Telos Zephyr Xstream User Manual page 295

certain peculiarities may be specific to a given switch. Telos Customer Support will
want to know your SPIDs and this information when assisting you.
You may be able to guess the correct Telco setting based on other available information:
•
If you were given only a single phone number and no SPIDs try AT&T Cust (PTP)
•
If you were given 2 SPIDs with the format: 01+7 digit phone #+0 try AT&T Cust (PTP)
•
If you were given 2 SPIDs with the format: 01+7 digit phone #+000 or 01+7 digits
+011 try Natl.I‐1
•
If you were given 2 SPIDs with the format: area code+7 digit phone #+4 digits (for
example 0101, 0100, 0111, or 1111) try Natl.I‐1. If that fails Try DMS Cust
•
If you were given 2 SPIDs with the format: area code+7 digit phone #+1 digit (for
example 1, or 0) try DMS Cust. If this fails try Natl.I‐1
•
If you were given 2 SPIDs with the format: area code+7digit phone #+2 digits (for
example 01, 11, 02, or 00) try DMS Cust. If that fails try Natl.I‐1
•
If you were given 2 SPIDs with the format: area code+7digit phone #+3 digits (for
example 000,001) try Natl.I‐1. If that fails try DMS‐Cust
•
If you were given a single phone number and a single SPID with the format: of 01+7
digit phone#+0 try AT&T Cust (Do not enter this SPID)
•
If you were given a single phone number and a single SPID with the format: of 01+7
digit phone#+00 try Natl.I‐1. If that fails try AT&T Cust
•
If you were given a single phone number and a single SPID with the format: of area
code+7digit phone#+4digits (for example 0101, 0100, 0111, or 1111) Try Natl.I‐1. If
that fails try DMS Cust
i
ISDN TIP!
TIPS ON SPIDS
1. Incorrectly entered SPIDs are the most common problem USA/Canada users have placing
ISDN calls. Compare the SPIDs you have entered with the SPIDs provided to you by the
phone company to be certain that you have entered them correctly. Do not add anything to
your SPIDs.
2. Note that there are no hyphens, dashes (-), or spaces in SPIDs, so the system will not
allow you to enter any non-numeric characters. If your installer has included them in the
SPID, ignore them.
3. For a list of known working SPIDs by Telephone Company see the Appendix 4.
4. If you have any questions about your SPIDs, call your phone company.
5. If you have AT&T Custom Point-to-Point or Euro-ISDN, you should not enter anything in
the SPID fields.
Section 13: Deep Tech Information and Troubleshooting
USER'S MANUAL
283