Xctu Cannot Discover Devices; Check The Configuration Of Your Usb Serial Converter; Check Cables; Check That The Xbee Module Is Fully Seated In The Xbee Development Board - Digi XBee S2C DigiMesh 2.4 Kit Getting Started Manual

Troubleshooting

XCTU cannot discover devices

If XCTU doesn't discover an XBee module or doesn't display any serial ports, try the following
resolutions.

Check the configuration of your USB serial converter

1. On the Start menu, click Computer > System Properties > Device Manager.
2. Under Serial Bus controllers, double-click the first USB Serial Converter to open the USB Serial
Converter dialog.
3. Click the Advanced tab, make sure Load VCP is selected, and click OK.
4. Repeat steps 2 and 3 for each USB Serial Converter listed in the Device Manager.

Check cables

Double-check all cables. The USB cable should be firmly and fully attached to both the computer and
the XBee development board. When attached correctly, the association LED on the adapter will be lit.
Check that the XBee module is fully seated in the XBee
development board
When the XBee module is correctly installed, it should be pushed fully into the board and no air or
metal should be visible between the plastic of the adapter socket and the XBee module headers. Also,
double-check that all ten pins on each side of the XBee module made it into a matching hole in the
socket.

Check the XBee module orientation

The angled "nose" of the XBee module should match the lines on the silk screening of the board and
point away from the USB socket on the XBee development board.

Check that the XBee modules are in the same network

Check that the Network ID (ID)and the Channel (CH) settings have the same value for both XBee
modules.

Check driver installation

Drivers are installed the first time the XBee development board is plugged in. If this process is not
complete or has failed, see
XBee S2C DigiMesh 2.4 Kit Getting Started Guide
Cannot install device driver.

XCTU cannot discover devices

41