Making An Attended Transfer - Avaya 9621G Instruction Manual

2. Enter the phone extension number or the SIP URI on the Destination line or select from
one of the following options:
• Held Call: Displays the held call line appearance as an option and switches to the
Select Transfer Method screen.
• Recents: Displays the recent call history as an option and switches to the Select
Transfer Method screen.
• Contacts: Displays the contacts list as an option and switches to the Select Transfer
Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and
More for more options. Symbol, Clear, 123, and Cancel are displayed when you select
More option.
The phone displays the Select Transfer Method screen.
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case,
you hear a priority ring and see a display message Return next to the call.
• In the Avaya Aura
up feature, you can disconnect the call to complete the transfer.

Making an attended transfer

About this task
An attended transfer is when you put an active call on hold and establish a second call with the
call-transfer recipient before transferring the call.
Procedure
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
October 2019
®
environment, if the administrator enables the Transfer on Hang-
Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
Comments on this document? infodev@avaya.com
Making an attended transfer
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