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19.1. DOOR GLASS
•
Inspect the glass regularly to detect any glass failure. If you find any defect, stop using the wood add-on
immediately. Never operate a wood add-on with a broken glass.
•
If you have to change your door glass, you must use Pyroceram 5/32" (4mm) thick. Use genuine parts sold by
a PSG authorized dealer.
•
To replace the glass, remove the screws that hold the glass retainers in place. Removed these retainers and
replace the defective glass; the glass gasket should be replace at the same time. To put back in place, reverse
the procedure.
•
Do not use abrasive cleanser. Special cleansers for wood fireplaces glass are available in any good hardware
store or specialty hearth retailer.
•
Clean glass ONLY when the unit has cooled down.
19.2. GASKET
We recommend replacing the gasket that seals the door once a year, in order to maintain a good control of the
combustion for maximum efficiency and security. To replace your door gasket, remove the old gasket and adhesive.
Clean the surface thoroughly, apply a high-temp adhesive/silicone (650
gasket onto the door. Wait for at least 4 hours before lighting your add-on.
20. TROUBLESHOOTING
When you have issues with your add-on, your first reaction may be to call technical support. This section will help you
save time and money by enabling you to solve simple problems by yourself. Most common problems are generally
caused by the following five factors:
1. Wrong operation or lack of maintenance;
2. Bad installation;
3. Poor quality combustible;
4. Component failure;
5. Factory defect.
The add-on is equipped with a pc board that allows the add-on to diagnose itself. It is thus important not to unplug the
add-on if there is an issue with it. First, because unplugging the add-on will disable all the security features of the add-
on, and second, because you will not be able to see the error code given by the add-on to understand what is the
problem. It is thus important to read carefully this section before calling technical support.
The following sections will help you test each component individually and will also give you many tips in how to solve
any problems related to a specific error code.
NOTE: IF YOU NEED TO CONTACT YOUR DEALER OR TECHNICAL SUPPORT, MAKE SURE TO HAVE THE
MODEL OF YOUR APPLIANCE AND THE SERIAL NUMBER ON HAND. (THEY CAN BE FOUND ON THE
CERTIFICATION LABEL ON THE SIDE OF THE ADD-ON).
WARNING: RISK OF ELECTRIC SHOCK. IF YOU NEED TO MANUALY TEST, HANDLE OR REPLACE A
COMPONENT, THE ADD-ON MUST BE DISCONNECTED FROM ITS POWER SUPPLY.
o
F) sold for that particular use, and put the new
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