Requiring An Account Number For Calls; Adding Information For The Global Management System; Administrator - Polycom HDX 4000 Series Administrator's Manual

Requiring an Account Number for Calls

Adding Information for the Global Management System

Administrator

Polycom, Inc.
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If your HDX system uses the Polycom RealPresence Resource Manager or
CMA system, refer to the Polycom RealPresence Resource Manager Operations
Guide or the Polycom CMA System Operations Guide for information about how
these systems manage your HDX system.
If your system is set up for use with the Global Management System, the
system can prompt the user to enter an account number before placing a call.
The account number is added to the Global Management System's Call Detail
Record (CDR) and the system's local CDR file (localcdr.csv), and this
information can be used for call tracking and billing purposes.
If you do not configure the system to validate account numbers, calls are
completed and the entered account number is recorded on the CDR. If you
configure the system to validate account numbers, calls are completed only
when placed using a valid account number. Account numbers are set up in
Global Management System by the Global Management System administrator
Requiring an account number for calls is not supported when the Polycom HDX
system is paired with the Polycom Touch Control.
For more information about account validation, please contact your Global
Management System administrator.
To require an account number for calls:
Do one of the following:
1
— In the local interface, go to System > Admin Settings > Global
Services > Account Validation (select
— In the web interface, go to System > Admin Settings > Global
Services > Account Validation.
Select Require Account Number to Dial to require an account number
2
for placing calls and to require validation by the Global Management
System server.
If your system is managed by Global Management System, you can configure
the Polycom HDX system so that users can request help from the Global
Management System administrator.
Managing the System Remotely
if necessary).
9–5
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