Xtralis HeiTel CamDisc HNVR Product Manual page 64

CamDisc HNVR Product Guide
Fault Possible causes
The frame storage 1. Contact problems
2. Removable hard disk
device cannot be
accessed online,
camera buttons are
not displayed in the
software window
Error message Removable hard disk not
"Hard disk error locked in frame
Frame storage No up-to-date receiver or
device cannot be archive software installed
evaluated
No remote transmission possible
Problems with remote data transmission by telephone and computer networks can be caused on the
transmitter side and on the receiver side. The CamControl LITE and CamControl PRO software guides
provide detailed troubleshooting advice for locating errors. Error elimination is described there as well.
Image Display Errors
Faulty image Possible causes
All images are 1. The images were
displayed in black
and white instead of
2. The PC graphics card
colour
Pixel errors appear 1. Faulty or incorrect
in the image,
2. The CamDisc HNVR
consisting of
individual or large
numbers of coloured
dots.
The displayed The CamDisc HNVR
images consist of device is faulty.
coloured rectangles.
The displayed 1. The PC monitor is
images are too light
2. The camera signals
or too dark.
3. CamDisc HNVR
64
Remedy
is faulty
Lock the removable hard disk into the frame
Remedy
recorded in black and
white.
is configured for 256
colours only.
graphics driver.
device is faulty.
Consult your dealer.
configured incorrectly.
from the cameras
connected to the
CamDisc HNVR
device are too strong
or too weak.
settings for brightness
and contrast, etc. are
inappropriate.
1. Switch off the device. Remove the hard disk from the
device and inspect/clean the contact bar
2. Test the removable hard disk in the PC with
application Scandisk (with surface test, without error
correction).
1. Install the latest version of CamControl LITE or
CamControl PRO software
2. Install the latest CamControl PLAYER software
1. Change the CamDisc HNVR configuration with
CamControl LITE software.
2. Set the PC graphics card to more than 256 colours.
1. Set the graphics card to a different colour mode (16
bit, 24 bit, 32 bit, True Color) which does not display
the coloured dots.
2. Use a different or a new graphics driver.
3. Use a different graphics card.
4. Contact your retailer to have your CamDisc HNVR
device inspected.
1. Correct the settings of your PC monitor.
2. Use different cameras or correct the signals by using
appropriate wiring, different cables, etc.
3. Check the configuration of the CamDisc HNVR
device, particularly with regard to the video inputs.
HeiTel by Xtralis
26419_04