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23. PSG LIMITED LIFETIME WARRANTY (PRIVILEGE)
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from
factory and purchased through an authorised dealer. Proof of purchase (dated bill of sale), model name and serial
number must be supplied when making any warranty claim to your PSG dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation, power failures,
downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the
use of unauthorized parts or others than original parts void this warranty. An authorized qualified technician must
perform the installation in accordance with the instructions supplied with this product and all local and national building
codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Transportation fees to ship the product back to the
purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser's domicile
by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair work to
the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price
of the replacement part. All parts and labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of
the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible
for any special, indirect, consequential damages of any nature, which are in excess of the original purchase price of the
product. A one-time replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to
products purchased after April 1
DESCRIPTION
Castings, combustion chamber (welds only), castings, and heat exchanger (welds
only).
Stainless steel firebox components, secondary air tubes*, surrounds and heat
shields, ash drawer, and plating* (defective manufacture).
Carbon steel firebox components, glass retainers, handle assembly, C-Cast
baffle*, and vermiculite baffle*.
Heat sensors, switches, relays, damper motor, PC board, wiring, and other
controls.
Ceramic glass (thermal breakage only*), paint (peeling), gaskets, insulation, and
ceramic fibre blankets.
Firebrick
*Pictures required
Shall your unit or a components be defective, contact immediately your PSG dealer. Prior to your call make sure you
have the following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your PSG dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
54
st
, 2013.
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
WARRANTY APPLICATION
PARTS
LABOUR
Lifetime
3 years
5 years
3 years
3 years
1 year
2 years
1 year
1 year
n/a
n/a
n/a
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