Cannot Find The Serial Port For The Module; Cannot Identify Xbee Modules; Cannot Install Device Driver; Potential Cause - Digi XBee S2C DigiMesh 2.4 Kit Getting Started Manual

Troubleshooting

Cannot find the serial port for the module

You can remove the XBee Grove Development Board from the USB port and view which port name no
longer appears in your port list. The name that no longer appears is your XBee board.
To use XCTU to determine the correct serial port:
1. Open XCTU, Click the Discover radio modules button
2. Select all ports to be scanned.
3. Click Next and then Finish.
Once the discovery process completes, a new window notifies you of the devices discovered and the
details. The serial port and the baud rate appear in the Port label.

Cannot identify XBee modules

To identify modules you have added to XCTU, read the device settings of each module and check the
Rx and Tx LEDs of the XBee Grove Development Boards. The LEDs indicate that the XBee module is
receiving (Rx) or transmitting (Tx) information through the serial port.
When you read or write the settings of a module, the Rx and Tx LEDs blink so you can identify which
module is connected to each serial port. The following example shows the LED for a port already in
use.
The serial port where the local XBee module is connected can only be in use by one application. Check
to make sure the connection with the module in the XCTU console is closed and there are no other
applications and no other instances of XCTU using the port.

Cannot install device driver

The device driver software was not successfully installed.

Potential cause

Sometimes when you connect an XBee Grove board to your computer, the operating system does not
install the driver.
XBee S2C DigiMesh 2.4 Kit Getting Started Guide

Cannot find the serial port for the module

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