Transfer, Park & Hold Calls; Using Transfer, Park & Hold; Transferring Calls - Avaya INDeX 9.2 User Manual

Transfer, Park & Hold Calls
Using Transfer, Park & Hold

Transferring Calls

38DHB0002UKDJ - Issue 3 (05/2001)
After answering a call, you can hold it or transfer it. You can also
make an enquiry call and then switch between calls. You can hold a
call (where only you can retrieve it) or park the call (where other
extensions can retrieve it). Remember that calls transferred to an
extension with diverts set, follow those diverts just like normal calls.
You can transfer a call to an extension that is ringing or giving busy
tone. If the call waits unanswered for too long it may recall to your
extension.
To do an unannounced transfer:
1. Dial R to hold your current call. Do not replace the handset as this
parks the call (see page 14).
2. Dial the extension to which you want to transfer the call.
3. Replace the handset (you can do this even if you hear ringing or
busy tone).
To do an announced transfer:
1. Dial R to hold your current call. Do not replace the handset as this
parks the call (see page 14).
2. Dial the extension to which you want to transfer the call.
3. If unanswered, dial R to retrieve the held call.
4. If answered, ask if they wish to accept the transfer.
5. If okay to transfer the call, replace the handset.
6. If not okay to transfer the caller, dial R to retrieve the held call.
Transfer, Park & Hold Calls – Page 13
INDeX 9.2 Standard Telephone User's Guide