Avaya Equinox Manual page 36

Installing the new streaming and recording server
configuration. This document covers the standard configuration only—consult specific Avaya
product documentation for application-specific or solution-specific server configurations.
• Avaya Common Servers are supplied under an OEM relationship and Avaya servers are
treated differently than other commercially available servers from the vendors.
• Avaya Common Servers are turnkey appliances. No server designed for a particular application
can be repurposed for use with another application. The only exception to this is when an
application has provided an upgrade or migration path from one server state to a different
server state with the appropriate kits, tools, documentation, and training materials. For
example, System Platform is providing a kit plus documentation for migrating a server running
System Platform to Appliance Virtualization Platform.
• Neither customers, business partners, distributors, nor Avaya Associates interacting with
customers and business partners, should get BIOS or other firmware updates for any third-
party OEM servers forming part of Avaya's turnkey appliance offers. Only consult Avaya-
provided downloads, information and support. All BIOS or firmware updates are provided
through Avaya. Go to the Avaya Support website at
information.
• Remote access and use of HP iLO hardware management tools for the HP servers are
employed by a limited number of Avaya applications. If HP iLO is supported, that application's
documentation will define its configuration and use. Please check with the Avaya application
product manager or appropriate documentation to confirm support.
• Do not contact HP for Service; all support, warranty, repair, and maintenance are through the
Avaya processes. If the server is purchased from Avaya, customer first point of contact is
Avaya to troubleshoot hardware issues.
Service and repair of consumable accessories and cables are not covered under maintenance.
Customers must purchase these items.
• Avaya strongly recommends that all servers are protected with an Uninterruptable Power
Supply for power surge and interruption protection. Avaya is not responsible for servers
damaged by power surges, brown outs, black outs etc.
• Substitution of a DC power supply for a server must be approved by the Application Product
Manager before substitution. If there is a significant demand for a turnkey solution with a DC
power supply, an Avaya GRIP (Global Requirements Integration Process) request must be
submitted. Partners registered to use this process can submit a GRIP request at
portal.avaya.com/apps/grip/partner.asp. Avaya Associates may assist and can find information
about this process at http://spark4.avaya.com/grip. Note, a GRIP request must be made for the
Avaya application product, not the server model. The decision on whether to include a turnkey
offer with a DC power supply is the responsibility of each Avaya application Product Manager.
The name of the Product Managers for each application is at the bottom of the application
page on the Avaya Global Sales portal.
• Product labels on the servers themselves have the 9-digit base server codes and a base server
description for Avaya Services in service and support. These 9-digit codes differ from the 6-
digit orderable codes under which servers are ordered. On every server package, there is a
Packing Label and a Hierarchy Label. The Hierarchy Label itemizes the stock list in the box of
the 6-digit orderable code and Avaya recommends retaining them for reference.
August 2017 Installing the Avaya Equinox Streaming and Recording Server
Comments on this document? infodev@avaya.com
http://support.avaya.com for additional
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