Picking Up A Call To Another Call Pickup Group; Interrupting A Call With A Whisper Page; Ignoring An Incoming Call - Avaya 9621G Instruction Manual

Handling incoming calls

Picking up a call to another call pickup group

About this task
When your administrator has set up this feature, you can answer a call ringing at a phone in a call
pickup group other than your own.
Procedure
1. Scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Extended Call Pickup and touch OK.
3. Answer the call using the pickup number and then press Enter or OK.

Interrupting a call with a whisper page

About this task
Use the Whisper Page feature to interrupt or "barge in" on another user's call and make an
announcement. This feature is unique because only the person on the paged extension can hear
the page. Other parties on the call cannot hear the page, and the person who makes the page
cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see
your caller ID. For example, users A and B are on a call. You have an urgent message for user A
and make a whisper page. All three users hear the tone that signals the page, but only user A
hears the page itself. You cannot hear user B.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Whisper Page and touch OK.
3. Enter the extension you want to call.
4. Tap Enter to immediately start dialing and deliver your message when the person you
called answers.

Ignoring an incoming call

About this task
Use this procedure to turn off the ringer for an incoming call. The call continues alerting but with
no sound.
Procedure
During an incoming call, press Ignore on the phone screen.
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
Comments on this document? infodev@avaya.com
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