The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
Keep this User's Guide handy for quick reference when necessary. Safety Indications To use NEC Express5800 series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers caused by failing to follow the instructions, and actions taken to prevent them;...
Symbols and its descriptions used in this User’s Guide and warning labels are as follows: Attention Indicates a risk of an electric shock. Indicates a risk of a personal injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke.
Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions. For detailed notes to set up the machine safely, refer to “NOTES FOR SAFE HANDLING” on page 1-2.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Trademarks and Patents NEC EXPRESSBUILDER and NEC ESMPRO are trademarks of NEC Corporation. Microsoft, Windows, Windows Server, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation in the United States and other countries. Intel and Pentium are registered trademarks of Intel Corporation.
(5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.
“high performance,” “scalability,” and “general versatility” provided by NEC Express5800 series. In the event of trouble, its dual configuration will allow the system to instantaneously isolate the failed parts to assure non-stop running; operation will be moved smoothly from one module to the other, minimizing damage to it.
About This User’s Guide This User's Guide helps a user to properly setup and use the product. Consult this guide when you set up the product. Keep this manual and the separate volume of User’s Guide handy. This User's Guide is intended for users who have a good knowledge on the basic use of Windows operating systems and general I/O devices such as a keyboard and mouse.
Helpful information, something useful to know T IPS: About our Web Service Information on NEC Express5800/ft series including modification modules is also available on our web site, NEC Express5800 Web Site Asia Pacific, at h ttp://www.nec.co.jp/express/index.html H T U...
About OS Installation ........................2-2 CHAPTER 3 INSTALLING SERVER................3-1 INSTALLATION ...........................3-2 Rack-mount Model ........................3-2 Installing the device to the rack ~N8140-74/92/93/94/98/99~.............3-5 Unmounting the device from the rack ~N8140-74/92/93/94/98/99~.........3-12 Connect peripheral devices to NEC Express5800/ft series ............3-13 CHAPTER 4 WINDOWS SETUP..................4-1 SETUP FLOW..........................4-3...
Step 9: Update Software ......................4-35 Step 10: Connect and Configure Options ..................4-36 Step 11: Create Volume.......................4-37 Step 12: Set Network for NEC ESMPRO Agent ...............4-38 Step 13: Enable OS Boot Monitoring Function.................4-40 Step 14: Make Settings for Failure Management..............4-41 Set Memory Dump (Debug Information) ..................4-41 Set Dr.
Updating the System ........................6-8 Installing ft Server Control Software ..................6-12 TROUBLESHOOTING.......................6-13 Problems with NEC EXPRESSBUILDER ................6-13 Problems with Windows Setup ....................6-14 About the Express Setup ......................6-16 Problems with NEC ESMPRO Setup ..................6-17 Problems with System Repair ....................6-18 APPENDIX A ABOUT SERVICES .................A-1...
Chapter 1 Before Using This chapter includes information necessary for proper and safe operation of the server, the main unit and its accessories. Go through this chapter before you start setup of the product.
1-2 Before Using NOTES FOR SAFE HANDLING The following section describes necessary information to use the product properly and safely. Warning Labels Warning labels are placed in certain parts of the system so that the user stays alert to possible risks (Do not remove or damage these labels).
This equipment is not intended for use in controlling or use with facilities or systems where human lives are involved or high reliability is required, including medical devices or nuclear, aerospace, transportation, and traffic control facilities. NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.
Before Using 1-5 Use of Power Supply and Power Cord WARNING Do not handle power plugs with a wet hand. Do not plug/unplug power cords with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe. Never connect the ground wire to a gas pipe.
: sulfur dioxide, hydrogen sulfide, nitrogen dioxide, chlorine, ammonia and/or ozone. Avoid installing NEC Express5800/ft series in a dusty environment or one that may be exposed to corrosive materials such as sodium chloride and/or sulfur.
Before Using 1-7 Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the server. There is a risk of an electric shock or fire as well as malfunction. Do not look into the DVD-ROM drive.
1-8 Before Using CAUTION Protect the unused connectors with the protective cap. The unused power cord connectors are covered with the protective cap to prevent short circuits and electrical hazards. When removing the power cord connector from the internal devices, attach the protective cap to the connector. Failure to follow this warning may cause a fire or an electric shock.
Before Using 1-9 Rack-mount Model WARNING Do not install the server on a nonconforming rack. Install the server on a 19-inch rack conforming to the EIA standard. Do not use the server without a rack or install it on a nonconforming rack. The server may not function properly, and there is a risk of damage to physical assets or injuries.
1-10 Before Using CAUTION Do not install excessive wiring. To prevent burns, fires, and damage to the server, make sure that the rated load of the power branch circuit is not exceeded. For more information on installation and wiring of power-related facilities, contact your electrician or local power company. Do not pull out a device during operation.
Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is shipped with the operating system.
1-12 Before Using (This page is intentionally left blank.)
The NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it. The Express Setup program is exclusively used for the NEC Express5800/ft series. To execute the setup program, simply select the item [Express Setup] from the menu displayed when starting the system through the provided CD-ROM "NEC EXPRESSBUILDER.”...
Complete all the setups such as the memory expansion and the BIOS setting before installing Windows Server 2003. NEC software package, which is to be purchased separately, is also provided with the documentation for installation. However, see this User's Guide for installation into this server.
2-4 About Operating System (This page is intentionally left blank.)
Chapter 3 Installing Server This chapter describes requirements for using the product properly and safely, the setup procedures to make NEC Express5800/ft series ready for use, and how to connect peripherals.
INSTALLATION This section describes installation of NEC Express5800/ft series. Rack-mount Model You can mount NEC Express5800/ft series on a rack that conforms to the EIA standards. IMPORTANT: NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it.
Do not leave more than one device pulled out from the rack. Do not install excessive wiring. Do not install NEC Express5800/ft series in such places as listed below. If you locate racks or install the server in such places, the server may malfunction.
3-4 Installing Server Place that is close to some equipment that causes power noises (e.g., sparks caused by power-on/off using a relay). If you must install the server close to such equipment, request your sales agent for separate power cabling or noise filter installation.
When the operating temperatures of NEC Express5800/ft series (10 to 35°C) are exceeded, there is a risk of malfunction. You must take adequate precautions and measures for airflow inside the rack as well as in the room so that the internal temperature can be kept within this range during operation.
3-6 Installing Server Checking the place to install ● Decide the place (height) to install. To keep Imprinted mark (2 balance, install it as low as you can on the rack. imprinted marks for To install the rack, the height for 4U is required. 5Us) 4U (the height for installing this...
Installing Server 3-7 TIPS: Core nuts (8 pieces) are not included. Use the core nuts that are attached to the rack. If the rack has front and rear doors, read the instruction that comes with the rack, and open them. Install the brackets from the rear side of the rack.
3-8 Installing Server Fix the core nuts to the front side of the rack. Attach them symmetrically (total: 8 core nuts). Core nuts (top of device) Bottom of device Core nuts Fix a core nut from inside of the rack. Hook either of the clips of the core nut to a square hole of the rack, and hook the other clip to a hole by a flat-blade screwdriver.
Installing Server 3-9 Tentatively fasten the washers and plate Washers and plate screws (short) screws (short) to the 4 places on the front and back sides (total: 8) from the rear. Washers and plate screws (short) Fasten tightly the washers and round screws (long) to the 2 places on the left and right sides (total: 4) from the front.
3-10 Installing Server Fasten tightly the 4 round screws on the back side and the 8 plate screws on the side panels (which you fastened tentatively). Round screws on the side panels Plate screws on the side panels Plate screws on the side panels Mount the CPU/IO module 0.
Installing Server 3-11 Fasten the levers on the left and right sides with screws. 10. Mount the CPU/IO module 1 in the same way.
3-12 Installing Server Unmounting the device from the rack ~N8140-74/92/93/94/98/99~ Follow the steps below and unmount the device from the rack. CAUTION Observe the following precautions to use the server safely. There is a risk of a burn, personal injury, or damage to physical assets. For details, see “Notes for Safe Handling”...
To connect a third-party peripheral device or interface cable to the server, check with your sales agent to see if they are compatible with NEC Express5800/ft series. Some third-party devices may not be used with the server.
3-14 Installing Server IMPORTANT: Connection of optional devices In the case of standard configuration, you need to complete setup of the operating system before mounting optional PCI cards or hard disks that you purchased separately. If N8803-034 is mounted, be sure to connect cables to the FC array unit before going on to the next step.
Installing Server 3-15 Rotate the stopper in clockwise direction, and insert the power cords to the AC inlets of the power unit. Connect the plug at the other end of the power cord to a wall outlet with parallel double-pole grounds provided or to an uninterruptible power supply (UPS).
3-16 Installing Server (This page is intentionally left blank.)
Chapter 4 Windows Setup This chapter describes procedures for configuring OS Boot Monitoring function, setting dual LAN configuration, setting dual disk configuration and so on.
Use NEC EXPRESSBUILDER to install Windows Server 2003 in the NEC Express5800/ft series. The setup program that is specific to NEC Express5800/ft series is called “Express Setup.” This setup program is run by using the startup CD-ROM that comes with your server and NEC EXPRESSBUILDER.
Step 9: Update Software (P.4-35) Step 10: Connect and Configure Options (P.4-36) Step 11: Create Volume (P.4-37) Step 12: Set Network for NEC ESMPRO Agent (P.4-38) Step 13: Enable OS Boot Monitoring Function (P.4-40) Step 14: Make Settings for Failure Management (P.4-41) - Set memory dump (debug information) - Set Dr.
OS on the disk for reinstallation, you must back up important data in the data partition first and then start “Express Setup.” Do not apply service packs to NEC Express5800/ft series based on your judgment. If you desire to apply service packs, contact your sales agent about application status and apply service packs to NEC Express5800/ft series.
Windows Setup 4-5 User’s Guide IMPORTANT: About the latest release of ft Server Control Software and purchase of the latest version of its Update CD-ROM, ask your sales agent. Before starting the setup, decide the size of the partition where the operating system will be installed.
4-6 Windows Setup Size of the Partition to be Created The required minimum size of a partition to install the system can be obtained from the following formula: Size required for installation + paging file size + dump file size Size required for installation = 3,500MB (Windows Server 2003 R2) = size of memory mounted* ×...
Before starting Express Setup, be sure to do the following. If these preparations are not done, setup cannot be performed properly. 2-1: Prepare NEC Express5800/ft series With the power of NEC Express5800/ft series off, follow the steps below: Prepare NEC Express5800/ft series. •...
Execute the operation to be taken when AC power supply is turned off. <When the AC power is off (The power cord is not plugged into the outlet)> Connect the power cords to NEC Express5800/ft series in the following order: Connect the power cord to the AC inlet A connector.
For details of operations for BIOS Setup Utility and parameters, see the separate volume of User’s Guide. <Procedure for Changing BIOS settings> Turn on the display and the peripheral equipment connected to the NEC Express5800/ft series. CHECK: If the power cords are connected to a power controller like a UPS, make sure that it is powered on.
After a while, the "NEC" logo will appear on the screen. While the "NEC" logo is displayed on the screen, NEC Express5800/ft series is performing a power-on self test (POST) to check itself. For details, see the separate volume of User’s Guide.
Windows Setup 4-11 When the message “Press <F2> to enter SETUP” or “Press <F2> to enter SETUP or Press <F12> to boot from Network” is displayed on the display screen, press F2. The BIOS Setup Utility “SETUP” starts and the Main menu is displayed on the screen. <Example>...
4-12 Windows Setup Move the cursor onto "Server" and select “Server.” The Server menu will be displayed. ftServer Setup Main Advanced Security Server Boot Exit Item Specific Help System Management Console Redirection Additional setup Event Log Configuration menu to view Monitoring Configuration server management features.
Windows Setup 4-13 Move the cursor onto “OS Boot Monitoring” and press Enter. Parameters will be displayed. Among the parameters, choose “Disabled” and press Enter. The current display of the configuration for OS Boot Monitoring will be changed to “Disabled.” ftServer Setup Main Advanced...
4-14 Windows Setup Press the Esc key to go back to the Server menu, and then move the cursor and select "Exit" to display the Exit menu. ftServer Setup Main Advanced Security Server Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and Load Setup Defaults...
Step 4: Start the Express Setup Set up with the Express Setup functions of NEC EXPRESS BUILDER. “Express Setup” is a setup method for NEC Express5800 series that allows configuration of hardware internal parameters and status and installation of OS (Windows Server 2003) and various utilities in seamless manners by using the startup CD-ROM and “NEC EXPRESSBUILDER”...
Flow of Setup Procedures The following flow-chart illustrates the setup procedures for Express Setup. Set the startup CD-ROM. Set the NEC EXPRESSBUILDER CD-ROM. Agree with the software license agreement. Create a work partition. Select whether or not to use the existing parameters file.
IMPORTANT: In case of changing the system configuration, update the system (page 6-8). 1. Turn on NEC Express5800/ft series. Insert the startup CD-ROM into the DVD-ROM drive, and restart it. 2. When the OS that can be started has been already installed on the hard disk, press the Enter key while the message, “Press any key to boot from CD…,”...
4-18 Windows Setup 5. When the next message is displayed, to read the parameters file that has been created, insert the Configuration Diskette into the floppy disk drive and select [Yes]. To create a new parameters file, select [No]. When the OS wizard has been started and [Yes] has been selected, insert the floppy disk, and read and confirm the parameters file.
Windows Setup 4-19 CHECK: When you are setting [Use Existing Partition] and there is no second partition other than the OS partition on the hard disk drive, the message on the right is displayed. If you select [Yes], the whole disk space is reserved and the process will be continued. If you select [No], the setup will be cancelled.
4-20 Windows Setup After this, follow the message and continue the installation. After the installation completes, remove the Microsoft Windows Server 2003 R2 CD-ROM (DISC 2) into the DVD-ROM drive, and restart NEC Express5800/ft series.
4-22 Windows Setup Step 6: Windows Server 2003 Service Pack Installation Installing Windows Server 2003 Service Pack Right after the Windows setup, the Windows Server 2003 Service Pack is not applied to the system. Refer to “Applying Windows Service Pack” on page 5-14, and apply the Windows Server 2003 Service Pack.
Windows Setup 4-23 Step 7: Set Dual LAN Configuration The NEC Express5800/ft series builds a dual LAN configuration by using "Intel(R) PRO/1000 MT Dual Port Network Connection" and extended PCI slot "Intel(R) PRO/1000 MT Server Adapter” and “Stratus emb-EB 2-Port Gigabit Adapter” mounted as standard on the CPU/IO module.
Dual Configuration Setup The following describes the procedure to set dual LAN configuration. The procedure to set dual LAN configuration of the example 1 in “NEC Express5800/ft Series Duplication Rule” above is explained. To set dual LAN configuration, log on as "Administrator" or a member of the group "Administrators.”...
Windows Setup 4-25 Select one target network adapter, right-click on it and select [Properties] from the displayed menu to display the Properties window. Select the [Teaming] tab in the Properties window. Check the radio button of [Team with other adapters] and click [New Team…].
4-26 Windows Setup Enter the team name, and click [Next >]. Select the check boxes of the adapters you want to include to the team, and click [Next>]. Select “Adapter Fault Tolerance” or “Adaptive Load Balancing” as a team mode. (Usually select “Adapter Fault Tolerance.”) Click [Next >].
Windows Setup 4-27 Click [Finish]. Start a command prompt, and confirm the physical MAC address of the team adapter with ipconfig /all. Select the team adapter that has been set, right-click on it and select [Properties] from the menu displayed to display the Properties window.
4-28 Windows Setup Select the [Advanced] tab in the Properties window. Select [Locally Administered Address] from the [Settings] list box, and enter the MAC address of team adapter that you have checked in the [Value:] text box, and click [OK].
Windows Setup 4-29 Step 8: Set Dual Disk Configuration NEC Express5800/ft series secures data by setting dual disk configuration using “RDR (Rapid Disk Resync) function.” Be sure to make dual disk settings by referring to the procedure. IMPORTANT: • Set dual disk configuration by the RDR (Rapid Disk Resync) function. If you want to use other disk management tool (e.g.
RDR can only be set on the basic disk inserted into the built-in slot of NEC Express5800/ft series. It cannot be set on the dynamic disk. For the disk on which RDR is set, use the products with the same serial number.
Windows Setup 4-31 Right-click the disk (Slot 1 of PCI module 0) on which the system is installed on the left pane of the [RDR Utility] window, and click [Create RDR Virtual Disk]. TIPS: Depending on the disk status, it takes time to set RDR, and RDR Utility may be stopped for a few minutes.
4-32 Windows Setup Insert the disk to set dual configuration into the corresponding slot. (In this case Slot 1 of PCI module 1). IMPORTANT: When a disk is inserted a popup window for asking to reboot the computer may be displayed, but you do not need to reboot it.
Windows Setup 4-33 Check that disk synchronization has been started and the status of the DISK ACCESS LED and RDR Utility display changes as the following table. During synchronization DISK ACCESS RDR Utility Condition Status Synchronization Amber and Simplex source disk blinking Synchronization Amber and...
4-34 Windows Setup Synchronization completed DISK ACCESS RDR Utility Condition Status Synchronization Green and Duplex source disk blinking Synchronization Green and Duplex destination disk blinking RDR Virtual Disk Duplex None IMPORTANT: - If you have created a new partition on the disk where RDR has been set and which is duplexed, the created partition area is automatically synchronized.
Windows Setup 4-35 Step 9: Update Software If you use ftServer Control Software UPDATE CD-ROM, see “Installing ftServer Control Software” (page 6-12) to update the software. When there are other update modules, apply them in this step.
4-36 Windows Setup Step 10: Connect and Configure Options When there are optional PCI boards or peripheral devices to connect to the main unit, power off the main unit. Then, for connecting them, follow the instructions in “PCI board” in the separate volume of the User’s Guide and the manual of the devices.
Windows Setup 4-37 Step 11: Create Volume For NEC Express5800/ft series, you need to perform mirroring for each disk by the RDR function. If you created a new partition or volume on the disk that has been set RDR and dual configuration, the area is mirrored automatically.
4-38 Windows Setup Step 12: Set Network for NEC ESMPRO Agent NEC ESMPRO Agent is required for continuous operation of the NEC Express5800/ft series. It is automatically installed when you install the OS. To operate NEC ESMPRO Agent, you need to set the SNMP.
To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC ESMPRO Manager, set the send community name in NEC ESMPRO Manager to be the same as that accepted by the SNMP Service in NEC ESMPRO Agent. Terminate the network setup.
4-40 Windows Setup Step 13: Enable OS Boot Monitoring Function When necessary for system operation, enable the “OS Boot Monitoring” setting which has been disabled in “Step 3: Disable OS Boot Monitoring Function” (page 4-9). Or, see “Step 3: Disable OS Boot Monitoring Function”...
Windows Setup 4-41 Step 14: Make Settings for Failure Management Make the following settings beforehand to ensure quick recovery from failure. Set Memory Dump (Debug Information) This section explains the setting for collecting memory dump (debug information) in the server. Notes on memory dump IMPORTANT: The maintenance personnel designated by your sales agent are responsible for collecting...
Dump]; you cannot specify [Complete memory dump] ([Complete memory dump] is not displayed on the menu). Specify a drive which has a free space of the size of memory in the NEC Express5800/ft series + 12MB or more (If the memory size is over 2GB, 2048MB + 12MB).
Windows Setup 4-43 Click [Settings] in the [Performance] box. The [Performance Options] window appears. Click the [Advanced] tab on the [Performance Options] window.
4-44 Windows Setup Click [Change] in the [Virtual memory] box. Change the value set for [Initial Size] in the [Paging file size for selected drive] box to the [Recommended] value or more, and then click [Set]. IMPORTANT: Be sure to create the file in the size more than [Recommended] value in the OS partition.
Windows Setup 4-45 Click [OK]. A message is displayed asking you to restart the system depending on the changed settings. Restart the system according to the messages.
Set Dr. Watson Dr. Watson of Windows Server 2003 is a debugger for application errors. When detecting an application error, Dr. Watson diagnoses the NEC Express5800/ft series, and records the diagnostic information (log). Take the following steps to collect diagnostic information: Click [Run...] from [Start].
Windows Setup 4-47 Install a Network Monitor A network monitor is useful for examining the causes of network failures and taking the countermeasures. To use the network monitor, you need to restart the system after the installation. It is recommended to install the network monitor before a failure occurs. From the [Start] menu, select [Control Panel] and click [Add/Remove Windows Programs].
4-48 Windows Setup If a message is displayed asking you to insert "Windows Server 2003 R2A Enterprise Edition CD-ROM,” follow the instructions on the screen. Close the menu that appears by inserting the CD-ROM. To close the menu, click the [X] mark on the menu.
Take the following steps to make a backup copy of the system information: Prepare a 3.5-inch floppy disk. Insert the "NEC EXPRESSBUILDER" CD-ROM into the DVD-ROM drive of the server, and restart the system. NEC EXPRESSBUILDER is activated and [NEC EXPRESSBUILDER Top Menu] is displayed.
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Chapter 5 Procedures after Completion of Installation This chapter describes how you install management utilities, how you back up system information, and setup of PCs on the network. You may need to confirm these procedures while the system is running.
The provided "NEC EXPRESSBUILDER" CD-ROM contains "NEC ESMPRO Agent" for monitoring NEC Express5800/ft series and "NEC ESMPRO Manager" for managing the NEC Express5800/ft series. Install and setup these utilities in the NEC Express5800/ft series or the computer (management PC) that manages the NEC Express5800/ft series.
Make sure that NEC ESMPRO Agent is installed because it is indispensable for continuous operation of NEC Express5800/ft series. To set details about NEC ESMPRO Agent, double-click the [NEC ESMPRO Agent] icon in the [Control Panel] dialog box. The properties dialog box appears for changing the settings.
Windows Server 2003 SP1 Preparation before Setup Be sure to read the following description before system installation or setup. To operate NEC ESMPRO Agent, you need to make settings of TCP/IP and the SNMP of components associated with TCP/IP. TCP/IP Setting See the Help started from the Start menu for how to set TCP/IP.
To receive trap from NEC ESMPRO Agent at the NEC ESMPRO Manager machine, both community names should be the same. 5. Click the [Add...] button in [Trap destinations]. After entering the IP address of the NEC ESMPRO Manager machine of the send destination in the [Host name, IP or IPX address] box, click the [Add] button.
To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC ESMPRO Manager, set the send community name in NEC ESMPRO Manager to be the same as that accepted by the SNMP Service in NEC ESMPRO Agent. 7. Terminate the network setup.
Installation NEC ESMPRO Agent is automatically installed together with the installation or re-installation of the NEC Express5800/ft series. NEC ESMPRO Agent may be installed manually on the master control menu of NEC EXPRESSBUILDER as follows: Login to the system with user name “Administrator.”...
[Add or Remove Programs] in Control Panel, and install the new version. The setup program determines the machine type automatically. IMPORTANT: If the setup program is unable to determine the machine model, the setup of NEC ESMPRO Agent will be stopped. Click the [Next] button.
Procedures after Completion of Installation 5-9 Enter the path in which NEC ESMPRO Agent is installed and click the [Next] button. The NEC ESMPRO Agent module is installed below the ESM directory of the root partition in default. If no problem is found, click the [Next] button without any modification.
[Start] button, [Setting], and [Control Panel] sequentially to open [Control Panel]. If you double-click the [NEC ESMPRO Agent] icon in [Control Panel], the property dialog box will appear. Modify the setting of each sheet in the dialog box to be fit to the used environment. The notes on setup and the necessary information are explained in “Supplement”...
The error occurs by InstallShield if the uninstallation is executed with the setting changed, and the uninstallation fails. With using NEC EXPRESSBUILDER: Make the main menu of the NEC ESMPRO setup appear by referring to the section "Install" in this document. Click [NEC ESMPRO Agent].
Notify Monitor Whe a failing module in the server is to be replaced, NEC ESMPRO Manager enables logical module disconnection from the server and logical installation after module replacement. For the installation of NEC ESMPRO Manager and notes on the operation, see the separa te volume of the User’s Guide.
The following describes how to check the version of ft Server Control Software, which consists of various types of software for fault tolerance. Perform the procedure when you need to check the ft Server Control Software version of the current system before adding units or attachment to NEC Express5800/ft series.
Notes to apply the Windows Service Pack You should not apply service packs other than those listed in “Step 1; Things Required for Setup” of Chapter 4 “WINDOWS SETUP” (page 4-4) in User’s Guide (Setup) on NEC Express5800/ft series by yourself.
Before updating Windows modules by using the Windows Update function on NEC Express5800/ft series, make sure to read the description of each module. Contact NEC sales agent for information about the test status of security patch and QFE on NEC Express5800/ft series. It is strongly recommended to contact NEC sales agent when updating the operating system on NEC Express5800/ft series.
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6-2 Troubleshooting SYSTEM REPAIR If the system cannot be operated by some reason, use Recovery Console to restore the system. However, this method is only recommended to users or administrators who have good knowledge of the system. When you have restored a damaged file by using Recovery Console, always update the system as described later in this chapter.
Troubleshooting 6-3 2. Environment variable “AllowRemovableMedia” setting IMPORTANT: This setting is made on the Windows Server 2003 Recovery Console when the Windows Server 2003 Recovery Console is in use. This should be set every time when the Recovery Console is started.
FD : Floppy disk CD : CD-ROM Preparation You need a support disk, “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” to start up the Recovery Console. Have “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” ready before starting the Recovery Console.
Troubleshooting 6-5 If you have a computer that runs Windows Server 2003 or Windows 2000/XP/NT. You can also create a “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” by the steps below: Prepare a 3.5-inch floppy disk. Insert the NEC EXPRESSBUILDER CD-ROM into the drive of a computer that runs Windows Server 2003 or Windows 2000/XP/NT.
(b) When the CD is set, reset the system (press Ctrl + Alt + Delete) or press the power switch to power off and on to reboot the NEC Express5800/ft series. (c) When the following message appears, press any key to start up from the CD-ROM.
Troubleshooting 6-7 (c) Select [Stratus Virtual Disk Driver] and then press Enter. The screen of (a) is displayed again. (d) Select [Stratus Embedded SAS Adapter] and then press Enter. (e) When the following screen appears, remove the floppy disk from the floppy disk drive and press Enter.
For details, see “Cautions for using the Windows Recovery Console” in “System Repair.” Updating the System IMPORTANT: NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to update the system. You will need to update the system after you repair the system using Recovery Console. IMPORTANT: Make sure to follow the steps below when you have restored the system by using Recovery Console.
Troubleshooting 6-9 Remove duplications of all the LANs for both onboard and option boards. When dual LAN is disabled, a setup of LAN will be deleted. Note down the setup information. Start Device Manager. Select the team adapter that you want to cancel duplication, and select [Properties] from the menu displayed by right-click, to display the Properties window.
Follow the steps below to update the system. Do not input or output data during the update process. a) After logging on to the system as a user with the Administrative account, insert NEC EXPRESSBUILDER CD-ROM into the drive of the server.
Troubleshooting 6-11 Reinstall ft Server Control Software. Reinstall ft Server Control Software referring to “Installing ft Server Control Software” (page 6-12). Check disk mirroring. If the disk mirroring is disabled, enable the mirroring again. For the method to check disk mirroring, see “Step 8: Set Dual Disk Configuration”...
After logging on to the system as a user with the Administrative account, insert the “NEC EXPRESSBUILDER” CD-ROM into the DVD-ROM drive of the server. b) When the “Master Control Menu” screen appears, click [Setup] and select [ft Server Control Software] on the menu.
Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server? → If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot.
DVD-ROM drive. Failed to setup in detail for network adapter. → The detailed setup of network adapter is not available in setup of NEC Express5800/ft series. Open the control panel after starting Windows Server 2003 to configure the network adapter.
Troubleshooting 6-15 Windows can be operated after a setup but each module or PCI board is not duplicated. (Status LED 2 on the CPU/IO module does not light on green). Did you abort the installation during a setup such as by closing a window of the programs that are running? →...
6-16 Troubleshooting About the Express Setup Entire disk area is used as the OS area though “Use Existing Partition” has been selected for “System Partition.” Was there any partition other than the partition to be reused? → If there was no area other than the partition to be reused, the entire area is reserved for Windows installation.
[Service Being Deleted…] dialog box. Shutdown the system by using Task Manager or other operation. Then uninstall NEC ESMPRO Agent after the system is started completely. * For installation procedure and detailed explanations on NEC ESMPRO Manager, refer to the online document in the NEC EXPRESSBUILDER CD-ROM.
6-18 Troubleshooting Problems with System Repair “Press F6 if you need to install a third party SCSI or RAID driver…” was not displayed and there was no chance to enter when “When starting Recovery Console from Windows Server 2003 CD-ROM” was performed. Did you press any key when the message “Press any key to boot from CD”...