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addi- tion, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

  • Page 19: Call Forwarding

    Call Forwarding Off Premise Calls to your phone forward to an off-site location (such as a cell phone or remote office). See page 21 for more. Call Forwarding at your 22-Button or 34-Button Telephone To activate Call Forwarding: 1. Press Forwarding key.
  • Page 20 Call Forwarding 2. Dial Immediate. You see: Dial Answer. You see: Dial Busy/No Answer. You see: Dial Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see: or press for Call Forwarding or press for Call Forwarding No or press for Call Forwarding MORE...
  • Page 21 Dial or press Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see: Dial or press Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) Dial destination extension or 0 (or 01-04) for your operator. Dial the Voice Mail master number.
  • Page 22 Call Forwarding To cancel Call Forwarding 1. Press Forwarding key. Press 2. Dial Forwarding. and dial CFWD , press , or press , or press your Call . You see: NONE to cancel Call...

  • Page 23: Call Forwarding At Your Super Display Telephone

    Call Forwarding at your Super Display Telephone To activate Call Forwarding: 1. Press Forwarding key. PROGRAM Press 2. Dial Immediate. You see: Call Forwarding and dial CALL FWRD IMMEDIATE or press , or press your Call . You see: for Call Forwarding...
  • Page 24 Call Forwarding Dial No Answer. You see: Dial Busy/No Answer. You see: RING/NO ANS or press BUSY/NO ANS or press for Call Forwarding for Call Forwarding...
  • Page 25 OFF-PREMISE Dial or press Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see: Dial or press Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see: Call Forwarding for Off Premise Call ANS MACHINE for Personal...
  • Page 26 Call Forwarding Dial Display Message. (See Selectable Display Messaging on page 163 for more.) You see: 3. Dial destination extension or 0 (or 01-04) for your operator. Dial the Voice Mail master number. Press MESSAGE or press . You see: to select a Selectable...
  • Page 27 4. Select the Call Forwarding type: – Dial or press – Dial or press calls. If you forward your calls immediately to a co- worker, only the user at the forwarding destination can call you on the Intercom. Call Forwarding to forward all calls.
  • Page 28 Call Forwarding To cancel Call Forwarding 1. Press Forwarding key. PROGRAM Press 2. Dial Press Press and dial CALL FWRD NONE , or press your Call . You see:...

  • Page 29: Call Forwarding Off Premise

    Call Forwarding Off Premise Set up a multiple-party Redirect your calls to telephone meeting your cell phone or your without leaving the office. home office. stay in touch by having Off Premise Call Forwarding automatical- ly forward your calls while you are away from the office.

  • Page 30: Off Premise Call Forwarding At Your 22-Button Or 34-Button Telephone

    Call Forwarding Off Premise Off Premise Call Forwarding at your 22-Button or 34-Button Telephone To set up Call Forwarding Off Premise: 1. Press the Forwarding key. Press 2. Dial Press 3. Press 4. You see: – Press Premise Call Forwarding number.
  • Page 31 Call Forwarding Off Premise 5. If you press bin, you see: – Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + If you press cally in Speed Dial bin 720), you see: –...
  • Page 32 You see: Select the Call Forwarding type: – Dial – Dial 8. Once returning to idle, your telephone display will show: – FWD OFP is enabled, followed by the number. – If you selected a Speed Dial bin with a stored name, the name will display instead.

  • Page 33: Off Premise Call Forwarding At Your Super Display

    Call Forwarding Off Premise 2. Press Dial Press Off Premise Call Forwarding at your Super Display Telephone To set up Call Forwarding Off Premise: 1. Press the Forwarding key PROGRAM Press NONE and dial CALL FWRD , or press your Call...
  • Page 34 Call Forwarding Off Premise 2. Dial – Press your Off Premise Call Forwarding number. – Press Forwarding number (automatically in bin 720). – Press Premise Call Forwarding number (if any). If you press Speed Dial bin, you see: - Select the Speed Dial bin (701-720) you want to use + HOLD OFF-PREMISE or press...
  • Page 35 Call Forwarding Off Premise NUMBER If you press in Speed Dial bin 720), you see: – Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or codes + HOLD Manager for your line and line group numbers.) –...
  • Page 36 – Press You see: Select the Call Forwarding type: – Dial – Dial calls. 6. Once returning to idle, your telephone display will show: VIEW to view your currently stored to exit the VIEW mode. or press to forward all calls.
  • Page 37 Call Forwarding Off Premise – FWD OFP is enabled, followed by the number. – If you selected a Speed Dial bin with a stored name, the name will display instead. To cancel Call Forwarding Off Premise: 1. Press Forwarding key PROGRAM Press NONE...

  • Page 38: If You Have A 22-Button Non-Display Telephone

    – You must do this before proceeding to step 2 below. – For example, the following sequence programs the number 12039265400 with the name NEC to go out over line group 0: #77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 + HOLD + SPK.

  • Page 39: Call Screening (With Intramail)

    Unlike Personal Answering Machine emulation, Call Screening does not require you to forward your calls immediately to voice mail. Your telephone’s display automatically shows the Call Screening soft key options as soon as the recording begins. When enabled, Call Screening will broadcast your caller’s mes- sage as soon as your mailbox greeting completes.

  • Page 40: Automatic Call Screening

    When Automatic Call Screening is off, you hear a single beep and flashes fast while IntraMail records your caller’s message. Your telephone display automatically changes to show the Call Screening soft key options. Call Screening is only available while your telephone is idle.

  • Page 41: Using Automatic Call Screening

    When Automatic Call Screening is on, your idle telephone automat- ically goes into the screen mode while your caller leaves a mes- sage. Call Screening is only available while your telephone is idle. To turn Automatic Call Screening on or off: 1.
  • Page 42 Call Screening (with IntraMail) Press Press Call Screening status. 3. Press To intercept the call (and stop recording the message): ● . Press Press Lift the handset, or Press To continue listening to your caller’s message as it is being recorded: ●...

  • Page 43: Call Timer

    Set up a multiple-party Keep track of your time telephone meeting on the phone. without leaving the office. There are two types of Call Timer keys: ● Manual Call Timer Any time while placing a call or while on a call, you can press your Manual Call Timer key to start the Call Timer.
  • Page 44 Call Timer ● Wrap-up Timer Display After hanging up a timed call, your display will show the Call Timer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call. To time your outside call if you have an Automatic Call Timer key: 1.
  • Page 45 Call Timer To review the duration of your last timed call: While idle, press the Manual or Automatic Call Timer key. – Press or wait 6 seconds to return to idle CLEAR Time/Date display.

  • Page 46: Call Waiting / Camp-On

    Call Waiting / Camp-On Know when you have Set up a multiple-party telephone meeting calls waiting, or wait in without leaving the office. line for a busy co-worker. co-worker is waiting. The call goes through when your extension becomes free.

  • Page 47: Callback

    You don’t have to repeatedly call a busy co-worker back, hoping to find them idle. Here’s how Callback works: ● You call a busy co-worker and leave a Callback. ● When your co-worker becomes free, your phone automatically starts ringing. ●...

  • Page 48: Caller Id

    Communications Manager can tell you if you have this capability. Second Call Caller ID While you are busy on a call, your telephone display can show you the Caller ID information for a waiting call. If you receive Camp On tones or Off-Hook Ringing for a call, you can also receive the Second Call Caller ID.
  • Page 49 To cancel the Caller ID display and return your phone to its normal display: You can only do this while you’re on a call, not while your phone is ringing. 1. Press To turn the Caller ID display back on (after you press CLEAR to cancel it): 1.

  • Page 50: Caller Id Logging

    If your system has Caller ID enabled, Caller ID logging stores in a log your caller’s number and optional name for each outside call that rings the system. You can view this log on your telephone display, Ring/Message Lamp CLnn , you see: CLnn...
  • Page 51 – = the total number of Caller ID records in your log. Total – = the number of new calls since you last reviewed your log. While this display is on screen, you can: – Press UNAN – Press rang your phone but were unanswered in the system. DEL* –...
  • Page 52 Caller ID Logging – The outside the call came in on. – The was unanswered. records that are logged at your phone. 6. Press When a Caller ID record is displayed, you can: – Press – Dial – Dial – Dial –...
  • Page 54 Caller ID Logging While this display is on screen, you can: – Press – Press that rang your phone but were unanswered in the system. – Press logged at your phone. – Press that rang your phone that were answered in the system. –...
  • Page 55 4. Use records that are logged at your phone. 5. When a Caller ID record is displayed, you can: CALLBACK – Press DELETE – Press STORE BIN – Press Speed Dial bin. DELETE ALL – Press EXIT – Press Caller ID Logging to scroll through the Caller ID to call the person back.

  • Page 56: Central Office Calls, Answering

    Central Office Calls, Answering Set up a multiple-party Normally, outside calls ring telephone meeting your extension directly. without leaving the office. To answer an outside call: keys. If a line/loop key is flashing green, the call is a Direct Inward Line (DIL) to your phone.

  • Page 57: Central Office Calls, Placing

    Central Office Calls, Placing Set up a multiple-party Your system offers many telephone meeting convenient ways to place without leaving the office. outside calls. out what options are available on your phone. Following is a list of your options for placing outside calls: ●...
  • Page 58 Central Office Calls, Placing To place a call using a line or loop key: 1. Press the key. from your outside line. using a loop key, the system will dial out your call 6 seconds after you dial the last digit. To avoid wait- ing, dial # after dialing your last digit.
  • Page 59 Central Office Calls, Placing To place a call over a specific line (using Line Dial-Up or Direct Line Access): 1. Press 2. For Line Dial-Up: Dial + For Direct Trunk Access: Dial + line number (e.g., 01 for line 1). 3.
  • Page 60 Central Office Calls, Placing To place a call over a line group (using a Line Group Access Code or Line Group Routing): 1. Press 2. Dial a Line Group Access Code (90-98). system has Line Group Routing. (A line group has been automatically selected for you.) tem will dial out your call 6 seconds after you dial the last digit.
  • Page 61 Central Office Calls, Placing – For Your Notes –...

  • Page 62: Conference

    Conference Set up a multiple-party telephone meeting without leaving the office. to have a telephone meeting. Refer also to Barge In, Group Listen, Meet-Me Conference, Privacy Release Groups and Tandem Trunking (Unsupervised Conference). To set up a Conference: Establish Intercom or outside call.

  • Page 63: Dial Number Preview

    Avoid dialing errors by previewing your call before you dial it. To dial using Dial Number Preview: Do not lift the handset, press 2. Dial Dial the number you want to call. the Displayed Digits below. 4. Press a line key to have the system dial your call. Correcting the Displayed Digits If you make a mistake entering digits while using Dial Number Preview, you can correct your entry before the systems dials the call.

  • Page 64: Dial Number Preview Editing Example

    Dial Number Preview Press a line key to have the system automatically dial the displayed number. Dial Number Preview Editing Example To replace 2049265410 with 203-926-5400: Dial 2. Press Dial 4. Press Dial Press displays to the left of the cursor. Press a line key to dial the number.

  • Page 65: Direct Station Selection (Dss)

    Direct Station Selection (DSS) Quickly place and Transfer calls to co-workers. Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and Transfer to co-work- ers. (If this “key toggling” operation is not desirable, consider using the Hotline or Call Coverage Keys features instead.) DSS keys also show the status of the assigned extension.

  • Page 66: Direct Station Selection Console

    Note: You can only have a DSS Console if you have a 34-Button Display or 34-Button Super Display telephone. The following chart shows the available DSS Console key func- tions and the Busy Lamp Field (BLF) flash rates for each key.
  • Page 67 Direct Station Selection Console DSS Console Key Assignments Account Code Key Code: ....26 BLF: ....Off: Account Code inactive Operation: .
  • Page 68 Direct Station Selection Console DSS Console Key Assignments Hotline BLF: ....Off: Partner is idle Operation: ....Press to call Hotline partner. Intercom Directory Dialing BLF: .

  • Page 70: Default Dss Console Key Assignments

    Manager to see if your console assignments differ from the defaults. 110-Button DSS Console Default Assignments These keys are undefined PARK 0 PARK 1 PARK 2 PARK 3 Note: DS1000 has Hotline keys only for extensions 300-325. PARK 4 PAGE PAGE 1 PAGE 2 PAGE 3...
  • Page 71 Direct Station Selection Console 24-Button DSS Console Default Assignments...
  • Page 72 Direct Station Selection Console – For Your Notes –...

  • Page 73: Directed Call Pickup

    Answer a co-worker’s calls from your phone. You can use Directed Call Pickup to pick up the following types of calls ringing a co-worker’s phone: ● An outside line ringing a line key ● A co-worker’s Direct Inward Line ● A transferred outside call ●...

  • Page 74: Directory Dialing

    Directory Dialing Place Intercom or Speed Dial calls from a displayed list of names. must have a display telephone to use Directory Dialing.) There are three types of Directory Dialing: System ( C (2) ntercom names (including group names) ersonal Speed Dial names...
  • Page 75 4. Dial the number that corresponds to the first letter of the desired name. For example, dial G, H or I. Press the selected directory. If you see the name you want to call, just press to place your call. DIAL Look at your phone’s display and dial the digit for the letter you want to call.

  • Page 76: Distinctive Ringing

    Distinctive Ring Configuration Use Distinctive Ring Configuration to customize the ringing for your telephone. There are 6 types of ringing at your phone (called a Ring Set) that you can separately adjust: – Intercom ringing Includes ringing Intercom calls, as well as calls ringing Extension Hunting Groups, Call Coverage keys and the operator’s Call key.

  • Page 77: Distinctive Ring Configuration

    – Use to select one of the other Ring Sets (2 or 3) for Admin your phone. If you have a Super Display telephone, lets you save your Admin Distinctive Ring Configuration settings as one of the system default Ring Sets. Your settings then become a standard set that other users can select.
  • Page 78 Distinctive Ringing While idle, press Press 3. Press – Press ringing. (To make your Intercom calls ring, use the – Press – Press Park, and Transfer Recall ringing. If you press – Press Type A, B or C ringing, respectively. You’ll use Type A, B and C ringing when setting up Extension Override (page 74) and Key Ring Override (page 78).
  • Page 79 DFLT – Press setups (1-3) and cancel your custom settings. 4. When you select a ringing option in the previous step, your phone “plays” the current ring setting for that option and displays your choice. – For example, if you press ringing, you see: For the option you choose to change: TONE...
  • Page 80 Distinctive Ringing To customize ringing at your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. While your phone is idle, press Press 3. Press RING . You see: CONFIG .
  • Page 81 From the displayed choices: INTERCOM – Press Intercom ringing. (To make your Intercom calls ring, use the User-Programmable Feature.) RING GROUP – Press RECALL – Press Park, and Transfer Recall ringing. RING “A” – Press the sound of the Type A, B or C ringing. You’ll use Type A, B and C ringing when setting up Extension Override (page 74) and Key Ring Override (page 78).

  • Page 82: Extension Override

    Extension Override ☎ Change the Ringing of your Outside Calls To customize ringing for outside calls from your 22-button or 34-button display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. RING TONE...
  • Page 83 1. While your phone is idle, press RING 2. Press . You see: ASGN 3. Press to change the ringing for your outside calls (Extension Override). You see: Select the outside call ringing mode you want to change. – Press –...
  • Page 84 Distinctive Ringing To customize ringing for outside calls from your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. While your phone is idle, press Press RING . You see: PROGRAM .
  • Page 85 ASSIGN 3. Press side calls (Extension Override). You see: Select the outside call ringing mode you want to change. DAY RING – Press NIGHT RING – Press DELAY RING – Press You see (example shown if you select day ringing): –...

  • Page 86: Key Ring Override

    Set up Unique Ringing for your Line, Call Coverage, and Group Call Pickup Keys. To set up Key Ring Override for your 22-button or 34-but- ton display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.
  • Page 87 – Dial type of call). 6. Press another key to program it, or To set up Key Ring Override for your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.
  • Page 88 Distinctive Ringing RING Press 3. To set up Key Ring Override, press Select the type of key you want to program. – The ring type you select in the next step will be assigned to the key you press in this step. –...
  • Page 89 5. Press one key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. –...

  • Page 90: Administration

    Distinctive Ringing Administration ☎ Selecting and Storing a Default Ring Tone Set To select a new default Ring Tone Set for your 22-button or 34-button display telephone: While your phone is idle, press 2. Press 3. Press MORE Press DFLT Press Select the Ring Tone Set you want to use (1-3).
  • Page 91 – Dial (for no) to exit without making a selection. 8. Press to exit. To select a new default Ring Tone Set for your super dis- play telephone: 1. While your phone is idle, press Distinctive Ringing PROGRAM . You see:...
  • Page 92 Distinctive Ringing Press CONFIG 3. Press DEFAULT 3. Press Select the Ring Tone Set you want to use (1-3). – By default, your extension initially uses Ring Set 1. RING . You see: . You see: . You see:...
  • Page 93 (for no) to exit without making a selection. 7. Press to exit. To store your customized ringing as a default Ring Tone Set from your Super Display telephone: – This option is only available at Super Display telephones. 1. While your phone is idle, press RING...
  • Page 94 Distinctive Ringing ADMIN 2. Press Enter the System Administrator ( Administrator 2 ( You see: Enter the number of the default Ring Set (1-3) to which you want to save your phone’s configuration. . You see: 0000 ), or Installer ( 9999 ), System ) password.
  • Page 95 5. When you see: – Dial 9 (for yes) to confirm your selection, or – Dial 6 (for no) to exit without making a selection. 6. Press to exit. Distinctive Ringing...

  • Page 96: Do Not Disturb

    Call Forwarding has priority over Do Not Disturb. If you enable both simultaneously, Call Forwarding is in force. Do Not Disturb at your 22-Button or 34-Button Telephone To enable or disable DND: 1. Do not lift the handset or press 2.

  • Page 97: Do Not Disturb At Your Super Display Telephone

    - If DND is disabled, the system automatically enables DND All Calls. - If DND is enabled, the system automatically can- cels DND. Do Not Disturb at your Super Display Telephone To enable or disable DND: 1. Do not lift the handset or press 2. Press The first line of the display shows the currently ) for the DND type you want to select.
  • Page 98 (type 3). If DND is enabled, pressing DND automatically disables DND. callers hear DND tone and see “DO NOT DIS- TURB” in their telephone’s display. - If DND is disabled, the system automatically enables DND All Calls. - If DND is enabled, the system automatically can- cels DND.
  • Page 99 Do Not Disturb To check your extension’s DND type: 1. Look at the second line of your display. When you enable Do Not Disturb, the display will show one of the following: DND ALL DND EXTERNAL DND INTERCOM...

  • Page 100: Do Not Disturb Override

    Check with your Communications Manager. To use Do Not Disturb Override: 1. Dial your co-worker. 2. When you hear DND tone and see DO NOT DISTURB in your telephone’s display: – Press – Dial The system automatically places a ringing Intercom call to your co-worker.

  • Page 101: Door Box

    You don’t need to have a co-worker monitor the deliv- ery entrance; just answer the Door Box chimes instead. If your telephone receives Door Box chimes, you may also be able to remotely open and close the entrance door. Ask your Communications Manager if you have this set up.
  • Page 102 Door Box To remotely open or close your entrance door: To open the door, press To close the door, press To place a call from the Door Box: Press the Door Box call button. When someone inside the building answers your call, speak toward the Door Box.

  • Page 103: Extension Locking

    ICM. To unlock your extension: 1. Press 2. Dial At a 22- or 34- Button Display telephone, you see: At a Super Display Telephone, you see: Extension Locking Use Extension Locking to secure your phone when you leave your office.

  • Page 104: Entering Or Changing Your Pin Number

    To enter your PIN number (if you don’t have one assigned to your extension): 1. Press 2. Dial At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: When entering your PIN number: erases your entire entry.
  • Page 105 3. Enter your new PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. To confirm your entry, reenter the PIN number you just entered in step 3 above +...
  • Page 106 To change your PIN number (if you already have one assigned): 1. Press 2. Dial At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: Enter your current PIN number + HOLD. At a 22- or 34-Button Display Telephone, you see:...
  • Page 107 At a Super Display Telephone, you see: 4. Enter your new PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 5. To confirm your entry, reenter the PIN number you just...
  • Page 108 1. Press phone to be able to use this feature. 2. Dial At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: EXIT You must have a PIN number entered for your...
  • Page 109 3. Enter your current PIN number + At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: Enter the number of the extension you want to unlock + HOLD At a 22- or 34-Button Display Telephone, you see:...
  • Page 110 Extension Locking Press above. Press When you have unlocked all extensions desired, press CONF to unlock the extension entered in step 4 to go back to step 3 without unlocking. to exit.

  • Page 111: Extension Hunting

    Your system can automatically route calls to co-workers that work closely together. ● Circular Hunting With this type of hunting, a call unanswered at one member’s extension rings the next extension in the list. If still unan- swered, the call will continue to cycle through the group until all members are rung.

  • Page 112: Flash

    Flash Make a new call without losing your line, or access unique features from your phone company. Manager to find out if your outside lines offer any unique features. To Flash the line you are on: 1. Press a new call. Dial your new call.

  • Page 113: Forced Trunk Disconnect

    Forced Trunk Disconnect Disconnect a co-worker’s outside call in an emergency. lets you access a busy line in an emergency — when no other outside lines are available. Normally, Forced Trunk Disconnect is reserved only for attendants and supervisors. Forced Trunk Disconnect abruptly terminates the active call on the outside line.

  • Page 114: Group Call Pickup

    Group Call Pickup Easily answer a call ringing a Pickup Group, even if you don’t know which phone is ringing. a code or pressing your Group Call Pickup key. Ask your Communications Manager if you are in a Pickup Group, and if you have any Group Call Pickup keys.

  • Page 115: Group Listen

    Group Listen permits you to talk on the handset and have your caller’s voice broadcast over your telephone speaker. This lets others in your work area listen to the conversation. Group Listen turns twice (but do not hang up).

  • Page 116: Group Ring

    Group Ring Calls can ring a group of co-workers simultaneously. the group can answer the Ring Group call just by lifting the handset. The following types of calls can ring your Ring Group: ● Direct Inward Lines (DILs) into the Ring Group ●...

  • Page 117: Handsfree

    1. Press Handsfree Handsfree allows you to process calls using the speaker and micro- phone in your telephone (instead of the handset). Handsfree is a convenience when you don’t have a free hand to pick up the handset (for example, when you’re typing on your computer).

  • Page 118: User Programmable Feature

    Handsfree To change a handset call into a Handsfree call: 1. Press Hang up the handset. To change a Handsfree call into a handset call: Lift handset. User Programmable Feature # V A Enable voice-announce or ringing for your incoming Intercom calls.

  • Page 119: Automatic Handsfree

    Automatic Handsfree With Automatic Handsfree, you can place or answer a call Handsfree just by pressing a key. You don’t have to press first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature. Automatic Handsfree is available for: ●...

  • Page 120: Headset Compatibility

    Plug in the headset. 3. Press your Headset key. Notes: ● You can have a Headset key on your telephone or your DSS Console. ● The Headset key lights when your extension is in the Headset mode, and is off while you have Headset mode disabled.

  • Page 121: Headset Mode Feature Interactions

    Headset Mode Feature Interactions ● Background Music If programmed and connected, Background Music will broad- cast over your telephone speaker while your extension is in the Headset mode. ● Central Office Calls, Answering While you are in the Headset mode, you can press your vol- ume keys while idle to control the volume of any ringing call.

  • Page 122: User Programmable Feature

    Headset Compatibility ● Transfer Screened and unscreened transfers work just like non-headset extensions. For example, if you press screened transfer, the call will connect to your headset when the transferring party hangs up. Handsfree Transfers always connect to your headset, not speakerphone.

  • Page 123: Hold

    ● Intercom Hold You can also place an Intercom call on Hold. Your Intercom call on Hold does not indicate on any other telephone. Hold lets you put a call in a tem- porary waiting state. The caller on Hold hears silence or Music on...
  • Page 124 Hold To place an outside call on System Hold: 1. Press Hang up. flash rate if you leave it on Hold too long. To pick up an outside call on System Hold: 1. Press the flashing line key. To pick up an outside call that a co-worker has placed on System Hold (if you don’t have a line key for the call): 1.

  • Page 125: Hold Recall

    Hold Hold Recall Your telephone display can show the type of call recalling, as well as which co-worker initially placed the call on Hold. Following are the displays you see at your phone when a call placed on Hold is recalling. In the first example, the call was placed on Hold at extension 301 (which does not have a name).

  • Page 126: Hotline

    Hotline Take advantage of one-button calling to a co-worker with whom you work closely. have multiple Hotline keys on your phone, each set up for a differ- ent Hotline partner. Your Hotlines function as DSS/BLF keys and also show you the status of your partners’ extensions. When the key is: Flashing Fast Wink Off...

  • Page 127: Idle Menu Soft Keys (Super Display)

    User Programmable Feature # SM Customize your Super Display telephone idle menu soft keys. See User Programmable Features at the end of this guide for more. Super Display Telephone Default Idle Menu...
  • Page 128 SP DIAL 1 SP DIAL 2 11-30 PERS SPDL BIN 1-20 Super Display Telephone Idle Menu Soft Key Options Description The key has no function and the idle menu display is blank. Press to access additional soft keys for Intercom, System Speed Dial, and Personal Speed Dial Directory Dialing.

  • Page 129: Interactive Soft Keys

    Key steps along with the codes for each feature. For additional information on your soft keys, refer to the separately printed Soft Key Glossary (P/N 80000GLO**). Interactive Soft Keys Your display telephone has Interactive Soft Keys that provide intuitive feature access. You’ll find it is no longer necessary to remember feature codes to use the advanced features of your phone.

  • Page 130: Intercom

    Intercom Call your co-workers on the Intercom. Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset. To place an Intercom call: 1.

  • Page 131: User Programmable Feature

    User Programmable Feature # V A Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more. Using Your Soft Keys MORE VAON Handsfree Answerback On (Forced Intercom Ringing Off) VAOFF Handsfree Answerback Off (Forced Intercom Ringing On)

  • Page 132: Language Selection

    English to Spanish. To change the display and soft key language at your 22-Button or 34-Button Telephone: from doing this. Ask your Communications Manager. 1. Press selected language.
  • Page 133 To change the display and soft key language at your Super Display Telephone: Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. PROGRAM 1. Press The top line of the display shows the currently selected language.

  • Page 134: Last Number Redial

    2. Press Enhanced Last Number Redial If enabled for your display telephone, Enhanced Last Number Redial allows you to select from the last 5 outside numbers dialed. When you place an outside call, the number dialed is stored in the Enhanced Last Number Redial buffer.

  • Page 135: Enhanced Last Number Redial At Your 22-Button Or 34-Button Display Telephone

    Enhanced Last Number Redial at your 22-Button or 34-Button Display Telephone To redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when you...
  • Page 136 Last Number Redial To erase (clear) all the numbers from your Enhanced Last Number Redial buffer: Press Press Press Number Redial buffer and return to idle. Press . You see (for example): . You see: to erase all the numbers in the Last to return to step 1 without erasing the buffer.

  • Page 137: Enhanced Last Number Redial At Your Super Display Telephone

    Enhanced Last Number Redial at your Super Display Telephone To redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when you...
  • Page 138 Last Number Redial To erase (clear) all the numbers from your Enhanced Last Number Redial buffer: Press Press Press Number Redial buffer and return to idle. Press . You see (for example): . You see: to erase all the numbers in the Last to return to step 1 without erasing the buffer.

  • Page 139: Meet-Me Conference

    Conference within a specified interval. Check with your Communications Manager to find out what this interval is. Meet-Me Conference With Meet-Me Conference, you can set up a telephone meeting with some of your co-workers — without leaving the office. Your and dial the announced Meet-Me MT12...
  • Page 140 Meet-Me Conference To join a Meet-Me Conference: Listen for page announcing the Meet-Me Conference. 2. Lift handset and press Dial the announced Meet-Me Conference code. Meet-Me Conference codes are #11 and #12.

  • Page 141: Message Waiting

    Leave a Message Waiting request for a return call. return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone. When your co-work- er answers their Message Waiting, you’ll automatically get a call.
  • Page 142 Message Waiting To review your Messages Waiting and then select a mes- sage for a return call: Do not lift the handset. 2. Press to display additional Messages Waiting, if any. Press 4. Press answer, is busy, or is in DND, your Message Waiting cancels.

  • Page 143: Microphone Mute

    Using the Handsfree Reply Soft Key at your 22- Button or 34-Button Display Telephone You can press your Handsfree microphone for incoming Intercom calls. To turn off your telephone’s microphone for Incoming Intercom calls: 1. Press Microphone Mute Microphone Mute lets you turn off your phone’s Handsfree or...

  • Page 144: Using The Handsfree Reply Soft Key At Your Super Display Telephone

    Using the Handsfree Reply Soft Key at your Super Display Telephone You can press your phone’s Handsfree microphone for incoming Intercom calls. To turn off your telephone’s microphone for Incoming Intercom calls: PROGRAM 1. Press HFRP . You see:...
  • Page 145 HF REPLY 2. Press The first line of the display indicates whether Handsfree Reply is on or off. 3. To turn Handsfree Reply on (if it is off), press To turn Handsfree Reply off (if it is on), press When you answer a voice-announced Intercom call (if Handsfree Reply is off): You hear a single beep in your speaker and the voice of the calling party.

  • Page 146: Monitor / Silent Monitor

    Monitor / Silent Monitor Monitor a co-worker’s conversation without them knowing you are on the phone. service department supervisor, for example. You could listen to the questions that your department’s callers ask without disturbing the service call. Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy.

  • Page 147: Name Programming

    Group or UCD Hunting Group. Check with your Communications Manager. To program your extension’s name: 1. At a 22- or 34-Button Display Telephone: Press At a Super Display Telephone: PROGRAM Press 2.
  • Page 148 Name Programming Follow the instructions in the Name Programming chart shown below. 4. Press Press a key the indicated number of times for desired character 1 Time 2 Times & space After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance. HOLD Save name.

  • Page 150: Off-Hook Signaling

    Off-Hook Signaling Off-Hook Signaling helps important callers get through. helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park).

  • Page 151: Paging

    Use Paging to broadcast announcements or quickly locate co-workers. locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging. Internal Paging Internal Paging allows you to broadcast announcements into 7 internal Paging Zones and All Call (all zones).

  • Page 152: User Programmable Feature

    Paging To make an Internal Paging Announcement: 1. Press 2. Dial 3. Dial the Page Zone number or press Call Page). casts into the External Paging Zone as well. Make announcement and hang up. User Programmable Feature # V P Enable or disable incoming Paging announcements.

  • Page 153: Park

    Park a call in orbit so a co-worker can pick it up. You don’t have to locate a co-worker to handle their calls. orbits (60-69). Personal Park allows you to park a call at an extension so a co-worker can pick it up. After parking a call, you can Page for the co-worker and hang up.

  • Page 154: Personal Park

    Park To retrieve a call from a System Park Orbit: ● Standard Operation 1. Press 2. Dial ● Using Your Soft Keys 1. Press 2. Press 3. Dial the System Park Orbit (0-9) and hang up. Personal Park To Park a call at a co-worker’s extension (using Personal Park): ●...
  • Page 155 ● Using Your Soft Keys 1. While on an outside call, press PERS 2. Press 3. Dial a co-worker’s extension number and hang up. To retrieve a call parked at a co-worker’s extension: ● Standard Operation 1. Press 2. Dial the number of the extension at which the call is Parked.

  • Page 156: Park Recall

    Park Park Recall Your telephone display can show the type of call recalling, as well as which co-worker initially parked the call. Following are the displays you see at your phone when a parked call is recalling. In the first example, the call was parked in system orbit 60 by extension 301 (which does not have a name).

  • Page 157: Prime Line Preference

    Get dial tone for a call just by lifting the handset. ICM key first. You can have Prime Line Preference for Intercom calls or outside lines (regardless of whether you have a line or loop key for the outside line). Check with your Communications Manager to find out if you have Prime Line Preference, and which key on your phone (if any) is your Prime Line key.

  • Page 158: Privacy And Privacy Release Groups

    Privacy and Privacy Release Groups Privacy prevents interruptions at your extension. — Privacy Release lets you join co-worker’s calls. Communications Manager to find out if your extension has Privacy. Note: If you’re on a call with a co-worker, your conversation can still be interrupted by Barge In attempts and Camp-On signals sent to your co-worker.

  • Page 159: Programmable Function Keys

    Function Keys. These keys sim- plify placing calls, answering calls, and using certain features. If you have a 22-Button Standard or 22-Button Display Telephone, you have 12 Programmable Function Keys. If you have a 34-Button Display Telephone, you have 24 Programmable Function Keys.
  • Page 160 Programmable Function Keys Programmable Function Key Assignments Account Code Key Code: ....26 BLF: ....Off: Account Code inactive Operation: .
  • Page 161 Programmable Function Keys Programmable Function Key Assignments Group Pickup Key Code: ....Group Pickup Immediate Ring: BLF: ....Off: Call not ringing group Operation: .
  • Page 162 Programmable Function Keys Programmable Function Key Assignments Loop Keys (Switched or Fixed) Key Code: ....Switched Loop Key: 01 BLF: ....Off: Loop key idle Operation: .

  • Page 163: Check Key

    Programmable Function Keys Programmable Function Key Assignments Reverse Voice Over Key Code: ....23+ Covered Extension (e.g., 304) BLF: ....Off: Co-worker idle Operation: .

  • Page 164: User Programmable Feature

    Programmable Function Keys 2. Press the Programmable Function Key you want to check. 3. Press another Programmable Function Key. Press To check a Personal Speed Dial key: 1. Press 2. Press the Personal Speed Dial key (1-10) once to display the name for the lower numbered bin (e.g., 701).

  • Page 165: Removing Lines And Extensions

    Removing Lines and Extensions Temporarily remove problem extensions and lines from service until they can be repaired. reserved for attendants and supervisors. For example, the atten- dant can busy-out a noisy line or faulty extension until service personnel can repair the problem. The line or extension appears busy to callers.

  • Page 166: Reverse Voice Over

    Ask your Communications Manager if you have any of these keys. While your telephone is idle, your Reverse Voice Over key func- tions the same as a Hotline key. (You cannot, however, use it to Transfer calls.) The key shows at a glance the status of your co- worker’s extension.
  • Page 167 Your Voice Over key goes out. To place a call to the co-worker assigned to your Reverse Voice Over key: 1. While your telephone is idle, press your Reverse Voice Over key. You hear two beeps, then conversation with your co-worker.

  • Page 168: Ringing Line Preference

    Ringing Line Preference Simply lift the handset to answer a ringing call. answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference. If you have multiple calls ringing your extension at the same time, lifting the handset (with Ringing Line Preference) answers the calls in the following order: ●...

  • Page 169: User Programmable Feature

    Ringing Line Preference To use Ringing Line Preference: 1. Lift the handset or press To bypass Ringing Line Preference: 1. Before lifting the handset or pressing the following: - Line key - Programmable Function Key User Programmable Feature # R L P Enable or disable Ringing Line Preference.

  • Page 170: Save Number Dialed

    Save Number Dialed Save the number you just dialed for quick redialing. unanswered number without manually dialing the digits. Your phone system retains the saved number until you store a new one in its place. Save Number Dialed saves in system memory a number you dial up to 20 digits.

  • Page 171: Selectable Display Messaging

    For example, you can select the mes- sage, “GONE FOR THE DAY.” Any co-worker calling from a dis- play telephone sees the message. Other than displaying your mes- sage, the call goes through normally. There are 16 Selectable Display Messages (01-16), and each mes- sage can be up to 20 characters long.

  • Page 172: Selectable Display Messaging At Your 22-Button Or 34-Button Display Telephone

    Selectable Display Messaging Selectable Display Messaging at your 22-Button or 34-Button Display Telephone To select a Selectable Display Message: 1. Press Forwarding key. Press 2. Dial 3. Dial the message number (01-16). Press message numbers. Press Press available messages. Press Enter any additional digits.
  • Page 173 The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial or extension name). Refer to the table below when entering digits. 7. Press To cancel Selectable Display Messaging: 1.

  • Page 174: Selectable Display Messaging At Your Super Display Telephone

    Selectable Display Messaging Selectable Display Messaging at your Super Display Telephone To select a Selectable Display Message: 1. Press Forwarding key. PROGRAM Press 2. Dial 3. Dial the message number (01-16). Press message numbers. and dial CALL FWRD MESSAGE or press...
  • Page 175 Selectable Display Messaging 4. Press 5. Press available messages. Press 6. Enter any additional digits. The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial or extension name).

  • Page 176: Entering Additional Characters

    Selectable Display Messaging 2. Dial Selectable Display Messaging. Entering Additional Characters Use the following table when appending (adding digits/char- acters to) Selectable Display Messages. 1 Time 2 Times & space After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance. HOLD Save name.
  • Page 177 Selectable Display Messaging – For Your Notes –...

  • Page 178: Speed Dial

    Dial numbers can be up to 16 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 16 charac- ters long. The name shows in your telephone’s display as the Speed Dial number dials out.
  • Page 179 To program a System Speed Dial number: Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can. 1. Press Press 2. Dial the system bin number (normally 200-299). 3. Press 4.
  • Page 180 Speed Dial 10. Repeat from step 2 to program another bin number. Press To dial a System Speed Dial number: 1. Press Dial the system bin number (normally 200-299). Press a Programmable Function Key for System Speed Dial bin. to exit. and dial The stored number dials out.

  • Page 181: Personal Speed Dial

    (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.) Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers (701-710).
  • Page 182 Speed Dial To program a Personal Speed Dial number: 1. Press Press Dial the personal bin number (normally 701-720). Press a Personal Speed Dial key (for bins 1-10). Press 3. Press 4. Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).
  • Page 183 Press a Programmable Function Key for Personal Speed Dial bin. The stored number dials out. To dial a Personal Speed Dial number if you have a 34-Button Super Display telephone: SP DIAL 1 1. Press bins 711-720). 2. Press a Personal Speed Dial bin key.

  • Page 184: Entering Speed Dial Names

    Speed Dial Entering Speed Dial Names Use the following table when entering Speed Dial names. 1 Time 2 Times & space After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance. HOLD Save name.

  • Page 185: Split

    Switch between active calls without Conferencing the calls together. joining (Conferencing) your callers together. Split requires a uniquely programmed Split Programmable Function key. Check with your Communications Manager to find out if you have this type of key. To Split between your current Intercom call and a new Intercom call: Press then hang up.
  • Page 186 Split To Split between your current Intercom call and an outside call: Press 2. Place or answer outside call. 3. Press your Split key to switch between your two calls. To Split between your current outside call and a waiting outside call: Press then hang up.

  • Page 187: Tandem Trunking

    Join two callers in Conference, leave the call and let their conversation continue. your callers in an unsupervised Conference. You are no longer part of the conversation. The Conference continues until either outside party hangs up. Find out from your Communications Manager if you are able to set up an Unsupervised Conference.

  • Page 188: Time And Date

    Programmable Features at the end of this guide for more. Use this procedure to rejoin a Conference already and dial the line’s Direct Line Access code BARG or press The time and date appear on all telephone displays in your system. Follow the User...

  • Page 189: Transfer

    This assures that you do not lose or inadvertently abandon your transfers. Your telephone system allows the following types of transfers: ● Screened Transfer With Screened Transfer, you announce the call to the destina- tion before hanging up to complete the Transfer.
  • Page 190 Transfer Announce the call to make a Screened Transfer. Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects the call). Hang up to send the call through unscreened. destination. To Transfer your call to a co-worker’s mailbox: 1.

  • Page 191: Transfer Recall

    Transfer Transfer Recall Your telephone display can show the type of call recalling, as well as which co-worker initially transferred the call. Following are the displays you see at your phone when a transferred call is recalling. In the first example, the call was transferred by extension 301 (which does not have a name).

  • Page 192: Trunk (Line) Queuing And Callback

    Callback rings your phone, the system cancels the Callback. Line Queuing Priority You may have Line Queuing Priority enabled for your telephone. If you do, when you queue for a busy line Line Queuing will con- nect you before your co-workers that don’t have priority. Your Communications Manager can can tell you if you have Line Queuing Priority.
  • Page 193 Trunk (Line) Queuing and Callback To queue for a busy line: 1. Press line key for busy line. Press (e.g., 101 for line 1). Dial When the line becomes free, you automatically connect. When you hear dial tone from the line, you can place your call again.

  • Page 194: User Programmable Features

    ● Voice Over Note: The ability to use certain User Programmable Features may be restricted by your telephone’s programmed Access Level. Check with your Communications Manager if you need to use a User Programmable Feature that is restricted. The User Programmable Features...
  • Page 195 User Programmable Features To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y , then SPK to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to the attendant. Feature Mnemonic Call Forwarding Clear All...

  • Page 196: Voice Mail

    Voice Mail End the frustration of missed calls, inaccurately written messages and telephone tag. bility as well as a sophisticated Automated Attendant, including: ● Automated Attendant Automated Attendant automatically answers your system’s incoming calls. After listening to a customized Automated Attendant greeting, callers to your company can dial a system extension or use Voice Mail.
  • Page 197 ● Personal Answering Machine Emulation You can have your idle telephone emulate a personal answer- ing machine. This lets Voice Mail screen your calls, just like your answering machine at home. If activated, your incoming calls route to your mailbox.

  • Page 198: Calling Your Mailbox

    Voice Mail Calling Your Mailbox To call your mailbox: when you have new messages in your mailbox. 1. Press Press Press (e.g., 700) followed by your mailbox number. your extension number. You may optionally dial a co-worker’s mailbox — or use this procedure to call your mailbox from a co-worker’s phone.

  • Page 199: Leaving A Message

    Leaving a Message To leave a message in the mailbox of an unanswered extension: Disturb, or unanswered. 1. Press message. Forwarding Calls to your Mailbox To activate or cancel Call Forwarding: 1. Press Press Dial the Call Forwarding type: = Cancel forwarding = Busy/No Answer = Immediate = No Answer...

  • Page 200: Transferring Calls To A Mailbox

    Voice Mail Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A 1. Press Dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 301). you’re away from your desk) or a co-worker’s mail- box number.

  • Page 201: Conversation Record

    To stop Conversation Record: 1. Press Personal Answering Machine Emulation To activate Personal Answering Machine Emulation from your 22-Button or 34-Button Telephone: 1. Press Forwarding key. Press 2. Dial Only one party on a call can use Conversation or your Voice Mail Record key.
  • Page 202 Voice Mail Dial Dial To cancel Personal Answering Machine Emulation at your 22-Button or 34-Button Telephone: 1. Press Forwarding key. Press 2. Dial warding. or press TRNK or press Your key flashes. and dial CFWD , press , or press Your key goes out.
  • Page 203 To activate Personal Answering Machine Emulation from your Super Display Telephone: 1. Press Forwarding key. PROGRAM Press 2. Dial or press Dial or press Dial or press side calls. Your and dial CALL FWRD ANS MACHINE to forward all calls.
  • Page 204 Voice Mail To cancel Personal Answering Machine Emulation at your Super Display Telephone: 1. Press Forwarding key. Press 2. Dial warding. When Answering Machine Emulation broadcasts your caller’s message, you can: es and ● Do nothing to have the caller’s message automatically recorded in your mailbox.

  • Page 206: Checking Your Messages

    Voice Mail Checking Your Messages To check your messages: 1. Press number of new messages in your mailbox). Message Center Mailbox there are new messages not listened to in the Message Center mailbox. To call the Message Center: 1. Press 2.
  • Page 207 Voice Mail – For Your Notes –...

  • Page 208: Voice Over

    Voice Over Get through to a co-worker busy on a handset call — without interrupting their call. heard by their original caller. They can also easily switch between you and their first caller. Voice Over could help a lawyer, for example, waiting for an urgent call.

  • Page 209: Volume And Contrast Control

    – Background Music – Ringing Using the Volume Control Soft Keys You can additionally use your telephone’s soft keys to adjust the vol- ume of your on-hook ringing, off-hook ringing and Paging (receive). To adjust the ringing, off-hook ringing or incoming Page volume at your 22- button or 34- button telephone: 1.
  • Page 210 Press – The number to the right of the display indicates the current setting (1-7). To adjust the ringing, off-hook ringing or incoming Page volume at your Super Display telephone: While your phone is idle, press Press VOLUME . You see:...

  • Page 211: Contrast Control

    – The number to the right of the display indicates the current setting (1-7). Contrast Control Press play telephone is idle to adjust the display contrast. There are 7 steps in this adjustment. Note that Contrast Control is not avail- able if you have a Super Display telephone. = Ringing...

  • Page 212: Walking Class Of Service

    You would normally do this to override dialing restrictions at a telephone. For example, if you are an executive with an unre- stricted phone you can walk to any phone in the building, imple- ment Walking Class of Service, and dial without restriction. After the phone goes idle, Walking Class of Service remains in effect for 10 seconds.
  • Page 213 CLEAR backspaces over (erases) the last digit entered. At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. Enter your PIN number + If your extension does not have a PIN number, turn to Entering or Changing Your PIN Number on page 96.
  • Page 214 – For Your Notes –...
  • Page 215 Ring/Message Lamp ● rings your telephone, blinks green if you have new Caller ID calls, and flashes red for new Voice Mail messages or Message Waiting. Your key assignments may be different than shown. Ask your Communications Manager. ● See the inside front cover of this guide for an illustration of the 34-Button Display telephone.
  • Page 216 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com *80000MFH08* December 10, 2004 Printed in U.S.A. 80000MFH08...

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