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Multibutton Telephone
Feature Handbook
80000MFH05
January 2002
Printed in U.S.A. (2106)

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   Summary of Contents for NEC DS1000

  • Page 1

    Multibutton Telephone Feature Handbook 80000MFH05 January 2002 Printed in U.S.A. (2106)

  • Page 2

    No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 3: Table Of Contents

    Table of Contents About Your Handsfree Options • Handsfree lets you place and answer calls by pressing instead of using the handset. • Automatic Handsfree, you can press a line key without lifting the With handset. Normally, you have Automatic Handsfree. •...

  • Page 4

    Table of Contents Direct Station Selection (DSS) ........29 User Programmable Feature ....29 Direct Station Selection Console........30 Default DSS Console Key Assignments ...33 Directed Call Pickup ............35 Directory Dialing............36 Distinctive Ringing............38...

  • Page 5

    Table of Contents Microphone Mute............83 Monitor / Silent Monitor ..........84 Night Service / Night Ring ..........85 Off-Hook Signaling ............86 User Programmable Feature ....86 Paging ................87 Internal Paging .

  • Page 6

    Transfer ...............121 Screened ........121 Unscreened ....... .121 Handsfree .

  • Page 7: Alphanumeric Display

    Alphanumeric Display Display messages help If you have a 22-Button or you process calls, identify 34-Button Display telephone, it provides a two-line, 20-character callers and customize per line alphanumeric display. features. The first line displays the date and time (while idle) and feature status messages.

  • Page 8: Attendant Position

    Attendant Position The attendant is the If you are an attendant (also called system’s call processing an operator), you are the system’s call processing focal point. In focal point. addition to all the features of the standard keyset, your attendant extension also has the following unique features.

  • Page 9: Attendant Call Queuing

    Attendant Position Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten- dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free.

  • Page 10: Background Music

    Background Music Have your telephone Background Music (BGM) sends broadcast music through music to the speaker in your tele- phone while it is idle. BGM the speaker for a more requires that your company have pleasing work environment. a music source (such as a CD player or radio) connected to your system.

  • Page 11: Barge In

    Barge In In an emergency, use Barge In permits you to break Barge In to get through to into another extension user’s a co-worker right away. established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call.

  • Page 12: Call Coverage Keys

    Call Coverage Keys Cover a co-worker’s calls You can have Call Coverage Keys for co-worker’s telephones, Ring from your own telephone. Groups, and Extension Hunting UCD Groups. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addi- tion, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

  • Page 13: Call Forwarding

    Call Forwarding Set up a multiple-party Make sure your calls are Use Call Forwarding to redirect telephone meeting covered while you are your calls to another extension or without leaving the office. away from your desk. Voice Mail. There are three types of Call Forwarding: Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer.

  • Page 14

    Call Forwarding 3. Dial destination extension. Dial 0 or 01-04 for your operator. Press to forward to Voice Mail. 4. Press to hang up. If you use option 4 to forward your calls immedi- ately to a co-worker, only the user at the forwarding destination can call you on the Intercom.

  • Page 15: Call Timer

    Call Timer Set up a multiple-party Keep track of your time If your phone has a Call Timer telephone meeting key, your display can keep track on the phone. of your time on an outside call. without leaving the office. There are two types of Call Timer keys: Manual Call Timer Your Manual Call Timer key works like a stopwatch.

  • Page 16: Call Waiting / Camp-on

    Call Waiting / Camp-On Set up a multiple-party Know when you have With Call Waiting, a co-worker telephone meeting calls waiting, or wait in can call you while you’re busy and wait in line (Camp-On) for without leaving the office. line for a busy co-worker.

  • Page 17: Callback

    Callback You don’t have to When you call a busy co-worker, repeatedly call a busy you can leave a Callback request co-worker back, hoping to for a return call. There is no need to keep calling your co-worker find them idle. back, hoping to find them idle.

  • Page 18: Caller Id

    Caller ID Your display can show Caller ID allows your telephone your outside caller’s display to show the incoming caller’s telephone number and phone number and optional name. Caller ID supports optional name. your telephone company’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available.

  • Page 19

    Caller ID To cancel the Caller ID display and return your phone to its normal display: You can only do this while you’re on a call, not while your phone is ringing. Press To turn the Caller ID display back on (after you press CLEAR to cancel it): Press The display the Caller ID information for a co-worker’s (i.e.,...

  • Page 20: Caller Id Logging

    Caller ID Logging Your phone can store If your system has Caller ID your caller’s name and enabled, Caller ID logging stores in a log your caller’s number and phone number for easy optional name for each outside call review and redialing. that rings the system.

  • Page 21

    Caller ID Logging – = the total number of Caller ID records in your log. Total – = the number of new calls since you last reviewed your log. While this display is on screen, you can: – Press to review all your Caller ID records. –...

  • Page 22

    Caller ID Logging – The outside (or name – if programmed) line number the call came in on. – The the call, or if the call extension that answered was unanswered. 5. Use to scroll through the Caller ID records that are logged at your phone. 6.

  • Page 23: Caller Id Logging At Your Super Display Telephone

    Caller ID Logging Caller ID Logging at your Super Display Telephone To review your Caller ID log: While your phone is idle, press (where CALLs nn the number of Caller ID records currently logged at your phone). – Your (the large green LED on the Ring/Message Lamp upper right corner of your phone) winks on (green) when you have Caller ID records you have not reviewed.

  • Page 24

    Caller ID Logging 2. While this display is on screen, you can: – Press to review all your Caller ID records. VIEW ALL – Press to review the records just for calls VIEW UNANS that rang your phone but were unanswered in the system. –...

  • Page 25

    Caller ID Logging to scroll through the Caller ID records that are logged at your phone. When a Caller ID record is displayed, you can: – Press to call the person back. CALLBACK – Press to delete the displayed record. DELETE –...

  • Page 26: Central Office Calls, Answering

    Central Office Calls, Answering Set up a multiple-party Normally, outside calls ring Outside calls can ring your exten- telephone meeting sion directly, without having to be your extension directly. transferred by your company’s without leaving the office. operator or receptionist. To answer an outside call: Outside calls normally flash red on your line/loop keys.

  • Page 27: Central Office Calls, Placing

    Central Office Calls, Placing Set up a multiple-party Your system offers many There are many different ways telephone meeting convenient ways to place you can place outside calls. without leaving the office. outside calls. Choose the one which works best for you.

  • Page 28

    Central Office Calls, Placing To place a call using a line or loop key: Press the key. The key will light green and you’ll hear dial tone from your outside line. You may have a Private Line that is only on your phone.

  • Page 29

    Central Office Calls, Placing To place a call over a specific line (using Line Dial-Up or Direct Line Access): Standard Operation Press For Line Dial-Up: Dial + + line number (e.g., 01 for line 1). For Direct Trunk Access: Dial + line number (e.g., 01 for line 1).

  • Page 30

    Central Office Calls, Placing To place a call over a line group (using a Line Group Access Code or Line Group Routing): Standard Operation Press Dial a Line Group Access Code (90-98). Dial 90 for group 0, 91 for group 1, etc. If you hear dial tone as soon as you dial 9, your system has Line Group Routing.

  • Page 31

    Central Office Calls, Placing Using Your Soft Keys Selecting a line group (instead of dialing a Line Group Access Code): + group number (e.g., 0 for group 0). Dial 0 for group 0, 1 for group 1, etc. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers.

  • Page 32: Conference

    Conference Set up a multiple-party Conference lets you add additional telephone meeting inside and outside callers to your conversation. without leaving the office. In addition to Conference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen, Meet-Me Conference, Privacy Release Groups and Tandem Trunking (Unsupervised Conference).

  • Page 33: Dial Number Preview

    Dial Number Preview Avoid dialing errors by With Dial Number Preview, you previewing your call can dial and review a number before you dial it. before the system dials it out. To dial using Dial Number Preview: Do not lift the handset, press or press 2.

  • Page 34: Dial Number Preview Editing Example

    Dial Number Preview Press a line key to have the system automatically dial the displayed number. Dial Number Preview Editing Example To replace 2049265410 with 203-926-5400: Dial + 2049265410. You see: 2049265410- 2. Press until you see: 20-9265410 3. Dial .

  • Page 35: Direct Station Selection (dss)

    Direct Station Selection (DSS) Quickly place and Transfer If the DSS feature is enabled for calls to co-workers. your phone, all your Programmable Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and Transfer to co-work- ers.

  • Page 36: Direct Station Selection Console

    Direct Station Selection Console Use your DSS Console Your optional DSS Console pro- for one-touch access to vides additional one-button access to co-workers, outside lines and co-workers, outside lines system features. If you do a lot of and system features. call processing, your console will be a welcome convenience.

  • Page 37

    Direct Station Selection Console DSS Console Key Assignments Call Coverage BLF: ....Off: Co-worker idle On: Co-worker busy Fast Flash: Co-worker in DND Operation: .

  • Page 38

    Direct Station Selection Console DSS Console Key Assignments (Cont’d) Night Key BLF: ....Off: System in Day Mode On: System in Night Mode Operation: .

  • Page 39: Default Dss Console Key Assignments

    110-Button DSS Console Default Assignments These keys are PAGE PAGE 1 PAGE 2 PAGE 3 undefined PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT Note: DS1000 has Hotline keys only for extensions 300-325.

  • Page 40

    Direct Station Selection Console 24-Button DSS Console Default Assignments...

  • Page 41: Directed Call Pickup

    Directed Call Pickup Answer a co-worker’s Directed Call Pickup permits you calls from your phone. to pick up (intercept) a call ring- ing a co-worker’s extension. You can use Directed Call Pickup to pick up the following types of calls ringing a co-worker’s phone: An outside line ringing a line key A co-worker’s Direct Inward Line Transferred outside call...

  • Page 42: Directory Dialing

    Directory Dialing Place Intercom or Speed Directory Dialing allows you to Dial calls from a select a co-worker or outside call displayed list of names. from a list of names, rather than dialing the phone number. (You must have a display telephone to use Directory Dialing.) There are three types of Directory Dialing: System ( ompany-wide) Speed Dial names...

  • Page 43

    Directory Dialing Dial the first letter of the desired name. For example, dial if the first letter begins with G, H or I. Press to scroll alphabetically through the selected directory. If you see the name you want to call, just press to place your call.

  • Page 44: Distinctive Ringing

    Distinctive Ringing Customize your Use Distinctive Ringing to cus- telephone’s ringing so tomize the way your telephone rings. If you are in a large work you’ll know when calls area with other co-workers, set up are just for you. Distinctive Ringing so you’ll always know when calls are for you.

  • Page 45: Distinctive Ring Configuration

    Distinctive Ringing Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring. Or, you can first set up Distinctive Ring Configuration and then use Extension Override to further customize ringing. (Note that your Extension Override selections always override your Distinctive Ring Configuration settings.) Key Ring Override...

  • Page 46

    Distinctive Ringing 1. While your phone is idle, press . You see: Press . You see: RING 3. Press . You see: CNFG If you press , you see: MORE If you press again, you see: MORE From these choices: –...

  • Page 47

    Distinctive Ringing A, B and C ringing when setting up Extension Override (page 44) and Key Ring Override (page 48). – Press to select one of the 3 default ringing DFLT setups (1-3) and cancel your custom settings. When you select a ringing option in the previous step, your phone “plays”...

  • Page 48

    Distinctive Ringing To customize ringing at your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. While your phone is idle, press . You see: PROGRAM Press . You see: RING Press .

  • Page 49

    Distinctive Ringing From the displayed choices: – Press to change the sound of your INTERCOM Intercom ringing. (To make your Intercom calls ring, use the User-Programmable Feature.) – Press to change your Ring Group ringing. RING GROUP – Press to change the sound of your Hold, RECALL Park, and Transfer Recall ringing.

  • Page 50: Extension Override

    Distinctive Ringing For the option you choose to change: – Press to change the ringing pitch. If you RING TONE want to do this, go to step 5 after pressing RING TONE – Press to change the ringing pattern. If you CADENCE want to do this, go to step 5 after pressing CADENCE...

  • Page 51

    Distinctive Ringing While your phone is idle, press . You see: Press . You see: RING To change the ringing for your outside calls (Extension Override), press . You see: ASGN Select the outside call ringing mode you want to change. –...

  • Page 52

    Distinctive Ringing To customize ringing for outside calls from your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 1. While your phone is idle, press . You see: PROGRAM Press .

  • Page 53

    Distinctive Ringing 3. To change the ringing for your outside calls (Extension Override), press . You see: ASSIGN Select the outside call ringing mode you want to change. – Press for day mode calls. DAY RING – Press for night mode calls. NIGHT RING –...

  • Page 54: Key Ring Override

    Distinctive Ringing Key Ring Override Set up Unique Ringing for your Line, Call Coverage, and Group Call Pickup Keys. To set up Key Ring Override for your 22-button or 34-but- ton display telephone: – Your extension’s Class of Service may block you from doing this.

  • Page 55

    Distinctive Ringing Press a key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. –...

  • Page 56

    Distinctive Ringing Press . You see: RING 3. To set up Key Ring Override, press . You see: 4. Select the type of key you want to program. – The ring type you select in the next step will be assigned to the key you press in this step.

  • Page 57

    Distinctive Ringing Press a key of the type you selected above. You see (example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. –...

  • Page 58: Administration

    Distinctive Ringing Administration Selecting and Storing a Default Ring Tone Set To select a new default Ring Tone Set for your 22-button or 34-button display telephone: 1. While your phone is idle, press . You see: 2. Press . You see: RING 3.

  • Page 59

    Distinctive Ringing When you see: – Dial (for yes) or confirm your selection, or – Dial (for no) to exit without making a selection. 8. Press to exit. To select a new default Ring Tone Set for your super dis- play telephone: While your phone is idle, press .

  • Page 60

    Distinctive Ringing Press . You see: RING 3. Press . You see: CONFIG 3. Press . You see: DEFAULT 4. Select the Ring Tone Set you want to use (1-3). – By default, your extension initially uses Ring Set 1.

  • Page 61

    Distinctive Ringing When you see: – Dial (for yes) or confirm your selection, or – Dial (for no) to exit without making a selection. 7. Press to exit. To store your customized ringing as a default Ring Tone Set from your Super Display telephone: –...

  • Page 62

    Distinctive Ringing 2. Press . You see: ADMIN 3. Enter the System Administrator ( ), System 0000 Administrator 2 ( ), or Installer ( ) password. 9999 372000 You see: Enter the number of the default Ring Set (1-3) to which you want to save your phone’s configuration.

  • Page 63

    Distinctive Ringing When you see: – Dial 9 (for yes) to confirm your selection, or – Dial 6 (for no) to exit without making a selection. 6. Press to exit.

  • Page 64: Do Not Disturb

    Do Not Disturb Work by your phone Use Do Not Disturb (DND) to undisturbed by incoming block incoming calls, Off-Hook calls and announcements. Signaling and Paging announce- ments. You can activate DND anytime your phone is idle. With DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls.

  • Page 65: Door Box

    Door Box Set up a multiple-party Use a Door Box to The Door Box is a self-contained telephone meeting remotely monitor an Intercom unit you can use to mon- itor an entrance door. A visitor at without leaving the office. entrance door.

  • Page 66

    Door Box To remotely open or close your entrance door: OPEN 1. To open the door, press CLOSE To close the door, press again or To place a call from the Door Box: 1. Press the Door Box call button. 2.

  • Page 67: Extension Hunting

    Extension Hunting Your system can Your phone may be in a group with co-workers that share automatically route calls responsibility for answering calls. to co-workers that work Each call into the group cycles through the group until you or one closely together.

  • Page 68: Flash

    Flash Make a new call without While on a call, Flash lets you get losing your line, or access dial tone for a new call without losing your line. You may also be unique features from your able to use Flash to access unique phone company.

  • Page 69: Forced Trunk Disconnect

    Forced Trunk Disconnect Disconnect a co-worker’s Forced Trunk Disconnect allows outside call in an you to disconnect (release) anoth- emergency. er extension’s active outside call. This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available. Normally, Forced Trunk Disconnect is reserved only for atten- dants and supervisors.

  • Page 70: Group Call Pickup

    Group Call Pickup Easily answer a call You and some of your co-workers ringing a Pickup Group, may be in a Pickup Group so you can easily answer each other’s even if you don’t know calls. If you hear a co-worker’s which phone is ringing.

  • Page 71: Group Listen

    Group Listen Talk to an important client Group Listen permits you to talk or customer and have on the handset and have your caller’s voice broadcast over your your co-worker’s listen in telephone speaker. This lets others on the meeting. in your work area listen to the conversation.

  • Page 72: Group Ring

    Group Ring Set up a multiple-party Calls can ring a group of If you are in a Ring Group with telephone meeting some of your co-workers, all your co-workers simultaneously. phones will ring simultaneously for without leaving the office. new calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset.

  • Page 73: Handsfree

    Handsfree Talk over your phone Handsfree Handsfree, using the Handsfree allows you to process built-in speaker and calls using the speaker and micro- phone in your telephone (instead microphone. of the handset). Handsfree is a — convenience when you don’t have a free hand to pick up the handset With Handsfree (for example, when you’re typing...

  • Page 74: User Programmable Feature

    Handsfree To change a handset call into a Handsfree call: 1. Press 2. Hang up the handset. To change a Handsfree call into a handset call: 1. Lift handset. User Programmable Feature Universal Slot: # V A Fixed Slot: # I V or # I R Enable voice-announce or ringing for your incoming Intercom calls.

  • Page 75: Automatic Handsfree

    Handsfree Automatic Handsfree With Automatic Handsfree, you can place or answer a call Handsfree just by pressing a key. You don’t have to press first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature. Automatic Handsfree is available for: Call Coverage and Hotline Keys Central Office Calls (line and loop keys)

  • Page 76: Headset Compatibility

    Headset Compatibility Have the privacy of a You can use a customer-provided handset call without having headset on your phone in place of to hold the handset. the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer).

  • Page 77: Hold

    Hold Have a call wait on Hold, Hold lets you put a call in a tem- then pick it up to continue porary waiting state. The caller on the conversation. Hold hears silence or Music on Hold, not the conversation in your work area.

  • Page 78

    Hold To place an outside call on System Hold: Press 2. Hang up. The line will recall with a distinctive “double-wink” flash rate if you leave it on Hold too long. To pick up an outside call on System Hold: Press the flashing line key.

  • Page 79: Hold Recall

    Hold Hold Recall Your telephone display can show the type of call recalling, as well as which co-worker initially placed the call on Hold. Following are the displays you see at your phone when a call placed on Hold is recalling. In the first example, the call was placed on Hold at extension 301 (which does not have a name).

  • Page 80: Hotline

    Hotline Take advantage of A Hotline key is a type of one-button calling to a Programmable Function Key that co-worker with whom you gives you one-button calling and Transfer to the co-worker work closely. assigned as your Hotline partner. You can have multiple Hotline keys on your phone, each set up for a different Hotline partner.

  • Page 81: Interactive Soft Keys

    Interactive Soft Keys Use the advanced Your display telephone has features of your phone Interactive Soft Keys that provide just by pressing a soft intuitive feature access. You’ll find it is no longer necessary to key, without remembering remember feature codes to use the feature codes.

  • Page 82: Intercom

    Intercom Call your co-workers on Intercom gives you access to all the Intercom. your co-workers and your sys- tem’s attendants. Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset.

  • Page 83: User Programmable Feature

    Intercom User Programmable Feature Universal Slot: # V A Fixed Slot: # I V or # I R Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more. Using Your Soft Keys MORE VANN VAON...

  • Page 84: Last Number Redial

    Last Number Redial Quickly redial the last Last Number Redial allows you to quickly redial the last outside num- number you dialed. ber you dialed. Quickly recall a busy or unanswered number with- out manually dialing the digits. Last Number Redial saves in the system memory the last 20 digits you dial, and can retain any com- bination of digits 0-9, # and *.

  • Page 85: Meet-me Conference

    Meet-Me Conference Set up a multiple-party With Meet-Me Conference, you telephone meeting with can set up a telephone meeting your co-workers. with some of your co-workers — without leaving the office. Your co-workers join the Conference by dialing a Meet-Me Conference code.

  • Page 86

    Meet-Me Conference To join a Meet-Me Conference: 1. Listen for page announcing the Meet-Me Conference. 2. Lift handset and press 3. Dial the announced Meet-Me Conference code. Meet-Me Conference codes are #11 and #12.

  • Page 87: Message Waiting

    Message Waiting Leave a Message Waiting You can leave a Message Waiting request for a return call. indication at a busy or unanswered co-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone.

  • Page 88

    Message Waiting To review your Messages Waiting and then select a mes- sage for a return call: 1. Do not lift the handset. 2. Press The first message displays. Press repeatedly to display additional Messages Waiting, if any. 3. Press when the extension you want to call displays.

  • Page 89: Microphone Mute

    Microphone Mute Talk to a co-worker in your Microphone Mute lets you turn office without your caller off your phone’s Handsfree micro- phone at any time. Microphone hearing the conversation. Mute prevents your callers from hearing conversations in your work area. You can use Microphone Mute while you are busy on the phone, in DND, or while a call is ringing.

  • Page 90: Monitor / Silent Monitor

    Monitor / Silent Monitor Monitor a co-worker’s Monitor lets you listen to the con- conversation without versation at a busy co-worker’s them knowing you are on extension. Your busy co-worker and their caller have no indication the phone. that you are on the call. This fea- ture could help you if you are a service department supervisor, for example.

  • Page 91: Night Service / Night Ring

    Night Service / Night Ring Night Service reroutes Night Service redirects your sys- your system’s calls after tem’s calls to their Night Mode destination. Typically, the atten- hours. dant or supervisor activates Night Service after normal working hours, when most of your co-workers are unavailable to answer calls.

  • Page 92: Off-hook Signaling

    Off-Hook Signaling Off-Hook Signaling helps While you are busy on a call, important callers get Off-Hook Signaling lets you know when another caller is tying to get through. through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park).

  • Page 93: Paging

    Paging Use Paging to broadcast Paging lets you broadcast announcements or announcements to other keyset users and to external Paging quickly locate co-workers. speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging.

  • Page 94: User Programmable Feature

    Paging To make an Internal Paging Announcement: 1. Press PAGE 2. Dial or press 3. Dial the Page Zone number or press (for All Call Page). Page zone numbers are 1-7 or 0 for All Call. If you dial , your announcement broad- casts into the External Paging Zone as well.

  • Page 95: Park

    Park Park a call in orbit so a Park places an outside call in a co-worker can pick it up. waiting state (called a Park Orbit) You don’t have to locate so a co-worker can pick it up. There are two types of Park: a co-worker to handle System and Personal.

  • Page 96: Personal Park

    Park To retrieve a call from a System Park Orbit: Standard Operation 1. Press 2. Dial and the System Park Orbit (60-69). Using Your Soft Keys PKUP 1. Press and press 2. Press 3. Dial the System Park Orbit (0-9) and hang up. Personal Park To Park a call at a co-worker’s extension (using Personal Park):...

  • Page 97

    Park Using Your Soft Keys PARK While on an outside call, press PERS Press Dial a co-worker’s extension number and hang up. To retrieve a call parked at a co-worker’s extension: Standard Operation Press Dial Dial the number of the extension at which the call is Parked.

  • Page 98: Park Recall

    Park Park Recall Your telephone display can show the type of call recalling, as well as which co-worker initially parked the call. Following are the displays you see at your phone when a parked call is recalling. In the first example, the call was parked in system orbit 60 by extension 301 (which does not have a name).

  • Page 99: Prime Line Preference

    Prime Line Preference Place a call just by lifting Prime Line Preference allows you to place a call by just lifting the the handset. handset. You do not have to press a line key, loop key or the ICM key first. Check with your Communications Manager to find out if you have Prime Line Preference, and which key on your phone is your Prime Line key.

  • Page 100: Privacy And Privacy Release Groups

    Privacy and Privacy Release Groups Privacy prevents Privacy interruptions at your If your extension has Privacy extension. enabled, it automatically blocks — incoming Barge In attempts and Camp-On signals from your co- Privacy Release lets you workers. If you don’t want your join co-worker’s calls.

  • Page 101: Programmable Function Keys

    Programmable Function Keys Programmable Function Your keyset has Programmable Keys simplify your Function Keys. These keys sim- phone’s operation. plify placing calls, answering calls, and using certain features. Your Programmable Function Keys are assigned for you, but can be changed as your needs change. Your Communications Manager can tell you which Programmable Function Keys are currently on your phone.

  • Page 102

    Programmable Function Keys Programmable Function Key Assignments Call Coverage Key Code: ....Call Coverage Immediate Ring: 06 + Covered Extension (e.g., 304) Call Coverage No Ring (lamp only): 07 + Covered Extension (e.g., 304) Call Coverage Delay Ring: 08 + Covered Extension (e.g., 304)

  • Page 103

    Programmable Function Keys Programmable Function Key Assignments (Cont’d) Intercom Directory Dialing Key Code: ....21 BLF: ....Off: Inactive On: Active Operation: .

  • Page 104

    Programmable Function Keys Programmable Function Key Assignments (Cont’d) Page Zones Key Code: ....13 + Page Zone (0 for All Call, zone 1-7) BLF: ....Off: Page Zone idle On: Page Zone busy Operation: .

  • Page 105: Check Key

    Programmable Function Keys Check Key Use your CHECK key to quickly check your Programmable Function Key and DSS Console Programmable Function Key assignments. You can also use the CHECK key to display your Personal Speed Dial names (if programmed). To check a Programmable Function Key assignment: Press SPK flashes while you are in the check mode.

  • Page 106: User Programmable Feature

    Programmable Function Keys User Programmable Feature Universal Slot: # K P Not available. Fixed Slot: Change your Programmable Function Key assignments. See User Programmable Features at the end of this guide for more.

  • Page 107: Removing Lines And Extensions

    Removing Lines and Extensions Temporarily remove You can remove problem outside problem extensions and lines and co-worker’s extensions lines from service until from service. This helps ensure they can be repaired. maximum system performance. Normally, this capability is reserved for attendants and supervisors. For example, the atten- dant can busy-out a noisy line or faulty extension until service personnel can repair the problem.

  • Page 108: Reverse Voice Over

    Reverse Voice Over Privately call a co-worker While on a handset call, Reverse while you’re busy on Voice Over lets you make a pri- vate Intercom call to an idle your handset. co-worker. You just press and hold down your Reverse Voice Over key to make the private call.

  • Page 109

    Reverse Voice Over To place a Reverse Voice Over call: While on a handset call, press and hold your Reverse Voice Over key. You hear two beeps, then conversation with your co-worker in your handset. Your Voice Over key lights red. To return to your initial caller: Release your Voice Over key.

  • Page 110: Ringing Line Preference

    Ringing Line Preference Simply lift the handset to Ringing Line Preference lets you answer a ringing call. answer a ringing call just by lift- ing the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference.

  • Page 111: User Programmable Feature

    Ringing Line Preference To use Ringing Line Preference: Lift the handset or press You automatically answer the call. To bypass Ringing Line Preference: Before lifting the handset or pressing , do one of the following: - Line key - Programmable Function Key User Programmable Feature Universal Slot: # R L P...

  • Page 112: Save Number Dialed

    Save Number Dialed Save the number you just Save Number Dialed permits you to save your last outside number dialed for quick redialing. and easily redial it later on. For example, you can recall a busy or unanswered number without man- ually dialing the digits.

  • Page 113: Selectable Display Messaging

    Selectable Display Messaging While you’re away from You can select a preprogrammed your phone, display Selectable Display Message for telephone callers can your extension. Your display tele- phone callers see the selected receive personalized text message when they call your messages you set up.

  • Page 114

    Selectable Display Messaging To select a Selectable Display Message: 1. Press and dial CFWD Press + Dial 2. Dial the message number (01-16). You can press to scroll through the message numbers instead of dialing the number. 3. Press You can press to scroll through the messages before adding any characters in the next step.

  • Page 115: Entering Additional Characters

    Selectable Display Messaging Entering Additional Characters Use the following table when appending (adding digits/char- acters to) Selectable Display Messages. Keys for Entering Names Then one of these keys to enter the character in the white cell: Press this key: & ‘...

  • Page 116: Speed Dial

    Speed Dial Use Speed Dial instead Speed Dial gives you quick access of dialing long numbers. to frequently called numbers. Instead of dialing a long tele- phone number to reach a client or customer, use Speed Dial. Speed Dial also lets you store Intercom digits for quick access to commonly used features.

  • Page 117

    Speed Dial To program a System Speed Dial number: Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can. 1. Press and dial Press 2. Dial the system bin number (normally 200-299). 3.

  • Page 118

    Speed Dial 10. Repeat from step 2 to program another bin number. Press to exit. To dial a System Speed Dial number: Press and dial Dial the system bin number (normally 200-299). Press a Programmable Function Key for System Speed Dial bin.

  • Page 119: Personal Speed Dial

    Speed Dial Personal Speed Dial Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.) Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers (701-710).

  • Page 120

    Speed Dial To program a Personal Speed Dial number: Press and dial Press Dial the personal bin number (normally 701-720). Press a Personal Speed Dial key (for bins 1-10). Press + a Personal Speed Dial key (for bins 11-20). Press Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).

  • Page 121

    Speed Dial Press 10. Repeat from step 2 to program another bin number. Press to exit. To dial a Personal Speed Dial number: Press and dial Dial the personal bin number (normally 701-720). Press a Personal Speed Dial key (for bins 1-10). Press + a Personal Speed Dial key (for bins 11-21).

  • Page 122: Entering Speed Dial Names

    Speed Dial Entering Speed Dial Names Use the following table when entering Speed Dial names. Keys for Entering Names Then one of these keys to enter the character in the white cell: Press this key: & ‘ (dash) (backslash) (apostrophe) SPACE To enter characters in lower case (e.g., instead of...

  • Page 123: Split

    Split Switch between active With Split, you can split (alternate) calls without Conferencing between your current call and a the calls together. new call. Split lets you easily alter- nate between the calls without joining (Conferencing) your callers together. Split requires a uniquely programmed Split Programmable Function key.

  • Page 124

    Split To Split between your current Intercom call and an outside call: 1. Press to place your current Intercom call on Hold. 2. Place or answer outside call. 3. Press your Split key to switch between your two calls. To Split between your current outside call and a waiting outside call: 1.

  • Page 125: Tandem Trunking

    Tandem Trunking Join two callers in Tandem Trunking (Unsupervised Conference, leave the Conference) allows you to join call and let their two outside callers in a line-to-line Conference. You can conversation continue. then drop out of the call, leaving your callers in an unsupervised Conference. You are no longer part of the conversation.

  • Page 126: Time And Date

    Tandem Trunking To Barge In on a tandem call: Use this procedure to rejoin a Conference already in progress. 1. Press line key for busy line. Press and dial the line’s Direct Line Access code (e.g., 401 for line 1). BARG 2.

  • Page 127: Transfer

    Transfer Send the outside call you Transfer permits you to send your are on to a co-worker. active outside call to a co-worker, Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to the desired co-worker.

  • Page 128

    Transfer Announce the call to make a Screened Transfer. Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects your screen). Hang up to send the call through unscreened. The call will recall to you if unanswered at the destination.

  • Page 129: Transfer Recall

    Transfer Transfer Recall Your telephone display can show the type of call recalling, as well as which co-worker initially transferred the call. Following are the displays you see at your phone when a transferred call is recalling. In the first example, the call was transferred by extension 301 (which does not have a name).

  • Page 130: Trunk (line) Queuing And Callback

    Trunk (Line) Queuing and Callback When all outside lines are Line Queuing permits you to busy, Line Queuing lets queue (wait in line) on hook for a you wait in line for a line busy line or line group to become free.

  • Page 131

    Trunk (Line) Queuing and Callback To queue for a busy line: Press line key for busy line. Press and dial the line’s Direct Line Access code (e.g., 401 for line 1). Dial ; do not hang up. When the line becomes free, you automatically connect. When you hear dial tone from the line, you can place your call again.

  • Page 132: Voice Mail

    Voice Mail End the frustration of Your system may be connected to missed calls, inaccurately an NVM-Series Voice Mail with written messages and Automated Attendant system. telephone tag. NVM-Series Voice Mail provides your system with comprehensive voice messaging capability as well as a sophisticated Automated Attendant.

  • Page 133

    Voice Mail sation. (Check with your Communications Manager to see if you have Conversation Record capability.) Personal Answering Machine Emulation You can have your idle telephone emulate a personal answer- ing machine. This lets Voice Mail screen your calls, just like your answering machine at home.

  • Page 134: Calling Your Mailbox

    Voice Mail Calling Your Mailbox To call your mailbox: Your key and lamp flash fast Ring/Message when you have new messages in your mailbox. 1. Press Press , then press Press , then dial the Voice Mail master number (e.g., 700) followed by your mailbox number. Your mailbox number is normally the same as your extension number.

  • Page 135: Forwarding Calls To Your Mailbox

    Voice Mail Forwarding Calls to your Mailbox To activate or cancel Call Forwarding: Press and dial CFWD Press Dial the Call Forwarding type: = Cancel forwarding = Busy/No Answer = Immediate = No Answer Press to forward to Voice Mail. 4.

  • Page 136: Transferring Calls To A Mailbox

    Voice Mail Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A 1. Press 2. Dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 301). This number can be your mailbox number (if you’re away from your desk) or a co-worker’s mail- box number.

  • Page 137: Conversation Record

    Voice Mail Conversation Record To record your active call in your mailbox: Only one party on a call can use Conversation Record at any one time. This includes Intercom calls and Conference calls. Press or your Voice Mail Record key. Your Record key lights green while your system calls your mailbox.

  • Page 138: Checking Your Messages

    Voice Mail To cancel Answering Machine Emulation: 1. Press and dial CFWD Press 2. Dial 3. Press to hang up. Your key goes out. When Answering Machine Emulation broadcasts your caller’s message, you can: Do nothing to have the caller’s message automatically recorded in your mailbox.

  • Page 139: Message Center Mailbox

    Voice Mail Message Center Mailbox The Message Center key flashes fast (green) when there are new messages not listened to in the Message Center mailbox. To call the Message Center: Press or lift the handset. Press the Message Center key. If requested by Voice Mail, enter the security code for the Message Center mailbox.

  • Page 140: Voice Over

    Voice Over Get through to a Voice Over lets you get through to co-worker busy on a a co-worker busy on a handset handset call — without call. With Voice Over, the person you call hears an alert tone fol- interrupting their call.

  • Page 141: Volume And Contrast Control

    Volume and Contrast Control Adjust the volume of your You can easily adjust the volume call, as well as your of your phone and the contrast of the display. The volume and dis- phone’s display contrast. play settings you make are “remembered”...

  • Page 142

    Volume and Contrast Control 4. Press the key for the type of volume you want to adjust: – = Ringing RING – = Off-hook ringing OFHK – = Page announcements (incoming) PAGE You see (ringing shown): Press to adjust the selected volume. –...

  • Page 143: Contrast Control

    Volume and Contrast Control 3. Press the key for the type of volume you want to adjust: – = Ringing RING – = Off-hook ringing OFF-HK RING – = Page announcements (incoming) PAGE You see (ringing shown): 4. Press to adjust the selected volume. –...

  • Page 144: User Programmable Features

    User Programmable Features Set up a multiple-party Set up your telephone to The User Programmable Features telephone meeting meet your own unique allow you to customize your tele- phone to work just the way you without leaving the office. requirements. want.

  • Page 145

    User Programmable Features User Programmable Features To program a feature, press and the feature’s code. For example, to enable incoming Paging, press and dial V P Y then to hang up. By default, System Speed Dial and Time and Date are only available to the attendant. Feature Mnemonic Operation...

  • Page 147

    LINE 10 LINE 11 LINE 12 LINE 7 LINE 8 Key 24=Operator Call Key Keys 13-24 are undefined for non-attendants in DS2000. Keys 7-24 are undefined for non-attendants in DS1000. FLASH PQRS WXYZ DIAL OPER SPKR CONF HOLD Your key assignments may be different than shown.

  • Page 148

    NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com...

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