Problems With Bundled Software - NEC Express5800 Series Maintenance Manual

Chapter 1 Maintenance
8.9

Problems with Bundled Software

[?] NEC ESMPRO Agent (for Linux)
→ For details of NEC ESMPRO Agent, refer to User's Guide stored in ft control software Install DVD.
[?] Device ID in Alert Report
→ Some Express5800/ft series reports use unique device IDs which correspond to the devices listed in
Chapter 1 (4.2 Device Path Enumeration).
Supplementary explanation for NEC ESMPRO Agent

Notice on Operation of NEC ESMPRO Agent
→ It may become unable to send report after recovering from hardware failure.
<Workaround>
Perform the following operation after recovered from hardware failure. After replacing the hardware,
confirm that System FT LED is lit green (duplex mode), log in as a root user, and run the following
command.
# /opt/nec/esmpro_sa/bin/ESMRestart
* For the location of System FT LED, refer to Chapter 1 (6.1 Error Messages by LED Indication).

File System Monitoring
→ On the file system monitoring of NEC ESMPRO Agent, vmfs areas are not monitored.

About portmap
NEC ESMPRO Agent uses portmap function. If portmap stops or NEC ESMPRO Agent reboots while
NEC ESMPRO Agent is operating, NEC ESMPRO Agent does not work appropriately.
Run the following command and reboot NEC ESMPRO Agent
# /opt/nec/esmpro_sa/bin/ESMRestart

ntagent Memory Usage
When [Information of server state/constitution] appears, the memory usage of ntagent increases
about 10KB per hour. Do not always display [Information of server state/constitution], but display it
only when failure occurs. When memory usage is enlarged, run the following command and reboot
NEC ESMPRO Agent.
# /opt/nec/esmpro_sa/bin/ESMRestart

LAN Monitoring Report
→ The LAN monitoring function defines the line status depending on the number of transmission
packets and the number of packet errors within a certain period. Thus, the LAN monitoring function
may report a line fault or high line load only in a temporary high line impedance state. If a normal
state recovery is reported immediately, temporal high line impedance may have occurred thus there
is not any problem.

LAN Monitoring Threshold
Because the Express5800/ft series detects hardware faults on the network in the driver level, NEC
ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a
[LAN] tab of [NEC ESMPRO Agent properties] is not used.
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Express5800/R320c-E4, R320c-M4 Maintenance Guide (VMware)
8. Troubleshooting