Call Pickup - Avaya J139 User Manual

Advanced features

Call Pickup

With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group
member. The administrator must add you to a Call Pickup group extension so that you can redirect
an incoming call of your group member to your phone. When Call Pickup feature is active on your
phone displays the incoming call of your group member on a call appearance line.
Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura
Communication Manager.
• Call Pickup: Allows you to answer a call on behalf of a member of the same Call Pickup
group.
• Call Pickup Extended: Allows you to answer a call of another pickup group by dialing the
group extension number of that Call Pickup group.
• Call Pickup Directed: Allows you to answer a call of a member of another pickup group by
dialing the extension number of the ringing phone.
Ensure that your administrator configures the call pickup feature for your extension.
When Call Pickup feature is active Avaya Aura
for the incoming calls in the associated groups to make the call connection.
Answering a call for a Call Pickup group member
About this task
With the Call Pickup feature, you can answer an incoming call on behalf of a another call pickup
group member. Use this procedure to answer a call for a group member.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Call Pickup, and press Select.
4. To answer a call, do one of the following:
• Lift the handset.
• Press Answer.
• Press OK.
• Press Speaker.
October 2019
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Communication Manager automatically searches
Using Avaya J139 IP Phone SIP
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