Closing A Service Call By Using Aix Or Linux - IBM Power Systems 9008-22L Manual

Closing a service call by using AIX or Linux

If the server is not connected to a management console, perform these procedures to close serviceable
events, clear hardware messages, and prepare the server to return to the customer.
Follow this checklist before you perform the procedure:
v Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
v While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v Ensure that server verification was performed and that no problems require additional service actions.
1. Did you use a hot-swap operation by using an AIX diagnostics service aid to change the FRU?
v Yes: Go to step 4
v No: Continue with the next step.
2. Do you have any field-replaceable units (FRUs) (for example cards, adapters, cables, or devices) that
were removed during problem analysis that you want to put back into the system?
Note: If the system backplane or battery was replaced and you are loading diagnostics from a server
over a network, it might be necessary for the customer to set the network boot information for this
system before diagnostics can be loaded. Also, set the system time and date information after the
repair is completed.
v Yes: Reinstall all of the FRUs that were removed during problem analysis. Go to step 3
v No: Continue with the next step.
3. Is the system or logical partition that you are performing a repair action on running the AIX
operating system?
v Yes: Continue with the next step.
v No: Go to step 5.
4. Does the system or logical partition you are performing a repair action on have the AIX operating
system installed?
Note: If you just replaced a hard disk in the root volume group, answer no to this question.
v Yes: Go to step 7 on page 72.
v No: Continue with the next step.
5. Run stand-alone diagnostics in problem determination mode from either a CD-ROM or from a
Network Installation Management (NIM) server.
Note: For instructions about running stand-alone diagnostics from a CD and not by using an HMC,
go to Running the stand-alone diagnostics from CD on a server without an HMC attached.
For instructions about running stand-alone diagnostics from a NIM server, go to Running the
stand-alone diagnostics from a Network Installation Management server.
Did you encounter any problems?
v Yes: Go to Problem analysis.
v No: Continue with the next step.
6. The system hardware is functioning correctly.
If the system attention LED is still on, turn off the LED as described in "Activating and deactivating
LEDs" on page 74.
This completes the repair.
Common procedures for removing or replacing the system processor module
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